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All 5 Cloudcroft hotels

Cloudcroft Hotel

306 Burro Ave, Cloudcroft, NM 88317
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79%
Ranked #1 of 5 hotels in Cloudcroft
A recent review
5 of 5 stars reviewed 2 days ago
Kim D Sierra Vista, Arizona
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  • Reviews (31)
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31 people have reviewed this hotel

Traveler rating
    14
    9
    5
    2
    1
See reviews for
8
17
2
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Sierra Vista, Arizona
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at CloudCroft Hotel for 2 nights over the weekend. I really liked are room and claw foot bathtub. Everyone that worked there were so freiedly too! I will go back and stay, next time I want the room with the Balcony, it looked awesome!

Was this review helpful? Yes
Shreveport
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 5 days ago NEW

I never actually got to stay at this hotel and never will now ! I wish I could give a zero score!!! I booked a night at this hotel for our 12 th anniversary more than a month in advance through expedia. As usual, I called a week or so before to double check on our reservations. To my surprise...there... More

Was this review helpful? Yes
Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Dear Stefani, I can not apologize enough for your disappointment. Unfortunately, we can not control Expedia. After you and I talked, I called them to get your reservation number. I retrieved the credit card number you put on their site. Our computer will charge for your stay 48 hours before you arrive. If your card does not go through, it... More

Meridian, Mississippi, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Beds were awesome and pillows were awesome! Staff was helpful and friendly! Crisp mountain air and the drive there was beautiful! Room was was spacious with antique furnishings. Was disappointed in size of bathroom and lack of water pressure and no air condition but had 3 ceiling fans and a large floor fan. Those kept room cool at night just... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 weeks ago

Totally cute and very pleasant. The hotel I stayed at before in Cloudcroft was nasty. The Cloudcroft hotel staff were awesome. The rooms were very clean with a/c a refrigerator fans ect. I will definitely stay here again.

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Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Thank you Vanessa. I am so glad you were pleased with your accommodations while staying with us. We look forward to seeing you again soon. More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel although cute, is overpriced for what it is. The rooms are of a decent size but not all rooms have air conditioning. The first room we were put in had no a/c and no working fan even though it had been requested at the time of reservation. The second room we were put in contained 2 room fans... More

Was this review helpful? Yes 1
Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Dear Erin, Thank you for your review. Whether good or bad it is always nice to know how we are doing through our guest's eyes. We at the Cloudcroft Hotel hope you will return to Cloudcroft again. Please checkout the other wonderful hotels and motels here on the mountain for prices. I am sure you will find we are very... More

Grove, Oklahoma
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were comfortable and felt we went back in time .Everyone was very friendly and we will stay again.The maid had to leave do to a family situation and trash had not been carried out of our room.The problem was taken care of quickly.

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Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Dear Sharon, Thank you so much for your review and more so for your understanding of that difficult day. Our housekeeping was indeed working in your room when she received some unsettling and unfortunate news. The kindness and understanding you showed us was very admirable and we all thank you for it. Sincerely, Ruth More

Sanger, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 14, 2014

My wife and I stayed at the Cloudcroft Hotel for a week during the Memorial Day Holiday, it was great. We actually stayed at an annex that was around the corner for the first 4 nights that had just been updated and boy was it nice with all new bed and all of the fixtures. It was great that the... More

Was this review helpful? Yes 1
El Paso, Texas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 8, 2014

Rooms are each quite unique, furnished with antiques and old style decorations. Quilts on comfy beds. Great location. Right on the Main Street in town, yet quiet. Great staff. Cloudcroft is unlike Ruidoso. It's quieter and better for hiking. Easygoing and friendly.

Was this review helpful? Yes
Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Hi Mark, we are so happy you enjoyed your stay with us. I feel the same as you do about our decor. It is an unique experience when you stay at the Cloudcroft Hotel. And we are now adding another room over at our annex which is located on the service road to the Osha Trail. Next time you come... More

Sanger, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 3, 2014

We had a great stay at the hotels annex over memorial weekend. The full kitchen and king size bed were nice surprises as so many hotel kitchens are cramped. The hotel was located within walking distance of some great hiking trails and a short ride brought us face to face with many of the areas wildlife.Most of the trails are... More

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Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Thank you Michelle for your kind review. Steve did not tell me you were hurt while hiking. You can't beat the deep soaking claw bathtubs to ease the day away. I am so happy it did the trick for you. It was a pleasure meeting you and we hope you return soon. More

El Paso
Top Contributor
70 reviews 70 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 4, 2014

We stayed at the Cloudcroft Hotel over their event called "Mardi Gras in the Clouds." The hotel is located in the prime location for viewing the parade that occurs at 2 p.m. on Saturday during the festival. The rooms are located on the second floor with no elevator. The stairs are steep and a little tricky to navigate while attempting... More

Was this review helpful? Yes 1
Ruth L, General Manager at Cloudcroft Hotel, responded to this review

Thank you for the review Tim. We are so happy you had a great time at the Cloudcroft Mardi Gras and your stay with us. We look forward to your return next year if not before. And I want to thank you for the "room tip". I am going to look into having carpet installed to help with the sound... More

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Additional Information about Cloudcroft Hotel

Address: 306 Burro Ave, Cloudcroft, NM 88317
Phone Number:
Location: United States > New Mexico > Cloudcroft
Price Range (Based on Average Rates): $
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25 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service
Official Description (provided by the hotel)
Cloudcroft Hotel is centrally located in the heart of Cloudcroft New Mexico. Park and never drive your car again until you are ready to leave. We are within walking distance of mountain hiking, picnicking, art shows, melodramas, fabulous restaurants, shopping and more. In spring, summer, and fall we have hotel bicycles for you to cruise the village and picnic baskets are available to all guest. We are the only hotel/motel in Cloudcroft with straight to your hotel door food delivery. Peak Fitness offers Cloudcroft Hotel guest day passes for 2.00. In-room couples massage is available. Coming Soon, iPads and gaming consoles will be available for room use. ... more   less 
Number of rooms
10

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