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Quality Inn And Suites Gallup

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1500 West Maloney Avenue, Gallup, NM 87301
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Quality Inn And Suites Gallup
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Quality Inn And Suites Gallup
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133 Reviews from our TripAdvisor Community

Traveler rating
    37
    26
    28
    17
    25
See reviews for
47
38
3
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (133)
  • Mar-May only
    (23)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (36)
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Dryden
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 11, 2015

Room was clean and comfortable. Beds were comfortable and we had a restful sleep. Breakfast was very good. Staff friendly and courteous. Very easy to get to off of Interstate 40 with lots of great eateries and shopping nearby.

Was this review helpful? Yes
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More 

1 review
5 of 5 stars Reviewed March 28, 2015

This is a great hotel! The breakfast was even better! I would recommend this hotel to anyone! Price was just right. The rooms were very clean as well. Biscuits and gravy was on the menu. They also offered bacon and sausage!

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to give us your feed back on your recent stay with us. We are glad to hear you enjoyed your time here, we hope to see you again in the future. More 

Madison, ME
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 22, 2015

Room was clean and spacious. Staff was friendly and helpful. Everyone was busy making the place look better. The only hotel I have ever left with a goody bag !!! I truly would rate this as a 10 + and my husband and I have traveled all over The US and abroad !!!

Was this review helpful? Yes
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad to hear you thoroughly enjoyed your stay! Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.... More 

Los Angeles
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 16, 2015

I booked this hotel via Expedia. We paid $107 (incl tax) for a room. The rooms are adequate but not in great shape (i.e., no microwaves or fridges, tub was gringy, towels were gray around the edges, tile on the bathroom floor was loose). But the kicker was that at checkout, the clerk handed me a receipt. It was for... More 

Was this review helpful? Yes
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these Gallup hotels

Kansas City, Missouri
2 reviews
1 of 5 stars Reviewed March 12, 2015

Our room was dirtier than is acceptable, the staff did their job, but barely, and given the very specific sounds that were coming from the room next to ours, this hotel apparently lets out rooms by the hour. I had such a bad experience, I may never stay at another Quality Inn anywhere. There are so many other choices of... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Ottawa, Canada
Top Contributor
175 reviews 175 reviews
27 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed February 6, 2015

We arrived late afternoon, front desk staff were very friendly. We asked if we could see the room, no problem. We liked what we saw and spent the night here. We had a large room with a King size bed. The room was clean and comfortable. The only issue was the internet connection that kept cutting out (on both our... More 

Was this review helpful? Yes 1
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time and giving us feed back on our services we provided. We do our best to accommodate our guests. We hope to see you again in the future. More 

Mesa, Arizona
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 5, 2015

We were shocked by the experience at this hotel. We went to get into bed and found long hair, wiped it off thinking it was the cleaners. As we pulled back the sheets to get in, there were stains,dried blood,long black hairs and the head print of someone before us. We called down and asked for a supervisor to take... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Walled Lake, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 2, 2015

My brother is traveling from Michigan to California for the army, already on the road for 16+ hours he was starting to wear down. After looking around on the ineternet for him and finding out alot of the hotels in Flagstaff were already booked up I found Gallup, NM on the nap. I started calling around and found this place... More 

Was this review helpful? Yes
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

We at the Quality Inn Gallup are very pleased you had a wonderful stay! It is always our goal to exceed guest expectations and we hope to see you again in the future!! More 

Cannon Falls, Minnesota, United States
1 review
1 of 5 stars Reviewed December 29, 2014

Refrigerator didn't work; heat didn't work properly; bedspread smelled like someone had thrown up on it; was given a veteran's discount; room was dirty; chair was ripped; room conditions very poor shape! Stayed in the Comfort Inn and Suites in Oklahoma City the previous night for $25 less and was very nice and clean. It was much nicer. This room... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

1 review
4 of 5 stars Reviewed December 21, 2014

Great and convieniant location if your on a road trip. Decent breakfast and nice rooms.if I came through here again I would stay here. Decently priced and hood service. A lot better then some other motels I've stayed at.

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

That you for taking the time out and giving us a review. We strive on giving the greatest customer service we can and do our best to make you feel at home. We hope to see you again on your future trips. Maria Tapia Assistant GM Quality Inn & Suites 505-726-1000 More 

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