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All 6 Somerset West hotels

NH The Lord Charles

4.0 of 5 Hotel   |   Cnr Main Road (M9) & Broadway Boulevard (R44) Roads, Somerset West 7130, South Africa
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NH The Lord Charles
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70%
Ranked #2 of 6 hotels in Somerset West
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
PWDCD Cape Town, Western Cape, South Africa
  • Reviews (310)
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310 people have reviewed this hotel

Traveler rating
    115
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    55
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Cape Town, Western Cape, South Africa
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

This is the perfect break away for the city. Lots and lots of good place to eat and visit very close by and lots of good wines. The hotel is good value for money with clean rooms and excellent service.

Was this review helpful? Yes
Somerset West, South Africa
1 review
5 of 5 stars Reviewed 6 days ago NEW

We hosted our annual 'Mega-Connect' - a business networking event at NH Lord Charles in Somerset West this week. What exceptional service and attention to detail - the event was a huge success and the hotel had a big part to play in it. "Nothing is too much trouble" that is their motto and they certainly live up to it.... More

Was this review helpful? Yes
lordcharles9, Manager at NH The Lord Charles, responded to this review

As a hotel it is vital for us to work with our local community therefore we wants to thank you for giving us the opportunity to be part of your event. We will definitely forward your compliments through to our staff as this makes all their hard work worthwhile. We look forward to welcoming you back for your next networking... More

Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed 1 week ago NEW

I was part of a conference today (EXPO) that was hosted at the Lord Charles Hotel in Somerset West. I can only compliment the entire staff on making this event such a pleasant experience. The set up was beautiful, the food was delicious, what a lovely setting for an Event! After the event I got a chance to see some... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

We are delighted to receive such encouraging comments. Thank you for recognising some of our unique selling points like best location, best service and small things like an espresso machine in our suites much appreciated. We look forward to welcoming you back. Warmest regards, The NH Management Team More

2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Stayed at The NH Lord Charles Hotel for three weeks. Within the first week we had a total of $5100.00 U.S. Dollars stolen from the safe in our room. The management was VERY DEFENSIVE and RUDE about the whole ordeal, in fact they could have cared less!!!! Even after reporting to the police they were unwilling to even investigate. As... More

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you very much for your comment regarding your recent stay. We sincerely apologise that we did not meet your expectations and with regards to the safe issue. Please allow us the opportunity to point out the following to you, which we are sure you are aware of: Procedure of our electronic safes: • Place your valuables in the safe,... More

Bunbury, Australia
Top Contributor
50 reviews 50 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 5 days over Easter - what a joy. Had a suite; the hotel is quite dated and looks a bit tired on the inside, but the rooms were comfortable, the service very good all round, and the breakfasts were excellent. Plenty of parking, and it feels secure. Could do with a bar fridge in the room though...

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Dear Mr. Daniel, you have put so much joy in our hearts for complimenting us in such away, much appreciated. Thanks a lot for pointing out some of our unique selling points which we pride ourselves on like our comfortable rooms, excellent service and best breakfast in the Helderberg area. Your point noted about the bar fridge we will definitely... More

Southampton
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There's not really a lot to fault with the Lord Charles, I give it 4 stars instead of 5 just because of the location (I'd have given it 4.5 stars if I could). The rooms are very comfortable, the restaurant food & service are excellent and the staff are friendly & helpful. The grounds are extensive and beautifully maintained. Overall... More

Was this review helpful? Yes 1
lordcharles9, Manager at NH The Lord Charles, responded to this review

We are renowned for our peaceful, tranquil atmosphere. We are also known as the gateway to the winelands area and we would like to thank you for finding our property as a very relaxing and comfortable break. We will definitely forward your comments through to our staff they will be so please to receive your compliments as this makes all... More

Cathcart
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our son Ryan has an obsession with hotels, even creating his own hotel reception area in our lounge at home. Each room of the house is allocated as a room in his hotel and mom and dad are hotel staff or guests. He, of course, is the manager. Ryan recently celebrated his 6th birthday and as a birthday present for... More

Was this review helpful? Yes 1
lordcharles9, Manager at NH The Lord Charles, responded to this review

As a hotel we really rely on constructive feedback from our guests and with feedback such as yours it makes all our hard work worthwhile. We as the NH family always tries to put children / family first therefore we would like to thank Ryan for being so appreciative as it is the smaller things in life that counts. We... More

Rehoboth, Namibia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

excellent service, lovely romantic atmosphere during dining time with a band of music, awesome comfortable bed and room, overall great. Very welcoming and nice to just chill at the pool.We had a room that faced the woods it was very quiet and we enjoyed sitting on our porch.

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lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you so much for taking the time to review NH The Lord Charles Hotel and for mentioning how much you had loved it much appreciated. We looking forward to welcome you back in the too distant future. Warmest regards, The NH Management Team More

Cardiff, United Kingdom
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a lovely place. It's set in beautifully maintained grounds, and the building itself is magnificent, I especially liked the dark wood floor in my room. There's a secluded pool are, great for chilling out. And as many reviews have mentioned, the service is excellent. The large reception area is welcoming and relaxed, I loved my room - it... More

Was this review helpful? Yes
lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you so much for taking your time to reviewed us. We truly appreciate the fact that you have pointed out some of our unique selling points such as our beautifully maintained manicured grounds, excellent service and spacious comfortable rooms. We love having you stay with us and are looking forward to welcoming you in the near future. Warmest regards,... More

Cape Town
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had a fabulous experience this week of the service at the conference facilities at the Lord Charles. I would like to compliment Henry and his team for the great service. Nothing was too much hassle for him. We had a number of requests like rearranging the seating for 2 very big venues after everything had been set up as... More

Was this review helpful? Yes 1
lordcharles9, Manager at NH The Lord Charles, responded to this review

Thank you kindly for your comments on Tripadvisor regarding your stay in June. We are thrilled to hear that you found our conference facilities outstanding as we are always trying to live up to our reputation and vision of “Best conference area in the Western Cape“. We will definitely forward your comments through to our staff especially Wihan, Henry and... More

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Additional Information about NH The Lord Charles

Address: Cnr Main Road (M9) & Broadway Boulevard (R44) Roads, Somerset West 7130, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Somerset West
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH The Lord Charles 4*
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Also Known As:
Nh The Lord Charles Hotel Somerset West
NH The Lord Charles Somerset West, South Africa - Cape Town

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Nestled amidst the natural beauty of the Cape Winelands, NH The Lord Charles welcomes guests with warm hospitality and effortless luxury. Situated a mere 20 minutes from Cape Town International Airport, NH The Lord Charles is a unique hotel combining the relaxed elegance and sophistication of a modern hotel, with the ease and charm of the local countryside. A hotel that is renowned for its friendly service and stylish attention to detail, guests soon realise that nothing is too much trouble. Regular shuttles also operate from the hotel to the popular shopping centres and entertainment areas in and around Cape Town. ... more   less 
Number of rooms
198

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