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Holiday Inn Express Hotel & Suites Las Cruces

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2635 South Valley Drive, Las Cruces, NM 88005
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Holiday Inn Express Hotel & Suites Las Cruces
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108 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port Aransas, Texas
Top Contributor
66 reviews 66 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Room was great, staff was friendly, convenient to interstate. Doors to breakfast area were really cool. Heard train a few times during the night as it passed by with horn blaring. The hallways and elevator were really stuffy and warm, not a huge deal but definitely noticeable.

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Outtahereaggie, Thank you for your great feedback about your stay. We are very happy to hear that you enjoyed your stay while with us. We are also very happy to hear that our staff was able to assist you in what you needed. Please know, we will be passing your great comments to our staff to continue the great... More 

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Our AC worked for 3 hours and it went off automatically around 2am. At 4pm it was still off and my wife and kids were all sweating. Went to the front desk, nobody was there. Knock on the admin door and no answer. Yelled from the front desk and a guy came out and changed us to another room. Moved... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Jose M, Thank you for your feedback about your stay with us. We would like to apologize for the inconvenience you experienced with our air conditioning systems. We take every concern from our guests very seriously. We are in the process of inspecting every air conditioning unit to make sure all are in working order. We thank you for... More 

Geogetown, TX
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staying here as an overnight during a road trip. We have a room with 2 queens and a sofa bed on the 4th floor. The room is spacious and there's a ceiling fan over the desk/sofa area. Beds are comfortable and the pillows are very soft (a plus or minus depending on your preference). Three Fs are present: free breakfast,... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear DisBroad_Patty, Thank you for your great feedback about your stay with us. We would like to apologize for the inconvenience you experienced during your stay with us. We thank you for bringing this to our attention and assure we are in the process of fixing the air conditioning systems for the upper floors. Once again, thank you for taking... More 

Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Very good location close to the interstate highways and the NMSU campus. The staff takes extra effort to recognize you if your are a IHG member by placing your name in a board located in the lobby entrance!

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Oscky, Thank you so much for your wonderful feedback. We are very happy to hear that you found our location convenient to your needs. We are also happy to hear that our staff was able to assist you, and they recognized you as an IHG Rewards Club Member. Please know, we will be passing you wonderful comments to our... More 

Northwest Arkansas
Top Contributor
178 reviews 178 reviews
53 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed April 15, 2015

I booked this hotel due to the reviews on Trip Advisor as well as the price and availability. We were not disappointed. The room and bathroom were roomy and nicely appointed. The beds were comfortable and the staff at the hotel was very friendly. At a very good location, close to restaurants and access to I-10 and I-25. The only... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Arkies10, WOW, thank you for your wonderful comments about your stay! We are very happy to hear that you enjoyed your stay with us. We are also very happy to hear that our staff was able to assist you in what ever you needed. We will be passing your wonderful comments to our staff to continue great service. Once... More 

San Antonio, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 30, 2015

Fresh baked cookies at check-in, two employees keeping breakfast area continuously clean, a welcome board greeting arrivals with reservations, and a maintenance person on site during the day every day of the week. Housekeeping opened windows at the end of hallways in the morning to provide fresh cool air. Very comfortable sleep and easy access to I-10. There were many... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear OrganizedFinn, WOW! Thank you so much for you wonderful comments! We are blushing by all the great feedback you stated in review. We are tremendously happy to hear that you enjoyed your stay while with us. The fact that you noticed all of the small touches that we do to help you feel welcomed and relaxed really means a... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 25, 2015

We were very disappointed that we were unable to find hotel accommodations in the Chandler area due to spring training and spring break, but that was more than compensated for when we discovered this hotel. We stay at a lot of Holiday Inns and this one was by far the best of the best. Very clean room, updated furnishings and... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Bill B, Thank you for your wonderful feedback. We are happy to hear that we were able to accommodate you after your frustrating search for a hotel room. We are very proud to hear that our staff was able to assist you with your every need while with us. We will be passing your wonderful comments to our staff... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 21, 2015

Had a nice stay here with fast access to I-10. Breakfast bar was well maintained and very clean. Kudos to the staff. Room was nicely sized with everything working appropriately. The only down side is that the hotel is about 250 yards from a railroad crossing and a couple of times in the early morning heard a train co.e rolling... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Mike S, Thank you so much for your great comments! We are very happy to hear that you found our hotel convenient to your needs. We are also happy to hear that our staff as well as our amenities made your stay with us. We will be passing your wonderful comments to our breakfast staff, as well as the... More 

Melissa, Texas
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 13, 2015

We travel around the country frequently and this was one of the nicest HIE we have ever stayed in. Generally the rooms are always nice and the breakfast is just typical. The breakfast here was fresh, hot, and had just about anything you would want. Everyone was friendly, hotel was very clean and new. We had the suite which is... More 

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear retireandtravel_10, Thank you for your wonderful comments. We are very happy to hear that you enjoyed your stay with us. I must admit that our breakfast is wonderful, my favorite item is of course the pancakes. We are also very happy to hear that our staff was able to assist you with your needs. Please know, we will be... More 

San Diego, California
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed March 9, 2015

On a recent trip from Texas to California, I stayed exclusively at Holiday Inn Express locations because they are predictable in their high level of cleanliness, attention to guest needs, friendliness and the best free breakfast in the business. The Holiday Inn Express in Las Cruces is another example of how well this franchise is managed.

Was this review helpful? Yes
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review

Dear Cstmartin, Thank you very much for your wonderful feedback! We are very proud to hear that our staff was able to assist you with your every need while staying with us. We are also happy to hear that you we able to enjoy your stay with us. We will be passing your wonderful comments to our staff to continue... More 

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