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Hotel Encanto de Las Cruces

3.5 of 5 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
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Certificate of Excellence 2014
Hotel Encanto de Las Cruces
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Hotel Encanto de Las Cruces
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688 reviews from our community

Traveler rating
    407
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    68
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Skippack, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

This hotel is quirky. The hotel staff seems to be unprofessional. The vending machines are hidden in the building. The pillows are the worst ever. Most hotels will have hot coffee in the lobby. This hotel will sell you cold coffee. The management needs to step it up. A big plus and savings for the hotel is to rid themselves... More 

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Albuquerque, New Mexico
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

I was taken there by my husband for my birthday where he booked us the Jacuzzi sweet with the romance package. The champagne and strawberries was supposed to be there when we arrived but didn't get the until after we called and reminded them twice. Also our door wouldn't unlock unless a maintenance man went with us to unlock which... More 

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hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Emvy84, We appreciate the feedback on your stay and for taking the time to post your comments. Hotel Encanto Team is extremely concerned on all the issues that you mentioned in your review. All departments were involved in your experience. We are truly embarrassed that our valued guests spent their Birthday Evening with so many obstacles to overcome. I... More 

Aiken, SC
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After many hours of traveling through Texas, we decided to stay the night in Las Cruses. We could not have been more pleasantly surprised by the beautiful Hotel Encanto. It's not only gorgeous, but is has a clean, crisp, homey feel, with attention to detail that you don't expect or often see. Since I stay in hotels all across the... More 

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hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Paula M, Thank you for the five star review! We appreciate your kind remarks. The pictures that you posted came out wonderful. We are excited to read that we met your lodging expectations. We hope that you will soon be traveling in the area to show our Southern New Mexico Hospitality. Safe Travels. More 

Oklahoma City, Oklahoma
Top Contributor
239 reviews 239 reviews
63 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We came here by default when our b&b in another town had to cancel on us. And it worked out very well. Becky, at reservations, is a superstar and gave us just the room I wanted. Spectacular view. The room was spacious and comfortable and the bed was really comfortable. Good amenities, including Starbucks coffee. One plus was an extension... More 

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hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear lannyr, Thank you for the 5 star review. We appreciate the wonderful feedback for your visit here with us at Hotel Encanto de Las Cruces. Thank you for mentioning Becky and the service she extended to you during reservations and gave you the room that you anticipated. Becky is a gem for the Front Desk and a great leader... More 

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

William on reception desk is a gem. His personality is wonderful. He went out of his way to provide a very efficient and friendly experience for guests. He is genuinely interested in guest welfare and satisfaction.

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hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Potensui, Thank your sharing your experience. We truly appreciate the recognition you gave to William our Front Desk Agent. He is a Star Performer for Hotel Encanto de Las Cruces. Its is exciting to read with the service that he extended to you, it made for a memorable stay and that is what we want our valuable guest to... More 

El Paso, Texas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 22, 2014

For a common point of reference of my rating of Hotel Encanto, I generally stay in Marriott properties, mostly the economy lines. Below, I listed a few items I considered in my rating. Location: Fantastic. Sits atop one of the highest points in Las Cruces and oversees the primary shopping district - Mesilla Valley Mall and various strip malls, all... More 

Was this review helpful? Yes 2
hotel705, Lane Fulps at Hotel Encanto de Las Cruces, responded to this review

Dear Dapper D, Thank you for choosing to stay with us! We have made many rennovations to our workout facility and our guest rooms, with many more to come in the future. I do apologize, however that the bathroom facilities did not meet your standards. We strive to make every guest as comfortable as possible and your comments and observations... More 

New England
Top Contributor
119 reviews 119 reviews
16 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed December 17, 2014

We spent 5 nights at this hotel and after the first night would have loved to have moved to another hotel/inn.... The room was ok - think 1-2 star hotel room at best. It looked ok. The bed was ok - not great. The pillows were the worst I have ever used....so uncomfortable. There was no temperature control in the... More 

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hotel705, Diana Peru- Directior of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear snow_beach, Thank you for taking the time to post your experience with TripAdvisor. We truly appreciate all of your feedback. Being a Top Contributor on TripAdvisor your review is very concerning and I have reviewed your comments with all managers. We apologize that we did not meet your expectations. With issues that you mentioned AC not working, pillows uncomfortable... More 

El Paso, Texas
1 review
2 of 5 stars Reviewed December 16, 2014

The view from our room was breath taking and almost made up for the poor customer service. Bar was under staffed, employees not knowledgeable about hotel policies and the so called security were ineffective on their jobs.

Review collected in partnership with this hotel

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hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Daniel T, Thank you for posting your comments on TripAdvisor. We apologize that the service that you received. I would appreciate the opportunity to discuss further your experience that you had with our staff. Please call me direct at 575-532-4225 at your convenience. Have a wonderful day. Look forward to hearing from you. Sincerely, Diana Peru More 

Albuquerque, New Mexico
1 review
3 of 5 stars Reviewed December 16, 2014

We were disappointed with this visit. Our room was not well cleaned and the prior guest's nightgown was hanging in the bathroom. We also had to ask for soap for the bathroom. The noise level was quite high which may have been due to a weekend but it was difficult to sleep.

Review collected in partnership with this hotel

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hotel705, Diana Peru- Director Of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear 479scherers, Thank you for taking the time to share your experience during your visit here at Hotel Encanto de Las Cruces. We sincerely apologize that your room did not meet our standards in being guest ready. Finding any items from a previous guest is unacceptable. We hope that when traveling to Las Cruces you will give us an opportunity... More 

Silver City, New Mexico
1 review
2 of 5 stars Reviewed December 11, 2014

The room was ok except no AC or fresh air in winter, ack! Oppressively hot! Overall the hotel has seen better days and is a bit lackluster. Also an 18% gratuity was added to the room service bill in small print but then TIP added again after the total. What a deceptive ripoff!

Review collected in partnership with this hotel

Was this review helpful? Yes
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear leavittc, Thank your you for taking the time to share your review will TripAdvisor readers. We truly apologize that you had issues with the AC in your room and the room service gratuity that is added. Please call me, we can research your charge and review your receipt for any questions you have. We hope when traveling back to... More 

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Additional Information about Hotel Encanto de Las Cruces

Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Phone Number:
Location: United States > New Mexico > Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Style:
#4 Business Hotel in Las Cruces
#6 Romantic Hotel in Las Cruces
#6 Family Hotel in Las Cruces

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