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All 6 Somerset West hotels

NH The Lord Charles

4.0 of 5 Hotel   |   Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
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Ranked #2 of 6 Hotels in Somerset West
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Nicola230681 Cape Town Central, South Africa
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368 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cape Town Central, South Africa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Quite average hotel. The best part of the hotel is the location and breakfast. You are so close to Somerset Hotel and all the wine farms. Then the breakfasts are divine!! Champagne for breakfast!!! You can eat till you are blue in the face. The hotel rooms are just for sleeping but there is so much to do - it... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My fourth stay at the Lord Charles. So genuinely friendly and welcoming. Lovely hotel. It may not be five star but having visited several of the five star hotels for a drink or afternoon tea during our two week stay, each time we drove back through the gates my wife and i said "good to be home, glad we aren't... More

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Durban, KwaZulu-Natal, South Africa
1 review
1 of 5 stars Reviewed 1 week ago

We booked our stay at lord Charles with groupon. We forward the booking to them and requested the 5th as our date of arrival. The manager told us he couldn't open our booking on his email.... I sent it about three times with no response from them. I then sent it to a friend also in Cape Town to see... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Dear Lamile, We are terribly sorry to read that feel that you are not a priority to us. We would like to reassure you that all our guests are our top priority at all times. We did we respond to your email and confirmed your booking on the 11 June 2014, but we will definitely investigate why you did you... More

Cape Town Central, South Africa
2 reviews
5 of 5 stars Reviewed 1 week ago

It was once again a party of 6 that went to NHLC for a weekend. The bookings department managed to allocate us rooms next to each other again. We sat on the patio and enjoyed the rolling lawns and views. During the weekend the staff were, as usual, outstanding. It was my sisters anniversary and the sunday at breakfast an... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Dear Richard, Thank you for taking to time to comment on our hotel. We are delighted that you visited us again and enjoyed yet another stay at NH The Lord Charles. Being in the service industry we heavily rely on feedback from our guests. Therefore it is wonderful to read that you find the service and our staff outstanding. We... More

1 review
3 of 5 stars Reviewed 1 week ago

The hotel can do a little better. Not that you go to a hotel to watch TV, but they should upgrade. I had a voucher for a weekend stay with my husband and daughter but when I got there, the bed for my daughter was plonked right across from our bed. If they advertised a weekend stay including a child,... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Dear Guest, We are sorry to read that we did not meet your expectations concerning the TV. However we are proud to announce that we will start renovations of which the TVs are one of the main priorities. We are please to read though that you and your family enjoyed our leisure facilities. We look forward to welcoming you back... More

Cape Town, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

A charming hotel in fantastic grounds. Rooms and main areas in process of upgrading but well appointed and big rooms. The breakfast is outstanding and if that was anything to go by then dining there would also be worthwhile. They offer buffet style restaurant and a la carte. Their conference facilities are superb, whether small or large they can assist... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Dear Guest, Thank you for taking the time to write such a nice review of our hotel. We are truly delighted to read that you speak so warmly about our location, conference venues, food and big rooms. It gives us great joy passing your compliments through to the conference team and the rest of the staff, it will be highly... More

Cape Town, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

My wife booked an overnight stay in Room 4006 from the 20/09/14 (book in at 15:00hrs) which included our 3 year old twin sons using the Groupon offer which made the stay much more affordable. Our sincere thanks go out to the staff especially Lee and Zenobia (front desk),Justice and Mustafa (Porters) and to Grace and Richard in the Garden... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Dear Andy and Riette, Thank you for taking the time to review our hotel. We are thrilled to read that you enjoyed your stay with us and we made sure that all the staff members mentioned are receiving your compliments. Being in the hospitality industry for us means differentiating ourselves by providing the best service with a smile. We loved... More

Cape Town Central, South Africa
Contributor
19 reviews 19 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 6th stay at the Lord Charles and once again we were not disappointed. When we checked we were told that we had been upgraded to a Superior room with a lovely view of the dam. The staff at this hotel always go out of their way to make you feel at home and they are very friendly.... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Dear Guest, Thank you for your wonderful review of our hotel. We are delighted to read that you feel at home with us and that you enjoy our food. Going the extra mile for our guests is our main priority. We will make sure your compliments will reach the staff since it are comments like these that make all their... More

1 review
5 of 5 stars Reviewed 2 weeks ago

We had a lovely stay and the babysitting service that is offered our daughter was delighted with her. I recommend it for families and everyone. It is also closer to the highway convenient where it is situated.

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Dear Thabiso R, Thank you for your lovely review on Tripadvisor. We are thrilled to read that you enjoyed our babysitting service and convenient location. We are looking forward to welcoming you back in the near future. Warmest regards, NH management team More

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

The room was very clean and comfortable, breakfast was delicious and catered for all taste buds. Reception Staff went the extra mile in finding me a room with a bath instead of a room with a shower only so my toddler wouldn't have an issue at bath time.

Review collected in partnership with this hotel

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Dear Elizabeth S, We are excited to read that you had a wonderful stay at our hotel. Making sure our guests (of all ages) enjoy staying with us is our main priority. We feel privileged to be able to contribute to your comfort by switching rooms for you. Thank you for your support and we look forward to welcoming you... More

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Additional Information about NH The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Somerset West
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH The Lord Charles 4*
Number of rooms: 198
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Also Known As:
Nh The Lord Charles Hotel Somerset West
NH The Lord Charles Somerset West, South Africa - Cape Town

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