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The Empire Hotel & Country Club

Certificate of Excellence
Hotel website
Jerudong, Kampong Jerudong BG3122, Brunei Darussalam
The Empire Hotel & Country Club
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
JStJH London, United Kingdom
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694 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This place is a palace. Opulence in the extreme with a wonderful setting by the sea in beautifully landscaped gardens. Peaceful and spacious. Had the opportunity to walk by the sea and to explore the wonderful grounds. Breakfast was good. It is the setting and palace like nature though that set this hotel apart.

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Hong Kong, China
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I didn't stay here for a night but to pay a visit here for an afternoon. No doubts we were stunned by all the decorations, especially the huge marble pillars. I missed the Seafood dinner buffet the day before and due to the time limit, I didn't have any more chances to have it on the day I visited, so... More 

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Penang Island, Malaysia
Contributor
19 reviews 19 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

i driving from miri to brunei , when arrive hotel is heavy rain i stop my car in front lobby but no staff come out n help me . i need to carry my 2 year old daughter and take out all luggage ( still no one help me ) , lucky got 1 staff come talk to me and... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This place is like a palace. Everything seems gold plated and the decor is extravagant. The rooms are large and spacious. My room had views over the ocean and pool, perfect to watch the sunrise. There are staff members everywhere just waiting to help and assist. The best thing about the property is the dining. The breakfast had everything imaginable... More 

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Singapore
Contributor
18 reviews 18 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

15-20 minutes to airport. Attentive and English speaking staff. Efficient in arrangements of event at conference room. Clear lines of communication. Lunch was exceptional. Rooms were big, clean and comfortable. Internet was fast except that it's only available in the room. Airport transfers were prompt and convenient. Check in and out was quick. Unfortunately didn't have enough time to explore... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Went here today 28/2 for a lunch buffet with my family at atrium empire hotel. What I can say is the food is delicious especially the blackpaper beef, roasted chicken. I also love all of their desserts :) the only think I dont like about lunch today is, there is no drinks section in the buffet at all :( they... More 

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TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Mr. Arif, I am glad you enjoyed the lunch buffet at Atrium Cafe recently and taking account of your comment, for which I thank you, we will shortly include an iced tea and fruit cordial on the buffet. In answer to your question regarding the doormen, they continue to be assigned to offer this service, and I am sorry... More 

Singapore
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stay in Empire Hotel every year for Chinese New Year. I was utterly disappointed this time with the service, food and the hotel image. I chose this hotel every year because its the only kid friendly hotel with the beach. But the low points during our stay are: 1) Unclean suite - They ungraded us to a suite (I... More 

Was this review helpful? Yes 1
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Guest, Thank you for your detailed feedback on TripAdvisor and I apologise for your recent disappointing stay. Your experience is most regrettable and certainly not what we aim to deliver. All of the concerns you raised have been taken seriously and have been addressed by those responsible. I hope this does not deter you from returning in the future,... More 

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at The Empire Hotel for 3 days. It's a very big hotel in Brunei. The room is also spacious and very comfortable. Landscape of The Empire hotel is so relaxing. The only thing should be improve is the selection of room service menu. I think for a five star hotel it should have more five star room service... More 

Was this review helpful? Yes 3
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Mr. Irfan, Thank you for posting your review on TripAdvisor and I have taken note of your comment on the Room Service menu, and will keep this in mind for the next menu change. On your next visit, please do let us know in advance if there are any particular dishes that you might wish to order from Room... More 

East Sussex, United Kingdom
Top Contributor
94 reviews 94 reviews
19 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Had a lovely lunch with bride, groom and the two lady witnesses plus bridesmaids. Enormous luxury hotel (a bit overdone) with wide spaces and lots of gold, beautiful grounds and sea views and impeccable service. I'll stay there on my next visit.

Was this review helpful? Yes 2
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Guest, I am pleased to read that you enjoyed your recent lunch at The Empire and thank you for sharing your experience on TripAdvisor. Sincerely, Nigel Badminton General Manager nigel.badminton@theempirehotel.com More 

London, United Kingdom
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 10, 2015

The service at this hotel is impeccable. You will be treated like a king/queen. The staff are so lovely and friendly. The hotel is (I believe) the only Brunei hotel located on the beach. This is wonderful for a day of relaxation. The free wifi is extremely fast. The afternoon tea is delicious (local savoury snacks and cakes) As a... More 

Was this review helpful? Yes 3
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Guest, Thank you for your generous praise and for recommending The Empire on TripAdvisor. Sincerely, Nigel Badminton General Manager nigel.badminton@theempirehotel.com More 

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