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Quality Inn And Suites Gallup

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1500 West Maloney Avenue, Gallup, NM 87301
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Quality Inn And Suites Gallup
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154 Reviews from our TripAdvisor Community

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Phuket, Thailand
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

I was driving across the country and chose this motel because it is pet friendly--a reasonable surcharge for having a pet (dog) in my room with me. Good value for money. Comfortable. Nothing special however. Breakfast was decent--again nothing special, but acceptable.

Helpful?
Thank TWinThai
Nell T, AGM at Quality Inn And Suites Gallup, responded to this review

Dear TWinThai, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

Frisco, Texas
Level Contributor
68 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed January 1, 2016

Basically, it was an older property in poor repair. The entrances are outside, so no interior hallways except near the desk. In our case, the clock was broken, the bath tub dripped all night, the heating system was set at 62 degrees , but poured heat into the room (was 74 degrees in the room) and the hairdryer was pulled... More 

Helpful?
Thank DaveTexas70
Nell T, Assistant General Manager at Quality Inn And Suites Gallup, responded to this review

Dear DaveTexas70, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations, I have shared your feedback with our maintenance and breakfast specialist to ensure we handle these types of situations differently in the future.... More 

Travelers are raving about these Gallup hotels

2 reviews
5 of 5 stars Reviewed December 14, 2015

Kind staff. Nice, clean rooms. Located walking distance between Cracker Barrel, Applebee's and a little mall. Easy freeway on and off. HBO with a nice HD tv. Great vending and breakfast area. Nicely decorated for Christmas.

Helpful?
Thank LTmomma
Nell T, Assistant General Manager at Quality Inn And Suites Gallup, responded to this review

Dear LTmomma, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 18, 2015 via mobile

Nice hotel, very clean and the staff is nice and helpful. The nearby Walmart is convenient. My only gripe is that you have to let the water run for a while before you get hot water. Also, an in room fridge would be nice too. All in all, a decent hotel.

Helpful?
Thank CHRIS A
Nell T, Assistant General Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to fill out the survey with regards to your recent stay at the Quality Inn and Suites, Gallup. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. If I can be... More 

Hemet, California
Level Contributor
3 reviews
1 of 5 stars Reviewed November 3, 2015

The breakfast lady never showed up Nov 1st I waited till after 6:15 AM no food,NO discount offered,I travel that road usually stay elsware, I will not stay there again ever. The desk clerk said she was supposed to be there at 5 AM & he had no heard from her. The train ran several times all night,very noisy.

Helpful?
Thank Chuck C
Nell T, Assistant General Manager at Quality Inn And Suites Gallup, responded to this review

Dear Chuck, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding breakfast setup and timing of having breakfast ready on your recent visit. I have shared your feedback with our breakfast specialist to... More 

Austin, Texas
1 review
3 of 5 stars Reviewed October 5, 2015

The room was awesome. Friendly staff. Very clean and fresh facilities. My onlyreason fro the Average review was their breakfast. Ugh!. Nothing bu eggs and dry breads 0 oh yeah an waffles (which I hate). The Orange Juice was watered down. The coffee (regular) was out. Biscuits were are hard as rocks. Bagels but no Cream Cheese (Who serves bagels... More 

Helpful?
Thank LSH0905
Nell T, Assistant General Manager at Quality Inn And Suites Gallup, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Las Vegas, NV
Level Contributor
90 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed September 10, 2015

We stopped here after driving about 650 miles. The rate was reasonable, and the room was clean and quiet. Good beds and good air conditioning. There was no refrigerator or microwave. Friendly front desk staff. Lots of restaurants nearby. We would definitely stay here again.

Helpful?
Thank TrailerPuller
Nell T, Assistant General Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to fill out the survey with regards to your recent stay at the Quality Inn and Suites, Gallup. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. If I can be... More 

Level Contributor
86 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed August 12, 2015 via mobile

This Quality Inn is very clean and our room had all the necessary items The hotel clerks are knowlegable and seem to love their job.On leaving in the morning the hotel clerk gave us a small gift bag that had green apples and a crunch bar to eat on the road. Those apples came in handy later on as we... More 

Helpful?
Thank Atmman
Mike R, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Mike Roper... More 

Los Angeles, California
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 4, 2015

I stayed here twice in one month. I drove from California to TX and then did the reverse trip with my dog. I looked at all the room choices in the area even some that did not allow pets wondering what was available. ALL the rooms in this area seem to be right around the same price of $124 at... More 

Helpful?
Thank itsdee
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Mike Roper... More 

Rock Island, Illinois
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 29, 2015

Not so nice. Past time for a rehab... Breakfast was nothing but a plate of starch. The server didn't replenish hot eggs or bacon till told they were empty then 15 plus minutes to replenish. Same with coffee. One would think that a room full of guests one would keep cooking and filling the serving platters. The room. Plumbing in... More 

Helpful?
Thank Jim K
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Mike Roper... More 

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