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Protea Hotel Franschhoek

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33 Huguenot Road, Franschhoek 7690, South Africa
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1 room 1 guest
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Protea Hotel Franschhoek
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229 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
  • All months
    (229)
  • Mar-May only
    (60)
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    (36)
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    (45)
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    (88)
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Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Excellent hotel in a great position with an easy 5 minute walk into the centre of town. The rooms were spotlessly clean, well appointed and spacious.We were there in January it it was HOT 36 degrees but no humidity, Pool area brought a welcome swim and a couple of beers in the shade. Breakfast was varied and filling. All in... More 

Was this review helpful? Yes
Johannesburg, Gauteng, South Africa
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Thank you to Errard and the team for making my stay comfortable. From check-in to check-out the team was focused on making my stay as pleasant as possible. The hotel is conveniently located and its an easy walk from one end of the town to the other. The team gave suggestions on what to do, where to eat etc. in... More 

Was this review helpful? Yes
Errard, Public Relations Manager at Protea Hotel Franschhoek, responded to this review

Thank you for your words of appreciation during your recent stay at Protea Hotel Franschhoek. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for... More 

MOSSEL BAY
Level Contributor
10 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Our room was definately 5 star with a bathroom to match. What a pleasure to have a bath AND a separate shower. We were also treated with packets of sweets and mixed nuts. The hotel is ideally situated if you wish to explore the town by foot. The dining room was very quiet and I presume most people prefer to... More 

Was this review helpful? Yes
Errard, Public Relations Manager at Protea Hotel Franschhoek, responded to this review

GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Franschhoek is the only true yardstick we have for measuring whether or not we have met their expectations. We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! Thank you for choosing... More 

Cape Town Central, South Africa
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family outing to the Cape Winelands was fun and flavoursome ; based in the well-managed and friendly Protea Hotel Franschhoek, we were well-placed to explore the wide range of wineries and restaurants in this mountainous setting. Our rooms were very comfortable , overlooking the well-maintained pool and manicured gardens. Breakfasts were delicious, with a wide choice of cold and... More 

Was this review helpful? Yes
Errard, Public Relations Manager at Protea Hotel Franschhoek, responded to this review

Thank you for the comment on TripAdvisor, your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities at all times. Please accept our sincere apologies for the inconvenience that you have experience with our kitchen service during your stay. We appreciate honest criticism and we most definitely make time to... More 

Durbanville, Western Cape, South Africa
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is situated in the Cape Winelands town of Franschhoek, in itself worth a visit with some of the fines culinary venues in the country. However, the in house restaurant of the hotel is up there with any of these, serving dishes such as ostrich bobotie (a traditional curry dish), delicious stuffed chicken breast of local salmon trout. The... More 

Was this review helpful? Yes
Errard, Public Relations Manager at Protea Hotel Franschhoek, responded to this review

Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side... More 

Cape Town, South Africa
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 24, 2015

I like the hotel and think it has a great setting, but for once there was something extra missing that I'd grown to expect form the hotel, especially a 4 star. For dinner there were no diners so we, I assume, did what others do and strolled down the road to find a restaurant with a buzz. The rooms were... More 

Was this review helpful? Yes
Errard, General Manager at Protea Hotel Franschhoek, responded to this review

Thank you for the comment on Tripadvisor, your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities at all times. Please accept our sincere apologies for the inconvenience that you have experienced during your stay. We appreciate honest criticism and we most definitely make time to discuss the issue. These... More 

1 review
4 of 5 stars Reviewed July 20, 2015 via mobile

My husband and myself bought tickets for the Bastille festival on Sunday 12 July 2015. We decided to pack an overnight bag as we thought we might spend a night or two, off the cuff. Once there, we had a lovely time at the festival. We looked into a couple of different types of accommodation. The first was a bit... More 

Was this review helpful? Yes
Errard, Public Relations Manager at Protea Hotel Franschhoek, responded to this review

Thank you for choosing to stay at Protea Hotel Franschhoek and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future. Best Wishes Anna Steyn More 

Cape St Francis, South Africa
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 9, 2015

No offense, Protea because you have always provided me with a good stay...this is not your basic Protea Hotel. Having once been a family hotel by another name, this little gem came with Franschoek charm - Bit of old school feel with modern conveniences. My room was spacious and comfortable, the breakfast was well-presented and the staff was helpful and... More 

Was this review helpful? Yes
Errard, Public Relations Manager at Protea Hotel Franschhoek, responded to this review

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Franschhoek and to hearing from you again! Best Wishes Anna Steyn More 

Cape Town, South Africa
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 23, 2015

My wife and I spent a cold and wet weekend in Franschhoek a few weeks ago. As we had stayed at the Protea Hotel, Franschhoek on a few occasions in the past we decided to book in there again. Unfortunately standards appear to have slipped since we were last there. Besides the fact that their staff do not go out... More 

Was this review helpful? Yes
Errard, Public Relations Manager at Protea Hotel Franschhoek, responded to this review

Dear Selwyn, Thank you for taking the time to communicate with us via telephone and emails.Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience that you experienced during your stay. I confirm therefore that your comments have been followed... More 

Cape Town Central, South Africa
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 9, 2015

We stayed here for an anniversary night away Jan 2014 and loved the fact that you can walk to have lunch coffee etc. Stayed during summer months so used the pool. The hotel itself is fine - average but the location is nice and central. Rooms are a bit tired. Breakfast average

Was this review helpful? Yes
Errard, Public Relations Manager at Protea Hotel Franschhoek, responded to this review

To whom it may concern: GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated. Best Wishes Anna Steyn More 

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