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Hotel Encanto de Las Cruces

3.5 of 5 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
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Certificate of Excellence 2014
Hotel Encanto de Las Cruces
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Hotel Encanto de Las Cruces
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670 reviews from our community

Traveler rating
    402
    163
    63
    25
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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Corvallis, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We had our wedding reception dinner at Hotel Encanto on the Events Lawn outside. Jessie did a fabulous job on ordering and arranging the flowers, setting up the table decorations, setting up the Events Lawn, and making sure we had all we needed for our special night. We had a buffet style dinner (the Round Up) with barbeque and the... More

Was this review helpful? Yes 1
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear luisval2014, Thank you for the five star review. Congratulations on you special day, we are very honored to be part of such a special occasion. Thank you for mentioning all the hard work Jesse did to make everything memorable for you both. He is truly the best in his field. We appreciate all your kind words on how the... More

Houston, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed at the hotel on a business trip in November. Although the nights were cool, my room did not have any A/C which became an issue at 2AM when the room became unbelievably hot and stuffy. Housekeeping suggested I contact maintenance about the AC issue but if there's no thermostat in the room, how is the temperature controlled? Gym... More

Was this review helpful? Yes
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear usvibaby, Thank you for posting a comment on your recent stay. I apologize that you did not have a comfortable night sleep. We do have thermostats in all of our guest rooms, Front Desk would have been more than happy to assist you with this issue. We hope that you will stop to visit us again when traveling to... More

Tucson, Arizona
1 review
5 of 5 stars Reviewed 2 weeks ago

A beautiful hotel with the most outstanding architecture and most Tasteful interior designs anywhere in New Mexico hands down. Highly recommended. The stay at Hotel E offered great rooms, excellent food and superior staff.

Review collected in partnership with this hotel

Was this review helpful? Yes
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear petersonk756, Thank you for the five star review. We truly appreciate you mentioning the décor of Hotel Encanto and comparing it to all of New Mexico being the very best. I am very proud to be part of such a unique property and to service our valued guest. We appreciate all of your recommendations and hope that you will... More

Santa Fe, New Mexico
1 review
4 of 5 stars Reviewed 2 weeks ago

Overall a nice hotel. Restaurant & bar are convenient. I requested a mini-fridge, they charge $10/nt, other hotels it is complementary. It was hard to make a reservation, as answering machine always on. Needs new windows,

Review collected in partnership with this hotel

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hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear biztraveler1135, Thank you for posted a review. We appreciate all your feedback, we want all of our guest to have a cultural experience while visiting. I will share your concerns with the appropriate managers. Hope to see you soon. More

Silver City, New Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay there very time I am in Cruces. Location is excellent and service is very good. The new pool area is fantastic and the employees are polite and very helpful Good value for the money highly recommend

Review collected in partnership with this hotel

Was this review helpful? Yes
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear X1647MXthomasd, Thank you for the five star review. We appreciate you continuous business. We are happy to read that you enjoy our pool and garden areas. We look forward to your next visit. Happy Holiday! More

Great Mills, MD
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel decor is Spanish Colonial. Check-in was quick even though we arrived early. After flying for 2 days, we really needed a quiet room for some rest and that's exactly what we got. We stayed in an Executive room on the top floor (7th). It was nicely appointed except for the very poor room lighting. During the day that's... More

Was this review helpful? Yes 2
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear TravelLoverx2, Thank you for sharing your review with TripAdvisor. It is wonderful to read that you spent to relaxing day with us at Hotel Encanto. We want all of our guest to have a cultural experience. We are thrilled that you had an opportunity to visit Danny in Mercedez Salon, he is a great partner to have. Also, thank... More

Chatham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

On a long tour of South West USA, this was by far one of our best experiences.In the Hotel bar we were served excellent craft beers by very friendly and helpful staff, and then we moved to the Mexican Restaurant where we were able to savour and thoroughly enjoy delicious food. The "House" salsa alone is worth a visit!! A... More

Was this review helpful? Yes 2
hotel705, Lane Fulps- Front Desk Agent at Hotel Encanto de Las Cruces, responded to this review

Eileen G, We are so glad to hear you enjoyed your stay with us enough to grant us a Five-Star review! Our Gardunos' restaurant, along with every other dept at any Heritage Hotel, prides itself on guest satisfaction and the well being of our guests. It's great to hear you enjoyed your stay and your meal! Thank you again for... More

Austin
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at Hotel Encanto numerous times. This was my first opportunity to stay in one of the ground floor patio rooms. They are fabulous. You have your own private oasis in the midst of the hotels incredible gardens. I will request the patio rooms from here forward. The staff is incredibly helpful, food in the various restaurants have... More

Was this review helpful? Yes 4
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Dt J, Thank you very much for your five star review. We truly appreciate the loyal business and excited to read that you enjoyed your stay in our Garden Terrace Rooms. We have been receiving such positive feedback, our guests certainly have been enjoyig having the patio privacy and the beauty of the garden. Please let me know if... More

New Mexico
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 23, 2014

If you live in northern New Mexico like I do, you need a respite from the winters and Las Cruces is only a fast 5 hour drive from Taos, so we headed down last weekend. Las Cruces is all spread out and there is really no center, so I didn't mind staying a bit away from some attractions. In fact... More

Was this review helpful? Yes 2
hotel705, Lane Fulps at Hotel Encanto de Las Cruces, responded to this review

Dear buckrael, It was honestly a pleasure to have you as a guest in our hotel. We are pleased that we were able to meet all your expectations, from the comfort of the rooms to our aesthetically pleasing hotel grounds. Thank you again for your Four star review, and we look forward to the opportunity to serve you again the... More

A TripAdvisor Member
3 of 5 stars Reviewed October 22, 2014

Hotel looks nice from the distance, but is a little dated. The pillows are rock hard so bring your own. The pool area is beautiful. Beware of the elevators I was stuck on two difference sets shortly after I checked in and the front desk seemed to act like it happens all the time.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Valued Guest, We appreciate that you took the time to post your review. We apologize that we did not meet all your expectations. Thank you for bringing the elevator issue to our attention, I did call the technician immediately to service. I also have to apologize the our agent did not take any action in resolving this issue during... More

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Additional Information about Hotel Encanto de Las Cruces

Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Phone Number:
Location: United States > New Mexico > Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces

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