Ratty carpet, unswept, old plumbing. If you want shampoo or any other toiletry you have to go to the front desk to ask. You get a snarly "What do you need?" if you ask for toiletries. They have internet, but it isn't high speed. BW is losing its cachet. more

Hotel deal was a good price. It was comfortable, clean and had a look of elegance. However, we were put in a room with a connecting door and the people next to us had a dog. The next morning, they apparently left the dog in the room while they went to have breakfast. This was around 7 AM and the... more

This hotel was a good value. Everything about the hotel was good - not spectacular, but not bad either. more

We stayed in this motel for 1 night. We purchased the room on Priceline and weren't really pleased with the reviews we read about it here, but you don't have a lot of choice when you purchase the way we usually do. We were VERY pleasantly surprised. It looked very nice from the outside, which made us feel much better... more

For the purposes of my travel the room was perfect. I stayed in a suite...which was newly renovated and spacious with a great work area. The staff was very friendly and attentive. The location of this hotel was west of downtown Gallup but easily accessible from the interstate. One bonus is this hotel has a sports bar and a steakhouse... more

Horrible service. The lady at the front desk at night (Her name is Lory, please avoid her) was extremely unfriendly, unhelpful and rude (and trust me, I'm not a very picky person, read my others reviews). No pillowcases, just 2 towel sets even though the reservation was for 4 people..summarizing: HORRIBLE! The ONLY thing that was ok was the breakfast.... more

On our way to Santa Fe from Flagstaff, we had decided to stay in Gallup overnight to visit family. Usually I book online beforehand but wasn't sure of date of stay, so decided to wing it. I'm usually a big fan of Best Western chain hotels. Ummm, not so much of this one. Should've stayed at the other BW down... more

I contacted the hotel, specifically asked for a smoking room for 3. I was traveleing with 2 elderly women who could not navigate stairs and also had difficulty walking, so needed a 1st floor room. I was assured that a first floor room was available with a King bed and sofa sleeper. When I arrived I confirmed that the room... more

I really unsure as how to rate this motel, Gallup is not a destination stop but a place to lay over between here and there. Most of the property's I saw in Gallup were tired and a few boarded up as well they should have been. This Best Western is of that ilk, I'm not sure how this unit still... more