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Hotel Encanto de Las Cruces

Certificate of Excellence
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705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
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Hotel Encanto de Las Cruces
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747 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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Washington DC, District of Columbia
Level Contributor
95 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel was nice, but several of us had AC issues. To begin with, they had the AC off for all of our hotel rooms, which was uncomfortable because we planned on resting in the rooms a bit when we arrived. In addition, several of us were never able to get our rooms to cool to a comfortable temperature, even... More 

Was this review helpful? Yes
Texas
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

Inviting lobby with New Mexico charm. Beautiful outdoor pool area and grounds. Our room overlooked the pool area with outdoor seating/patio This was lovely. They need to spend some $$$$ replacing the dark, old draperies, bedding, furniture and towels. The a/c was broken when we arrived but thankfully, it did not get warmer and they provided fans. Our room was... More 

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Los Angeles, California
Level Contributor
95 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I didn't know what to expect when I booked this hotel but it is truly a gem. Decorated in the style of this region. Lots of amenities such as free Wi-Fi, complete 24hr fitness center, pool, gift shop and restaurant. Staff are over the top nice, helpful and friendly. Jordan was at the front desk when I checked in and... More 

Was this review helpful? Yes
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

"Pleasantly surprised" is music to our ears. Thank you for the glowing review, but more importantly, thank you for your recent stay with us. We are pleased that you found the hotel reflective of our community and the region. We are also pleased that you enjoyed the complimentary Wi-Fi, our newly renovated fitness center, resort style pool, gift shop and... More 

Las Cruces, New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This place has it all. The staff makes their guests feel welcome. Everyone from the conceierge to the maids, gift shop owner and night auditors were awesome to me during my visit. They took great care of my dog and basically showed the kind of attentiveness that sets a place apart from a franchise type hotel.

Was this review helpful? Yes 1
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

We appreciate you being our guest at Hotel Encanto. Thank you also for the positive comments. We love the description "Bonita" and we agree with you. It is so nice that you recognized all the people you encountered during your recent stay with us. We are fortunate to have a great team. It was our pleasure to serve you and... More 

El Paso, Texas
1 review
2 of 5 stars Reviewed 1 week ago NEW

They are trying to keep hotel cool with a temporary chiller unit and no cold air gets to higher floors. our room maintained 84 degrees all night.....it was miserable! The hotel management clearly knows this and doesn't inform customers before they reserve their rooms. Both thermostat and fan control in room are for aesthetics only and are non functional. Then... More 

Was this review helpful? Yes
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

Thank you for your recent stay with us. We appreciate you taking the time to share your opinions. I also thank you for taking my call to express my personal and professional apology for the inconvenience and discomfort you experienced during your recent stay at our hotel. We pride ourselves on providing an attractive and comfortable home away from home... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Gave 5 stars booked online 3 hours prior to ck in and had my border collie with me at ck in the gentleman by the name of William said oh is that ur dog and I said yes and im going to put her in the room while I go eat dinner and he said while why dont you let... More 

Was this review helpful? Yes 2
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear happygoluckymilli, Thank you for your 5 star review. We are excited to read that we met you expectations. We also want to thank you for recognizing William and the great customer service that he extended to your and border collie. William is truly one of our most valued team members! We hope we have the opportunity to welcome you... More 

Harwich, Massachusetts
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 1 week ago

Arrived at the hotel at 11:00PM. Room was HOT. Went to A/C it was set at 45 but the room temperature was 80! Went back to front desk told no AC throughout the hotel and talk to a manager the next morning. She apologized for the lack of AC. What bothered me and I heard the same from three different... More 

Was this review helpful? Yes
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear CapeCodderREF, Thank you your feedback. We are very disappointed that your stay was less than exceptional. We truly apologize that you had an uncomfortable stay. Our team work diligently to repair the issue during your visit and we are sorry that we failed. I would like an opportunity to speak with you on the housekeeping issue, I pulled up... More 

Fargo, North Dakota
1 review
4 of 5 stars Reviewed 2 weeks ago

The property is well kept and the rooms are clean. The restaurant GARDUÑO'S RESTAURANT & CANTINA was fabulous. Not only was the food, margaritas great but the staff was top notch. Jocelyn and Luis Gabriel are treasures. The only reason the hotel gets only 4 stars from me is the fact the air conditioning was not fully functioning but that... More 

Was this review helpful? Yes
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear Northstar656, Thank you for taking the time to share you feedback on your recent stay. We are happy to read that you enjoyed the food and service at Gardunos. We also want to thank you for recognizing Jocelyn and Luis for the service that they extended to you. They both are outstanding team members! Hotel Encanto de Las Cruces... More 

Silver City, New Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay here as often as we can.. Hotel en canto is absolutely the place to stay in Las Cruces, staff is always friendly.. Accommodations are top notch! Love the pool and bar that they have on this property.. With an amazing restaurant that is New Mexico's favorite Mexican restaurant!! There's a particular front seat gentlemen that we really enjoy... More 

Was this review helpful? Yes 3
hotel705, Diana Peru- Director Of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear La Rea H, Thank you for the 5 star review and your continuous business. Also, thank you for mentioning William, he is definitely a valued team member. He is a very dedicated, we appreciate that you recognized his outstanding work. We look forward to welcoming you back soon. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Leading up to the weeks before our wedding, I was looking forward to staying at the "best hotel in Las Cruces" for the night of our wedding. After avoiding to tell my husband prices over the phone, he decided to email them what we were looking for. We got no response. We then decided to just go in person to... More 

Was this review helpful? Yes 1
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review

Dear RFudge, We feel terrible that the evening of your wedding night did not come close to what every bride expects it to be. I hope that you noticed that we tried very hard that evening to recover and make it memorable. Russell our Food and Beverage Director, welcomed your party in Azul that night and took care of the... More 

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