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Quality Inn & Suites

2.5 of 5
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2200 South Valley Drive, Las Cruces, NM 88005 (Formerly Holiday Inn Express)
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Quality Inn & Suites
Best prices for: 1 room 1 guest
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Ranked #21 of 33 Hotels in Las Cruces
A recent review
5 of 5 stars reviewed 2 weeks ago
billanddiane10 Green Bay, Wisconsin
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110 reviews from our community

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    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Downers Grove, Illinois
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Traveling through Las Cruces last week and needed a place to stay. This Quality Inn was just off the Interstate and god decent reviews online. I was surprised that even though they were only 16% booked they charged almost $150.00 for a room that had bad air conditioning/ventilation and was dingy although apparently clean. The breakfast was acceptable but the... More 

Was this review helpful? Yes
gmnm156, Manager at Quality Inn & Suites, responded to this review

Thank you for posting your review. I do find it unusual due to the fact that our rates are not that high. You are more than welcome to give me a call so we can discuss this in more detail. We are always willing to listen to you while you are on the property. When you leave you deny us... More 

Green Bay, Wisconsin
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We got to the Quality Inn & Suites late afternoon. Susana and mgr Jo Reed are absolutely the best with the incoming reservations. We had an earlier reservation, Jo happily and instantly allowed an upgrade to a king room.. :) :) Both of them were so cordial and upbeat. The property is ssooo beautifully groomed. The rooms were perfect!!!!! The... More 

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gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for posting your review. We appreciate your kind words and will work hard to make every guest feel as comfortable as you did. I hope the rest of your trip went as well as your stay with us. More 

Tucson
1 review
2 of 5 stars Reviewed April 15, 2015

This hotel is a poor choice. I won't stay here again. Some of the staff (not all) are rude. You cannot get ahold of the front desk from your room. I think I know why now. We needed towels since we had already been there 2 nights and housekeeping would go in a clean the room and just hang up... More 

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for posting your review. I am sorry you did not enjoy your stay with us. There is someone at the front desk 24 hrs a day so I am not sure why the phone did not get answered. I know every once in a while people will try to call the housekeeping extension for towels. There is no... More 

Travelers are raving about these Las Cruces hotels

Tucson, Arizona
1 review
3 of 5 stars Reviewed April 12, 2015

Well the place is ok not the best it is clean though...But if you have kids its not the place for you, I recieved a call at about 8pm to keep the kids quite well the are kids and need to accept that they do make noise ....Tthe pool area is also not the best...

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I would like to thank you for posting your review. We do welcome kids of all ages. We do our best to make every guest comfortable. We want all guest's to enjoy their stay. I hope you enjoyed the rest of your trip. More 

Watkinsville, Georgia
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 25, 2015

Stayed here for work. Town and the area are very quiet. Staff was very friendly and the breakfast was up to par. Cleaning crew was always on the ball with anything we needed.Second time we had stayed here for work. Will be back again. If you don't like trains this won't be for you.

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I am very glad you found everything to be good with your stay. I hope you had some time off so you could look around Old Mesilla and enjoy some of the sights that Las Cruces has to offer. We look forward to seeing you next time you are here and please let us know if there is anything we... More 

Sacramento, California
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 27, 2015

I'm here again by mistake. I will say it's ckean. Nothing extravagant. Bathroom very small, fan noisy. Older hotel but some modern touches. Refrigerator and microwave us helpful to have in room. Nice flat screen tv. It not bad. Fluffier comforter would me nice. They have small square pillows

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to post your review. I am very glad you found the room to be clean and comfortable. We do everything we can to make every guest feel welcome. I do hope to see you next time you are in Las Cruces. More 

Melbourne
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 4, 2015

Perfect for a stopover. Easy to find, located close to strip shops. Bed was comfortable, bathroom sufficient for needs. Would also recommend checking out Beck's Coffee for something different. Easy to park, efficient and friendly service.

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to post your review. We appreciate the positive feedback. I will make sure the staff sees your comments. I do hope we will see you next time you are in Las Cruces. More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 6, 2015

This inn was already rated as good enough. It is clean and the staff are friendly. The price was affordable. We would stay there again.....it is not, nor does it pretend to be a luxury resort. If you need a clean place to stay while you visit, it meets the criteria

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

It is so nice to know we are giving good value for your hard earned money. I would like to thank you for staying with us and hope to see you next time you are in Las Cruces. More 

Lubbock, Texas
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 1, 2015

We booked this hotel due to weather keeping us from traveling to our destination and needing to stop a night. I was hesitant - I typically do NOT book hotels that have rooms open to the exterior as I've had bad experiences with nearly all such hotels. It was the only hotel I could find that did not charge an... More 

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to post your review. I am very pleased we could make your stay a pleasant one even though it was not a planned stop. We offer a Quality stay at a reasonable rate and love to have your children stay too. We look forward to seeing you next time you find yourself stopping in... More 

Albuquerque, New Mexico
Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 3, 2014

This is an inexpensive hotel that has better rooms than many, though we stayed in a suite and it seemed a bit small, though it had a sofa and coffee table. The rooms are relatively clean. The towels are the hard crusty type. The complementary breakfast is nice with a hot dish (biskets and gravy), cold cereal, hard boiled eggs,... More 

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for posting your review. I love knowing we can make your stay a great one. Its always nice to hear that we are doing a good job and guest are enjoying their stays with us. We look forward to seeing you next time you are in Las Cruces. More 

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