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Hotel Encanto de Las Cruces

Certificate of Excellence
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705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
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Hotel Encanto de Las Cruces
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Hotel Encanto de Las Cruces
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755 Reviews from our TripAdvisor Community

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Traveler rating
    435
    179
    85
    36
    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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    (755)
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    (221)
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Davis, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed the 6th floor, with a mtn. view. Thought the coffee was far superior to what one usually finds in a hotel room. Hotel was pleasantly quiet and the restaurant was very good. Nice pool, though shallow and a little warm, the setting was terrific.

Was this review helpful? Yes
Santa Fe, New Mexico
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

I read the previous reviews and responses but I see that no changes have been made to improve the quality of the rooms. I found a small roach in the bathroom (have the picture to prove it) and this is not how a hotel room should be. I am a physician and I could have afforded a better hotel but... More 

Was this review helpful? Yes 1
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Mr. Ruiz, Thank you for staying with us. Your review above came as quite a ​disappointment​ especially since this was your first time staying with us. First impressions and long lasting ones are extremely important to us. Usually, we really connect with our guests and they leave with long-lasting memories and good feelings about us and their experience. I'm... More 

Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

On my way to Texas, we stopped here for an elegant one night stay in Las Cruses. I'm a big fan of this family of hotels: Heritage Hotels & Resorts. This one didn't disappoint either. From the moment we walked in, William (at the front desk) welcomed us and made our stay special. The lobby and southwestern design is beautiful... More 

Was this review helpful? Yes 1
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

Thank for your decision to spend a quick night with us at Hotel Encanto but more importantly, we are excited that you are a fan of Heritage Hotel & Resorts. We appreciate your loyalty and we are pleased that you found our hotel consistent in experience with our other culturally unique hotels. We are grateful that you mentioned William specifically.... More 

El Paso, Texas
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is not the first time that I've stayed here before. Encanto is such a beautiful place, it's a home away from home. Hotel grounds and staff are first class. The exercise room is fantastic, pools are great and the grounds are scenic. William at the Front Desk is phenomenal. He took care of me right away and made me... More 

Was this review helpful? Yes 1
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

Welcome Back and thank you for posting this appreciative and complimentary review. "First Class Treatment" and "Home away from Home" are words dear to our hearts. For us they are words we use a lot internally with reference to how we want to treat our guests. Our mission is to "wow" them and inspire them to return. We are delighted... More 

Albuquerque, New Mexico
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We needed a place for over night We saw a special and were pleasantries surprised. It is centrally located. On a hill with great views The lobby and grounds were beautiful. They have a Mexican restaurant as well as a more elegant one in the lobby. Our room was large, clean and bright. The hall way needed new carpeting

Was this review helpful? Yes 1
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

Thank you for making the choice to stay with us. We are glad that you were able to find a promotion that brought you to our hotel. We are excited that you were pleasantly surprised by your experience. The hotel is indeed certainly centrally located and offers great views of both the city and the majestic Organ Mountains. We appreciate... More 

Woodland Hills
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The pool are is beautiful and nice and was never to crowded. That was the best part of the hotel. The rooms were not very clean, the walls were thin and I could here my neighbors who sometimes knocked on the connecting doors. The bathrooms are about 20 years to old and the plumbing was terrible. The bigger problem was... More 

Was this review helpful? Yes
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

We appreciate you choosing us recently and for taking the time to share your thoughts. We are pleased that you found the pool both comfortable and beautiful. We are disappointed to learn that you found your room not up to your expectation. We have shared your comments with both our housekeeping and maintenance teams. Like you, our bigger concern is... More 

Golden, Colorado
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had booked a three-night stay for our trip from Colorado. When we arrived, we were met by contradictions. The lobby and pool area were very inviting (although we never did get to use the pool or hot tub), and checkin was courteous. However, we are both seniors with hanicaps, and since there was only one person at the desk,... More 

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Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

We appreciate you choosing our hotel during your visit from Colorado. We are pleased that you found the hotel lobby and pool inviting and that you were politely checked in. We were very disappointed that no one offered to assist you with your bags even after one of our team members saw you struggling. Please know that this is not... More 

Odessa, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were passing through Las Cruces and based on reviews we wanted to stay at this location to get away from branded hotels. We were grateful we did! Front Desk was great both at check in and out. We had breakfast in Gardunos and had the enjoy it. The pool area was outstanding, a storm did pass through and for... More 

Was this review helpful? Yes 1
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

"Great, Awesome and Cultural" is a fantastic beginning for a review! We appreciated your desire to seek out a unique hotel while traveling through Las Cruces and we are glad that you chose us! We pride ourselves in being a hotel that reflects our community, its history and culture. We are pleased to know that you enjoyed the service that... More 

Salado, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We always enjoy staying at Hotel Encanto whenever we have a chance to visit Las Cruces. The rooms are nice and roomy, the staff is always friendly and helpful. The restaurant has great food. The hotel is full of New Mexico charm.

Was this review helpful? Yes 1
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

"New Mexico charm" is a perfect description of our hotel. We appreciate your staying at Hotel Encanto whenever you have the opportunity to visit Las Cruces. It is always our goal to be Las Cruces' favorite hotel. We are glad that you found the rooms comfortable and spacious and our team warm and friendly. We appreciate that you enjoyed Gardunos... More 

Washington DC, District of Columbia
Level Contributor
105 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was nice, but several of us had AC issues. To begin with, they had the AC off for all of our hotel rooms, which was uncomfortable because we planned on resting in the rooms a bit when we arrived. In addition, several of us were never able to get our rooms to cool to a comfortable temperature, even... More 

Was this review helpful? Yes 1
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

Thank you sharing your review about your recent stay with us. We appreciate you choosing us and sincerely regret that you were uncomfortable while you were here. It is important that the air conditioning remains on even at a low level during this time of the year. We have addressed this with our housekeeping team so that our rooms continue... More 

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