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All 32 Las Cruces hotels

Quality Inn & Suites

2.5 of 5 Motel   |   2200 South Valley Drive, Las Cruces, NM 88005 (Formerly Holiday Inn Express)
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Ranked #21 of 32 Hotels in Las Cruces
A recent review
5 of 5 stars reviewed 1 week ago
ClaimsMachine Los Lunas, New Mexico
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100 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Lunas, New Mexico
Top Contributor
54 reviews 54 reviews
34 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel alot for business. As such, I have my "go to" hotels all over New Mexico. I had stayed here in the past, but quit due to issues receiving my Choice Hotels points. After a not so hot experience at my usual hotel in Las Cruces the week before, I decided Id give Quality Inn another try. I am... More

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I am so happy you found your way back to us. I love it when a guest has a good night sleep and enjoys staying with us. I understand that you travel a lot so if there is anything we can do to make it better please let us know. More

Carefree, Arizona
Top Contributor
121 reviews 121 reviews
13 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We used TripAdvisor to stay one night in Las Cruses, NM area. We were on our way from the east to AZ. Again...the tripadvisor family gave us a good nights stay....Thanks. Lovely as you drive in, lobby well appointed and breakfast area adequate and morning offerings were very good. Our room was on the ground level in the back corner... More

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gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to post your review. I am always glad when we can give our guest's that good night stay that they deserve. I hope you had a chance to visit Old Mesilla while you were here. Thank you for staying with us and we look forward to seeing you again. More

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room was clean and looked recently renovated although the carpet had stains. Free wi-fi and a microwave and refrigerator. Phone in bathroom (why I do not know). Breakfast was pretty limited but OK. Has a pool which I did not use. Bed was clean and comfortable. It is located near I-10 so some noise but not bad. no restaurants in... More

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gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us. We try very hard to make every guest's stay as comfortable as yours. Sunday nights can be a little hard to find something close that is open other than fast food. I hope you had a chance to enjoy the hot tub. More

Sacramento, California
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice and cozy good price. Don't stay here for the breakfast. The beds are soft pillows fluffy. Frig and microwave a plus. The bathroom very small and has telephone in it. The mirror light took about 15 min to come on. I did not like the air condition wife's smell and it for too cold. It's worth what you pay.... More

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gmnm156, General Manager at Quality Inn & Suites, responded to this review

I am glad you found our motel "cozy". We do have a continental breakfast with Biscuits and Gravy, waffles, fresh fruit and many other choices. It makes me happy that you found the bed comfortable and you got a good nights sleep. Thank you for posting your review. More

Drexel Hill, Pennsylvania
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 14, 2014

Arrived here on 9/19, after having spent two nights in the Quality Inn and Suites North, in Albuquerque. No comparison. This hotel is in a light industrial district, just off I 10. The lobby was just adequate. The room was Just OK. The price was about $10.00 more per night. The smoke detector was chirping, so we called the front... More

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gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for posting your review. I am glad we got the smoke detector quite so you could get a good night sleep. It is always nice to have people let you know if something is on in your car so you don't have a dead battery the next day. Old Mesilla is the historic district of Las Cruces so... More

Albuquerque, New Mexico
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 7, 2014

I've stayed here four times now, but I'm ready to try something else. Rooms are clean and updated. The train is very noisy, and it goes by several times a night. The TV has an annoying blue light when it's turned off. I have a hard time going to sleep with it. The other three times I fiddled with the... More

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I am so glad you find our rooms clean and comfortable. I have shared a few ideas with the front desk regarding the light on the tv's. The entire staff takes pride in making every guest comfortable. We will do our best to try and take care of the little things that we can. More

1 review
3 of 5 stars Reviewed August 23, 2014 via mobile

Room was clean, pool area was clean. No elevator to access the second floor. Breakfast was slim pickins but the biscuits and gravy was decent. Had to wait for coffee. The worst pillows I have ever used! Bring your own! Fast access to both I-10 and I-25 and you can't hear the freeway noise. Overall, cheap and did the job.

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for posting your review. We strive to have clean comfortable rooms for every guest. I am glad you enjoyed the biscuits and gravy. We do try to have coffee all the time, not sure why you had to wait but we will work on that. Sorry the pillows were not to your satisfaction. I hope the rest of... More

San Diego, California
Contributor
14 reviews 14 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 27, 2014

We were coming to the end of our cross country trip and out of all the hotel's we stayed in throughout, Quality Inn was in the top 3. Unfortunately that wasn't the case for this location. Checking in wasn't a problem and the front desk guy was pleasant. The problem was the room. It was dirty looking, bed cover was... More

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I am sorry that you were disappointed in us. We would have been more than happy to move you to another room. I want all our guests to be comfortable in their room. I would like to thank you for pointing out where we may need to work a little harder. More

Irving, Texas
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
82 helpful votes 82 helpful votes
1 of 5 stars Reviewed July 27, 2014

Had to cancel our reservation since we traveled past the city and made more time than expected. Called the hotel directly early in the day and was rudely told by the CSR that we couldn't do a cancelation under 24 hours. (BTW Choice hotels allows you to cancel before 6 pm of the same day). She raised her voice at... More

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I would like to apologize that we seemed rude to you. Our cancellation policy is 24 hours in advance of your reservation. Although we normally will cancel your reservation for you. I am not sure who you spoke to but I will make sure all the CSR's understand how important it is that we are pleasant on the phone and... More

Alto, New Mexico
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 29, 2014

The plastic furniture in the pool area was filthy and sticky....as if it had never been cleaned......stains, dirt, and bird droppings all over each piece of furniture. The table and lounge chairs were broken. The hot tub was empty and filthy, and was not roped off to avoid guests from falling right into it. The pool cleaning crew finished "cleaning"... More

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I apologize that the pool was disappointing to you. I am glad that everything was good in your room and hope the rest of your travels went well. More

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Additional Information about Quality Inn & Suites

Address: 2200 South Valley Drive, Las Cruces, NM 88005 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > New Mexico > Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 55
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Also Known As:
Quality Inn Las Cruces
Las Cruces Quality Inn

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