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Grand Mutiara Hotel Berastagi

Jalan Peceren No.168, Berastagi 22156, Indonesia
Hotel amenities
Grand Mutiara Hotel Berastagi
Best prices for: 1 room 1 guest
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Ranked #2 of 7 Hotels in Berastagi
A recent review
4 of 5 stars reviewed 1 week ago
Kiron B
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99 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel lawns & gardens are superb ,one night stay was too short to enjoy the nature just near Mount Sinabung volcano !smoke from eruption could be seen. Very friendly staff ,we were served a dinner at request !the breakfast was superb. Rooms needs a facelift but with no resources coming thru this looks an almost impossibility ! rooms very spacious... More 

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Kuala Terengganu, Malaysia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

No Aircond and no fan provided in the room , Its quite hot in noon and evening , but its cooler on the nightime ! Old hotel with not really clean room. Dirty bath tub and not well furnished with wallpaper. Quite noisy at night with vehicles passed by because the rooms are facing to the main road. Their Garden... More 

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Kuala Terengganu, Malaysia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 8, 2015

This hotel is a very old hotel with no air condition and no fan in room . It might be the best hotel in that area . Room is lousy with dirty and torn wallpaper . Dirty bathtub , i dont ever dare to step inside . Room facing main road which is very noisy whole night with those speeding... More 

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Brussels
Top Contributor
90 reviews 90 reviews
55 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed February 13, 2015 via mobile

The hotel has to be the best in town, however the whole is very dated. The restaurant is more a ballroom and has no atmosphere. The pool was green such was it neglected. The pool lights were swimming around in that green water. The housekeeping trows their dirty water over the balcony into the garden.

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Travelers are raving about these Berastagi hotels

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 8, 2015

Stayed there for one night, the food was so-so, the toilet is poorly maintained (bath tub has stain marks). The view and the bed is what i enjoyed most. However, i went to the reception to request for a masseuse at 9pm. Not only was she more than half an hour late, used only baby oil (not aromatherapy oil), after... More 

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Oshawa, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 31, 2015

I was there for only one night I did not complain. It was a good hotel to stay in at the end of a long trip in Indonesia. The staff were kind and friendly, the bed was comfortable and the food was fine. I took an afternoon trip to a small island beach which was everything a beach on Bali... More 

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Indonesia
Contributor
11 reviews 11 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 20, 2015

I traveled last month from Lake Toba to Berastagi..From Parapat to reach this place is about 2 hours drive.Its a big hotel with beautiful garden that located on plateau..The facilities is very good. PS : The hotel security Mr Tarigan is very nice people who serve with heart

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George Town, Malaysia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 18, 2015

The hotel is about 5 mins (by car) away from the central market and town. The room service n restaurant menu selection is somewhat limited, but the food that we ordered tasted great....The staff are very friendly and courteous. Be warned that there are NO lifts in the hotel....and if you're there on a weekday, you have the place virtually... More 

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Pakistan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 1, 2015

We booked this hotel after reading reviews online and were expecting a good hotel based on the reviews, the website, the price (IDR900,000) and the fact that the hotel called itself 5*. We arrived and the hotel looked ok from the outside but once we got into the lobby we were greeted with incredibly loud music (out of tune) by... More 

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San Francisco
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 23, 2014

Party of seven. Stayed two alternate nights. Three rooms each stay. Strength: - Friendly hotel staff at front desk and housekeeping. Prompt service. - Rooms are spacious, clean and tidy. - Beds are comfortable. Slept soundly. - Food served at dinner and breakfast are reasonably good. At breakfast, the Kaya and pineapple jam are excellent. - Picturesque view of Mt... More 

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