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All 7 Somerset West hotels

NH The Lord Charles

4.0 of 5 Hotel   |   Cnr Main Road (M9) & Broadway Boulevard (R44) Roads, Somerset West 7130, South Africa
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287 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Lord Charles Hotel is a good option if one is looking for a formal venue for a Matric Dance. The service is excellent and very friendly. The menu is varied with a selection of plated starters and desserts from which to choose and the buffet main course allows guests to select from a wide range of dishes. The security... More

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Centurion, South Africa
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed at the hotel, on 27/28 Mar '14, before relocating from Somerset West back to Centurion, Pretoria. The hotel has undergone some more improvements since we last stayed there in 2012. It is classier than ever! The food in the restaurant was particularly good. A must is a visit to the "pub". Nice atmosphere and they... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thanks for the positive feedback we are thrilled to read that you enjoyed your stay to the fullest. We always endeavour to welcome all our guests with warm hospitality and effortless luxury. We will definitely forward your comments through to the staff as this makes all their hard work worthwhile. Thank you for commenting on our facilities and our food... More

Somerset West, South Africa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We were given a wedding anniversary gift of a night with breakfast at the Lord Charles. After 46 anniversaries, this was our very best. The staff are wonderful, friendly & efficient. We had dinner in one of the hotel restaurants and that was a wonderful experience as well. Thank you Lord Charles and staff for making us feel so welcome... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you for positive review. We are delighted to hear that we could contribute some joy to your Anniversary gift much appreciated. Thanks for commenting that we have exceeded your expectations and that you found our staff friendly and willing to please. This is something we pride ourselves on! Warmest regards, NH Management and staff More

Cape Town, Western Cape, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have been going to the Lord Charles for our Anniversary and my Birthday for a while. I honestly can't think of anywhere else I would rather spend these special occasions. When we got to the hotel, we were greeted by a very friendly and helpful receptionist. We were upgraded to a suite for very little extra. Our room was... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you for putting your trust in us and sharing your experience with us. As mentioned in your letter and we must agree with you we really do our best to focus more on quality and attention to detail. Take care of yourself, until we welcome you back to NH The Lord Charles Hotel on your next anniversary or birthday.... More

London
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

I am rather surprised at some of the negative comments recently submitted by fellow reviewers. Agreed, the TVs are archaic, but why would you want to watch any more than the news when there's so much to do on your doorstep?! The bar? Yes, it is a bit small, but you can take your drinks outside to the pool or... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

We were delighted to read that you enjoyed your stay and so appreciate the feedback regarding our WiFi, pool service, magnificent lobby, pillow menu and friendly service as we are renowned for our friendly service and attention to detail. We assure you of our best attention always and looking forward to welcome you back in the too distant future. Warmest... More

Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has the potential to be really fantastic. Its got big open grounds and a great lobby, bar and restaurant areas. Unfortunately the rooms feel a little dated and overall the place feels a little rundown in parts. The TV in my room was at least 15 years old, or at least it looked it. On the positive the... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you so much for taking the time to review NH The Lord Charles Hotel. We so truly value this constructive feedback and your positive feedback regarding our comfortable beds, cleanliness and facilities as we try to make it a comfortable “home-away-from-home”. We are looking forward to welcome you back in the too distant future. Warmest regards, NH Management and... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

This is not a bargain basement hotel, yet the television sets harken from the dark ages of crt screens! Reception had to lead us to our passageway by means of a flashlight because of an apparently recurring electrical problem. Front desk also billed me twice for the room before I checked out, causing a 15 minute delay in checking out.

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you so much for taking the time to review NH The Lord Charles Hotel. We sincerely apologize that your expectations were not met regarding the facilities of our hotel. We are constantly working on improving the ambiance of NH The Lord Charles Hotel. We hope to have the opportunity to welcome you back so that we may showcase our... More

Cape Town Central, South Africa
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Kindly forward this email to one and all that help making my parents 40th wedding anniversary a memorable one, On Friday night, my father took a wrong turn, I called the LORD CHARLES HOTEL to assist in guiding my parents to your “home” Thank you for the receptionist that convey the message urgently over the another person that guide them... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you so much for taking the time to review NH The Lord Charles Hotel. We so appreciate your positive feedback and we are thrilled to read that your parents have enjoyed their stay to the fullest. Our staff was so pleased to receive your compliments as this makes all their hard work worthwhile. We look forward to welcoming your... More

Bloomington, Indiana
Top Contributor
139 reviews 139 reviews
62 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is in Somerset West area near Stellenbosch, so it’s about 45 minutes to 1 hour drive from Cape Town City Center. I was here for a conference, and the conference facilities were nice. The hotel itself is a bit old and tired feeling. The rooms were quite spacious, but had old décor. The beds were good as was... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you for your constructive feedback given on your recent stay at NH The Lord Charles Hotel. We sincerely apologize that your expectations were not met regarding the look and feel of our hotel. We are constantly working on improving the ambiance of NH The Lord Charles Hotel. Thank you for your positive feedback regarding our spacious rooms, comfortable beds,... More

Tucson, Arizona
Contributor
13 reviews 13 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The Lord Charles is located in the beautiful scenic town of Somerset West. While the grounds are pretty, I found the hotel tired and stuffy. The rooms are large and spacious with unexpected laminate flooring and furnished with old looking beds, a desk and drawer set that simply did not exude charm and comfort. The bathroom was very modern but... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you for your review and for pointing out some of our unique attributes like our location, spacious rooms and manicured garden. Your feedback is much appreciated. We sincerely apologize that we did not meet your expectations with regards to the floors, fitness facilities and bathrooms. We have taken your feedback into account and will take action wherever possible. We... More

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Additional Information about NH The Lord Charles

Also Known As:
Nh The Lord Charles Hotel Somerset West
NH The Lord Charles Somerset West, South Africa - Cape Town
Address: Cnr Main Road (M9) & Broadway Boulevard (R44) Roads, Somerset West 7130, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Somerset West
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Somerset West
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH The Lord Charles 4*
Official Description (provided by the hotel):
Nestled amidst the natural beauty of the Cape Winelands, NH The Lord Charles welcomes guests with warm hospitality and effortless luxury.Situated a mere 20 minutes from Cape Town International Airport, NH The Lord Charles is a unique hotel combining the relaxed elegance and sophistication of a modern hotel, with the ease and charm of the local countryside.NH The Lord Charles has simply combined an international, cosmopolitan style, with a local flair and warmth making it a comfortable home-away-from-home from which guests can discover and enjoy their business or leisure activities. NH The Lord Charles prides itself on its comfort, elegance and welcoming hospitality, ensuring an intimate hotel experience for all visitors. ... more   less 
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