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Holiday Inn Express & Suites Gallup East

#6 of 31 Hotels in Gallup
Certificate of Excellence
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3850 East Highway 66, Gallup, NM 87301
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1 room 1 adult
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Holiday Inn Express & Suites Gallup East
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211 Reviews from our TripAdvisor Community

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A TripAdvisor Member
1 of 5 stars Reviewed January 3, 2016 via mobile

I stay at many IGH properties, very disappointed here. It smells like sewage from the front desk all the way into the rooms! Yuck! If your an avid IGH guest like me and my hubby, don't count on the yummy cookies usually awaiting you 😰 Once in our room everything was very clean but don't count on your TV to... More 

Helpful?
Thank A TripAdvisor Member
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear Valued Guest, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with the hallway and the television. We’d like to obtain some additional detail regarding your experience but we are unable to send you a private message. Please... More 

Tempe, AZ
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 20, 2015

Booked online through IHG, no problems. Arrived late at night, checked in quickly and went right to sleep. Neighbors upstairs were noisy at 4:45 am, but they left shortly thereafter and we were able to sleep till our planned 7am wakeup. Reliable Holiday Inn Express breakfast. Not fancy, but plenty of variety, hot and cold foods. Took off easily after... More 

Helpful?
Thank gl0balmama
Thomas S, Front Office Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear gl0balmama Thank you for taking the time to write your review. We appreciate you comments and are pleased that you took the time to share them with us. When you come to Gallup to visit us again, we will try to put you up in a 4th floor room so you can sleep in with out interruption! Thanks again! More 

Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 7, 2015 via mobile

We are relocating from east to west coast. This trip has opened my eyes to differences in sites within the same company. I booked on Tripvisor a 'superior King nonsmoking' room and paid an up charge for the nicer room. Sorry to report that the upholstery on the chair was torn open, one lamp did not work and limited TV.... More 

Helpful?
Thank mitzibt
Thomas S, Front Office Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear mitzibt Please accept my apology for failing to meet your expectations during your recent stay. We appreciate your feed back and will work to remedy the situation. Should you choose to give us another chance, we would appreciate the opportunity to discuss this with you further. Thank you! More 

Vista, California
Level Contributor
96 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed November 16, 2015

We were in need of a place to stay for one night when traveling from Albuquerque to Farmington and decided to stay in Gallup. Saw a few hotels and then decided on this one - we were very glad we did. We needed a good night's rest and a clean room. We got that and so much more. Upon checkin,... More 

Helpful?
Thank jenLeCreate
Thomas S, Front Office Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear jenLeCreate Thank you so much for choosing to stay with us.We are very happy that you were able get a great night's sleep and enjoy our hot breakfast buffet! We look forward to seeing you again should you be in Gallup and need a place to rest! Thanks for the Review! More 

1 review
5 of 5 stars Reviewed November 1, 2015

The rooms were very nice. The staff was friendly and accommodating. The breakfast had a good variety and was fresh every time This is a great place to stay in Gallup. I would definitely stay here again.

Helpful?
Thank David J
Thomas S, Front Office Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear David J Thank you for your review. WE are happy that you shared your opinions and are very happy you chose to stay with us. We look forward to seeing you again! Thanks! More 

Los Angeles, California
Level Contributor
49 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed October 21, 2015

I may be eager to award a '5' because this hotel compared so well with the jam-packed hotel stayed in the night before. I think of myself as a 'peace, quiet and no surprises' hotel shopper. I don't usually care about the view, fancy hotel spas and so forth; I want to shower and log a good night's sleep for... More 

Helpful?
Thank Timothy_Adams
Thomas S, Front Office Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear Timothy_Adams Thank you for taking a moment to write your review. We are very pleased that you enjoyed your stay, and I apologize for Google Maps leading you astray. Please be know that we are aware of that problem and are working on getting it corrected. We look forward to seeing you again in the future! Thanks More 

Buffalo Center, Iowa
1 review
5 of 5 stars Reviewed October 20, 2015

Jerry at the front desk was very helpful, not only at check in (getting me a great room at a great rate) but also at giving me info on places to eat and directions on how to find them. I will definitely make this hotel my stop when my travels take me through Gallup. Great hotel, Great Staff. My husband... More 

Helpful?
Thank J L
Thomas S, Front Office Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear J L Thanks for taking the time to write your review! I have printed a copy of you review to share with the Front Desk staff, I'm sure they will be pleased to hear such great comments, especially Jerry. I look forward to seeing you sometime in the future! Thanks! More 

Santa Fe, New Mexico
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 19, 2015

I checked in late and left after breakfast. We just passed thru. Fairly new 10-9-15. Comfortable, clean and breakfast was great. HINT: when you and your group are finished with breakfast, this is not a hangout spot. That is what the lobby or other common areas is for. Tables are needed for those eating. Thank you for making room.

Helpful?
Thank rocknySC
Thomas S, Front Office Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear rocknySC Thanks for the great review! We are very happy you chose to stop. We look forward to seeing you again! Happy Travels More 

Level Contributor
3 reviews
5 of 5 stars Reviewed October 12, 2015

We were simply on our way from Albuquerque to Las Vegas and needed a room late in the night. We called ahead to make sure we had a room. When we got there we knew we made the right choice. The hotel was great. It was very nice and neat. The staff was exceptional and very accommodating. We want to... More 

Helpful?
Thank Aaron P
Thomas S, Front Office Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear Aaron P Thank you for such a nice review of our hotel! Your kind words about Valorie are especially meaningful, she is a real sweet heart! Please come visit us again, we would love to have you! Thank you! More 

Paris, United States
Level Contributor
21 reviews
4 hotel reviews
5 of 5 stars Reviewed October 9, 2015

This was our 5th or 6th stay. Although the hotel is a challenge to find the first time, it is worth the effort. The front desk staff is superb. They have always made us feel important and have never rushed us through the process. The rooms are always clean and very comfortable. And the staff at breakfast has always been... More 

Helpful?
Thank Larry S
Thomas S, Front Office Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear Larry S Thank you so much for your review! We are very pleased to have you as a repeat guest! Keep coming back and we will keep on providing you with the same great service and hot breakfast options! Thanks again! More 

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