We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 7 Berastagi hotels

Grand Mutiara Hotel Berastagi

4.0 of 5 Hotel   |   Jalan Peceren No.168, Berastagi 22156, Indonesia
Hotel amenities
Grand Mutiara Hotel Berastagi
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Grand Mutiara Hotel Berastagi to your Saves list
Ranked #2 of 7 Hotels in Berastagi
A recent review
3 of 5 stars reviewed 3 weeks ago
dianabitx Kuala Lumpur, Malaysia
Write a Review

95 reviews from our community

Traveler rating
    7
    49
    30
    7
    2
See reviews for
24
36
Solo
0
4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (19)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (31)
  • Dec-Feb only
    (20)
All months
Brussels
Top Contributor
90 reviews 90 reviews
55 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The hotel has to be the best in town, however the whole is very dated. The restaurant is more a ballroom and has no atmosphere. The pool was green such was it neglected. The pool lights were swimming around in that green water. The housekeeping trows their dirty water over the balcony into the garden.

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed there for one night, the food was so-so, the toilet is poorly maintained (bath tub has stain marks). The view and the bed is what i enjoyed most. However, i went to the reception to request for a masseuse at 9pm. Not only was she more than half an hour late, used only baby oil (not aromatherapy oil), after... More 

Was this review helpful? Yes
Oshawa, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was there for only one night I did not complain. It was a good hotel to stay in at the end of a long trip in Indonesia. The staff were kind and friendly, the bed was comfortable and the food was fine. I took an afternoon trip to a small island beach which was everything a beach on Bali... More 

Was this review helpful? Yes
Indonesia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 20, 2015

I traveled last month from Lake Toba to Berastagi..From Parapat to reach this place is about 2 hours drive.Its a big hotel with beautiful garden that located on plateau..The facilities is very good. PS : The hotel security Mr Tarigan is very nice people who serve with heart

Was this review helpful? Yes
George Town, Malaysia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 18, 2015

The hotel is about 5 mins (by car) away from the central market and town. The room service n restaurant menu selection is somewhat limited, but the food that we ordered tasted great....The staff are very friendly and courteous. Be warned that there are NO lifts in the hotel....and if you're there on a weekday, you have the place virtually... More 

Was this review helpful? Yes
Pakistan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 1, 2015

We booked this hotel after reading reviews online and were expecting a good hotel based on the reviews, the website, the price (IDR900,000) and the fact that the hotel called itself 5*. We arrived and the hotel looked ok from the outside but once we got into the lobby we were greeted with incredibly loud music (out of tune) by... More 

Was this review helpful? Yes

Travelers are raving about these Berastagi hotels

San Francisco
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed December 23, 2014

Party of seven. Stayed two alternate nights. Three rooms each stay. Strength: - Friendly hotel staff at front desk and housekeeping. Prompt service. - Rooms are spacious, clean and tidy. - Beds are comfortable. Slept soundly. - Food served at dinner and breakfast are reasonably good. At breakfast, the Kaya and pineapple jam are excellent. - Picturesque view of Mt... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 23, 2014

The staffs were helpful, friendly and good-natured. The climate is cool with the background view of Gunung Sibayak, an active volcano. The hotel is full with colourful flowers that suitable in high altitude climate. In spite of that the place is only good for relaxing without much activity to do beside visit to berastagi hill park.

Was this review helpful? Yes
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 23, 2014

I stay here for four days and it was my second night to stay in this beautiful Indonesia. We actually stayed in a great deluxe room and it's great. The room keeping service is great. We do not bring international adapters and we asked through them, they make fast act. I don't like the floor of the toilet because it... More 

Was this review helpful? Yes
Iceland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 28, 2014

Generally a pleasant hotel to house your family... Room is very spacious and clean. Ask for Left wing facing the pool high floor for Volcano view. A big nice open space for kid to roam about... A pleasant and quiet environment Something to note though... No fan and No Air conditioning Opening of window is not advisable due to insects.... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Mutiara Hotel Berastagi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Mutiara Hotel Berastagi

Address: Jalan Peceren No.168, Berastagi 22156, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Berastagi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Mutiara Hotel Berastagi 4*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, EasyToBook, Hotels.com, Priceline, Travelocity, Agoda and Odigeo so you can book your Grand Mutiara Hotel Berastagi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

85 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (85)
Viewed
Room/suite (18)
Viewed
Hotel & grounds (16)
Viewed
View from room (4)
Viewed
Dining (6)
Viewed
Bathroom (5)
Viewed
Pool/beach area (4)
Viewed
Other (32)
Hotels you might also like...
Check In Check Out
Price Your Stay