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All 7 Somerset West hotels

Erinvale Estate Hotel

4.0 of 5 Hotel   |   1 Erinvale Avenue | off Lourensford Road, Somerset West 7130, South Africa
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Erinvale Estate Hotel
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80%
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed March 7, 2014
GolferVC Bishops Stortford
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96 people have reviewed this hotel

Traveler rating
    49
    28
    7
    4
    8
See reviews for
13
44
2
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cape Town Central, South Africa
1 review
1 of 5 stars Reviewed 1 week ago

Stayed for the night on 29 March 2014. Under reservation Gavin Botha. We had several problems with the hotel and its staff. Upon arrival our room was not ready We had a poor lunch with poor service and a very oily overcooked pasta We arranged a shuttle service from the hotel to a wine estate where we attended a wedding... More

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ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

Dear Guest At Erinvale Estate Hotel we endeavour always to provide our guests with an experience they will long remember. The many plaudits and compliments we receive on a regular basis bear testament to the fact that we, more times than not, attain the goals we set out for our establishment. It is with a great deal of sadness and... More

Cape Town Central, South Africa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The hotel reception staff (3 young ladies) were exceptionally rude and never tried to solve any issues. The hotel was infested by crickets which made it impossible to sleep especially room 11. Night manager and an assistant manager (Dennis) were the only helpful people. Room 28 shower floor was so uneven (slanted down towards the outlet hole by 15 cm)... More

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Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Thank you very much for communicating your observations to us. We are truly shocked with your experiences encountered during your stay and I would like to take this opportunity to most sincerely apologize for any inconvenience. To address the details of your stay, I have interviewed the relevant staff concerned. The receptionists did their utmost to assist with your queries... More

Bishops Stortford
Contributor
17 reviews 17 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 7, 2014

We missed Erinvale last year but very pleased to say the service and warm welcome is as good as ever. There have been improvements the rooms have been upgraded especially the bathrooms. The main asset of this hotel is the quality of the staff, nothing is to much trouble and they are always willing to assist to the customers requirements.... More

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Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Thank you very much indeed for taking the time to communicate your positive comments with regards to your stay at our beautiful hotel. May I take the opportunity to thank you in particular for your positive comments regarding our staff. We are indeed proud to have such a dedicated, friendly and professional team. The management of the hotel has plans... More

henley in arden
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 12, 2014

this is th 10th year we have stayed at this super old world hotel which have such lovely air conditioned suites and such helpful and accomodating staff. we booked our room after our emirates flight and thestaff were really helpful in confirming our room and arranging golf at erinvale golf club at preferential rates and booking an evening meal at... More

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Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Dear michaeldufty Thank you for the positive and complementary feedback. It's always very rewarding to get positive feedback from long time loyal and returning guests. For us this is one of the most important indicators that we are doing the right things right. We're again glad that you enjoyed the stay with us. We are already looking forward to our... More

Wheaton, Illinois
Top Contributor
91 reviews 91 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 22, 2014

I have just returned to the U.S after a two week stay at your Erinvale Hotel South Africa .My wife and I and my Mother in Law from the UK had a thoroughly brilliant time during our stay . The staff was accommodating and helpful allowing us to book in early as our flight arrived before check in time and... More

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Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Dear lawchicago2850 Thank you for the positive feedback. We're glad that you thoroughly enjoyed your stay with us. Its always great to hear that our guests appreciates so many of the hotel's offerings and small details. It's also always great to hear that our staffs commitment to service excellence paid off and was appreciated by our guests. Thanks you for... More

Phalaborwa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 20, 2014

We arrived on 18/01/2014 and was greeted by the friendliest people in a long time. The staff is committed to their duties and cannot wait to assist. The room was very good and it was a pleasure to put your feet up. Very good setting for the hotel and no noise from anywhere. Excellent choise if you would like four... More

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Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Dear Gert H Thank you for the positive feedback. We're glad that you enjoyed the stay and the setting the hotel offers. Its great to hear that you appreciated so the hotel's staff dedication to service. We're delighted that you enjoyed your stay and trust that we'll have the privilege to welcome you back to the hotel soon for another... More

Somerset West, South Africa
1 review
1 of 5 stars Reviewed January 14, 2014

I went for a massage at the Erinvale Spa. Firstly, the manageress was lovely, offered me a complimentary steam before I went for my massage. The massage therapist however, was not so lovely. I lied down and as soon as her feet was under my face I had to start holding my breath. Her feet smelled so bad it was... More

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Jean-Paul v, Ginkgo Spa & Wellness Group at Erinvale Estate Hotel, responded to this review

Dear Carina S, As owner of the Ginkgo Brand and operator of the Spa at Erinvale I would publicly like to respond to your post. It is indeed unfortunate and we regret most sincerely that your experience with us was a negative one. Due to our interaction with onlybusiness.com your concerns were immediately directed to me. I tried to call... More

Paris, France
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 12, 2014

Everything is perfect in this hotel, welcome, service, attention to guest, nice settings, great location. The room is well decorated, you feel very comfortable, cute bathroom. Fast wifi. Nice pools (but small) to rest and tan aside. Amazing landscape around. Great restaurant, delicious buffet dinner, you have your breakfast among peacocks families. Warm atmosphere. Will definitely recommend this place !!!

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Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Dear Pitt1912 Thank you for the positive and complementary feedback. We're glad that you enjoyed the stay and the atmosphere the hotel offers. Its great to hear that you appreciated so many of the hotel's offerings and small details. The pool size is noted, and hopefully in the near future this to will add to a perfect stay. Thanks you... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed December 31, 2013

We stayed four nights for a wedding and had a brilliant stay at Erinvale. We had a room near the pool, and it was incredibly spacious and clean. We were on the top floor with the thatched roof above, so did encounter a few bugs. However, when you turn the air con on they tend to disappear. There was also... More

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Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Dear User9563 Thank you for tking the time to give us your valuable feedback. We're delighted that you're stay with us was relaxing and pleasant. We trust that we will welcome you back to the hotel soon for another relaxing end memorable stay that will be even better and completely bug free. Kind Regards, Jean-Paul & the Erinvale staff More

Lyon
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 29, 2013

Despite the natural beauty in which the hotel is situated, the hotel has serious issues which will have to be addressed. It is clear that this hotel management need to take a serious look at the hotel in terms of the building, the rooms, and the manner in which the guests are treated. The newer eastern section of the hotel... More

Was this review helpful? Yes 1
Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Dear LyonBen Firstly allow me the opportunity to thank you for taking the time to give us your feedback. It is with dismay that I read your feedback to learn that there were various aspects of your stay with us that was disappointing and not up to standard. I sincerely apologise for this and I can assure that this is... More

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Additional Information about Erinvale Estate Hotel

Also Known As:
Erinvale Estate Hotel Somerset West, South Africa - Cape Town
Address: 1 Erinvale Avenue | off Lourensford Road, Somerset West 7130, South Africa
Location: South Africa > Western Cape > Cape Town > Somerset West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Somerset West
Price Range (Based on Average Rates): $
Hotel Class:4 star — Erinvale Estate Hotel 4*
Official Description (provided by the hotel):
Steeped in history, surrounded by the majestic Hottentots Holland Mountains, the Erinvale Estate Hotel & Spa offers distinctive and captivating hospitality. The property is only 40 minutes from Cape Town and 20 minutes from Cape Town International airport. Guests are a stone’s throw away from a world of outdoor and leisure activities and have access to golf, spa, wine, chocolate and olive tasting at famous estates, in the ‘Heart of the Helderberg’. The neighbouring Gary Player-designed Erinvale Golf Course offers a unique golfing challenge to all levels of players. The Erinvale Estate Spa is operated by the Ginkgo Spa and Wellness Group. ... more   less 
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