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Quality Inn And Suites Gallup

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1500 West Maloney Avenue, Gallup, NM 87301
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Quality Inn And Suites Gallup
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Quality Inn And Suites Gallup
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144 Reviews from our TripAdvisor Community

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Traveler rating
    40
    27
    31
    19
    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (144)
  • Mar-May only
    (23)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (36)
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Rock Island, Illinois
Level Contributor
7 reviews
6 hotel reviews
1 of 5 stars Reviewed today NEW

Not so nice. Past time for a rehab... Breakfast was nothing but a plate of starch. The server didn't replenish hot eggs or bacon till told they were empty then 15 plus minutes to replenish. Same with coffee. One would think that a room full of guests one would keep cooking and filling the serving platters. The room. Plumbing in... More 

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Spring, Texas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I really have to wonder about this chain and the management of the hotels. I don’t even really know how to explain the level of disappointment my family and I experienced. - Beds were not “queen”-sized as told, and were quite uncomfortable … cheap. - Towels and washcloths were cheap and DIRTY (stained). - No elevator, which really stinks for... More 

Was this review helpful? Yes
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Mike Roper... More 

Travelers are raving about these Gallup hotels

Mountain Home, Arkansas
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

They are only half trying. Room has desk but no chair that could be use for it. Toothpick on floor by bed, Desk clerk in evening made pot of coffee specially for us & good amenities in room with desk chair exception. But, I paid $20 more for less than the same chain gave me the night before. (In a... More 

Was this review helpful? Yes
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Mike Roper... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

Luckily I had a coupon from the New Mexico tourist center!!! On sale it was worth it! Full price would have pissed me off! The room was clean and had extra towels which I loved! However one of the reasons we chose this hotel was the breakfast. Those eggs might have been powdered the sausage looked boiled and the coffee... More 

Was this review helpful? Yes
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Mike Roper... More 

New Smyrna Beach, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

We were riding our motorcycles across the country on Route 40 and my brother-in-law Ray was struck by lightning on June 11, 2015 at approximately 3:00 p.m. My two friends Ron and Mark and myself, Hiram, stayed at your hotel while awaiting the release of Ray from the hospital the following night. Your entire staff at the front desk, the... More 

Was this review helpful? Yes
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

Lisa, You all were in a very scary situation. I am very glad that we could help in whatever little ways we could. i very much hope Ray is doing okay! All of us at the hotel wish you all the very best!! Mike Roper General Manager Quality Inn & Suites 505-726-1000 More 

Mississauga
2 of 5 stars Reviewed 3 weeks ago

Very expensive for this level! Staff not need more training, rooms need upgrade and renovation. Cleanliness is below average, will not go there again. Rooms are not secured. Some guests were smoking in the hall way and talking in the middle of the night.

Review collected in partnership with this hotel

Was this review helpful? Yes
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at three Quality Inns on my last trip. This one was the most updated and had the nicest room. Located on the north side of Gallup, it was a nice quiet stay The hotel staff was very nice and helpful.

Was this review helpful? Yes
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More 

Moore, Oklahoma
1 review
1 of 5 stars Reviewed 4 weeks ago

My sister & her children had move due to broken AC & trash was under both of our beds. Some of staff were unfriendly & rarely smile. I ask for room service at later time & extra towels. There was no service at that time & didn't have access to towels.

Review collected in partnership with this hotel

Was this review helpful? Yes
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More 

Phoenix, Arizona
1 review
4 of 5 stars Reviewed 4 weeks ago

First time we stayed in a hotel in Gallup, was nice/beautiful...Only bad thing there was someone banging on our door around midnight. That was scary. People in the area should not do that and hotels need more security at night. But I would stay there again except request for a rm with a fridge this time.

Review collected in partnership with this hotel

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Maria Tapia More 

Phoenix, Arizona
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here recently, while returning home from a business/vacation. We did not have a reservation, as we were not sure how far we'd make it driving that day. As we checked in, we were given a room on the second floor,(no elevator) and the young woman that checked us in was rude to me. My husband,... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Maria Tapia More 

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