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Quality Inn And Suites Gallup

2.0 of 5 1500 West Maloney Avenue, Gallup, NM 87301
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Quality Inn And Suites Gallup
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Quality Inn And Suites Gallup
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124 reviews from our community

Traveler rating
    34
    24
    28
    17
    21
See reviews for
44
35
3
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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    (124)
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    (18)
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    (38)
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    (36)
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1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Great and convieniant location if your on a road trip. Decent breakfast and nice rooms.if I came through here again I would stay here. Decently priced and hood service. A lot better then some other motels I've stayed at.

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

That you for taking the time out and giving us a review. We strive on giving the greatest customer service we can and do our best to make you feel at home. We hope to see you again on your future trips. Maria Tapia Assistant GM Quality Inn & Suites 505-726-1000 More 

Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

Typical inexpensive hotel, not great facilities, reasonably clean room, but had some damage. Morning breakfast was low grade/quality food. They initially gave us room keys to a room that someone was already staying in, but then gave us another room.

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Albuquerque, New Mexico
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed in the quality inn in Gallup and the comfort inn and Gallup, which are both right next to each other, and I would recommend the comfort inn. This is because at the quality inn they screwed up my reservation, I was supposed to get a suite but instead got a regular room with a role out bed.... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that... More 

Cheyenne, Wyoming, United States
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel has a convenient location just off I-40 and US 491. We have stayed there before without any complaints. This trip we got room 258 -- near the front of the hotel. We had been driving for 11 hours, so both my wife & I wanted to take a shower and hit the sack. I turned on the hot... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Maria Tapia AGM Qualiy Inn & Suites 505-726-1000 More 

San Diego
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Easy to find location. Clean and comfortable rooms. Staff is helpful and informative. We needed a room change during check-in and the clerk delivered the new room keys to us. We did not have to go back to the front desk. That is service beyone what is found at some of the most expensive properties that I have ever stayed... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Huntsville, AL
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2014

Stopped in to get a room. First quote was too much...lady at desk then offered us "managers special" which was 30.00 less! We took the offer- we were then able to pick how many beds we wanted and ground or 2nd floor. I like being offered choices! Our room was renovated and everything worked great. Our only complaint seems to... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Alberta
Top Contributor
97 reviews 97 reviews
61 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed October 14, 2014

Maybe all lodging in Gallup is expensive. That's what the desk clerk told us when we attempted to check in using a RoomSaver Coupon (which we couldn't use as they'd already reached their quota apparently). Regardless, the clerk was friendly, the hotel had the options we wanted so we decided to stay (at $150/night for 2Q beds). In retrospect, we... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Asheville, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 11, 2014

We stayed here recently and had a very poor experience. The first room we were assigned had an unpleasant smell and a very loud vibrating sound. We did a little investigating and realized we were positioned directly above the vending machines in the lobby. We were given a 2nd room, but the 2nd room also had an unpleasant smell. At... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 13, 2014

A nice place to stay. They give you a 10% discount to Applebees next door. The room was good, and the free breakfast was well above average in terms of selection and quality. The staff was friendly and competent.

Was this review helpful? Yes 1
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

We are glad you enjoyed your stay with us. We strive our staff on customer service and to have every guest feel as if they were at home with a great breakfast. We hope to see your again on your next trip through Gallup NM. More 

San diego ca
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 1, 2014 via mobile

If you don't need the internet or anyone that will help besides saying "SORRY". No manager available for 3 nights not even on the phone. Asked who was acting as manager and they do not know was the answer. Very unprofessional this stay will affect me staying at any Choice Hotels ever again.

Was this review helpful? Yes 1
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

We apologize the not meeting your expectations on your recent visit at our hotel. We hope to see you again so we can make it a better experience. More 

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Additional Information about Quality Inn And Suites Gallup

Address: 1500 West Maloney Avenue, Gallup, NM 87301
Phone Number:
Location: United States > New Mexico > Gallup
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn And Suites Gallup 2*
Number of rooms: 71
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Also Known As:
Quality Inn And Suites Gallup Hotel Gallup
Quality Inn Gallup
Gallup Quality Inn
Quality Inn Hotel Gallup

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