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The Royal Beach Seminyak Bali - MGallery Collection

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Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak, Bali 80033, Indonesia (Formerly Sofitel Seminyak Bali)
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The Royal Beach Seminyak Bali - MGallery Collection
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The Royal Beach Seminyak Bali - MGallery Collection
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1,648 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Royal Beach Seminyak Bali - MGallery Collection
See the most recent reviews
Manila
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 12, 2012

We enjoyed at stay at the Royal Beach hotel. It's in a good location near the beach and has a really nice pool for watching the sunset. We got upgraded to a deluxe room that was sufficient. It is a little over priced but overall we were happy with our stay.

Was this review helpful? Yes 1
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review

Dear cathgearing, It was great to having you stay with us! Thank you for your kind compliments toward our services and we are looking forward to better serve you in the future. Sincerely, Ana Dewi Permana Director of Marketing The Royal Beach Seminyak Bali More 

Paris, France
2 reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 10, 2012

Value for money hotel...good service excellent beds only problem no water during the last day of stay due to upgrading works...+ hotel must make more effort to keep beach front area clean there was to much rubbish scattered at the beach close to the water.

Was this review helpful? Yes
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review

Dear Royal Guest, Thank you for sharing your experience with us and for giving constructive feedback. We apologize for the inconvenience occurred on your last day and we will ensure you that it will not happen again in the future. There is time when unfortunately we got bit more rubbish brought by the waves. Aside from the cleaning done by... More 

Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 8, 2012

We had a wonderful five night stay at the Royal Beach in Seminyak. As has been said before, the rooms are ready for a refurbishment, but the standout at this hotel are the staff. You are greeted with a big smile wherever you go. The staff cannot do enough for you. The lady at the front desk was particularly friendly... More 

Was this review helpful? Yes
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review

Dear blossom50, Thank you for sharing your experience with us. We are glad to know that your stay was memorable. With regard to the room condition, we are pleased to inform you that we have an on going refreshment project to make sure the rooms up to the standard. We are looking forward to serve you better in the future.... More 

Sydney
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 8, 2012

September, 2011 - We stayed in a 2 bedroom villa for a week - 3 adults and 2 children. The villa was gorgeous and very clean. We spent a lot of time outside around the plunge pool and in the gazebo. The grounds of the hotel are lovely and very well established. We've travelled quite a bit and stayed in... More 

Was this review helpful? Yes 4
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review

Dear slinkyminxsydney, Thank you for sharing your experience with us. We are glad to know that your family had a memorable week with us. Thank you for giving us feedback on the service quality at our beachfront outlet, we will alert the FBM for her to take appropriate action to address it. We are looking forward to welcoming you back... More 

Seminyak, Indonesia
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 5, 2012

When we checked in at 9 pm they told us it would be one hour until or room was ready. Restaurants have poor service. Front desk was very rude, especially at check in. Our room was not cleaned all day. We had to flag down house keeping at 5 pm to get some towels even after we told the front... More 

Was this review helpful? Yes 10
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review

Dear Victoriamoore, Kindly accept our sincere apology as our service did not meet your expectation. As explained by our Front Office Manager via email, herewith we would like to clarify the situation upon your arrival. As you were came as a walk-in guest, the check-in process indeed took a bit longer than usually as we have to offer you proper... More 

Healdsburg, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 3, 2012

Good: - Excellent grounds, beautiful tropical garden, excellent pools, very pretty, nice fish ponds everywhere. - Friendly service Bad: - I booked 1 prepaid room for 4 nights through their website. They decided to charge me twice the amount, which debited my bank balance by an extra $1,000 (which was my holiday spending money). I rang them, they realized the... More 

Was this review helpful? Yes 3
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review

Dear Blue S, Thank you for taking the time to tell us about your experience at the The Royal Beach Seminyak Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As we explained through the Guest Book, on reply to your feedback, due to system failure, it was charged... More 

Seminyak
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2012

The staff here really go out of their way to say hello, goodmorning, goodafternoon and any other good thing. The atmosphere is wonderful, very moden bali. Our room was clean and cool and room service was fast and yummy. I would reccommend this hotel to anyone who asked. Also check the website daily for a good appropriate deal for yourself.

Was this review helpful? Yes 2
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review

Dear Royal Guest, Thank you for your kind recommendation. It is always nice to receive positive feedback. Your comments will encourage us to continuously maintaining the standard and to improve our services and facilities to serve you even better in the future. Sincerely, Ana Dewi Permana Director of Marketing The Royal Beach Seminyak Bali More 

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