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Holiday Inn Express Bernalillo

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119 Bell Lane, Bernalillo, NM 87004
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Holiday Inn Express Bernalillo
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Holiday Inn Express Bernalillo
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124 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Western Mass
Level Contributor
108 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Saturday night check-in featured great customer service and a very welcoming staff. By Sunday morning, that had pretty much evaporated. Yes, the new remodeled rooms are impressive, the free breakfast is phenomenal, but the pool/hot tub/fitness room area were a huge disappointment. First, hot tub was definitely under chlorinated (the water was clear and not murky) and smell funny. Upon... More 

Was this review helpful? Yes
Josie A, Manager at Holiday Inn Express Bernalillo, responded to this review

Dear MrGelhs204, Thank you for sharing your experience and bringing your experience to our attention. I am so sorry for any inconveniences you or your family might have endured during your stay with us. I hope that you can give us another opportunity to turn your experience into an amazing one. Please feel free to contact me directly on your... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

I like staying at Holiday Inn. This was my first time staying at Express. I was very impressed with the free breakfast, but even more impressed with the fabulous service we were given. the hotel was under construction so some things were a little disappointing. but a few staff members, Lupa, Jessica, Lea and Modesta made our trip better than... More 

Was this review helpful? Yes
Josie A, Manager at Holiday Inn Express Bernalillo, responded to this review

Hello Debra B, Thank you very much for your wonderful feedback as well as your kind words and acknowledging our staff. We are delighted to read your stay was great and memorable! Thank you for taking advantage of all the amenities we offer and I am glad you enjoyed our complimentary hot breakfast buffet. A great way to start your... More 

5 of 5 stars Reviewed 4 weeks ago via mobile

We checked in around 9pm 6/28/15 and Jorie was at the front desk. He was VERY helpful, and extremely professional. Had an issue with towels not being in the pool area( in all fairness it was an hour before the pool closed so not a big deal) walked to the desk and Jorie knew what I was going to ask... More 

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Josie A, Manager at Holiday Inn Express Bernalillo, responded to this review

Dear JustinMackey, We appreciate you taking the time to leave the compliments to our newly renovated hotel we are delighted that you and your family enjoyed the additions/upgrades that we provided for our valued guests like you. Thank you for complementing Jorie will make sure that your comments will be shared to him and to all team member. Once again... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I was doing a job at the Starlight Casino and decided to stay and the Holiday Inn Express in Bernalillo. They were currently renovating the Hotel, but staff went out of their way to make the stay enjoyable. Excellent service especially from Kevin and Jorie. Great Job Guys!!! I will definitely be staying there in a couple of weeks when... More 

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Canyon Lake, Texas
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 15, 2015

New visit to this hotel. While the hotel is under construction, the rooms are still up to the HI standard. The front desk clerk was in a little hurry, wouldn't get me a AARP discount. Perhaps in a hurry to get on his cell phone outside the front entrance. The breakfast area was up to standard and the attendant was... More 

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Bullhead City, Arizona
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 13, 2015

Right from the check in with Trainee, Kevin, this stay was great. Kevin was so great!! Lots of great amenities even though they are remodeling. Beautiful, clean room. Comfy bed. All you could want--flat screen tv, mini frige, microwave. We didn't use the pool. Great bathroom with soft towels. Nice free breakfast. We were running late for breakfast-- no problem.... More 

Was this review helpful? Yes 1
Josie A, Manager at Holiday Inn Express Bernalillo, responded to this review

Dear BamaKathy1951, Thank you for your kind words. We truly enjoyed having you here at Holiday Inn Express Bernalillo and hope that you will visit us again in the near future. We are happy you found our newly renovated hotel lovely and enjoyed our great amenities, yes! all the things that you mentioned are great addition that we added for... More 

Warm Springs, Oregon
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 11, 2015

The front desk staff is very helpful, but seem to be absent from the desk area a lot. The building is going through a much needed remodel. Beds are very comfortable. Nicely redone bathrooms. Housekeeping is very prompt in making up the rooms.

Was this review helpful? Yes
Josie A, Manager at Holiday Inn Express Bernalillo, responded to this review

Dear Eh, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you found our rooms clean and nice and staff friendly and helpful. On the other hand, I apologize for the inconvenience caused that... More 

San Antonio, Texas
Level Contributor
3 reviews
4 of 5 stars Reviewed June 8, 2015

We spent the night here on our way home from Texas. The hotel,is in the process of upgrading and the lobby was a bit in upheaval. But our stay was most enjoyable nonetheless. New fixtures in the bathroom, new carpet. The people were very nice, especially the young man at the temporary front desk. The price was right, well worth... More 

Was this review helpful? Yes
Josie A, Manager at Holiday Inn Express Bernalillo, responded to this review

Dear Joan L, Thank you for taking the time to review your stay here at the Holiday Inn Express Bernalillo, We are very pleased to hear that your overall stay was worthy of a return visit. We are glad that you find our team members nice and friendly and enjoyed your stay even just for 1 night, we are also... More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 7, 2015 via mobile

This hotel was great! Construction zone going on but it was business as usual. We never experienced any problems and the staff was always helpful. I hope to return someday. No pictures to show but once everything is completed all will be great. Personal shout out: thanks to the young lady who heated my oatmeal every morning. She provided great... More 

Was this review helpful? Yes
Josie A, Manager at Holiday Inn Express Bernalillo, responded to this review

Dear Huberthwhite65, Thank you for providing feedback regarding your stay , We are thrilled to hear you “found our hotel great! and find our team members helpful”. We strive in providing our guests with a well-maintained property that's why we worked so hard during our renovation process, we thank our valued guest like you for understanding and are touched to... More 

Tucson, Arizona
1 review
4 of 5 stars Reviewed June 3, 2015

This motel is very clean, good breakfast, nice staff, good in room supplies, big screen TV gave us a great rate at front desk, unfortunately hot tub was cold, indoor pool was too cold, all else excellent

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