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All 32 Las Cruces hotels

Quality Inn & Suites

2.5 of 5 Motel   |   2200 South Valley Drive, Las Cruces, NM 88005 (Formerly Holiday Inn Express)
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66%
Ranked #20 of 32 Hotels in Las Cruces
A recent review
3 of 5 stars reviewed 1 week ago
Barbara L Albuquerque, New Mexico
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95 reviews from our community

Traveler rating
    29
    33
    14
    12
    7
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29
28
6
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Albuquerque, New Mexico
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here four times now, but I'm ready to try something else. Rooms are clean and updated. The train is very noisy, and it goes by several times a night. The TV has an annoying blue light when it's turned off. I have a hard time going to sleep with it. The other three times I fiddled with the... More

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I am so glad you find our rooms clean and comfortable. I have shared a few ideas with the front desk regarding the light on the tv's. The entire staff takes pride in making every guest comfortable. We will do our best to try and take care of the little things that we can. More

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

Room was clean, pool area was clean. No elevator to access the second floor. Breakfast was slim pickins but the biscuits and gravy was decent. Had to wait for coffee. The worst pillows I have ever used! Bring your own! Fast access to both I-10 and I-25 and you can't hear the freeway noise. Overall, cheap and did the job.

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for posting your review. We strive to have clean comfortable rooms for every guest. I am glad you enjoyed the biscuits and gravy. We do try to have coffee all the time, not sure why you had to wait but we will work on that. Sorry the pillows were not to your satisfaction. I hope the rest of... More

San Diego, California
Contributor
14 reviews 14 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 27, 2014

We were coming to the end of our cross country trip and out of all the hotel's we stayed in throughout, Quality Inn was in the top 3. Unfortunately that wasn't the case for this location. Checking in wasn't a problem and the front desk guy was pleasant. The problem was the room. It was dirty looking, bed cover was... More

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gmnm156, General Manager at Quality Inn & Suites, responded to this review

I am sorry that you were disappointed in us. We would have been more than happy to move you to another room. I want all our guests to be comfortable in their room. I would like to thank you for pointing out where we may need to work a little harder. More

Irving, Texas
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
74 helpful votes 74 helpful votes
1 of 5 stars Reviewed July 27, 2014

Had to cancel our reservation since we traveled past the city and made more time than expected. Called the hotel directly early in the day and was rudely told by the CSR that we couldn't do a cancelation under 24 hours. (BTW Choice hotels allows you to cancel before 6 pm of the same day). She raised her voice at... More

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I would like to apologize that we seemed rude to you. Our cancellation policy is 24 hours in advance of your reservation. Although we normally will cancel your reservation for you. I am not sure who you spoke to but I will make sure all the CSR's understand how important it is that we are pleasant on the phone and... More

Alto, New Mexico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 29, 2014

The plastic furniture in the pool area was filthy and sticky....as if it had never been cleaned......stains, dirt, and bird droppings all over each piece of furniture. The table and lounge chairs were broken. The hot tub was empty and filthy, and was not roped off to avoid guests from falling right into it. The pool cleaning crew finished "cleaning"... More

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I apologize that the pool was disappointing to you. I am glad that everything was good in your room and hope the rest of your travels went well. More

Phoenix, Arizona
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 27, 2014

My husband and I stayed June 5th for one night, as we were moving out of town. I found the room to be very clean and the bed was very comfortable. We had a nice quiet night and slept well. The morning breakfast is somewhat sparse, although they did have a nice selection of fruit. I enjoyed a small bowl... More

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I am glad we could make the begining of your move a good one. I would like to thank you for letting people know they can request a downstairs room. We do our best to grant requests if at all possible. I hope your move went good and you are all settled in your new home. More

Western U.S.
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed June 18, 2014

When we rolled into Las Cruces a few hours ahead of schedule, I didn't think they'd have our room ready, but they did! It was cool, comfortable and very clean. It worked out well for our family of 4. Husband and son swam in the pool and really enjoyed it while my daughter and I napped comfortably. Left town earlier... More

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking time to post your review. I am very happy your stay was good. It is always nice to get a little nap in while others are out enjoying the pool. We look forward to seeing you next time your travel through Las Cruces. More

Phoenix, Arizona
Top Contributor
152 reviews 152 reviews
100 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed June 12, 2014

This is a decent property in Las Cruces; much better than the Comfort up the street. Check in went well and Jo did a nice job of checking me out. Room was clean, everything worked fine, and bed was comfortable. The pool was in use and clean but the hot tub was dirty and green (didn't use). The only distraction... More

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gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for posting your review. I am glad we all met your expectations. I have looked into serving the hot breakfast items but I just don't have ample space for all the equipment we have to have for this. As for the hot tub. Its a work in progress. It is not longer green but we still have to... More

Washington State
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 28, 2014

Easy to find, easy on/off freeway. check in was fast. We were given a first floor room near the lobby area, but we were never disturbed by cars or foot traffic (room doors are off the parking lot). Beds are firm, linens are not resort quality but fine for the price of the room. We didn't use the pool but... More

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for staying with us. I am glad our staff could make your stay comfortable. We do like our guest to have a good night sleep before continuing on their adventures. Thank you again for the kind words. More

Sierra Vista, Arizona
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 18, 2014

We came into town late at night. This place had the exact room we wanted, king bed, at a better price than the other hotels in the area. Desk clerk when we checked in was Raymond, who was also who answered the phone on the second ring when we called. He made sure we had everything. The maid staff keep... More

Was this review helpful? Yes
gmnm156, Front Office Manager at Quality Inn & Suites, responded to this review

We really want to thank you for all of the kind words. We are glad that you enjoyed your stay with us! Our goal for our staff is to be as friendly and welcoming as possible and am pleased to hear they have exceeded your expectations! Thank you for notifying our staff of the light being bright for the rooms... More

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Additional Information about Quality Inn & Suites

Address: 2200 South Valley Drive, Las Cruces, NM 88005 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > New Mexico > Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
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Also Known As:
Quality Inn Las Cruces
Las Cruces Quality Inn

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