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L'Ermitage Franschhoek Chateau & Villas

Lambrechts Road, Franschhoek 7690, South Africa
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L'Ermitage Franschhoek Chateau & Villas
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A recent review
5 of 5 stars reviewed 1 week ago
Ertjies Cape Town Central, South Africa
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122 reviews from our community

Traveler rating
    53
    38
    21
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    4
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26
53
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Town Central, South Africa
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Outstanding service, great food and beautiful view, it well worth visiting for a special occasion. They will make it even more special! Jus ta stone';s throw from Franschoek where you can experience all the decadent pleasures of wine, food, chocolate and art. PS I see fro m another comment that one visitor was unhappy about her room at reception -... More 

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PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Thank you very much for reviewing our hotel on Tripadvisor. We take all comments very seriously and try to improve constantly. Receiving compliments such as yours motivate us all to strive even harder for perfection. We hope to welcome you back to L'Ermitage in the not to distant future! Yours sincerely Paul More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

We booked through booking.com. Arrived at the beautiful hotel only to find out our room was located next to the reception check in table. Our view from our room was of the outside road and parking lot! We had no sense of privacy during our stay because of noise from reception hall and parking lot! When informing the staff on... More 

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PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Dear Candicegumede Thank you for posting your review. Our rooms do not all have the same views and unfortunately the night you have stayed with us we were fully booked. We allocate rooms on a first come, first serve basis. Unfortunately your reservation did not mention that you wanted a specific view. We do care about the comfort of our... More 

Cape Town Central, South Africa
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife celebrated her 40th Birthday at L'Ermitage over this past weekend. We invited about 50 family members and friends which included several children. The GM Cynthia ensured that we were allocated about 20 Villa's and Chateau's which comfortably accommodated us all. Paul, the food and beverage manager attended to our dietary requirements and menu selection and Mark the Chef... More 

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PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Thank you for posting your opinion on Tripadvisor. Your appreciation of the efforts required to provided Halaal catering motivates us to do the same in the future. We look forward to welcome you, and any of your friends, back at L'Ermitage in the not too distant future. As-salamu alaykum Paul More 

Somerset West, South Africa
Top Contributor
91 reviews 91 reviews
40 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I booked a King Suite for two nights for our 33rd wedding anniversary. On arrival we were informed that the A/C's were being serviced in the hotel and were upgraded to a villa overlooking the dam. Truly French architecture and ambiance, we felt like we were in another country. We decided to have dinner at the hotel... More 

Was this review helpful? Yes 1
PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Dear Doug I am very sorry that I was unaware that it was your anniversary!! If you want to celebrate the 34th anniversary with us, we will not only welcome you with the regular glass of Champagne, but will have a bottle on ice in your room with flowers for your lovely wife! Thank you for your complimentary review and... More 

Cape Town Central, South Africa
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights with a wedding party. On the eve of the wedding, the hotel provided the most amazing braai (barbeque) which was enjoyed by all. The breakfasts were very good and the staff very friendly and helpful. Judging by the other reviews in previous months, it would appear as though the hotel has improved already! The... More 

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PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Dear Cindy-Sevasti It was a pleasure to have you as our guest and thank you for your comments. We are aware that everything is not perfect, but you have helped motivating our team to maintain our focus on improving. We look forward to welcome you back in the near future. Yours sincerely Paul More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 14, 2015

This is really a gem hidden away in Franschhoek. Their service are great all around and they really go the extra mile. The rooms are modern, spacious with stunning views. The kitchens are well equipped and really modern. The staff are friendly and professional and really go out of their way to make your trip pleasant.

Was this review helpful? Yes 3
PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Dear Stephanie V Thank you very much for your flattering review. The beauty of our area is a gift from the Creator and our desire to satisfy all our guests needs, is our sincere passion! Yours sincerely Paul Botha More 

London, United Kingdom
Top Contributor
109 reviews 109 reviews
33 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 20, 2015

Set near the head of a beautiful valley in which nestles the town of Franschhoek. The hotel and apartments are styled in a neo-romantic style reminiscent of France. Our two bedroom apartment was spacious, clean and comfortable. A small shared swimming/plunge pool was near the apartment. A great place to stay and explore Franschhoek and the surrounding vineyards or just... More 

Was this review helpful? Yes 1
PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Dear NABAVEY On behalf of every staff member THANK YOU for staying at L' Ermitage and for the complimentary review. We are truly blessed to be situated in such beautiful surroundings! I am particularly pleased to hear that you have enjoyed dinner. Presently all our menus are under review and we are very excited to offer you meals from local,... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 14, 2015

Beautiful place,this gem is a little oasis in the perfect location.The rooms are lovely, clean, Villa number 10 is amazing with incredible views!! The food is delicious. The Staff are friendly and welcoming, their service being second to none.

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Jyvaskyla, Finland
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 11, 2015

We stayed in L'Ermitage for three days 27.12.-30.12.2014 with our friends. In total we were 5 people: 3 adults and two children. At first glance the accommodation looked great: spacious rooms, three terracces, kitchen, big baths, swinning pool. However, after first impression there was not much positive to say. First we noticed that one of the safety boxes didn't work... More 

Was this review helpful? Yes 2
PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Dear Lainle Thank you very much for posting your review. I was employed at the beginning of February with the specific purpose of correcting and improving all the aspects of our guest's overall experience. Our breakfast buffet offering has already improved and we are in the process of reviewing all menus and operating procedures. An employee training program is now... More 

Cape Town Central, South Africa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 31, 2014

The situation and the accommodation are superb, but that is where it stops. Firstly we had to change rooms shortly after arrival because the air conditioning and the Television were not functioning. The second room had a functioning TV and we thought the air conditioning was working which proved not to be the case. However having moved once already we... More 

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