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Holiday Inn Express Hotel & Suites Las Cruces

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2635 South Valley Drive, Las Cruces, NM 88005
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Holiday Inn Express Hotel & Suites Las Cruces
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Holiday Inn Express Hotel & Suites Las Cruces
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101 reviews from our community

Traveler rating
    52
    29
    11
    4
    5
See reviews for
39
27
4
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Las Cruces
See the most recent reviews
Longmont, Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2014

We stayed at this property last weekend because the hotel we usually stay at was full, but we were very pleasantly surprised by the cleanliness, hospitality/friendliness of the staff and we loved the location. The breakfast was awesome - what is better than 2 pancakes in one minute?! The staff in the dining room worked hard to keep it clean... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear MelanieMann, Thank you so much for your wonderful review. We are very happy to hear that our entire staff made your stay a memorable one. We will be passing your wonderful comments on to our staff as well as our managers. Once again, thank you for taking the time to review your stay, and we look forward to having... More 

Rio Rancho, New Mexico
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 23, 2014 via mobile

Room was very small. Carpet looked old and worn. Towels more like what you would expect from a Motel 6. Very skimpy. Viewed old large billboard out our window. Our first room had a toilet seat that was falling off. Had to repack and move as there was no maintenence available. We love Holiday Inn Expresses, but will not stay... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear PTinstructor, Thank you for your time in reviewing your stay with us. We would like to apologize for all the inconveniences during your stay. We are currently taking an inventory of all of our towels, and linens to make sure all are up to standard. Also, we have our maintenance currently checking all of our bathrooms to make sure... More 

Vienna, Virginia
Top Contributor
117 reviews 117 reviews
44 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed September 19, 2014

This was a pleasant stay. The staff went out of their way to recognize a Preferred Member. The room was clean and comfortable, slept well and the staff was great. The location was great as well as I was visiting New Mexico State University. There isn't a whole lot of places to eat at nearby, but there is a very... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Madhawk, Thank you so much for your wonderful review! We are very happy that we made your stay with us. We love our IHG Rewards Club members, and we love making them feel welcomed and appreciated while staying with us. Once again, thank you for your review and we look forward to having you as our guest in the... More 

Culver City, California
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 11, 2014

I can't give this hotel a 10 because I didn't stay here, but if I did I'm sure I would have. However, I checked out the room and it was much better than a 3 Star hotel. I would rate this a 4 star because of the rates and this 7 year old hotel have very clean and updated rooms.... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Jeane141, Thank you so much for your review. We are sad that you were unable to stay with us. We would have loved to have you and your family as our guest. Once again, we thank you for your wonderful comments. Sincerely, Daniel Duarte Front Office Manager More 

Houston, Texas
1 review
5 of 5 stars Reviewed September 10, 2014

Great stay, enjoyed the swimming pool, breakfast was excellent. the staff as helpful as usual. When we checked in we were recognized as club members, they even put my name on a board at the front desk!!!!

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Matt H, Thank you so much for your great review. We are very happy to hear that you enjoyed your stay with us, as much as we did having you as our guest. We value our IHG Rewards Club members and we go out of our way to make you feel at home. Once again, thank you for taking... More 

Orange, California
Contributor
11 reviews 11 reviews
3 hotel reviews
5 of 5 stars Reviewed August 20, 2014

Had a great room. Very clean. Beds and linen, especially the pillows were awesome. Liked having a coffee maker, microwave and refrigerator right in the room. Also, they have a very nice breakfast served from around 6 am to 9:30 am, so it catches most morning people.

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Bardie2014, Thank you for your wonderful review. We are very pleased that you enjoyed your stay as well as all of our amenities. We pride ourselves on being a great hotel guests love. Thanks again for your review and we look forward to having you as our guest in the future. Sincerely, Daniel Duarte Front Office Manager More 

CENTENNIAL
Contributor
20 reviews 20 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 26, 2014

Rooms are always clean and well-maintained. I have found that this is one of the nicest Holiday Inns I've stayed in in New Mexico. The front desk people are efficient, but not super-friendly. I think that's the only thing I can think that isn't great about this HI. I stay there frequently when in Las Cruces on business.

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Kelly R, Thank you for taking the time to review your stay with us. We are pleased to hear that we are your choice when you are in the area. Please know, that we will be passing your comments to our staff. Once again. thank you for your review and we hope to have you as our guest in... More 

Tucson
Top Contributor
148 reviews 148 reviews
17 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed July 13, 2014

This hotel is located very conveniently right near the freeway (and pretty much everything else in Las Cruces). It's very clean and the front desk staff is very courteous. I would definitely stay here again the next time I am in town.

Was this review helpful? Yes 1
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Amex Traveler, Thank you for taking the time to review you recent stay with us. We are very pleased that you enjoyed your stay as much as we did having you as our guest. Please know, we will be passing your wonderful comments to our staff. Once again, thank you for your review and we are looking forward to... More 

New Castle, Delaware
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 10, 2014

We booked our stay the day before with booking.com. This hotel is right off of I-10 and next to a gas station which is very convenient to fill up before getting your room so you can get up and go the next day. This Holiday Inn Express, like many others across the US is relatively new. Nice beautiful marble and... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Dave0616, Thank you so much for taking the time to review your stay with us. We are very pleased to hear that you enjoyed your stay with us as much as we did having you as our guest. Please know, we will be passing your wonderful comments to our staff and management. Once again, thank you for your wonderful... More 

Glendale
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 5, 2014 via mobile

Despite being $30 more for the same type room in the previous HIE in Casa Grand, the room was considerably smaller. It was quiet and well maintained. Friendly and helpful staff. Breakfast was well stocked and included a variety of items. Nice but overpriced.

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Barc2003, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed your stay with us. Please know, we will be passing your comments to our management. Once again, thank you for your review and we hope to have you as our guest in the future. Sincerely, Daniel Duarte Front Office Manager More 

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