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All 6 Somerset West hotels

Erinvale Estate Hotel

4.0 of 5 Hotel   |   1 Erinvale Avenue | off Lourensford Road, Somerset West 7130, South Africa
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81%
Ranked #3 of 6 hotels in Somerset West
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
sonja_nell Somerset West, South Africa
  • Overview
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104 people have reviewed this hotel

Traveler rating
    51
    35
    7
    3
    8
See reviews for
13
49
2
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
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English first
Somerset West, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

What an absolute pleasure and unexpected delight. I stayed at Erinvale for 1 night during my 40th birthday celebrations and without even asking for it, i received a special rate, a bottle of champagne and a box of chocolates on my arrival. The staff there are so friendly and helpful, they really made me feel very special and accommodated all... More

Was this review helpful? Yes
ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

Thank you very much indeed for choosing our hotel to celebrate your very special birthday. My team and I are absolutely elated that this was a joyous and memorable experience for you, and that you enjoyed the birthday treats provided, as well as our lovely rooms and amenities. It is our continuous endeavour to provide the comforts and services to... More

Cape Town, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

An elegant, well-manicured estate. Professional and friendly service. The estate offers additional services to cater for your full relaxation experience, such as a spa and hair boutique. The spa caters to all your luxury requirements.

Was this review helpful? Yes
ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

On behalf of the management team and staff here at Erinvale, I would like to thank you very much for taking the time to comment so positively with regards to our hotel. Myself and my dedicated team are committed to always providing the services, facilities and tranquil ad beautiful environment for all our guests to ensure that their stay is... More

Cape Town, South Africa
1 review
4 of 5 stars Reviewed 3 weeks ago

What an amazing experience. from the location, to the amazing food, to the friendly staff... my wife and I had the most amazing time. we will surely be back again... not forgetting an amazing time in the Spa. You guys are doing an amazing job keep it up... Want to feel like a King and Queen Erinvale is by far... More

Was this review helpful? Yes
ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

Thank you very much indeed for taking the time to respond most positively with regards to our hotel, and in particular with the services you enjoyed from our dedicated staff, in particular Susan, Hanno and Eric. We were also delighted to hear that you have enjoyed your treatments and experience at our beautiful Spa. Your comments will most certainly motivate... More

Cape Town
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Sunday buffet provides exceptional value in a charming environment. The only problem is pacing oneself through the starters, mains and carvery so that one still has the ability to tackle the desserts. Definitely something that requires more practice although this was our second visit!

Was this review helpful? Yes
ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

Thank you very much indeed for your positive comments with regards to our Sunday Buffet. We do pride ourselves on having a wonderful and talented Chef, with a dedicated and professional team supporting her. They were delighted at your comments, It would be an absolute pleasure to welcome you back again to our Hotel in the very near future. With... More

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

What a beautiful place first of all so peaceful and quite with its beautiful surroundings.thank you to Dennis and the the management you made it very special it is a birthday not to be forgotten. Gaironesa thank you for looking after us together with your team.it was a night not to forget.it was more than what we expected.looking forward to... More

Was this review helpful? Yes
ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

We are delighted to hear that you have enjoyed your birthday celebration with us. I will most certainly pass on your positive comments to both Dennis and Gaironesa. We here at Erinvale Estate Hotel do at all times focus on our guests and the services provided to them, and to ensure that every visit is a memorable one. We very... More

Tallinn, Estonia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 1, 2014

We stayed here for a few days and loved the location and peacefulness. However, the reception staff were inadequate and overstaffed, even when there were 3, the service was not very good. I think one very good knowledgeable, friendly receptionist, who was interested in their guests would be better. The Friday night buffet food was average and the waitress that... More

Was this review helpful? Yes
ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

Dear Sir, Erinvale Hotel & Spa – TripAdvisor As the General Manager of Erinvale Hotel and Spa I am saddened by your experience of our Hotel as laid out in your complaint through TripAdvisor. I am however extremely grateful for your constructive feedback, without such criticism, it is impossible for any establishment to pick up on issues such as those... More

Cape Town, South Africa
1 review
4 of 5 stars Reviewed May 31, 2014

Erinvale showed off its beautiful surrounding of trees with a morning fresh air, untouchable !. My wife and I searched for the perfect breakaway and erinvale gave us not just that but a treatment unforgettable. Great service no complaints/their food was superb however it was delightful, therefore our return will be navigated back to MY NEW PALACE MR.&MRS BOOYSEN 01/05/14

Was this review helpful? Yes
ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

On behalf of the management team and staff here at Erinvale, I would like to thank you very much for taking the time to comment so positively with regards to our hotel. It is our continuous endeavour to provide the comforts and services to delight each and every one of our most valued guests. We look forward to being your... More

Senior Contributor
36 reviews 36 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 20, 2014 via mobile

Spent two nights at the hotel. Surprised at previous bad reviews as staff were friendly, helpful and very professional. Room was spacious with all the necessary features. The pub is a good casual venue to entertain friends. The curry was excellent in the pub and the breakfast very good. Had the continental buffet while colleague ordered from the menu. Stayed... More

Was this review helpful? Yes
ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

Thank you very much for taking the time to convey your very positive experiences during your stay at our hotel. We were indeed most delighted to hear that you have enjoyed your stay, meals, and the services provided. I will most certainly pass on your positive comments to all our staff, and particularly to our kitchen team, who pride themselves... More

Cape Town Central, South Africa
1 review
1 of 5 stars Reviewed April 5, 2014

Stayed for the night on 29 March 2014. Under reservation Gavin Botha. We had several problems with the hotel and its staff. Upon arrival our room was not ready We had a poor lunch with poor service and a very oily overcooked pasta We arranged a shuttle service from the hotel to a wine estate where we attended a wedding... More

Was this review helpful? Yes
ErinvaleHotel, General Manager at Erinvale Estate Hotel, responded to this review

Dear Guest At Erinvale Estate Hotel we endeavour always to provide our guests with an experience they will long remember. The many plaudits and compliments we receive on a regular basis bear testament to the fact that we, more times than not, attain the goals we set out for our establishment. It is with a great deal of sadness and... More

Cape Town Central, South Africa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 24, 2014

The hotel reception staff (3 young ladies) were exceptionally rude and never tried to solve any issues. The hotel was infested by crickets which made it impossible to sleep especially room 11. Night manager and an assistant manager (Dennis) were the only helpful people. Room 28 shower floor was so uneven (slanted down towards the outlet hole by 15 cm)... More

Was this review helpful? Yes 1
Jean-Paul v, General Manager at Erinvale Estate Hotel, responded to this review

Thank you very much for communicating your observations to us. We are truly shocked with your experiences encountered during your stay and I would like to take this opportunity to most sincerely apologize for any inconvenience. To address the details of your stay, I have interviewed the relevant staff concerned. The receptionists did their utmost to assist with your queries... More

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Additional Information about Erinvale Estate Hotel

Address: 1 Erinvale Avenue | off Lourensford Road, Somerset West 7130, South Africa
Location: South Africa > Western Cape > Cape Town > Somerset West
Price Range (Based on Average Rates): $
Hotel Class:4 star — Erinvale Estate Hotel 4*
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Also Known As:
Erinvale Estate Hotel Somerset West, South Africa - Cape Town

33 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Steeped in history, surrounded by the majestic Hottentots Holland Mountains, the Erinvale Estate Hotel & Spa offers distinctive and captivating hospitality. The property is only 40 minutes from Cape Town and 20 minutes from Cape Town International airport. Guests are a stone’s throw away from a world of outdoor and leisure activities and have access to golf, spa, wine, chocolate and olive tasting at famous estates, in the ‘Heart of the Helderberg’. The neighbouring Gary Player-designed Erinvale Golf Course offers a unique golfing challenge to all levels of players. The Erinvale Estate Spa is operated by the Ginkgo Spa and Wellness Group. ... more   less 
Number of rooms
57

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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