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All 6 Espanola hotels

Santa Claran Hotel Casino

464 North Riverside Drive, connected to Santa Claran Casino, Espanola, NM 87532
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Santa Claran Hotel Casino
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Ranked #1 of 6 Hotels in Espanola
Certificate of Excellence 2014
A recent review
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101 reviews from our community

Traveler rating
    57
    25
    11
    4
    4
See reviews for
22
39
2
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

I stayed this past weekend; I was working with the Santa Clara Pueblo, FD clerk (Josette) gave through directions to the tribal offices. I ate in the Café for breakfast, both day - food was excellent, great service and helpful staff. I am from another pueblo I appreciated all staff (slot hosts, security, bartenders and beverage servers) on the gaming... More

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1 review
5 of 5 stars Reviewed 1 week ago

This is a great place. Parking could be better but if you are a casino fan it is attached. Friendliness and service is excellent at the hotel and the casino .Rooms are clean and domestic staff is great. Cafe and bar with food both adjacent to hotel and casino are very good.

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toronto, Canada
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Description of room - clean and vacuumed, new carpet, comfortable king bed with good quality linen and pillows, good WiFi connection. Silent very effective heating. Fridge did its job well. Real glass (not plastic) drinking glasses provided. Furniture - good size table with two chairs and an arm chair, again new and clean. Bathroom - large and well lit with... More

Was this review helpful? Yes 2
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear Mioara C, Thank you for taking the time to write your review about Santa Claran and describing our wonderful hotel. I am glad you notice the effort in keeping everything looking and feeling like new. I am so happy to learn and read your review... I am also glad to learn that even thou smoking is allowed in our... More

Rio Rancho, New Mexico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have been staying at the Santa Claran for over a year now and still amazed with what a wonderful place it is. The only people I have told is family and friends and everyone I sent there to stay have thanked me for telling them of this outstanding hotel. I have held out on my tripadvisor review because I... More

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Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear TAW51, Thank you for your review of the Santa Claran hotel and for letting others know about our Hotel!!! I know Will, Jose and Josetta are very grateful you wrote this review (they showed me the review themselves). We can’t wait to have you back. Thank you again for taking the time! More

Los Lunas, New Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 15, 2014

There was a bit of a problem at first. I booked on orbitz and just wanted to confirm so I called the hotel and Patrick told me they were booked up!! I think Patrick heard the anxiety in my voice. He said he'd call me within a few minutes. Sure enough he called told me he'd honor the 85 orbitz... More

Was this review helpful? Yes 1
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear Itsjustmessandra, Thank you for visiting us again!!! I am so sorry you had to experience something like this and I am grateful you saw the effort and rate us with this outstanding review. We are working with Orbitz and other online partners to avoid this situation happens again. Patrick got promoted a few weeks back because of his outstanding... More

California
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 14, 2014

Spent three nights at the Santa Claran Hotel and was very pleased with what we found. The hotel was immaculate, the staff was personable and accommodating, and the room we had was modern, clean and spacious. If you're looking for a base from which to explore the numerous pueblos and sights surrounding region north of Santa Fe, definitely consider staying... More

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Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear Sandyegg, Thank you for your comments. Our hotel is a hidden gem in Espanola and it just getting discovered. We pride ourselves in our service and accommodations. I hope you had a wonderful time exploring the surrounding culture. Next time you visit make sure you visit our brand new indoor pool. More

Windsor, Ontario
Top Contributor
51 reviews 51 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 11, 2014

We booked this hotel on chance and it worked out well. They did require a $75 deposit in advance which seemed strange to me. The room was well furnished with good quality items. The bathroom was VERY nice but the lighting in the bathroom and the bedroom was really inadequate. I had a terrible time trying to trim my beard... More

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Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear Grandriver125, Thank you for your review. Our hotel requires the $75 deposit just to secure your reservation thru our web site (this is only done on-line because our system requires it). Next time you visit us call the Front Desk directly, 505-367-4500, to bypass the deposit. As far as the lighting goes we are testing new light bulbs that... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 7, 2014

Our family stayed here for just one night we took children into the restaurant. They salmon was really yummy. Service was slow but once you realize you're on NM time it's alright and everything was great. We have nothing bad to say. We might even stay 2 nights.

Was this review helpful? Yes
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear ZmommaDwife, Thank you for taking the time to review our service. I’m happy you enjoyed the salmon. I will let our Food & Beverage department know about your wait time, we are always looking to improve. I hope you did stay 2 nights. Don’t forget to visit our new pool next time you are in town. More

Albuquerque, New Mexico
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 30, 2014

Will the front Desk Manager went the extra mile to get us a room, when they were full due to a major golf tournament. We had booked through Orbitz, and they had failed to contact us about the Hotel being full. Hats of to "Will" for understanding our situation, and for making to happen! Five Star Customer Service, we plan... More

Was this review helpful? Yes
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear Demetrio146 I am so sorry for you loss but happy to learn that William and the staff when above and beyond for making whatever needed to happened to accommodate you. Next time please call us direct, we will ensure, as this time that you and your family are taking care of. I hope to see you again soon but... More

Memphis, Tennessee
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 17, 2014

We stayed in several motels and hotels over a three week vacation. This hotel is very nice for the price. This hotel would easily be over $125 in any other town and much more expensive in tourist towns. Room was very clean and modern. The staff was friendly and helpful. We would not hesitate to stay here again.

Was this review helpful? Yes 2
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear Turbo6bar Thank you for your comments and review. We strive for the best and I happy to learn we were able to perform accordingly. I am happy that you enjoyed our clean facilities and our staff provided a great experience while you were here! Come back soon! More

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Additional Information about Santa Claran Hotel Casino

Address: 464 North Riverside Drive, connected to Santa Claran Casino, Espanola, NM 87532
Phone Number:
Location: United States > New Mexico > Espanola
Price Range (Based on Average Rates): $
Number of rooms: 124
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