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Red Roof Inn Gallup

2.0 of 5
3304 West Highway 66, I-40 at US 66, Exit #16, Gallup, NM 87301
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Red Roof Inn Gallup
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Red Roof Inn Gallup
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265 reviews from our community

Traveler rating
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    66
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    18
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rochester, Minnesota
Top Contributor
53 reviews 53 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

For a hotel that had recently been renovated, this place has not been properly maintained and is in poor shape. We were told that we could not receive our promised AAA discount because the hotel's computer system was not working properly. We found that the faucet in our bathroom was not attached to the sink, our room needed several other... More 

Was this review helpful? Yes
Patricia530, Manager at Red Roof Inn Gallup, responded to this review

Thank you for your feedback! I am so sorry to hear about your recent experience; this doesn't sound like our property at all since all of our heating/cooling units are modern and don't have any switches other than the touch panel that is on the upper side of the unit. Also, we always have breakfast on hand, and have not... More 

La Junta, Colorado
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms have recently been remodeled and are very nice and clean. The front desk staff was pleasant and helpful, sent us to a great little hole in the wall restaurant for dinner. The property is in need of much more work and upkeep but it looks as though the owners are working on it.

Was this review helpful? Yes
Patricia530, Manager at Red Roof Inn Gallup, responded to this review

I am so glad to hear that you enjoyed your recent stay with us! We are putting a lot of effort into the upkeep of this property and and glad that you noticed. I'm also glad that you enjoyed the restaurant we directed you to. Thank you so much for your positive feedback; we hope to see you again soon! More 

Phoenix, Arizona, USA
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

so clean, and well decorated room. refrig, microwave, large TV. Comfy, supportive bed with very clean sheets and 3 pillows. I stopped here because I was tired and the price was very reasonable...but would come back to this red roof again. No pet fee, free wifi...all in all a very pleasant stay.

Was this review helpful? Yes
Patricia530, Manager at Red Roof Inn Gallup, responded to this review

I am so pleased to hear that your recent stay with us was a very pleasant one! I am glad to hear that you found your room to be to your liking. Thank you for leaving us your positive feedback; we will work hard at maintaining our property in this same manner so that can you can be assured of... More 

Evergreen Park
2 reviews
1 of 5 stars Reviewed 2 weeks ago

book two rooms on line next two each other checked in booth rooms where not cleaned just a mess , had to walk back to the front desk because not enough help to bring the new keys to us both rooms where on separate sides of the hotel , then went to get ice and was told they where broke... More 

Was this review helpful? Yes
Patricia530, Manager at Red Roof Inn Gallup, responded to this review

Thank you for taking the time to leave us feedback on your recent stay here. I am very sorry to hear that your experience was not a positive one. I apologize for any inconvenience and frustration that was caused. We pride ourselves on our well kept and clean rooms, so I will look into your case to find the cause... More 

Colfax, Washington
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Pros: Ok rooms good breakfast.flat screen tv big bathrooms. Cons: Rude manager lady ( I am a.clc user and was flat out told that clc dose not pay them enough and was a low priority guest. Had to move rooms with no reason. Noise from the trains.

Was this review helpful? Yes
Patricia530, Owner at Red Roof Inn Gallup, responded to this review

I am so sorry to hear that the staff treated you unkindly and without the respect that you deserve! If you remember the name of the Manager that was on duty during your visit, please let me know. I would like to look into this manner further and make sure that there isn't a repeat of this treatment. I sincerely... More 

Fort Sumner, New Mexico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was very pleasantly surprised with the Red Roof Inn Gallup. Yes, I read many of the reviews which were negative, particularly regarding train noise. The good reviews, & the extremely fair prices charged here confirmed I had made a good choice when I arrived. I arrived in Gallup @ about 3PM, the Lobby was empty & I appreciated that... More 

Was this review helpful? Yes
Patricia530, Manager at Red Roof Inn Gallup, responded to this review

I can't thank you enough for such positive and thorough feedback! I really appreciate that you rate our property based on the type of motel we are as opposed to comparing it to hotels that cost double or triple the rate we offer. I am so pleased that you found the staff to be accommodating to your needs, that you... More 

Saint Joseph, Missouri
Top Contributor
102 reviews 102 reviews
99 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was decent. It has outside entry which is ok depending on preference but I prefer interior door entry. The price was good, breakfast is minimal but the staff was friendly. There is ample parking for tractor trailers, RV's or those towing. The bed was fine and the room was clean. I would stay here again if just needing... More 

Was this review helpful? Yes
Patricia530, Manager at Red Roof Inn Gallup, responded to this review

Thank you for your feedback! I am glad to hear that you found our property to be clean, our staff friendly and the parking lot big enough to accommodate everyone's needs. We will look forward to seeing you the next time you pass through Gallup. Have a safe trip! More 

Wichita, Kansas
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for one night & just wanted somewhere cheap to rest our heads. The Red Roof Inn was convenient to I-40 & had pretty good reviews, so went with it. And we were so glad we did! Both rooms seemed newly redone & were perfectly clean. All of the staff we encountered were very friendly & helpful, you... More 

Was this review helpful? Yes 2
Patricia530, Manager at Red Roof Inn Gallup, responded to this review

Thank you so much for your positive feedback! I am glad to hear that you found our property to be a good deal and that you found it comfortable as well. I love to hear feedback from all our guests, whether good or bad, but it's extra nice to hear complementary things so we're encouraged to keep working hard at... More 

Top Contributor
87 reviews 87 reviews
45 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed March 8, 2015

Great shower pressure, comfy beds. Fridge/ freezer microwave combo. Cold a/c. Lined truck parking in rear ( black topped ) no dirt lot. Pet friendly. No fee for one (1) dog. Truck driver friendly. Good quality room for a decent price! Would stay here again if in the area

Was this review helpful? Yes 1
Patricia530, Manager at Red Roof Inn Gallup, responded to this review

I'm so happy to hear that our property met with your approval! It's very satisfying to know that our efforts in enhancing the rooms for our guests are appreciated. Have safe travels and we will look forward to your next visit. More 

Monticello, Utah
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2015

I come to Gallup 4-5 times a year on business. It has always been stay at a $90 a night motel or a $39 dump. Well, after its renovation, Red Roof has raised the bar for all of us. Rooms have been completely done over. Nicely painted walls, new bedding, micro& fridge, TV and furniture & carpeting. On arrival, there... More 

Was this review helpful? Yes 3
Patricia530, Manager at Red Roof Inn Gallup, responded to this review

I'm so happy to hear that you had a good stay at our property and approved of the modifications we have made. I really appreciate you giving us your positive feedback and hope that we will be able to host you on all your future Gallup visits. Have a wonderful week and we will look forward to seeing you next... More 

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