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Protea Hotel Franschhoek

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33 Huguenot Road, Franschhoek 7690, South Africa
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Protea Hotel Franschhoek
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Ranked #7 of 9 Hotels in Franschhoek
A recent review
4 of 5 stars reviewed 5 days ago
traveltimesl Forres Scotland
Review This Hotel

216 reviews from our community

Traveler rating
    84
    97
    30
    4
    1
See reviews for
32
131
8
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Forres Scotland
Top Contributor
58 reviews 58 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here unexpectedly when our travel arrangements fell through. We were not sure about it but we could not find any alternatives. However there was nothing to worry about. This is a nice little hotel, not fancy but very clean and comfortable with a very nice pool area. Rooms and bathrooms are large and quite well equipped with bath and... More 

Was this review helpful? Yes
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good afternoon Sir/Mam Thank you so much for the time you spend to write this commend on Tripadvisor. We are very greatful for the comment that you had on our Hotel. So sorry for the carpet problem we went back after reading this and spoke to our Housekeeping department to make sure that we wont have another remark about the... More 

Riebeek Kasteel, South Africa
Top Contributor
166 reviews 166 reviews
50 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 4 nights while on a cycle tour in the Franschhoek area. The rooms are comfortable and well appointed and the staff friendly and helpful. But somehow it does not quite earn a 4th star - probably 3.5 stars! It was the small things that they got wrong - eg. not always a barman in... More 

Was this review helpful? Yes
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good day Mr. Moolman Thank you for time spend to write something. We appreciate you feedback. We will most defnitely have a look into the things mentioned that was picked up at Breakfast. Most defenitely not what Protea Hotel Franschhoek stands for. with this we can now offer a better service to our Guest. More 

Newmarket, United Kingdom
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for a week as part of a group there for golf. Only ate in once and was unimpressed. Breakfasts were OK but no more. It is close to the centre so one can easily get to restaurants . The pool area is small ,the rooms are OK and so on and so on -just average.

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Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good day Thank you for taking time to write something on tripadvisor. We appreciate honest cricism and we most defiintely made time to discussed the issue. More 

Bergen, Norway
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We decided to have a last minute stay in Franschhoek and after all other accommodation was fully booked we had no choice but to stay here. We paid R1100 which is defiantly not worth it. The room is very average and you can see that the price is meant for tourists and not South-Africans. We asked them for a fridge... More 

Was this review helpful? Yes 1
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good day Thank you for the time that was spend to post something on Tripadvisor. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience that you experienced during your stay. Your request for a fridge that was not looked... More 

Shepperton
Top Contributor
75 reviews 75 reviews
58 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 2nights at the start of our tour with SAGA on a HB basis. The rooms were comfortable, food good & staff extremely friendly & helpful. Wifi in rooms as well s reception. We were on the 1st floor overlooking the pool. We didn't find it noisy. The hotel is within easy walking distance of shops on... More 

Was this review helpful? Yes
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good Afternoon Thank you so much for taking your time to write a review on our Hotel. we appreciate every little experience Guest had at our Hotel good or bad. We always take all information and work with it to make our Hotel a good place to have a break at. Thank you for all the good reviews given. Keep... More 

Carlisle, United Kingdom
Top Contributor
106 reviews 106 reviews
47 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed 4 weeks ago

An Excellent location in the small town with parking available in the hotels car park behind the hotel. A chain hotel with only about 30 or so rooms all set around a courtyard with pool. The rooms are clean, comfortable a decent size with baths & separate large showers. Tea/Coffee making facilities in room along with a fridge. Night time... More 

Was this review helpful? Yes 1
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good afternoon Thank you so much for the time that was put in to do this review on our Hotel. We appreciate the good word and good publicity we get with this review. We will most defnitely look into the slow tea service other wise we always try to meet our Guests needs and expectations. Looking forward to your next... More 

London
Top Contributor
85 reviews 85 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel could almost be a motel but, it has a restaurant, a pool and some public rooms. Whilst not luxurious, the rooms are good, the staff very helpfull, and the location excellent. The breakfast staff were a little disorganised , they needed prompting to serve teas and coffees

Was this review helpful? Yes 1
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good day Thank you for taking some time to write a review about our Hotel. Always good to know what our Guests experience was like at our Hotel. We take every remark seriously and make work of it. Thank you for good and bad remarks because we can only work on te flaws when we know what it is. Take... More 

London, United Kingdom
Top Contributor
103 reviews 103 reviews
21 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed February 15, 2015

An excellent location just at the entrance to Franschoek and with a superb car park, this hotel is a great, simple place to stay whilst sampling the attractions of Franschoek. Rooms set around a courtyard with a rather inviting pool in the middle. It's not flashy, just comfortable. The breakfasts are a little basic, the coffee quite bad, the bathrooms... More 

Was this review helpful? Yes
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Hi Sir/Mam Thank you for taking time to write a piece on tripadvisor. We are greatful for your review it's always welcome as we are always interested to know where we lack. We will most definitely look into the things stated in review and work to better ourselves. Many thanks for the positive words as well. Highly appreciated. Keep well More 

SouthShields
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 7, 2015

We stayed here with friends to celebrate my birthday. On arrival there was a cake and wine in the room and the most beautiful card. The staff here are great and very helpful. The hotel itself is in a central position for walking into Franschoek. The rooms are spacious clean and there is a turn down service each night. The... More 

Was this review helpful? Yes
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Hi Colin-Pauline Thank you for the good review written and taking time out to do this. We are thrilled that we could make your stay worth it even tho we let dow at one spot, but will most defenitely use that advise to better ourselves. We glad you could enjoy a good birthday and we are looking forward to the... More 

KZN South Coast, South Africa
1 review
3 of 5 stars Reviewed January 26, 2015

This is one of the noisiest hotels that I have ever stayed in. The aircon in the room next door had a problem that made the bathroom wall shake every few minutes the whole night. The doors in the corridor make a lot of noise when being opened. On Saturday night we got very little sleep because there were guests... More 

Was this review helpful? Yes
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Good day Please accept our sincere apologies for the disappointment and inconvenience you have experienced throughout your stay at Protea Hotel Franschhoek. It is most definitely not the standard we strive to achieve. We appreciate your bringing the shortcomings and problems you experienced to our attention. We can assure you that your comments have been taken to heart and addressed... More 

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