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Quality Inn And Suites Gallup

2.0 of 5 1500 West Maloney Avenue, Gallup, NM 87301
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Quality Inn And Suites Gallup
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Quality Inn And Suites Gallup
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128 reviews from our community

Traveler rating
    35
    25
    28
    17
    23
See reviews for
45
37
3
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ottawa, Canada
Top Contributor
129 reviews 129 reviews
24 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived late afternoon, front desk staff were very friendly. We asked if we could see the room, no problem. We liked what we saw and spent the night here. We had a large room with a King size bed. The room was clean and comfortable. The only issue was the internet connection that kept cutting out (on both our... More 

Was this review helpful? Yes 1
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time and giving us feed back on our services we provided. We do our best to accommodate our guests. We hope to see you again in the future. More 

Mesa, Arizona
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed January 5, 2015

We were shocked by the experience at this hotel. We went to get into bed and found long hair, wiped it off thinking it was the cleaners. As we pulled back the sheets to get in, there were stains,dried blood,long black hairs and the head print of someone before us. We called down and asked for a supervisor to take... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Walled Lake, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 2, 2015

My brother is traveling from Michigan to California for the army, already on the road for 16+ hours he was starting to wear down. After looking around on the ineternet for him and finding out alot of the hotels in Flagstaff were already booked up I found Gallup, NM on the nap. I started calling around and found this place... More 

Was this review helpful? Yes
Mike R, General Manager at Quality Inn And Suites Gallup, responded to this review

We at the Quality Inn Gallup are very pleased you had a wonderful stay! It is always our goal to exceed guest expectations and we hope to see you again in the future!! More 

Cannon Falls, Minnesota, United States
1 review
1 of 5 stars Reviewed December 29, 2014

Refrigerator didn't work; heat didn't work properly; bedspread smelled like someone had thrown up on it; was given a veteran's discount; room was dirty; chair was ripped; room conditions very poor shape! Stayed in the Comfort Inn and Suites in Oklahoma City the previous night for $25 less and was very nice and clean. It was much nicer. This room... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

1 review
4 of 5 stars Reviewed December 21, 2014

Great and convieniant location if your on a road trip. Decent breakfast and nice rooms.if I came through here again I would stay here. Decently priced and hood service. A lot better then some other motels I've stayed at.

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

That you for taking the time out and giving us a review. We strive on giving the greatest customer service we can and do our best to make you feel at home. We hope to see you again on your future trips. Maria Tapia Assistant GM Quality Inn & Suites 505-726-1000 More 

Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed December 19, 2014 via mobile

Typical inexpensive hotel, not great facilities, reasonably clean room, but had some damage. Morning breakfast was low grade/quality food. They initially gave us room keys to a room that someone was already staying in, but then gave us another room.

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Albuquerque, New Mexico
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 6, 2014 via mobile

I have stayed in the quality inn in Gallup and the comfort inn and Gallup, which are both right next to each other, and I would recommend the comfort inn. This is because at the quality inn they screwed up my reservation, I was supposed to get a suite but instead got a regular room with a role out bed.... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that... More 

Cheyenne, Wyoming, United States
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 24, 2014

This hotel has a convenient location just off I-40 and US 491. We have stayed there before without any complaints. This trip we got room 258 -- near the front of the hotel. We had been driving for 11 hours, so both my wife & I wanted to take a shower and hit the sack. I turned on the hot... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Maria Tapia AGM Qualiy Inn & Suites 505-726-1000 More 

San Diego
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed November 21, 2014

Easy to find location. Clean and comfortable rooms. Staff is helpful and informative. We needed a room change during check-in and the clerk delivered the new room keys to us. We did not have to go back to the front desk. That is service beyone what is found at some of the most expensive properties that I have ever stayed... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Huntsville, AL
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2014

Stopped in to get a room. First quote was too much...lady at desk then offered us "managers special" which was 30.00 less! We took the offer- we were then able to pick how many beds we wanted and ground or 2nd floor. I like being offered choices! Our room was renovated and everything worked great. Our only complaint seems to... More 

Was this review helpful? Yes
Maria T, Manager at Quality Inn And Suites Gallup, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

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Additional Information about Quality Inn And Suites Gallup

Address: 1500 West Maloney Avenue, Gallup, NM 87301
Phone Number:
Location: United States > New Mexico > Gallup
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn And Suites Gallup 2*
Number of rooms: 71
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Also Known As:
Quality Inn And Suites Gallup Hotel Gallup
Quality Inn Gallup
Gallup Quality Inn
Quality Inn Hotel Gallup

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