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L'Ermitage Franschhoek Chateau & Villas

4.0 of 5
Lambrechts Road, Franschhoek 7690, South Africa
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L'Ermitage Franschhoek Chateau & Villas
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A recent review
4 of 5 stars reviewed yesterday
Lynnie07 Cape Town, South Africa
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126 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Town, South Africa
Top Contributor
106 reviews 106 reviews
48 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed over on a Saturday night after a function in Franschhoek a couple of weeks ago. We were very impressed with the facilities of the villa we had booked and it was very spacious, clean, modern and comfortable. We live near Franschhoek and I would highly recommend this as a fantastic base to stay for anyone wanting to explore... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in a villa and it has really deteriorated since our last visit 2 years ago. We were moved from our initial villa because of broken patio furniture however, our next villa had badly cracked walls and noticeable damp, a fridge that hadn't been cleaned (terrible odour), cob webs in the corners of the bedroom, dirty towels and I... More 

Was this review helpful? Yes 2
69cynthia, General Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Thank you very much for taking the time to bring your concerns to our attention. Your comments are noted and appreciated because only through guest feedback can we improve our service and offering. We will be in contact with you regarding your concerns in a private email. Kind regards Management More 

Cape Town, South Africa
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 4, 2015 via mobile

Well appointed Villas with high end finishes. Clean and very comfortable. Overlooking the lake towards the mountain brought great photo opportunities. The two bedroom Villa allows for privacy. This is great value for money. Thank you L'Ermitage 😀😀😀

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Cape Town Central, South Africa
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 17, 2015

Outstanding service, great food and beautiful view, it well worth visiting for a special occasion. They will make it even more special! Jus ta stone';s throw from Franschoek where you can experience all the decadent pleasures of wine, food, chocolate and art. PS I see fro m another comment that one visitor was unhappy about her room at reception -... More 

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PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Thank you very much for reviewing our hotel on Tripadvisor. We take all comments very seriously and try to improve constantly. Receiving compliments such as yours motivate us all to strive even harder for perfection. We hope to welcome you back to L'Ermitage in the not to distant future! Yours sincerely Paul More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 14, 2015 via mobile

We booked through booking.com. Arrived at the beautiful hotel only to find out our room was located next to the reception check in table. Our view from our room was of the outside road and parking lot! We had no sense of privacy during our stay because of noise from reception hall and parking lot! When informing the staff on... More 

Was this review helpful? Yes 1
PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Dear Candicegumede Thank you for posting your review. Our rooms do not all have the same views and unfortunately the night you have stayed with us we were fully booked. We allocate rooms on a first come, first serve basis. Unfortunately your reservation did not mention that you wanted a specific view. We do care about the comfort of our... More 

Cape Town Central, South Africa
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 9, 2015

My wife celebrated her 40th Birthday at L'Ermitage over this past weekend. We invited about 50 family members and friends which included several children. The GM Cynthia ensured that we were allocated about 20 Villa's and Chateau's which comfortably accommodated us all. Paul, the food and beverage manager attended to our dietary requirements and menu selection and Mark the Chef... More 

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PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Thank you for posting your opinion on Tripadvisor. Your appreciation of the efforts required to provided Halaal catering motivates us to do the same in the future. We look forward to welcome you, and any of your friends, back at L'Ermitage in the not too distant future. As-salamu alaykum Paul More 

Somerset West, South Africa
Top Contributor
96 reviews 96 reviews
41 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed March 2, 2015

My wife and I booked a King Suite for two nights for our 33rd wedding anniversary. On arrival we were informed that the A/C's were being serviced in the hotel and were upgraded to a villa overlooking the dam. Truly French architecture and ambiance, we felt like we were in another country. We decided to have dinner at the hotel... More 

Was this review helpful? Yes 1
PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Dear Doug I am very sorry that I was unaware that it was your anniversary!! If you want to celebrate the 34th anniversary with us, we will not only welcome you with the regular glass of Champagne, but will have a bottle on ice in your room with flowers for your lovely wife! Thank you for your complimentary review and... More 

Cape Town Central, South Africa
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 27, 2015

We stayed here for 2 nights with a wedding party. On the eve of the wedding, the hotel provided the most amazing braai (barbeque) which was enjoyed by all. The breakfasts were very good and the staff very friendly and helpful. Judging by the other reviews in previous months, it would appear as though the hotel has improved already! The... More 

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PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Dear Cindy-Sevasti It was a pleasure to have you as our guest and thank you for your comments. We are aware that everything is not perfect, but you have helped motivating our team to maintain our focus on improving. We look forward to welcome you back in the near future. Yours sincerely Paul More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 14, 2015

This is really a gem hidden away in Franschhoek. Their service are great all around and they really go the extra mile. The rooms are modern, spacious with stunning views. The kitchens are well equipped and really modern. The staff are friendly and professional and really go out of their way to make your trip pleasant.

Was this review helpful? Yes 3
PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Dear Stephanie V Thank you very much for your flattering review. The beauty of our area is a gift from the Creator and our desire to satisfy all our guests needs, is our sincere passion! Yours sincerely Paul Botha More 

London, United Kingdom
Top Contributor
112 reviews 112 reviews
34 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed January 20, 2015

Set near the head of a beautiful valley in which nestles the town of Franschhoek. The hotel and apartments are styled in a neo-romantic style reminiscent of France. Our two bedroom apartment was spacious, clean and comfortable. A small shared swimming/plunge pool was near the apartment. A great place to stay and explore Franschhoek and the surrounding vineyards or just... More 

Was this review helpful? Yes 1
PaulBotha2, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Dear NABAVEY On behalf of every staff member THANK YOU for staying at L' Ermitage and for the complimentary review. We are truly blessed to be situated in such beautiful surroundings! I am particularly pleased to hear that you have enjoyed dinner. Presently all our menus are under review and we are very excited to offer you meals from local,... More 

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