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The Empire Hotel & Country Club

Certificate of Excellence
5.0 of 5
Hotel website
Jerudong, Kampong Jerudong BG3122, Brunei Darussalam
The Empire Hotel & Country Club
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Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Little_Bird2003 Kuala Lumpur, Malaysia
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703 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Empire Hotel Brunei for a meeting. I was really struck by the grandness of the hotel upon arrival. It has a huge lobby with very high ceiling and humonguos atrium. True to Bruneian style, it is decorated everywhere with gold-coloured furnishing. A bit over ther top but not entirely gaudy either. The hotel overlooks the sea which... More 

Was this review helpful? Yes 2
Morwell, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Luxury, beautiful and amazing resort but sometimes lacks personality in both atmosphere and in staff. We ate at a few places and the food was good but not great (and very overpriced).Minor parts of the hotel are starting to wear and will need attention to be fixed but they are very minor things. We had a few particular staff that... More 

Was this review helpful? Yes 1
The Empire Hote... B, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Guest, Thank you for taking the time to share your experience on Tripadvisor and we hope to welcome you back to The Empire in the future. Sincerely, Nigel Badminton General Manager nigel.badminton@theempirehotel.com More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Back in Brunai for 3 days.Stay with my family in atrium building.Wonder full hotel and visited my wife family .Excellent room wonderful staff and very friendly from front desk to the restaurant side.dine in Chinese restaurant good flavor my family enjoy it.Pantai the buffet are good. service staff serve me wonderfully.Breakfast in Atrium for two days very good variety excellent... More 

Was this review helpful? Yes 1
The Empire Hote... B, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Guest, I am pleased that you enjoyed your recent stay and thank you for your kind feedback. Sincerely, Nigel Badminton General Manager nigel.badminton@theempirehotel.com More 

Corby, United Kingdom
Top Contributor
99 reviews 99 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent a day here using the pool. Lovely warm water in main pool. Massive jacuzzi a little too hot though. Food at the poolside bar is not as good as it used to be. Try getting one of the huge sun beds. Good place to watch the sun go down over the south china sea.

Was this review helpful? Yes 1
The Empire Hote... B, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Guest, I agree, the Wet Edge pool with views of the South China Sea is spectacular and your thoughts on the menu and jacuzzi are being acted upon. Sincerely, Nigel Badminton General Manager nigel.badminton@theempirehotel.com More 

Hong Kong, China
Contributor
19 reviews 19 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is grand, large and clean, There is nice view of the sea and beach with a natural and peaceful setting. There are many facilities, such as gym room, bowling alley, cinema, pools, etc. The manmade beach is rather small but sufficient. You can play beach volleyball or soccer there. There are two beaches in total. There is a... More 

Was this review helpful? Yes 1
The Empire Hote... B, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Guest, Thank you for your detailed report on your recent stay and I apologise for the shortcomings you experienced. We are working to improve the consistency of our service and I hope you will return and find an improvement in this in the future. Sincerely, Nigel Badminton General Manager nigel.badminton@theempirehotel.com More 

Kuala Belait, Brunei Darussalam
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at The Empire for 2 nights with my husband. The hotel itself in jaw dropping, it is stunning from floor to ceiling. Very clean throughout, the room was lovely too. Big bath, big bed and all the essential mod cons you need. We requested a sea view, we couldn't see the sea because of trees which was such a... More 

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The Empire Hote... B, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Guest, Your comments on Tripadvisor are noted and thank you for writing about The Empire. I am sorry that you were disappointed with the food in Spaghettini and I am pleased to inform you that a new menu will be introduced shortly, within which there will be an increased selection. If I may clarify the restaurant offering: Li Gong... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My husband, 6 month old, 3 year old and myself stayed for two nights as a stopover with Brunei Royal Air and had an absolutely fantastic time! Our room was great. We stayed in the main building with an 'ocean view' but as we were only on the second floor, the view was disturbed by trees etc- if you can... More 

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The Empire Hote... B, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Guest, Thank you for your compliments and I am delighted that you and your family had a fantastic stay recently. Sincerely, Nigel Badminton General Manager nigel.badminton@theempirehotel.com More 

London, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This place is a palace. Opulence in the extreme with a wonderful setting by the sea in beautifully landscaped gardens. Peaceful and spacious. Had the opportunity to walk by the sea and to explore the wonderful grounds. Breakfast was good. It is the setting and palace like nature though that set this hotel apart.

Was this review helpful? Yes
The Empire Hote... B, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Guest, I am pleased to read that you had the opportunity to explore our beautiful gardens and the views of the South China sea and thank you for sharing your views on Tripadvisor. Sincerely, Nigel Badminton General Manager nigel.badminton@theempirehotel.com More 

Los Angeles, California
Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel for 2 nights and it was like paradise, I kid you not. The room was like a presidential suite, it had everything one could possibly imagine. All the tap fittings, the door handles, the linen... everything, even the little things one normally doesn't notice, just stood out and made me feel like I was in... More 

Was this review helpful? Yes
The Empire Hote... B, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Guest, Thank you for posting your generous comment on Tripadvisor, which is much appreciated. Sincerely, Nigel Badminton General Manager nigel.badminton@theempirehotel.com More 

Hong Kong, China
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I didn't stay here for a night but to pay a visit here for an afternoon. No doubts we were stunned by all the decorations, especially the huge marble pillars. I missed the Seafood dinner buffet the day before and due to the time limit, I didn't have any more chances to have it on the day I visited, so... More 

Was this review helpful? Yes
The Empire Hote... B, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Guest, I have taken careful note of your comments on afternoon tea and I agree that it is a substantial offering at weekends, as it includes hot noodles, savoury items, sandwiches, freshly baked scones, french pastries, sparkling juice and tea or coffee. At BND22 per person, plus ten percent service charge, it is exceptionally good value and can be... More 

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