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Chen Sea Resort & Spa Phu Quoc

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Bai Xep, Ong Lang | Cua Duong, Phu Quoc Island, Phu Quoc Island, Vietnam (Formerly Chenla Resort & Spa)
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Free Buffet Breakfast
Best prices for: 1 room 1 guest
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Chen Sea Resort & Spa Phu Quoc
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Chen Sea Resort & Spa Phu Quoc
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665 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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Monmouth, United Kingdom
Top Contributor
185 reviews 185 reviews
49 hotel reviews
163 helpful votes 163 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Firstly, I began to wonder why everything is so perfect; then I met the manager and now I understand why. Secondly, "we" made a mistake which management quickly rectified; this places me ideally to recommend and advise on this wonderful resort. When our agent booked us into a wonderful Jacuzzi Room, I assumed this would be a beachfront villa. When... More 

Was this review helpful? Yes 2
Olivier P P, General Manager at Chen Sea Resort & Spa Phu Quoc, responded to this review

Dear Ian W, You are so nice…. I am touched as a Hotelier. If my wife reads this, it will strengthen her belief that retirement does not exist in Italian language for a good reason!!!! I am in deep “borscht”…. Ok you are a Top Contributor too so I hope your Review will help our future Guests but I am... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been coming to Vietnam for 20 yrs as a professional photographer. I always wanted to come to Phu Quoc and was worried that it was too late, it would be commercial. But luckily, I found Chen Sea. After spending time in Saigon and Hanoi it was wonderful to just relax at the beach. I was in a pool... More 

Was this review helpful? Yes 2
Olivier P P, General Manager at Chen Sea Resort & Spa Phu Quoc, responded to this review

Dear Ellen K, My answer is late as I was on vacations, smile. I knew about your pending Review as the Team upon receiving it was sending emails everywhere, including TripAdvisor, to try to understand how it was possible that you scored 5 dots on everything, but the Review at 4 dots, smile….. Now it is time to thank you... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here as a couple for 9 nights, it was a sunshine beach holiday that we wanted in a place that was wasn't too commercial. Chen Sea resort is very lovely to look at and the views out to sea from the rooms, restaurant or pool are serene. We stayed in a beach front room and it was very... More 

Was this review helpful? Yes
Olivier P P, General Manager at Chen Sea Resort & Spa Phu Quoc, responded to this review

Dear TRAM2014, Thank you so much for your wonderful Review of the Chen Sea and to share your experiencing on this Forum. Following your second paragraph, I wonder how one Guest could have posted that we should clean the Beach, smile…. Sometime it is a massive task, I call it a trash attack. In term of social responsibility I wish... More 

Zurich, Switzerland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Chen Sea is a lovely hotel in a super location; we had a pool villa which was great! Breakfast could not be faulted, in the evening we went into Duong Dong to eat which is a short taxi drive away and has lots of restaurants, we enjoyed the fish at the night market. What really is the true measurement of... More 

Was this review helpful? Yes 1
Olivier P P, General Manager at Chen Sea Resort & Spa Phu Quoc, responded to this review

Dear John B, I have so many reasons to thank you, and one of these reasons is that you opened an account on this Forum to post this very nice Review. Thank you as well to share your experiencing of the Chen Sea with all our Readers. I hate when one of my Guests has an accident, or is sick,... More 

Fontenay-sous-Bois, France
Contributor
17 reviews 17 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

lovely hotel in a great location (out of the busy duong dong but still at an manageable distance to go out, lovely beach...) great staff (even though not always the greatest level of English but we manage !) a lot of little attentions (i won't go into more details to keep the surprise) very good restaurant (even if a bit... More 

Was this review helpful? Yes 1
Olivier P P, General Manager at Chen Sea Resort & Spa Phu Quoc, responded to this review

Dear JuTHORPE, Reading your Review and your compliments is refreshing after answering to a Guest who hacked us to death, smile…. There is a spirit in TripAdvisor, with T&C, and some have no clue what I am talking about! Thank you so much, thank you for sharing in this Forum your experiencing of the Chen Sea. Some are very detailed... More 

Paris, France
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

indoor services are not good, water drain makes the shower unpleasant. Mosquitos that we have not had good sleep. Remote controls for aircons are not good that makes us uncomfortable to start on or adjust the temps. Housekeepers are not well trained. breakfast are terrible.no changes of the menus during 4 days stays. The foods are poor and especially the... More 

Was this review helpful? Yes 6
Olivier P P, General Manager at Chen Sea Resort & Spa Phu Quoc, responded to this review

Dear miitobie, Thank you so much for your Review of the Chen Sea. So you created an account on this Forum to hammer the Chen Sea and the General Manager, fair enough. Your Review is genuine and deserves to be posted. You came during the Monsoon 2014 and you appreciated the Resort so everybody wants to know why suddenly everything... More 

Shanghai, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Exceeded our expectations from the minute we arrived. We opted for the pool villa and we're not disappointed. Very clean and spacious. Staff was superlative and accommodated every request with grace. Also loved the little beach shack next door that is not part of the resort. Avoid the first place with the chained monkey and go straight to the second.... More 

Was this review helpful? Yes
Olivier P P, General Manager at Chen Sea Resort & Spa Phu Quoc, responded to this review

Dear Nick S, Thank you so much and hello Shangai… We never welcomed so many Guests from Shangai, smile…. It is nice that you share your experiencing of the Chen Sea on this Forum, we appreciate. It is also very pleasing to read nice comments about our Employees. We hope that we’ll have the pleasure to welcome you another time.... More 

Osaka, Japan
Contributor
14 reviews 14 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My wife and I were fortunate enough to spend 4 glorious nights at Chen Sea. We had arranged for a Beach Villa, however on arrival we were brought to a Jacuzzi room which made for an unexpected wonderful surprise - suffice to say we were indeed thrilled. This particular abode provided complete privacy and fabulous dark wood throughout. The orange... More 

Was this review helpful? Yes
Olivier P P, General Manager at Chen Sea Resort & Spa Phu Quoc, responded to this review

Dear Chrisjap, Thank you very much for your wonderful comments and your sharing of your experiencing of the Chen Sea. We appreciate so much and we still need massively this support. Indeed I am proud of this Team. Over the past three years they gained in self confidence, in kindness, and in care. They have the right attitude for what... More 

London, United Kingdom
Top Contributor
97 reviews 97 reviews
14 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed February 11, 2015

Magnificent accommodation which cannot be faulted. Perhaps only lacking a magnifying makeup/shaving mirror. Superb infinity swimming pool and exceptional staff attendance. A very quiet and peaceful location perfect for rest and to re-charge following a hectic tour of Vietnam. This resort in my opinion is unsuitable for children, there is nothing to occupy them except sand and sea!

Was this review helpful? Yes 1
Olivier P P, General Manager at Chen Sea Resort & Spa Phu Quoc, responded to this review

Dear WingedPegasus, Thank you for your very nice Review and we are glad that you enjoyed the Chen Sea. As a Top Contributor we do appreciate and respect your comments. Though it is difficult to understand your opinion about how suitable it is to bring children to the Chen Sea. Some Reviewers, with families, just said the opposite quite recently,... More 

Siem Reap Province, Cambodia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2015

We spent a pre-Christmas holiday as a family and extended family comprising 6 adults and 4 children from the age of 7 to 2.5. These were memorable holiday for each and every of us and we are already looking forward to going there again. The place is beautifully set up in a tranquil and lush area. The staff is attentive... More 

Was this review helpful? Yes 1
Olivier P P, General Manager at Chen Sea Resort & Spa Phu Quoc, responded to this review

Dear Krisna U, Yes indeed the whole family did seem to enjoy it so much. Thank you for your nice words and thank you for sharing your experiencing of the Chen Sea with the readers of this Forum. We shall be so glad to welcome you another time. You have the direct flight now, meaning as well that you do... More 

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