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All 32 Las Cruces hotels

Quality Inn & Suites

2.5 of 5 Motel   |   2200 South Valley Drive, Las Cruces, NM 88005 (Formerly Holiday Inn Express)
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67%
Ranked #20 of 32 hotels in Las Cruces
A recent review
4 of 5 stars Reviewed June 27, 2014
cindalala Phoenix, Arizona
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  • Reviews (93)
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93 people have reviewed this hotel

Traveler rating
    29
    33
    12
    12
    7
See reviews for
28
28
6
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
San Diego, California
Contributor
14 reviews 14 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were coming to the end of our cross country trip and out of all the hotel's we stayed in throughout, Quality Inn was in the top 3. Unfortunately that wasn't the case for this location. Checking in wasn't a problem and the front desk guy was pleasant. The problem was the room. It was dirty looking, bed cover was... More

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I am sorry that you were disappointed in us. We would have been more than happy to move you to another room. I want all our guests to be comfortable in their room. I would like to thank you for pointing out where we may need to work a little harder. More

Irving, Texas
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Had to cancel our reservation since we traveled past the city and made more time than expected. Called the hotel directly early in the day and was rudely told by the CSR that we couldn't do a cancelation under 24 hours. (BTW Choice hotels allows you to cancel before 6 pm of the same day). She raised her voice at... More

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I would like to apologize that we seemed rude to you. Our cancellation policy is 24 hours in advance of your reservation. Although we normally will cancel your reservation for you. I am not sure who you spoke to but I will make sure all the CSR's understand how important it is that we are pleasant on the phone and... More

Alto, New Mexico
1 review
2 of 5 stars Reviewed June 29, 2014

The plastic furniture in the pool area was filthy and sticky....as if it had never been cleaned......stains, dirt, and bird droppings all over each piece of furniture. The table and lounge chairs were broken. The hot tub was empty and filthy, and was not roped off to avoid guests from falling right into it. The pool cleaning crew finished "cleaning"... More

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I apologize that the pool was disappointing to you. I am glad that everything was good in your room and hope the rest of your travels went well. More

Phoenix, Arizona
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 27, 2014

My husband and I stayed June 5th for one night, as we were moving out of town. I found the room to be very clean and the bed was very comfortable. We had a nice quiet night and slept well. The morning breakfast is somewhat sparse, although they did have a nice selection of fruit. I enjoyed a small bowl... More

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

I am glad we could make the begining of your move a good one. I would like to thank you for letting people know they can request a downstairs room. We do our best to grant requests if at all possible. I hope your move went good and you are all settled in your new home. More

Western U.S.
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed June 18, 2014

When we rolled into Las Cruces a few hours ahead of schedule, I didn't think they'd have our room ready, but they did! It was cool, comfortable and very clean. It worked out well for our family of 4. Husband and son swam in the pool and really enjoyed it while my daughter and I napped comfortably. Left town earlier... More

Was this review helpful? Yes 1
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking time to post your review. I am very happy your stay was good. It is always nice to get a little nap in while others are out enjoying the pool. We look forward to seeing you next time your travel through Las Cruces. More

Phoenix, Arizona
Top Contributor
138 reviews 138 reviews
93 hotel reviews
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed June 12, 2014

This is a decent property in Las Cruces; much better than the Comfort up the street. Check in went well and Jo did a nice job of checking me out. Room was clean, everything worked fine, and bed was comfortable. The pool was in use and clean but the hot tub was dirty and green (didn't use). The only distraction... More

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for posting your review. I am glad we all met your expectations. I have looked into serving the hot breakfast items but I just don't have ample space for all the equipment we have to have for this. As for the hot tub. Its a work in progress. It is not longer green but we still have to... More

Washington State
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 28, 2014

Easy to find, easy on/off freeway. check in was fast. We were given a first floor room near the lobby area, but we were never disturbed by cars or foot traffic (room doors are off the parking lot). Beds are firm, linens are not resort quality but fine for the price of the room. We didn't use the pool but... More

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for staying with us. I am glad our staff could make your stay comfortable. We do like our guest to have a good night sleep before continuing on their adventures. Thank you again for the kind words. More

Sierra Vista, Arizona
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 18, 2014

We came into town late at night. This place had the exact room we wanted, king bed, at a better price than the other hotels in the area. Desk clerk when we checked in was Raymond, who was also who answered the phone on the second ring when we called. He made sure we had everything. The maid staff keep... More

Was this review helpful? Yes
gmnm156, Front Office Manager at Quality Inn & Suites, responded to this review

We really want to thank you for all of the kind words. We are glad that you enjoyed your stay with us! Our goal for our staff is to be as friendly and welcoming as possible and am pleased to hear they have exceeded your expectations! Thank you for notifying our staff of the light being bright for the rooms... More

Grand Rapids, Michigan
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 12, 2014

My husband and I enjoyed our stay at Quality Inn & Suites, Las Cruces. We thought the value for the price was goo. It was easy to find. Beds were comfortable & breakfast good. This is not a 5 star hotel, but a good stop that I would use again if I were in Las Cruces.

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us. I am glad you got a good nights sleep and we could give you a good breakfast to start your day. I hope the rest of your trip was just as good. Hope to see you again. More

sonoma county, ca
Top Contributor
54 reviews 54 reviews
34 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 11, 2014 via mobile

We stayed here one night and was pleased except for one thing, the wifi was hit or miss. That gets pretty frustrating esp. in the eve. when we're on the laptop more. Other than that it was clean, spacious , comfortable bed and very decent breakfast.

Was this review helpful? Yes
gmnm156, General Manager at Quality Inn & Suites, responded to this review

Thank you for your review. I understand the frustration with the WIFI. I will see what I can do about this. I am glad you were please with your room and we look forward to seeing you again. More

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Additional Information about Quality Inn & Suites

Address: 2200 South Valley Drive, Las Cruces, NM 88005 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > New Mexico > Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
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Also Known As:
Quality Inn Las Cruces
Las Cruces Quality Inn

11 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
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Number of rooms
55

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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