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Hilton Garden Inn Las Cruces

Certificate of Excellence
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2550 Don Roser Drive, Las Cruces, NM 88011
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Free Breakfast!
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Hilton Garden Inn Las Cruces
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Hilton Garden Inn Las Cruces
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407 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
  • All months
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Texas, United States
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Nice clean stay. Very professional friendly staff. Clean rooms. Overall was a good one-nighter. The young lady at the desk was very friendly and polite. She answered all the questions we had and even provided information to us that we didn't know. Overall great stay! Probably one of the best stays in a while!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review

Thank you so much for staying with us and posting this very thoughtful review. I so appreciate your kind words about our hotel and team. I agree they are wonderful and it is great to see them so positively recognized. I look forward to welcoming you back and thanking you in person We hope you are able to stay a... More 

Encino, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

It's right off the I-25 at University which is really, really convenient. The lobby and hall way decor is beautiful and relaxing. The rooms are a good size and the pool is really nice. At breakfast I was made to feel really welcome. The hotel staff I met were extremely helpful and very nice.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review

"Las Cruces Charmer" What a wonderful review for us and our readers! Thank you, and thank you for staying with us. We're delighted you enjoyed your time here and especially appreciated our décor, rooms, pool and staff. I am so proud of all of these attributes and what we have accomplished here. Thank you for highlighting them. We hope it... More 

Albuquerque, New Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Great accommodations and location to New Mexico State University. Nice gym facilities. Great breakfast buffet with cook to order options. Always friendly staff. Have stayed multiple times and always a great experience.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review

What a great review. Thank you. And thank you for staying with us, too. It sounds like you're an avid and regular traveler, so your high praise resonates wonderfully with us, and we hope all of our readers as well. You mentioned so many things of which we are proud of, but most of all, our service, location and breakfast.... More 

Conifer, Colorado
Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a stop over on our way to Albuquerque. What a nice place! We arrived to a very friendly staff and nice accommodations. We were tired from driving and didn't feel like getting in the car again to go eat so we ordered room service. This was better than any fast food service. Our meal was brought to our... More 

Was this review helpful? Yes
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review

Thank you so much for choosing to stay with us on your way to Albuquerque and for writing this detailed and thoughtful review. Our staff, the service they deliver, and our attention to detail are hallmarks here. Thank you for acknowledging them so positively. I am happy to hear that you enjoyed your room service and in the timely and... More 

Evergreen, Colorado
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 1 week ago

Really friendly attentive staff. Nice lobby with many quaint amenities. (i.e. flavored iced water, coffee, tea, all at no charge) Very clean comfortable room. Bed was extremely comfortable. Had a great sleep here. I would highly recommend this hotel for a future stay as it was affordable and clean.

Was this review helpful? Yes
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review

Thank you for staying with us and posting this thoughtful review. We're delighted you enjoyed your stay here and rate our hotel highly. You offered us lots of compliments and really hit on most of our attributes which we gratefully acknowledge and appreciate.We're very proud of our facilities and even more so of our staff and the service they deliver.... More 

Dallas, Texas
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On our drive to California, we took a break and booked a room at the Hilton Garden Inn Las Cruces. We were completely impressed with the staff and accomodations. It was just what we needed! The hotel was beautiful, and the service was phenomenal. Our suite had 2 bathrooms and 2 rooms, a very large seating area, and a good... More 

Was this review helpful? Yes
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review

We appreciate that you decided to take a break in Las Cruces and chose to stay with us. We are glad that you were impressed with both the team and the accommodations. A satisfying rest stop is a wonderful compliment. Thank you for recognizing the beauty of the hotel, the comfort of the suite and the service provided by our... More 

Tucson, Arizona
Level Contributor
66 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First of all: THANK YOU for still having smoking rooms!!!!!! Everything about this preperty was wonderful; we will definitely be back! The staff goes way out of their way to be helpful. The pool area is lovely; great fitness room and business center.

Was this review helpful? Yes
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review

Thank you for your recent business and your positive comments. We are glad that you were comfortable staying with us. "Everything is wonderful" is a terrific recommendation and we are honored that you will return. We appreciate that you recognized our team for their helpfulness. We agree and feel fortunate to have a beautiful pool, fitness room and business center... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Great place, great location, great staf, clean, pool area was great. Only negative was the internet service, luckily I had a myfi so I was able to get the work I needed to get done. Rating of 9.8, rounds to an (10) excellent.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review

Thank for you this wonderful review and for the 5 stars! . We're delighted you enjoyed your stay here, and especially appreciated our service, pool, cleanliness and location. We are so proud of our hotel development and the people who brought it to life. And we work ever so hard to delight our guests and earn their accolades and repeat... More 

Scottsdale, Arizona
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a room with 2 queen beds. These beds have an unusual feature for making different settings for firmness. I think there is some sort of air cushion inside the mattress. On my side of the bed the setting was for almost maximum firmness. It was quite firm, but had a reasonable layer of dense foam at the top,... More 

Was this review helpful? Yes 1
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review

We appreciate you choosing to stay with us recently. We are also grateful for your detailed review. Your comments will certainly help us provide a better experience for our guests. With regards to our beds, we do have adjustable beds which typically allow guests to customize the firmness of the mattress. It is apparent that yours was not adjusted to... More 

Fort Worth
1 review
3 of 5 stars Reviewed 2 weeks ago

Stayed two nights and room was never cleaned for the 2nd night. I was not charge but that is not the point. Want to come in from a long day and find my room clean. Bar staff was not helpful. Spend all their time visiting with other staff members. Left the property to have dinner.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review

Thank you for your helpful comments regarding your recent stay. Despite your frustration, please know that we appreciate you choosing to stay with us. We share your disappointment that you returned the second night and and found the room not refreshed. This service concern has been addressed with our housekeeping team and has improved our experience. We have also met... More 

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