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All 5 Cloudcroft hotels

Cloudcroft Hotel

2.0 of 5 Hotel   |   306 Burro Ave, Cloudcroft, NM 88317
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Ranked #1 of 5 hotels in Cloudcroft
A recent review
5 of 5 stars reviewed 1 week ago
Lynn D Peoria, Illinois
  • Overview
  • Reviews (34)
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34 people have reviewed this hotel

Traveler rating
    16
    9
    5
    2
    2
See reviews for
9
18
3
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Peoria, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

Just opened - great new coffee/gelato shop in the hotel. The best is the Affogato al café, which is gelato with shot of expresso poured over it. Italian pistachio is heavenly! Flavors change regularly

Was this review helpful? Yes
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Awful bed. The refrigerator was so loud I had to unplug it. One ply toilet paper. Paid for a room downtown, got a room on a gravel road off to the side. Had to leave a day early and the manager blamed charging me on the computer. This is a horrible place to stay. There are so many cabins etc... More

Was this review helpful? Yes
Ruth L, General Manager at Cloudcroft Hotel, responded to this review

I truly love reviews such as yours. I want to thank you for taking the time to write it. However, I thought when we spoke you were excited to find we still had one ground floor room in our annex with a king size bed, grass for your canine right outside the front door, a full kitchen, lots of room... More

Albuquerque, New Mexico
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 28, 2014

My wife and I were on a short road trip for our anniversary. While driving we decided to go to Cloudcroft, since we had never been there before. My wife came across this place by checking hotels in the area on he phone. After seeing the pictures and reading a few reviews we figured "what the hell", we've stayed in... More

Was this review helpful? Yes 2
Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Thank you 505Noah, I am so happy we were a small part of your anniversary. We all wish you many more and hope you spend another one with us soon. Take care. More

Sierra Vista, Arizona
1 review
5 of 5 stars Reviewed July 22, 2014

We stayed at CloudCroft Hotel for 2 nights over the weekend. I really liked are room and claw foot bathtub. Everyone that worked there were so freiedly too! I will go back and stay, next time I want the room with the Balcony, it looked awesome!

Was this review helpful? Yes
Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Thank you KimD, Just let us know ahead of time when you will be returning and I will have the balcony room waiting on you. More

Shreveport
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 19, 2014

I never actually got to stay at this hotel and never will now ! I wish I could give a zero score!!! I booked a night at this hotel for our 12 th anniversary more than a month in advance through expedia. As usual, I called a week or so before to double check on our reservations. To my surprise...there... More

Was this review helpful? Yes 3
Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Dear Stefani, I can not apologize enough for your disappointment. Unfortunately, we can not control Expedia. After you and I talked, I called them to get your reservation number. I retrieved the credit card number you put on their site. Our computer will charge for your stay 48 hours before you arrive. If your card does not go through, it... More

Meridian, Mississippi, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014 via mobile

Beds were awesome and pillows were awesome! Staff was helpful and friendly! Crisp mountain air and the drive there was beautiful! Room was was spacious with antique furnishings. Was disappointed in size of bathroom and lack of water pressure and no air condition but had 3 ceiling fans and a large floor fan. Those kept room cool at night just... More

Was this review helpful? Yes 1
Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Thank you so much and we look forward to your return. More

1 review
5 of 5 stars Reviewed June 27, 2014

Totally cute and very pleasant. The hotel I stayed at before in Cloudcroft was nasty. The Cloudcroft hotel staff were awesome. The rooms were very clean with a/c a refrigerator fans ect. I will definitely stay here again.

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Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Thank you Vanessa. I am so glad you were pleased with your accommodations while staying with us. We look forward to seeing you again soon. More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 25, 2014

The hotel although cute, is overpriced for what it is. The rooms are of a decent size but not all rooms have air conditioning. The first room we were put in had no a/c and no working fan even though it had been requested at the time of reservation. The second room we were put in contained 2 room fans... More

Was this review helpful? Yes 1
Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Dear Erin, Thank you for your review. Whether good or bad it is always nice to know how we are doing through our guest's eyes. We at the Cloudcroft Hotel hope you will return to Cloudcroft again. Please checkout the other wonderful hotels and motels here on the mountain for prices. I am sure you will find we are very... More

Grove, Oklahoma
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

We were comfortable and felt we went back in time .Everyone was very friendly and we will stay again.The maid had to leave do to a family situation and trash had not been carried out of our room.The problem was taken care of quickly.

Was this review helpful? Yes
Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Dear Sharon, Thank you so much for your review and more so for your understanding of that difficult day. Our housekeeping was indeed working in your room when she received some unsettling and unfortunate news. The kindness and understanding you showed us was very admirable and we all thank you for it. Sincerely, Ruth More

Sanger, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2014

My wife and I stayed at the Cloudcroft Hotel for a week during the Memorial Day Holiday, it was great. We actually stayed at an annex that was around the corner for the first 4 nights that had just been updated and boy was it nice with all new bed and all of the fixtures. It was great that the... More

Was this review helpful? Yes 2
Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Thank you Scott M! I love hearing that we were able to make your experience with us fun and enjoyable. Hope to see you both again soon. Keep in mind those mountain trails are a'calling you. More

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Additional Information about Cloudcroft Hotel

Address: 306 Burro Ave, Cloudcroft, NM 88317
Phone Number:
Location: United States > New Mexico > Cloudcroft
Price Range (Based on Average Rates): $
Hotel Class:2 star — Cloudcroft Hotel 2*
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25 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Class
Official Description (provided by the hotel)
Cloudcroft Hotel is centrally located in the heart of Cloudcroft New Mexico. Park and never drive your car again until you are ready to leave. We are within walking distance of mountain hiking, picnicking, art shows, melodramas, fabulous restaurants, shopping and more. In spring, summer, and fall we have hotel bicycles for you to cruise the village and picnic baskets are available to all guest. We are the only hotel/motel in Cloudcroft with straight to your hotel door food delivery. Peak Fitness offers Cloudcroft Hotel guest day passes for $2.00. In-room couples massage is available. ... more   less 
Number of rooms
13

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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