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All 6 Somerset West hotels

NH The Lord Charles

4.0 of 5 Hotel   |   Cnr Main Road (M9) & Broadway Boulevard (R44) Roads, Somerset West 7130, South Africa
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70%
Ranked #2 of 6 hotels in Somerset West
Certificate of Excellence 2014
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  • Reviews (307)
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307 people have reviewed this hotel

Traveler rating
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    55
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
2 reviews
3 of 5 stars Reviewed yesterday NEW via mobile

Stayed at The NH Lord Charles Hotel for three weeks. Within the first week we had a total of $5100.00 U.S. Dollars stolen from the safe in our room. The management was VERY DEFENSIVE and RUDE about the whole ordeal, in fact they could have cared less!!!! Even after reporting to the police they were unwilling to even investigate. As... More

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Bunbury, Australia
Top Contributor
50 reviews 50 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for 5 days over Easter - what a joy. Had a suite; the hotel is quite dated and looks a bit tired on the inside, but the rooms were comfortable, the service very good all round, and the breakfasts were excellent. Plenty of parking, and it feels secure. Could do with a bar fridge in the room though...

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Southampton
Contributor
17 reviews 17 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

There's not really a lot to fault with the Lord Charles, I give it 4 stars instead of 5 just because of the location (I'd have given it 4.5 stars if I could). The rooms are very comfortable, the restaurant food & service are excellent and the staff are friendly & helpful. The grounds are extensive and beautifully maintained. Overall... More

Was this review helpful? Yes 1
lordcharles9, Manager at NH The Lord Charles, responded to this review

We are renowned for our peaceful, tranquil atmosphere. We are also known as the gateway to the winelands area and we would like to thank you for finding our property as a very relaxing and comfortable break. We will definitely forward your comments through to our staff they will be so please to receive your compliments as this makes all... More

Cathcart
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our son Ryan has an obsession with hotels, even creating his own hotel reception area in our lounge at home. Each room of the house is allocated as a room in his hotel and mom and dad are hotel staff or guests. He, of course, is the manager. Ryan recently celebrated his 6th birthday and as a birthday present for... More

Was this review helpful? Yes 1
lordcharles9, Manager at NH The Lord Charles, responded to this review

As a hotel we really rely on constructive feedback from our guests and with feedback such as yours it makes all our hard work worthwhile. We as the NH family always tries to put children / family first therefore we would like to thank Ryan for being so appreciative as it is the smaller things in life that counts. We... More

Rehoboth, Namibia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

excellent service, lovely romantic atmosphere during dining time with a band of music, awesome comfortable bed and room, overall great. Very welcoming and nice to just chill at the pool.We had a room that faced the woods it was very quiet and we enjoyed sitting on our porch.

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you so much for taking the time to review NH The Lord Charles Hotel and for mentioning how much you had loved it much appreciated. We looking forward to welcome you back in the too distant future. Warmest regards, The NH Management Team More

Cardiff, United Kingdom
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a lovely place. It's set in beautifully maintained grounds, and the building itself is magnificent, I especially liked the dark wood floor in my room. There's a secluded pool are, great for chilling out. And as many reviews have mentioned, the service is excellent. The large reception area is welcoming and relaxed, I loved my room - it... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you so much for taking your time to reviewed us. We truly appreciate the fact that you have pointed out some of our unique selling points such as our beautifully maintained manicured grounds, excellent service and spacious comfortable rooms. We love having you stay with us and are looking forward to welcoming you in the near future. Warmest regards,... More

Cape Town
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a fabulous experience this week of the service at the conference facilities at the Lord Charles. I would like to compliment Henry and his team for the great service. Nothing was too much hassle for him. We had a number of requests like rearranging the seating for 2 very big venues after everything had been set up as... More

Was this review helpful? Yes 1
lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you kindly for your comments on Tripadvisor regarding your stay in June. We are thrilled to hear that you found our conference facilities outstanding as we are always trying to live up to our reputation and vision of “Best conference area in the Western Cape“. We will definitely forward your comments through to our staff especially Wihan, Henry and... More

Durban, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

From the welcoming check-in, to the quality of the room, the food and the service, to the expert help in the conference centre, the Lord Charles is the best hotel I have ever stayed in. I was actually sad to be leaving - instead of the usual impatience to get home. I felt totally at home and wished I could... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you very much for your wonderful feedback on your stay with us. We were thrilled to read that you found our property ideal and our food, service and conference centre the best ever. We hope you made use of our “late departure”. We hope to welcome you back soon. Warmest regards, The NH Management Team More

Cape Town Central, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

We arrived late the Saturday Evening and it took us 2 mins to check in. The room was neat, warm and more than comfortable. Lovely bathroom. It was storming outside but it was nice and cozy in the room. We had booked last minute and all they could offer us was a twin room which was more the adequate. The... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

We are delighted to receive such wonderful comments regarding your last stay and yes we must agree with you it’s time to let go of the outdated television sets. We are proud to announce that we are in a process of a major refurbishment in which we will also update the television sets. We will definitely forward your comments through... More

Strand, Western Cape, South Africa
Contributor
18 reviews 18 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Lord Charles hotel is a luxury hotel with good old fashioned service and it very conveniently located with chairs at the check in desks... Very professional and non- guests can not go to the rooms as it is access controlled for even better security. Good facilities with room service if needed and late night kitchen... Truly a pleasant stay

Was this review helpful? Yes
lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you for comments on our location as it is one of our best features. We are thrilled to read that you have enjoyed your stay to the fullest, and that nothing was too much trouble. We look forward to welcome you back soon! Warmest regards, The NH Management Team More

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Additional Information about NH The Lord Charles

Address: Cnr Main Road (M9) & Broadway Boulevard (R44) Roads, Somerset West 7130, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Somerset West
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH The Lord Charles 4*
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Also Known As:
Nh The Lord Charles Hotel Somerset West
NH The Lord Charles Somerset West, South Africa - Cape Town

97 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Nestled amidst the natural beauty of the Cape Winelands, NH The Lord Charles welcomes guests with warm hospitality and effortless luxury. Situated a mere 20 minutes from Cape Town International Airport, NH The Lord Charles is a unique hotel combining the relaxed elegance and sophistication of a modern hotel, with the ease and charm of the local countryside. A hotel that is renowned for its friendly service and stylish attention to detail, guests soon realise that nothing is too much trouble. Regular shuttles also operate from the hotel to the popular shopping centres and entertainment areas in and around Cape Town. ... more   less 
Number of rooms
198

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