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Protea Hotel Franschhoek

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33 Huguenot Road, Franschhoek 7690, South Africa
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Protea Hotel Franschhoek
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Protea Hotel Franschhoek
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224 Reviews from our TripAdvisor Community

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Traveler rating
    85
    101
    32
    5
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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    (224)
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Cape Town, South Africa
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I like the hotel and think it has a great setting, but for once there was something extra missing that I'd grown to expect form the hotel, especially a 4 star. For dinner there were no diners so we, I assume, did what others do and strolled down the road to find a restaurant with a buzz. The rooms were... More 

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Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Thank you for the comment on Tripadvisor, your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities at all times. Please accept our sincere apologies for the inconvenience that you have experienced during your stay. We appreciate honest criticism and we most definitely make time to discuss the issue. These... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

My husband and myself bought tickets for the Bastille festival on Sunday 12 July 2015. We decided to pack an overnight bag as we thought we might spend a night or two, off the cuff. Once there, we had a lovely time at the festival. We looked into a couple of different types of accommodation. The first was a bit... More 

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Cape St Francis, South Africa
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

No offense, Protea because you have always provided me with a good stay...this is not your basic Protea Hotel. Having once been a family hotel by another name, this little gem came with Franschoek charm - Bit of old school feel with modern conveniences. My room was spacious and comfortable, the breakfast was well-presented and the staff was helpful and... More 

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Cape Town Central, South Africa
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 23, 2015

My wife and I spent a cold and wet weekend in Franschhoek a few weeks ago. As we had stayed at the Protea Hotel, Franschhoek on a few occasions in the past we decided to book in there again. Unfortunately standards appear to have slipped since we were last there. Besides the fact that their staff do not go out... More 

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Cape Town Central, South Africa
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 9, 2015

We stayed here for an anniversary night away Jan 2014 and loved the fact that you can walk to have lunch coffee etc. Stayed during summer months so used the pool. The hotel itself is fine - average but the location is nice and central. Rooms are a bit tired. Breakfast average

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Hermanus, South Africa
Level Contributor
205 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed April 14, 2015

This hotel is located in a lovely setting and our past experience when staying in Franschhoek led us to book here again. We found the hotel to be exactly as it was on the previous occasion - very welcoming and efficient staff, a comfortable room, decent breakfasts, and a pleasant bar/stoep area. This time we had in fact booked a... More 

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Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good morning Agenomad Thank you so much for your time you took to write this great review about our Hotel. Always a great pleasure to have Guest that appreciate what we offer. And yes our Junior suits are a little dark and when we can assist a Guest we will go all out to make our Guest stay a memorable... More 

Northcliff - Johannesburg
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 7, 2015

Stayed in room #5 and as per the comment(s) from other travelers; the filthy stained carpet issue is still not resolved. I doubt even if the room was vacuumed before I got it as there was plastic & crumbs on the floor. Luckily I only used this as a base to sleep and wore my flip-flops in the room not... More 

Was this review helpful? Yes 1
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good Morning Thank you for taking the time to talk to me today with regards to your recent stay at Protea Hotel Franschhoek. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience that you experienced during your stay. These... More 

Forres Scotland
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed March 21, 2015

Stayed here unexpectedly when our travel arrangements fell through. We were not sure about it but we could not find any alternatives. However there was nothing to worry about. This is a nice little hotel, not fancy but very clean and comfortable with a very nice pool area. Rooms and bathrooms are large and quite well equipped with bath and... More 

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Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good afternoon Sir/Mam Thank you so much for the time you spend to write this commend on Tripadvisor. We are very greatful for the comment that you had on our Hotel. So sorry for the carpet problem we went back after reading this and spoke to our Housekeeping department to make sure that we wont have another remark about the... More 

Riebeek Kasteel, South Africa
Level Contributor
178 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed March 19, 2015

I stayed at this hotel for 4 nights while on a cycle tour in the Franschhoek area. The rooms are comfortable and well appointed and the staff friendly and helpful. But somehow it does not quite earn a 4th star - probably 3.5 stars! It was the small things that they got wrong - eg. not always a barman in... More 

Was this review helpful? Yes 1
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good day Mr. Moolman Thank you for time spend to write something. We appreciate you feedback. We will most defnitely have a look into the things mentioned that was picked up at Breakfast. Most defenitely not what Protea Hotel Franschhoek stands for. with this we can now offer a better service to our Guest. More 

Newmarket, United Kingdom
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed March 12, 2015

Stayed for a week as part of a group there for golf. Only ate in once and was unimpressed. Breakfasts were OK but no more. It is close to the centre so one can easily get to restaurants . The pool area is small ,the rooms are OK and so on and so on -just average.

Was this review helpful? Yes
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good day Thank you for taking time to write something on tripadvisor. We appreciate honest cricism and we most defiintely made time to discussed the issue. More 

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