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Holiday Inn Express Hotel & Suites Las Cruces

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2635 South Valley Drive, Las Cruces, NM 88005
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Las Cruces
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113 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Dallas, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stopped here for 1 night. The room was clean and the free breakfast was handy. The facilities were current. The indoor pool had an extreme level of chlorine that was bothersome to those swimming or even sitting by the pool. The patio area off the pool was a bit neglected. Overall the price and location were good, and the... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Marie F, Thank you very much for your feedback about your stay with us. We are happy to hear that our staff was helpful and were able to assist you with your needs while with us. We are also happy that you were able to take advantage of our Free Hot Breakfast during your stay. We will be passing... More 

Dallas, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

I have booked this hotel and stayed there for two days. I did check in but i was looking for ground floor room which they switched and assured with no additional charges. When I checkout i got invoice with 0 due balance. After one week there cheater manager/front desk person charged my credit card saying there was room update. This... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Hopetohelpsomeone, Thank you very much for you feedback regarding your stay with us. We would like to apologize for any and all inconveniences you experienced with your bill. We understand how frustrating this is for you and your family. As per our conversation on the morning of August 17, we are looking into all your concerns. Once again, thank... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2015

Stopped on our way to Arizona with kids. Room was very spacious, clean and kids were happy! Stayed in 2 queen suite with fridge and microwave. Breakfast was great, lots of options for the family to eat, both hit and cold options. Great location off the highway, super easy check in.

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Lindsey G, Thank you for your wonderful comments about your stay with us. We are very happy to hear that you enjoyed your stay with us. I must agree our breakfast is very filling and there are plenty of options to choose from both hot and cold. We are also happy that you found your spacious and relaxing for... More 

San Antonio, Texas
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed July 11, 2015

My first impression walking into this hotel was a really good one, it looks spotless inside the lobby. However their room freshener was ridiculously strong for whatever reason. It almost makes you choke when you walk in. We get to the room, looks clean, still impressed. Of course you can't be 100% satisfied, something has to be wrong. We arrived... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Ashley900812, Thank you very much for you feedback regarding your stay with us. We would like to apologize for all the inconveniences you experienced during your stay. We have since remedied the pool issue you mentioned. We thank you for bringing this to attention and we assure you it will not happen in the future. Once again, thank you... More 

1 review
4 of 5 stars Reviewed July 6, 2015

The facility was great and staff excellent and welcoming. The issue was the billing. I had prepaid the one day visit with Trip Advisor. The price at check out to my surprise still had a $10 balance . I was under the impression the Trip Advisor quote was inclusive of all taxes. The attendant indicated there was additional taxes due.... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Mduran, Thank you very much for you comments regarding your stay with us. We would like to apologize for the inconvenience you encountered during your stay in regards to billing. We understand how frustrating it can be and assure you will not happen again in the future. We thank you for bringing your concerns to our attention. Once again,... More 

Port Aransas, Texas
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 23, 2015

Room was great, staff was friendly, convenient to interstate. Doors to breakfast area were really cool. Heard train a few times during the night as it passed by with horn blaring. The hallways and elevator were really stuffy and warm, not a huge deal but definitely noticeable.

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Outtahereaggie, Thank you for your great feedback about your stay. We are very happy to hear that you enjoyed your stay while with us. We are also very happy to hear that our staff was able to assist you in what you needed. Please know, we will be passing your great comments to our staff to continue the great... More 

Los Angeles, California
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 20, 2015

Our AC worked for 3 hours and it went off automatically around 2am. At 4pm it was still off and my wife and kids were all sweating. Went to the front desk, nobody was there. Knock on the admin door and no answer. Yelled from the front desk and a guy came out and changed us to another room. Moved... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Jose M, Thank you for your feedback about your stay with us. We would like to apologize for the inconvenience you experienced with our air conditioning systems. We take every concern from our guests very seriously. We are in the process of inspecting every air conditioning unit to make sure all are in working order. We thank you for... More 

Geogetown, TX
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 15, 2015

Staying here as an overnight during a road trip. We have a room with 2 queens and a sofa bed on the 4th floor. The room is spacious and there's a ceiling fan over the desk/sofa area. Beds are comfortable and the pillows are very soft (a plus or minus depending on your preference). Three Fs are present: free breakfast,... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear DisBroad_Patty, Thank you for your great feedback about your stay with us. We would like to apologize for the inconvenience you experienced during your stay with us. We thank you for bringing this to our attention and assure we are in the process of fixing the air conditioning systems for the upper floors. Once again, thank you for taking... More 

Albuquerque, New Mexico
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed June 13, 2015

Very good location close to the interstate highways and the NMSU campus. The staff takes extra effort to recognize you if your are a IHG member by placing your name in a board located in the lobby entrance!

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Oscky, Thank you so much for your wonderful feedback. We are very happy to hear that you found our location convenient to your needs. We are also happy to hear that our staff was able to assist you, and they recognized you as an IHG Rewards Club Member. Please know, we will be passing you wonderful comments to our... More 

Northwest Arkansas
Level Contributor
186 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed April 15, 2015

I booked this hotel due to the reviews on Trip Advisor as well as the price and availability. We were not disappointed. The room and bathroom were roomy and nicely appointed. The beds were comfortable and the staff at the hotel was very friendly. At a very good location, close to restaurants and access to I-10 and I-25. The only... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Arkies10, WOW, thank you for your wonderful comments about your stay! We are very happy to hear that you enjoyed your stay with us. We are also very happy to hear that our staff was able to assist you in what ever you needed. We will be passing your wonderful comments to our staff to continue great service. Once... More 

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