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Comfort Suites Hobbs

#11 of 22 Hotels in Hobbs
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2708 W. Scenic Drive, Hobbs, NM 88240
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Comfort Suites Hobbs
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35 Reviews from our TripAdvisor Community

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Traveler rating
    16
    7
    5
    5
    2
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15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Plains, Texas, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a not so great experience at this hotel in early June, we decided to give it another shot. It is under new management and I was shocked at how much better the customer service was. The new general manager took the time to greet all guests in the lobby and had even cooked dinner for everyone. I wish I... More 

Was this review helpful? Yes 1
Julie H, General Manager at Comfort Suites Hobbs, responded to this review

Hi Michelle! Thank you for the fantastic review of our hotel. How wonderful that you decided to give us a second chance and that we exceeded your expectations this time around! It's great knowing that staff was very friendly this time. We are working very hard to improve guest relations and our staff will be encouraged to know that a... More 

San Tan Valley, Arizona
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

They have a new GM, Julie, I told her that the "other" hotels have fresh baked cookies when you check in and she said that she is working on that! I received a call an hour later with her telling me that she had just went to Starbucks and had fresh warm cookies for me! Had a great stay, was... More 

Was this review helpful? Yes 3
Julie H, General Manager at Comfort Suites Hobbs, responded to this review

Hi John! Thank you for your fantastic review of our hotel! I am so pleased to know that you enjoyed your stay. What a pleasure it was talking with you while you were here and we very much look forward to your next visit. ps...the cookies ARE making a return! See you again soon! Warmly, Julie M. Hunt-Bagby General Manager... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 17, 2015

This place is depressing as all get out. Choice it because it was a cheaper offer....huge mistake, going back to the Marriott properties in town. Top 5 reasons NOT to stay: -totally unhelpful front desk person (basic questions, general air of a disinterested teenager working a Friday night shift that she hates. -no trash can in the restroom -fitness room... More 

Was this review helpful? Yes
Paaru, General Manager at Comfort Suites Hobbs, responded to this review

Dear Guest, I regret that you had such an unpleasant stay at our hotel. I would like to go over some of the above points and address how we can improve future stays: *The fitness center at Comfort Suites is a modern facility with commercial grade fitness equipment. It meets and exceeds brand standard requirements from Choice hotels. We offer... More 

Toledo, Ohio
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 9, 2015

The Positives... The room was nice with a great kitchen area. The beds were comfortable. The room with the pool table was nice. The guy in the morning went above and beyond, as well as the Hispanic female with bleached hair. Wish I could remember the names. The grill area was great too. The girl with the bleached hair helped... More 

Was this review helpful? Yes 2
Julie H, General Manager at Comfort Suites Hobbs, responded to this review

Thank you so much for your honest review of our property. I am so very sorry that we failed to meet your expectations on this trip to our hotel. Since this review was written, Comfort Suites has undergone new management. We are working with staff to help create the best guest experience ever! I would love another chance to make... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed February 10, 2015 via mobile

Nice new building. A bit pricey but clean and quiet. No USA Today but that's OK. Another motel is being built in front of Comfort Suites so may not be seen easily... Would stay again. Did not eat breakfast so can't comment. Fresh fruit was good.

Was this review helpful? Yes
Paaru, General Manager at Comfort Suites Hobbs, responded to this review

Thank you for your kind feedback. We really appreciate your comments, and are glad that you had an overall great stay at the Comfort Suites. However, we do apologize for not having USA Today. Unfortunately, USA Today is not able to provide a timely daily delivery to the Hobbs market so we are not able to offer that news paper.... More 

Dexter, New Mexico
Level Contributor
129 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed January 25, 2015

Rooms are okay, but way overpriced. I got a suite so I would have more room. They put a couch with a pull out bed in the room and call it a suite for more money. You would have to stack the other furniture in the hall to use the couch. The room is nice as it is, but again,... More 

Was this review helpful? Yes 1
Paaru, General Manager at Comfort Suites Hobbs, responded to this review

Thank you for taking time to give us feedback. At the Comfort Suites, the rooms are “ALL Suites”. Our rooms are larger than rooms compared with other local hotels. Also we are priced comparatively to standard non-suite rooms at other hotels in same 1 mile radius of Comfort Suites. Some stats on our Suite rooms to compare: Our Standard Suites... More 

Houston
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed January 22, 2015

I live in hotels about 70% of the year. This place is a bit of a bad memory for me. It has a lot of potential, but too much went wrong. I reserved and guaranteed 2 kitchen suites for a week in January. On arrival at 2:30 pm we were told the rooms were not clean yet, but they would... More 

Was this review helpful? Yes 5
Paaru, General Manager at Comfort Suites Hobbs, responded to this review

Thank you for your feedback. We apologize that you had such a hard time at our facility. I hope I can shed some light on some of your experience and that if you stay again, which we hope you will, things will be to your expectations. · At the time of your stay with us, we only had 8 kitchenette... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 22, 2014

Great hotel room even with two missing lightbulbs. Typical free breakfast was okay. Pretty good fitness center with one treadmill and one elliptical along with other equipment we didn't use. The treadmill kept stopping while running but worked fine if just walking. There was no water or cups in the fitness center but a water fountain was in the nearby... More 

Was this review helpful? Yes
Paaru, General Manager at Comfort Suites Hobbs, responded to this review

Thank you for your comments. We appreciate the feedback. We apologize for the burned out bulbs. They must have gone out when the lights were turned on. Each of our rented room is inspected by our head housekeeper on a daily basis. We have looked into our fitness center and issues with the treadmill. The fitness center has been thoroughly... More 

Peralta, New Mexico
Level Contributor
102 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed December 17, 2014

They are building a tall new hotel right in front of this and CS is hidden behind the construction. The sign on the highway helps a lot and once you figure out the right driveway to use, you are there. When construction is complete getting there will be much easier. Quiet since it sits back from the highway and the... More 

Was this review helpful? Yes
Paaru, General Manager at Comfort Suites Hobbs, responded to this review

Thank you for taking the time to give us feedback. We always appreciate kind words and constructive criticism. We also appreciate your patience with the ongoing construction. We are almost finished with the construction. We apologize for the stains in the carpet. We do get our carpets professional cleaned every year, and intermittently at need throughout the year by our... More 

Pensacola, Florida
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed September 6, 2014

The staff was very nice and super helpful. The hotel was very clean. Our room was great. Comfy beds. Lots of room for our family of five. The pool was great for the kids.The breakfast was nice. I really enjoyed this hotel and I will stay here again. We were going to Carlsbad caravans and all the hotels were just... More 

Was this review helpful? Yes 1
Paaru, General Manager at Comfort Suites Hobbs, responded to this review

Thank you for the feedback regarding your stay. We are glad you enjoyed your stay at our hotel. Our goal is to make each guest experience as best as possible. We are glad we were able to meet that goal on your stay. We hope to see you again soon. Thanks. More 

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