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All 8 Las Vegas hotels

BEST WESTERN PLUS Montezuma Inn & Suites

3.5 of 5 Hotel   |   2020 N. Grand Ave., Las Vegas, NM 87701
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92%
Ranked #2 of 8 hotels in Las Vegas
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Carl R Loudon, United States
  • Overview
  • Reviews (157)
  • Photos (28)
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  • Room tips (18)
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157 people have reviewed this hotel

Traveler rating
    107
    37
    8
    3
    2
See reviews for
49
43
9
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
Loudon, United States
1 review
4 of 5 stars Reviewed 1 week ago

Avoid this place if you need to work over the Wi-Fi. It was pitiful. Also the designer of the interior forgot to specify opaque shades to prevent exterior lighting from shining into the room at night. Sheer drapes did not do the job. If you feel like flashing in the window, they might be fine.

Review collected in partnership with Best Western

Was this review helpful? Yes
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

I am so sorry you had trouble with the WiFi at our hotel. We recently suffered two "brown outs" and the surges rendered some of our access points useless. We are waiting for new ones to be delivered today, and they will be replaced as soon as possible. With regard to the black out drapes, we have them in all... More

Wailuku, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

The staff was very professional and helpful and polite. I like the fact that I had access to a computer room to print some papers and your security doors made me and my family feel safe. The only issue I had was the swimming pool was too oily and there was rust around the stair handle when climbing out of... More

Review collected in partnership with Best Western

Was this review helpful? Yes
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

Thank you for taking the time to review our hotel and for the nice comments you made regarding our staff. I will be sure to share this with them. I am so sorry the pool was not up to standard. We closed it for an extra day to treat with the appropriate chemicals and it is back to normal now.... More

Peoria
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Probably the best Best Western we have stayed in. The soup at 5:30 p.m. was a nice touch and enjoyed the eggs and sausage at breakfast. One of the few hotels we have stayed in where we thought the rate was appropriate to what was offered.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

We appreciate you taking the time to review our hotel and for the very nice comments. I will be sure to share them with all our staff. We hope you will be able to stay with us again in the future. Sincerely Anne Bradford More

Fossil, Oregon
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We called and got the last room available after having to leave the Plaza Hotel due to Bait and Switch. This is an excellent property with a wonderful breakfast and fresh baked cookies in the evening. Clean, inviting with a pleasant armosphere. Thank you Best Western for saving us from the Plaza Hotel.

Was this review helpful? Yes 2
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

Thank you for taking the time to review our hotel and for all the nice comments. Glad we could"rescue you from the other hotel!!. I will share your review with all our staff and I hope you will be able to visit Las Vegas in the future and stay with us again. Sincerely Anne Bradford More

Oklahoma
Top Contributor
85 reviews 85 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here one night on the way to Colorado. We found the room to be overly fragrant, which isn't necessarily bad, just an observation that if you have perfume allergies, you might be bothered. The pool area could have used a little attention. They also have a sauna, which was a nice touch. I had a discount coupon emailed... More

Was this review helpful? Yes 2
montezumasuites, Owner at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

Thank you for taking the time to review our hotel. I will certainly tell the housekeeping staff to be a lttle less enthusiastic with the air freshener! Thank you for telling us as there are so many people suffereing from allergies these days. I hope you will stay with us again in the future. Sincerely Anne Bradford More

Tucson, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Rooms are clean and attractive. The staff is helpful, courteous and friendly. The free breakfast is great. I usually make an online reservation and get small discount. Excellent value for the price. This is a great place to stay. We have stayed here 4 times a year for the past 3 years and will return.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

We appreciate you taking the time to review our hotel. Thank you for the wonderful comments you made. I will be sure to share them with all the staff. Thank you also for being such a loyal guest and hope to see you again soon. Sincerely Anne Bradford More

Amarillo, United States
2 reviews
3 of 5 stars Reviewed 3 weeks ago

The room was very clean and well maintained, with the exception of the A/C unit. The A/C was starting to show it's age and was somewhat cantankerous to get set and running at a comfortable temp. The staff was very friendly and helpful. We had a bit of an issue with noise. We can't really blame the hotel, as the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

Thank you for taking the time to review our hotel and I am so sorry your were disturbed by other guests.. Our energy saving A/C units are programmed to turn off when the desired temperature is reached but we have found that if the temperature is lowered to 60 degrees.most guests find the temperature quite comfortable. I am sorry that... More

Dallas, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

this recent stay was my second at this Best Western. As with the first stay, staff was wonderful, rooms were clean and quite. Very relaxed and refreshing experience. I highly recommend Best Western Montezuma. I plan to stay here everytime I visit New Mexico.

Review collected in partnership with Best Western

Was this review helpful? Yes
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

We are so glad that you were able to visit us again. Thank you for the very nice comments and I hope your travels will bring you to Las Vegas again. Sincerely Anne Bradford More

Lakeland, Florida
Contributor
17 reviews 17 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed July 26-27, 2014 while touring the southwest. Room was clean and comfortable. Loved the complimentary soup and crackers at night, and the breakfast was good in the morning, though the room could be bigger. WIFI in room was good, and nice having the fridge and micro. Thanks Ms. Bradford for the touring suggestions...this property was centrally located for all... More

Was this review helpful? Yes
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

Thank you so much for the wonderful review of our hotel, we really appreciate everything you siad and it will be shared with all our staff. So glad you took the time o explore Las Vegas, it really is an interesting town and close to many other unique attractions. I hope you will have the opportunity to visit us again... More

Albuquerque, New Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Hotel provides clean rooms, well-appointed. Friendly, helpful staff. Pool area clean, though devoid of towels. In-room INTERNET as good as non-existent. Breakfast room unable to accommodate guest load. Location good, albeit a bit out of center of town.

Review collected in partnership with Best Western

Was this review helpful? Yes
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

Thank you for taking the time to review our hotel. I am so sorry you had a problem with the WiFi.. We suffered a "brown out" recently and this rendered some of our access pount useles. We have new ones on order and the problem should be solved very soon.. I do hope you will be able to stay with... More

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Additional Information about BEST WESTERN PLUS Montezuma Inn & Suites

Address: 2020 N. Grand Ave., Las Vegas, NM 87701
Phone Number:
Location: United States > New Mexico > Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS Montezuma Inn & Suites 3.5*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
67

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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