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All 6 Somerset West hotels

Erinvale Estate Hotel

4.0 of 5 Hotel   |   1 Erinvale Avenue | off Lourensford Road, Somerset West 7130, South Africa
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Erinvale Estate Hotel
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81%
Ranked #3 of 6 hotels in Somerset West
Certificate of Excellence 2014
A recent review
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  • Reviews (100)
  • Photos (33)
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100 people have reviewed this hotel

Traveler rating
    49
    32
    7
    4
    8
See reviews for
13
47
2
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Tallinn, Estonia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 1, 2014

We stayed here for a few days and loved the location and peacefulness. However, the reception staff were inadequate and overstaffed, even when there were 3, the service was not very good. I think one very good knowledgeable, friendly receptionist, who was interested in their guests would be better. The Friday night buffet food was average and the waitress that... More

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ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

Dear Sir, Erinvale Hotel & Spa – TripAdvisor As the General Manager of Erinvale Hotel and Spa I am saddened by your experience of our Hotel as laid out in your complaint through TripAdvisor. I am however extremely grateful for your constructive feedback, without such criticism, it is impossible for any establishment to pick up on issues such as those... More

Cape Town, South Africa
1 review
4 of 5 stars Reviewed May 31, 2014

Erinvale showed off its beautiful surrounding of trees with a morning fresh air, untouchable !. My wife and I searched for the perfect breakaway and erinvale gave us not just that but a treatment unforgettable. Great service no complaints/their food was superb however it was delightful, therefore our return will be navigated back to MY NEW PALACE MR.&MRS BOOYSEN 01/05/14

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Senior Contributor
35 reviews 35 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 20, 2014 via mobile

Spent two nights at the hotel. Surprised at previous bad reviews as staff were friendly, helpful and very professional. Room was spacious with all the necessary features. The pub is a good casual venue to entertain friends. The curry was excellent in the pub and the breakfast very good. Had the continental buffet while colleague ordered from the menu. Stayed... More

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ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

Thank you very much for taking the time to convey your very positive experiences during your stay at our hotel. We were indeed most delighted to hear that you have enjoyed your stay, meals, and the services provided. I will most certainly pass on your positive comments to all our staff, and particularly to our kitchen team, who pride themselves... More

Cape Town Central, South Africa
1 review
1 of 5 stars Reviewed April 5, 2014

Stayed for the night on 29 March 2014. Under reservation Gavin Botha. We had several problems with the hotel and its staff. Upon arrival our room was not ready We had a poor lunch with poor service and a very oily overcooked pasta We arranged a shuttle service from the hotel to a wine estate where we attended a wedding... More

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ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

Dear Guest At Erinvale Estate Hotel we endeavour always to provide our guests with an experience they will long remember. The many plaudits and compliments we receive on a regular basis bear testament to the fact that we, more times than not, attain the goals we set out for our establishment. It is with a great deal of sadness and... More

Cape Town Central, South Africa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 24, 2014

The hotel reception staff (3 young ladies) were exceptionally rude and never tried to solve any issues. The hotel was infested by crickets which made it impossible to sleep especially room 11. Night manager and an assistant manager (Dennis) were the only helpful people. Room 28 shower floor was so uneven (slanted down towards the outlet hole by 15 cm)... More

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Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Thank you very much for communicating your observations to us. We are truly shocked with your experiences encountered during your stay and I would like to take this opportunity to most sincerely apologize for any inconvenience. To address the details of your stay, I have interviewed the relevant staff concerned. The receptionists did their utmost to assist with your queries... More

Bishops Stortford
Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 7, 2014

We missed Erinvale last year but very pleased to say the service and warm welcome is as good as ever. There have been improvements the rooms have been upgraded especially the bathrooms. The main asset of this hotel is the quality of the staff, nothing is to much trouble and they are always willing to assist to the customers requirements.... More

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Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Thank you very much indeed for taking the time to communicate your positive comments with regards to your stay at our beautiful hotel. May I take the opportunity to thank you in particular for your positive comments regarding our staff. We are indeed proud to have such a dedicated, friendly and professional team. The management of the hotel has plans... More

henley in arden
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 12, 2014

this is th 10th year we have stayed at this super old world hotel which have such lovely air conditioned suites and such helpful and accomodating staff. we booked our room after our emirates flight and thestaff were really helpful in confirming our room and arranging golf at erinvale golf club at preferential rates and booking an evening meal at... More

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Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Dear michaeldufty Thank you for the positive and complementary feedback. It's always very rewarding to get positive feedback from long time loyal and returning guests. For us this is one of the most important indicators that we are doing the right things right. We're again glad that you enjoyed the stay with us. We are already looking forward to our... More

Wheaton, Illinois
Top Contributor
90 reviews 90 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 22, 2014

I have just returned to the U.S after a two week stay at your Erinvale Hotel South Africa .My wife and I and my Mother in Law from the UK had a thoroughly brilliant time during our stay . The staff was accommodating and helpful allowing us to book in early as our flight arrived before check in time and... More

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Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Dear lawchicago2850 Thank you for the positive feedback. We're glad that you thoroughly enjoyed your stay with us. Its always great to hear that our guests appreciates so many of the hotel's offerings and small details. It's also always great to hear that our staffs commitment to service excellence paid off and was appreciated by our guests. Thanks you for... More

Phalaborwa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 20, 2014

We arrived on 18/01/2014 and was greeted by the friendliest people in a long time. The staff is committed to their duties and cannot wait to assist. The room was very good and it was a pleasure to put your feet up. Very good setting for the hotel and no noise from anywhere. Excellent choise if you would like four... More

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Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Dear Gert H Thank you for the positive feedback. We're glad that you enjoyed the stay and the setting the hotel offers. Its great to hear that you appreciated so the hotel's staff dedication to service. We're delighted that you enjoyed your stay and trust that we'll have the privilege to welcome you back to the hotel soon for another... More

Somerset West, South Africa
1 review
1 of 5 stars Reviewed January 14, 2014

I went for a massage at the Erinvale Spa. Firstly, the manageress was lovely, offered me a complimentary steam before I went for my massage. The massage therapist however, was not so lovely. I lied down and as soon as her feet was under my face I had to start holding my breath. Her feet smelled so bad it was... More

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Jean-Paul v, Ginkgo Spa & Wellness Group at Erinvale Estate Hotel, responded to this review

Dear Carina S, As owner of the Ginkgo Brand and operator of the Spa at Erinvale I would publicly like to respond to your post. It is indeed unfortunate and we regret most sincerely that your experience with us was a negative one. Due to our interaction with onlybusiness.com your concerns were immediately directed to me. I tried to call... More

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Additional Information about Erinvale Estate Hotel

Address: 1 Erinvale Avenue | off Lourensford Road, Somerset West 7130, South Africa
Location: South Africa > Western Cape > Cape Town > Somerset West
Price Range (Based on Average Rates): $
Hotel Class:4 star — Erinvale Estate Hotel 4*
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Also Known As:
Erinvale Estate Hotel Somerset West, South Africa - Cape Town

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Steeped in history, surrounded by the majestic Hottentots Holland Mountains, the Erinvale Estate Hotel & Spa offers distinctive and captivating hospitality. The property is only 40 minutes from Cape Town and 20 minutes from Cape Town International airport. Guests are a stone’s throw away from a world of outdoor and leisure activities and have access to golf, spa, wine, chocolate and olive tasting at famous estates, in the ‘Heart of the Helderberg’. The neighbouring Gary Player-designed Erinvale Golf Course offers a unique golfing challenge to all levels of players. The Erinvale Estate Spa is operated by the Ginkgo Spa and Wellness Group. ... more   less 
Number of rooms
57

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