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NH Cape Town The Lord Charles

Certificate of Excellence
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Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
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NH Cape Town The Lord Charles
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NH Cape Town The Lord Charles
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456 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Birmingham UK
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Whoever is in charge of recruitment and training at the Lord Charles deserves a pat on the back. The 'fine dining 'a la Carte' restaurant is also very good indeed. The people make up for a hotel that is looking very tired around the edges. When we checked in Reception proudly announced the Hotel is to undergo a major refurbishment... More 

Was this review helpful? Yes 1
Cape Town Central, South Africa
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We held our sixth Race Night charity event at The Lord Charles last week with over 300 guests. It was a stunning success. The Chicken dish was excellent.The Hotel staff were amazing in that they had very little time to get the the three Somerset Rooms ready for the evening following an all day conference. Jean, the events manager called... More 

Was this review helpful? Yes 1
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Robert We are delighted to receive such encouraging comments. Thank you for recognizing our exceptional service delivery. As a hotel it vital for us to work as a team to ensure great service therefore we wants to thank you for giving us the opportunity to be part of your event. We will definitely forward your compliments through to our... More 

Henley-on-Thames, United Kingdom
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff gave us an excellent welcome and as it was AM and the room was not ready the staff took our bags and looked after them until we returned to the Hotel. Very nice pool area and Bar had a musician playing his guitar. The rooms are all being replenished in August which they need to be as they... More 

Was this review helpful? Yes 1
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear John Thank you for taking the time to give us such a positive review on your recent stay here at NH The Lord Charles Hotel. We always strive to attend to our guests needs to make their stay as pleasant as possible and we are delighted to read that our staff took such great care of you. We look... More 

Durban, South Africa
Top Contributor
54 reviews 54 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Disinterested staff, long corridors straight out of 'The Shining', used crockery left outside guest rooms for hours, no assistance with luggage, no elevators and sad old showers that flood the bathroom. Worst of all, during breakfast a diner at a nearby table had a chair leg randomly break, causing her to fall and hit her head. Dining service was slow... More 

Was this review helpful? Yes 1
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Larissa Thank you very much for your comment regarding your recent stay. We truly appreciate your honest feedback and are also very sorry to read that your expectation was not met with regards to service delivery. Your points noted about the specific issues were addressed immediately. We continuously strive to improve the standard of our hotel and are proud... More 

Chicago, Illinois
Top Contributor
95 reviews 95 reviews
29 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The NH Cape Town The Lord Charles (what a mouthful) is quite a lovely spot to have to spend some time. It is quite a ways from "Cape Town" proper, but is in a safe community, and worth investigating if you are visiting. The grounds really make the hotel. It is in a park-like setting and is very restful. The... More 

Was this review helpful? Yes 1
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest It is wonderful to read such positive reviews. Thank you for mentioning all our brilliant attributes that make our hotel stand out in our area. I am delighted to report that we will be undergoing some renovations this year to add to the ambiance of the Hotel. We look forward to welcoming you back to NH The Lord... More 

Karlsruhe, Germany
Top Contributor
187 reviews 187 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Far from the Cape town center city and touristic places (around 50 km), but with a good structure. Good to rest. The breakfast was quite good, a lot of option (warm and cold), fruits, juice. The staff are quite good, try to help you with everything is possible. The room was clean. They offer transfer from the hotel to airport... More 

Was this review helpful? Yes 1
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to give us such a detailed review on your recent stay. We value our guests’ feedback tremendously. Thank you for mentioning all our attributes we pride ourselves on, such as the location, our staff, great breakfast and clean rooms. Our Hotel is our pride and joy and we always strive to make... More 

Workington, United Kingdom
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had a lovely time stayed 2 nights on arrival and again 2 nights before flying back to UK. Airport just say 20min down the road easy access . Beautiful setting close to Strand and the winelands. Staff all round great!

Was this review helpful? Yes
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Sonia It is wonderful to read such positive reviews. Thank you for mentioning all our brilliant attributes that make our hotel stand out in our area. We hope we will see you in the future for a longer stay, so you can have the opportunity to see more of our magnificent surroundings. Warmest regards The NH Management Team More 

Citrusdal, South Africa
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Great staff with two super restaurants. Roomd are getting a little tired. Lovely and big open gardens for walks. Can recommend this for families. A summer haven when it is hot in South Africa. Children would love the pool.

Was this review helpful? Yes
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to give us such a positive review on your recent stay at NH The Lord Charles Hotel. It is always a pleasure to read that we have met the expectations of our guests. It’s with great delight that I can report that we will be doing renovation on the majority of our... More 

Sandton, South Africa
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

We enjoyed another stay at the Lord Charles. The staff are exceptional, Mr Fortuin, restaurant manager even made our omelettes as the dining room was busy. The rooms need a facelift but the food very good, breakfast, La Vigne Restaurant and room service. The Superior rooms on ground floor in front are a must as they give you the opportunity... More 

Was this review helpful? Yes
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Marie-Louise We are delighted to read that you have enjoyed yet another stay with us here at NH The Lord Charles Hotel. Thank you for your great review on the rooms and breakfast experience, we always go above and beyond to create an exceptional experience to our guest. Allow me to report with great pleasure that we will be... More 

somerset west
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 15, 2015

We have been coming to Lord Charles for many years, and have a great fondness for it in general. Before Christmas we had two very nice meals in La Vigne restaurant. We came again this week, and were really disappointed. The waiter seemed flustered and busy the whole time, which was not at all relaxing. The head waiter solved various... More 

Was this review helpful? Yes 1
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Jane Thank you very much for your comment regarding your recent stay. We sincerely apologise that we did not meet your expectations with regards to your overall experience in the restaurant. We will communicate you feedback effectively to the kitchen and food and beverage department. We assure you of our best attention always and hope that you will give... More 

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