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Hotel Encanto de Las Cruces

Certificate of Excellence
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705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
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Hotel Encanto de Las Cruces
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Hotel Encanto de Las Cruces
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709 reviews from our community

Traveler rating
    412
    171
    78
    30
    18
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159
213
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201
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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    (709)
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    (199)
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    (178)
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Considering the average price of a room ($125-150+ per night), one would think that we would splurge for all updated amenities. This certainly wasn't the case with the fuzzy TV or outdated air conditioner system. Oh, and if you are cold and want heat? Too bad, it's already been shut off for the season. I think I'll stay at the... More 

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Longview, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

We were pleased with the ambiance and character of this hotel. The room was comfortable and we were pleased with all aspects of it. The hotel is conveniently located near the mall and just a few minutes away from the Saturday Market and Mesilla. We look forward to future stays here.

Was this review helpful? Yes
Silver City, New Mexico
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the second time we have stayed here. The first time was excellent, but this time, it was like staying in an average motel. We got off the elevator on the 6th floor and there were dirty trays from room service on the vases that were never removed. There was also a refrigerator that had been taken out of... More 

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Taos County, New Mexico
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I read the reviews before coming here and I knew that the place was older and needed and upgrade. That being said, we love the place. It is convenient, elegant and charming. The front desk clerk gave us a discount when we checked in and the room was wonderful. I liked it because it was a classy place. Yes, maybe... More 

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Tucson, Arizona
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We had a 2 night stay at the Hotel Encanto. The customer service began even before we arrived. Our Tour Director received a call asking if we had any additional needs upon our arrival. They stated that they would have a welcome gathering pool side with staff and beverages provided with a time that was convenient for our group. The... More 

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Durham, New Hampshire
Contributor
14 reviews 14 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We've been to Las Cruces four times now and have stayed at the Encanto with each visit. The hotel happens to be exactly where we need to be located as our friends don't live too far from this location. I give this property an "average" rating simply because of the rooms. The rooms need upgrading, please, please spend some money... More 

Was this review helpful? Yes 1
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Craig S. We appreciate that you took time to share your experience with TripAdvisor Readers. Thank you for your continuous business when traveling to the area. We are excited with photo that your shared, we continue to receive great review on the new pool and garden terrace. I am happy to share with you that we will soon be... More 

Santa Fe, New Mexico
Contributor
16 reviews 16 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for 3 nights for a mini vacation. The hotel needs updating - seems a bit stodgy. Our room was a king overlooking the pool - the bathtub drain was clogged, the A/C did not work, the desk lamp was broken and the shower head was about 4.5 feet high -not tall enough for me. They fixed the A/C... More 

Was this review helpful? Yes 2
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear gurufatch k, Thank you for posting your comments. It is very concerning that you had so many concerning issues in your guest room. If you would not mind if you would please contact me, I would like to get a little more information to avoid the same experience in the future. I hope that you will give us another... More 

Boulder, Colorado
Top Contributor
137 reviews 137 reviews
48 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a very large hotel with friendly staff. It is located in the midst of several shopping centers and fast food alley. Not close to any of the sights of Las Cruces, but convenient to the highways. The rooms are older style but clean enough. Our major problem was the noise from outside and the pool and bar/smoking area... More 

Was this review helpful? Yes 1
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Ron W, We appreciate that you shared your comments with readers. We are happy to read that you found our location ideal for your needs and that I staff was friendly. We hope that you will be visiting Las Cruces again soon. Best wishes. More 

Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed for three nights and it was fine. The pool area was very nice and not crowded at all in March. Room was a little bigger than normal which was nice for our family. Las Cruces seems to lack any distinctive hotel, this might be the closest.

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hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear ptickle, Thank you for the taking the time to share you comments with TripAdvisor Readers. It is wonderful that you enjoyed the pool and felt that our location was ideal to your needs. We hope that you will be visiting us again soon. More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

No doubt, about 15 to 20 years ago, the Hotel Encanto was THE place to stay in Las Cruces. The architecture, the grounds, the pool, and the lobby were designed to be elegant. With a very old world Spanish flair, the dark woods and deep colored upholstery speak of wealth and prestige. Unfortunately, the flair has faded, the colors worn,... More 

Was this review helpful? Yes
hotel705, Diana Peru- Director of Operatons at Hotel Encanto de Las Cruces, responded to this review

Dear Sandy M, Thank you for taking the time to post your review on your stay with us here at Hotel Encanto de Las Cruces. I am disappointed to read that you didn't enjoy your stay with us. We are always working on enhancements to our property. We also have a Cultural Community Partner, Rio Grande Theater who we donate... More 

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