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Hotel Encanto de Las Cruces

3.5 of 5 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
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Certificate of Excellence 2014
Hotel Encanto de Las Cruces
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Hotel Encanto de Las Cruces
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693 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
27 reviews 27 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Hotel Encanto is part of the Heritage Hotel and Resorts group who have clearly mastered the basics of fine hotels( the rooms are clean; the bathrooms well equipped; the staff attentive and the food and bar high class). What separates Encanto is their bringing the best of New Mexico into their decor and a support staff that takes pride in... More 

Was this review helpful? Yes 2
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Mark R, Hotel Encanto's Team thanks you for all your kind words. Heritage Hotel and Resorts is truly one of a kind, our CEO vision is expressed in every single hotel in the collection. We are very proud of what we offer to our valued guests. We strive for everyone of our guest to have a cultural experience and... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We could not have experienced more gracious hospitality and kind help than we did from the two male desk hosts upon our arrival and departure at Hotel Encanto. We had stayed there years ago and were excited to have the opportunity to stay there again. We arrived late and tired and I had made the reservation for the wrong date.... More 

Was this review helpful? Yes 1
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Calkirk, Thank you for the five star review. We are happy to read that we meet your lodging expectations. We appreciate that you mentioned our Front Desk Staff and the service that was extended to you. I also want to Thank you for the personal email you took the time to send and expressed how grateful you where for... More 

kansas city
Top Contributor
56 reviews 56 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

We thought it was a clean, nice property with a friendly staff. We ate in the restaurant and it was good. The location to the campus was good. There is a mall across the street and various variety of restaurants all around it. It is not a brand new property, but they keep it up nicely for it's age. It... More 

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hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear KansasKristy, We appreciate that you took the time to share your comments with TripAdvisor Readers. We are happy to read that you enjoyed your visit with us. When you have a chance please email me the room that you were in to have our maintenance team look at the water temperature issue that you mentioned (dperu@hhandr.com). We hope that... More 

Green Valley, Arizona
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel was clean and comfortable. I was there for a conference, and we were well cared for. Staff seemed interested in providing needed service. Banquet food was good and service very good. This is a good location for a small conference.

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hotel705, Director of Operations- Diana Peru at Hotel Encanto de Las Cruces, responded to this review

Dear Wander 1492, Thank you for taking the time to share your comments with readers. We are happy to read that our Banquet team took care of you and other attendees during you conference. It is wonderful to see that we met your lodging needs. We hope that you will be visiting again soon. Have a wonderful day. More 

Skippack, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 21, 2015

This hotel is quirky. The hotel staff seems to be unprofessional. The vending machines are hidden in the building. The pillows are the worst ever. Most hotels will have hot coffee in the lobby. This hotel will sell you cold coffee. The management needs to step it up. A big plus and savings for the hotel is to rid themselves... More 

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hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Dinger1004, Thank you for taking the time to share your review with TripAdvisor Readers. We are happy to read that our location was ideal for your needs. I apologize that our guest rooms did not meet your expectations and that our Front Desk staff did not make a wonderful impression. We want every guests to have a memorable experience.... More 

Albuquerque, New Mexico
1 review
2 of 5 stars Reviewed January 4, 2015 via mobile

I was taken there by my husband for my birthday where he booked us the Jacuzzi sweet with the romance package. The champagne and strawberries was supposed to be there when we arrived but didn't get the until after we called and reminded them twice. Also our door wouldn't unlock unless a maintenance man went with us to unlock which... More 

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hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Emvy84, We appreciate the feedback on your stay and for taking the time to post your comments. Hotel Encanto Team is extremely concerned on all the issues that you mentioned in your review. All departments were involved in your experience. We are truly embarrassed that our valued guests spent their Birthday Evening with so many obstacles to overcome. I... More 

Aiken, SC
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 30, 2014

After many hours of traveling through Texas, we decided to stay the night in Las Cruses. We could not have been more pleasantly surprised by the beautiful Hotel Encanto. It's not only gorgeous, but is has a clean, crisp, homey feel, with attention to detail that you don't expect or often see. Since I stay in hotels all across the... More 

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hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Paula M, Thank you for the five star review! We appreciate your kind remarks. The pictures that you posted came out wonderful. We are excited to read that we met your lodging expectations. We hope that you will soon be traveling in the area to show our Southern New Mexico Hospitality. Safe Travels. More 

Oklahoma City, Oklahoma
Top Contributor
248 reviews 248 reviews
62 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed December 29, 2014

We came here by default when our b&b in another town had to cancel on us. And it worked out very well. Becky, at reservations, is a superstar and gave us just the room I wanted. Spectacular view. The room was spacious and comfortable and the bed was really comfortable. Good amenities, including Starbucks coffee. One plus was an extension... More 

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hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear lannyr, Thank you for the 5 star review. We appreciate the wonderful feedback for your visit here with us at Hotel Encanto de Las Cruces. Thank you for mentioning Becky and the service she extended to you during reservations and gave you the room that you anticipated. Becky is a gem for the Front Desk and a great leader... More 

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 24, 2014

William on reception desk is a gem. His personality is wonderful. He went out of his way to provide a very efficient and friendly experience for guests. He is genuinely interested in guest welfare and satisfaction.

Was this review helpful? Yes
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Potensui, Thank your sharing your experience. We truly appreciate the recognition you gave to William our Front Desk Agent. He is a Star Performer for Hotel Encanto de Las Cruces. Its is exciting to read with the service that he extended to you, it made for a memorable stay and that is what we want our valuable guest to... More 

El Paso, Texas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 22, 2014

For a common point of reference of my rating of Hotel Encanto, I generally stay in Marriott properties, mostly the economy lines. Below, I listed a few items I considered in my rating. Location: Fantastic. Sits atop one of the highest points in Las Cruces and oversees the primary shopping district - Mesilla Valley Mall and various strip malls, all... More 

Was this review helpful? Yes 2
hotel705, Lane Fulps at Hotel Encanto de Las Cruces, responded to this review

Dear Dapper D, Thank you for choosing to stay with us! We have made many rennovations to our workout facility and our guest rooms, with many more to come in the future. I do apologize, however that the bathroom facilities did not meet your standards. We strive to make every guest as comfortable as possible and your comments and observations... More 

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Additional Information about Hotel Encanto de Las Cruces

Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Phone Number:
Location: United States > New Mexico > Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Style:
#5 Business Hotel in Las Cruces
#6 Romantic Hotel in Las Cruces
#7 Family Hotel in Las Cruces

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