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All 8 Las Vegas hotels

BEST WESTERN PLUS Montezuma Inn & Suites

3.5 of 5 Hotel   |   2020 N. Grand Ave., Las Vegas, NM 87701
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Ranked #2 of 8 hotels in Las Vegas
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Micah N Albuquerque, United States
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116 people have reviewed this hotel

Traveler rating
    80
    26
    5
    3
    2
See reviews for
36
36
6
26
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
Albuquerque, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I spent nearly 4 weeks at this hotel and at first was quite impressed. The staff is friendly and helpful, the rooms are great looking, and there is soup in the afternoon. My first two weeks I was a little miffed because my room was not cleaned daily. I went three days before saying something. After that my room was... More

Review collected in partnership with Best Western

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Denver, United States
1 review
3 of 5 stars Reviewed 1 week ago

Young man was not as pleasant as what we've experienced in the past at this hotel. Room appeared clean however, when you looked a bit deeper there was measurable dust on the bottom shelves of the nightstands. Make one wonder what else they cut corners on. Bed was comfortable.

Review collected in partnership with Best Western

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montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

We are so sorry you were disappointed with your recent stay with us. You can be assured that we will be improving in all the areas you mentioned. We share reviews with all our staff in order that there is a greater understanding of the importance, and our expectations, of nothing short of excellence..I hope you will give us an... More

Littleton
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I had a good stay for a night on my way home. I had asked for a pet room on the ground floor near the exit and that is what I got. When I got there they had soup in the breakfast room and didn't mind that I had some right after I checked in - not even going to... More

Review collected in partnership with Best Western

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Breckenridge, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent stay from dinner recommendation from front desk to comfortable space in the room. Will always stop here with our grandparent visits to Arizona!Trip Advisor needs to change the 200 character requirement for this.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Maple Grove
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall very nice. Some breakdown with breakfast supplies of food. Nice evening touch with hot soup served at 5:30 PM. Great staff. Very helpful and nice. Interesting city and good restaurant at Johnny's down the street. Always worth stopping for a meal.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Conway, MO
Top Contributor
58 reviews 58 reviews
49 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Young lady that checked us in was not very friendly. Needs some customer service training. Next day she would not even speak unles spoken to first. Our room was nice and the rest of the staff was okay. Breakfast was okay. Had great coffee. Did not have any problems in our three night stay.

Was this review helpful? Yes 1
Scottsdale, Arizona
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was not inexpensive for Las Vegas. My room was very nice and clean if a but pricey . However, there was no pad near the two phones, really now. The breakfast bar was okay not as good as expected and another little thing no jelly was offered.

Was this review helpful? Yes 1
Custer, United States
2 reviews
2 of 5 stars Reviewed March 11, 2014

Very uncaring staff at this location. Unless you are an all male college team, then top service. Very noisy between rooms and floors, low quality building. No staff at check-out so unable to report issues with drains and faucets. Our room was only stocked with one bath towel. Front desk at check-in recommended the hotel next door.

Review collected in partnership with Best Western

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montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

I was so sorry to hear of your disappointing stay at our hotel. I want to assure you that I work with some of the most caring people in the hospitality industry and I believe your assumption that the front desk clerk was indifferent was because when you questioned the rate and he was actually being considerate in recommending the... More

Powers Lake
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 1, 2014

New, nice rooms with high ceilings, great location, very comfortable beds, soup in the evening and cookies. It all seemed perfect until I woke up at 6:00 a.m., dressed in my exercise clothes only to find out that the exercise room does not open until 8:00. What are they thinking?!

Was this review helpful? Yes 4
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 10, 2014

Great walking park for a bit of fresh air, close to the hotel. There is also an outdoor Art decore and waterfountain for relaxation. This is close to several good places to eat or grab a local micro-brew beverage. Movies and Starbucks are close. Nice atmosphere, great staff, and very comfortable beds and pillows.

Review collected in partnership with Best Western

Was this review helpful? Yes 3

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Additional Information about BEST WESTERN PLUS Montezuma Inn & Suites

Address: 2020 N. Grand Ave., Las Vegas, NM 87701
Phone Number:
Location: United States > New Mexico > Las Vegas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 hotels in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS Montezuma Inn & Suites 3.5*
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