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Comfort Suites Hobbs

#10 of 23 Hotels in Hobbs
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2708 W. Scenic Drive, Hobbs, NM 88240
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1 room 1 guest
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Comfort Suites Hobbs
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38 Reviews from our TripAdvisor Community

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Traveler rating
    18
    7
    6
    5
    2
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7
8
3
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
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    (38)
  • Mar-May only
    (8)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (8)
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    (7)
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Hobbs, New Mexico
1 review
5 of 5 stars Reviewed 1 week ago

I have been staying in Comfort Suites and Mainstay Suites since May 2015 for business. It is like my second home and the staff is like my second family. Julie is the best General Manager I have come across and she is always available to talk to. Valarie that comes in from Artesia to help out is also outstanding. The... More 

Was this review helpful? Yes
Julie H, Manager at Comfort Suites Hobbs, responded to this review

Dear Mark, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you are enjoying your stay with us.... More 

Stone Mountain, Georgia, United States
1 review
5 of 5 stars Reviewed 1 week ago

A great stay and I am coming back here next time I am in town. The staff was friendly the breakfast was great and the room was cleaned. Nice paly to stay. This is for 3rd time coming to this hotel and I love it.

Was this review helpful? Yes
Julie H, Manager at Comfort Suites Hobbs, responded to this review

Dear Orrin H, I would like to thank you for taking the time to complete our online survey. I am delighted to hear that you had an enjoyable stay. I am pleased to hear the staff was friendly, breakfast was good,and your room was comfortable and enjoyable. We look forward to you returning to our hotel, and giving us the... More 

Roswell, New Mexico
Level Contributor
20 reviews
6 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed for business, they have some "extended stay" suites that contain a kitchenette with all items, plates, silverware, etc., received what I was told was their best rate; however, when I checked out from my extended stay the Manager said no points for that price, the breakfast was poor, staff unfriendly and generally didn't care if you were happy with... More 

Was this review helpful? Yes
Julie H, General Manager at Comfort Suites Hobbs, responded to this review

Thank you so much for your honest review of our hotel. I am so disappointed to learn that our staff was less than friendly during your stay. I am the new General Manager at this property and have been working very hard to install a new culture of excellence from my staff. I am very glad that you have brought... More 

Plains, Texas, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 20, 2015

After a not so great experience at this hotel in early June, we decided to give it another shot. It is under new management and I was shocked at how much better the customer service was. The new general manager took the time to greet all guests in the lobby and had even cooked dinner for everyone. I wish I... More 

Was this review helpful? Yes 1
Julie H, General Manager at Comfort Suites Hobbs, responded to this review

Hi Michelle! Thank you for the fantastic review of our hotel. How wonderful that you decided to give us a second chance and that we exceeded your expectations this time around! It's great knowing that staff was very friendly this time. We are working very hard to improve guest relations and our staff will be encouraged to know that a... More 

San Tan Valley, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 20, 2015

They have a new GM, Julie, I told her that the "other" hotels have fresh baked cookies when you check in and she said that she is working on that! I received a call an hour later with her telling me that she had just went to Starbucks and had fresh warm cookies for me! Had a great stay, was... More 

Was this review helpful? Yes 3
Julie H, General Manager at Comfort Suites Hobbs, responded to this review

Hi John! Thank you for your fantastic review of our hotel! I am so pleased to know that you enjoyed your stay. What a pleasure it was talking with you while you were here and we very much look forward to your next visit. ps...the cookies ARE making a return! See you again soon! Warmly, Julie M. Hunt-Bagby General Manager... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 17, 2015

This place is depressing as all get out. Choice it because it was a cheaper offer....huge mistake, going back to the Marriott properties in town. Top 5 reasons NOT to stay: -totally unhelpful front desk person (basic questions, general air of a disinterested teenager working a Friday night shift that she hates. -no trash can in the restroom -fitness room... More 

Was this review helpful? Yes
Paaru, General Manager at Comfort Suites Hobbs, responded to this review

Dear Guest, I regret that you had such an unpleasant stay at our hotel. I would like to go over some of the above points and address how we can improve future stays: *The fitness center at Comfort Suites is a modern facility with commercial grade fitness equipment. It meets and exceeds brand standard requirements from Choice hotels. We offer... More 

Toledo, Ohio
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 9, 2015

The Positives... The room was nice with a great kitchen area. The beds were comfortable. The room with the pool table was nice. The guy in the morning went above and beyond, as well as the Hispanic female with bleached hair. Wish I could remember the names. The grill area was great too. The girl with the bleached hair helped... More 

Was this review helpful? Yes 2
Julie H, General Manager at Comfort Suites Hobbs, responded to this review

Thank you so much for your honest review of our property. I am so very sorry that we failed to meet your expectations on this trip to our hotel. Since this review was written, Comfort Suites has undergone new management. We are working with staff to help create the best guest experience ever! I would love another chance to make... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed February 10, 2015 via mobile

Nice new building. A bit pricey but clean and quiet. No USA Today but that's OK. Another motel is being built in front of Comfort Suites so may not be seen easily... Would stay again. Did not eat breakfast so can't comment. Fresh fruit was good.

Was this review helpful? Yes
Paaru, General Manager at Comfort Suites Hobbs, responded to this review

Thank you for your kind feedback. We really appreciate your comments, and are glad that you had an overall great stay at the Comfort Suites. However, we do apologize for not having USA Today. Unfortunately, USA Today is not able to provide a timely daily delivery to the Hobbs market so we are not able to offer that news paper.... More 

Dexter, New Mexico
Level Contributor
129 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed January 25, 2015

Rooms are okay, but way overpriced. I got a suite so I would have more room. They put a couch with a pull out bed in the room and call it a suite for more money. You would have to stack the other furniture in the hall to use the couch. The room is nice as it is, but again,... More 

Was this review helpful? Yes 1
Paaru, General Manager at Comfort Suites Hobbs, responded to this review

Thank you for taking time to give us feedback. At the Comfort Suites, the rooms are “ALL Suites”. Our rooms are larger than rooms compared with other local hotels. Also we are priced comparatively to standard non-suite rooms at other hotels in same 1 mile radius of Comfort Suites. Some stats on our Suite rooms to compare: Our Standard Suites... More 

Houston
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed January 22, 2015

I live in hotels about 70% of the year. This place is a bit of a bad memory for me. It has a lot of potential, but too much went wrong. I reserved and guaranteed 2 kitchen suites for a week in January. On arrival at 2:30 pm we were told the rooms were not clean yet, but they would... More 

Was this review helpful? Yes 5
Paaru, General Manager at Comfort Suites Hobbs, responded to this review

Thank you for your feedback. We apologize that you had such a hard time at our facility. I hope I can shed some light on some of your experience and that if you stay again, which we hope you will, things will be to your expectations. · At the time of your stay with us, we only had 8 kitchenette... More 

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