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All 7 Tzaneen hotels

Coach House Hotel & Spa

4.0 of 5 Hotel   |   Old Coach Road | Agatha, Tzaneen, South Africa
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Coach House Hotel & Spa
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Ranked #2 of 7 Hotels in Tzaneen
A recent review
5 of 5 stars Reviewed February 24, 2013
SheriBobLove2Travel Liverpool, Pennsylvania
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43 reviews from our community

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    4
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5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Coach House Hotel & Spa
See the most recent reviews
Liverpool, Pennsylvania
Top Contributor
353 reviews 353 reviews
50 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed February 24, 2013

I felt like I was on a stage coach making a stop over. We loved the cottage style rooms where your wake up call is a door bell ringing as your morning coffee or tea is delivered through the door in your dresser in the room. The rooms were well appointed with fireplaces and a sitting area. For those who... More 

Was this review helpful? Yes
Coach H, Manager at Coach House Hotel & Spa, responded to this review

Dear Sir/Madam, It is so very nice to hear from people such as yourselves that truly understand and appreciate the nature of a heritage property such as Coach House. History, antiquity and heritage all combine to tell a story, a story that is uniquely Coach House. We look forward to welcoming you back with open arms. Your home away from... More 

Sandton
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 18, 2013

We spent a night at the Coach House In February 2013. It is sadly neglected, dirty and not worth the rates charged. Management was absent. The staff were friendly and the food tasty, but staff can only do so much. THe hotel has not been painted in years, the showers were mouldy, the bar fridge dirty, plant pots were empty... More 

Was this review helpful? Yes 1
Coach H, Manager at Coach House Hotel & Spa, responded to this review

Dear Betsie, We apologise for your disappointing trip and have taken to heart all of the issues raised pertaining to Coach House. We are happy to say that these issues are all fixable and you will be happy to know that we are finally starting the renovation program, with gardens tamed, pathways cleared and new management en-route. Success is a... More 

Johannesburg, South Africa
Top Contributor
90 reviews 90 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 21, 2013

We did not stay at the Hotel, only had Christmas lunch with our family. We had a lovely meal, with all the trimmings and could not have asked for more. The hotel does need some TLC compared to the grand establishment we remember of 15-20 years ago, however the views have not changed and given a good chance we are... More 

Was this review helpful? Yes
Coach H, Manager at Coach House Hotel & Spa, responded to this review

Dear Madam, Thank you, thank you, thank you.. We cherish your positive attitude and compliments, customers like you make our job so much more than just a job. You help us to believe and live the passion that is hospitality. Not much more to say other than thank you, thank you, thank you. Restoring glory one customer at a time.... More 

Cape Town Central, South Africa
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 30, 2012

Sadly, she seems to have abdicated and is no longer a shadow of its former glory. Having stayed at the Coach House on numerous occasions dating back to 1984, we were terribly disappointed to see this wonderful establishment going to seed. On arrival, the all pervasive smell of kitchen drains seems to set the scene, the litter strewn in the... More 

Was this review helpful? Yes 3
Coach H, Manager at Coach House Hotel & Spa, responded to this review

Dear Tim, It is not often that I get the chance to read a review that raises serious questions and highlights the challenges ahead of us... I must thank you for helping to refocus us on the task ahead and motivating us to take on the challenge. As you may have read in previous responses we are actively restoring Coach... More 

Johannesburg, South Africa
Top Contributor
87 reviews 87 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed November 6, 2012

Not only are the facilities run down and desperately in need of upgrading, but the food was poor too. We spent a weekend there and tried to find alternate accomodation after the first night. The website advertising the rates was misleading as it seemed to provide rates per room, not per person. The rates do not provide good value for... More 

Was this review helpful? Yes 1
Coach H, Manager at Coach House Hotel & Spa, responded to this review

Dear Glen, Thank you for giving us a transparent and honest review of Coach House, rest assured we do not take service delivery issues lightly and have used your comments as part of our Management and Staffing review. Please accept our apologies going forward. You will be happy to know that we have committed plenty of resources both financial and... More 

Midrand, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

I have been very sceptical about the hotel due to the reviews i have read about it, despite my husband trying to convince me of how nice the place is. I finally decided to judge for myself and i must say I went there with very low expectations. Needless to say i was proven wrong, the place might not be... More 

Was this review helpful? Yes
Coach H, Manager at Coach House Hotel & Spa, responded to this review

Dear Madam, We thank you kindly for taking the time to review our property, we are always grateful for compliments such as yours and we use these as our prime motivator for our team. Your comments on "underrated" were well taken and fit in to our service ethos: (loving to serve our guests better every day). Hoping to see you... More 

Pretoria
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 4, 2012

After reading many reviews of this hotel we arrived with some apprehension. The stay was lovely. The hotel is in an amazing setting with lovely views. The rooms are not brand new and possibly not 5 star quality, but were very clean and all the beds were comfortable. The bathroom was clean which for us is very important. The staff... More 

Was this review helpful? Yes 2
Coach H, Manager at Coach House Hotel & Spa, responded to this review

Dear Madam, Thank you for your kind review, we at Coach House are very proud of our staff and are always appreciative of the kind words and compliments we receive from such wonderful people. We are working hard on making our breakfast the best in Tzaneen, your comments show us that we are heading in the right direction. Hope to... More 

Pretoria, Gauteng, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2012

I was at a loss for words when I read some of the unkind comments on the Coach House Hotel. Are we talking about the same place? When I was there in May I decided that I had one foot in heaven. All staff members are so polite, well-trained and kind. The hotel has a colonial feel and the bedrooms... More 

Was this review helpful? Yes 1
Coach H, Manager at Coach House Hotel & Spa, responded to this review

Dear Irene, Thank you so much for your compliments, we are always grateful for such wonderful feedback from our clients. I will pass on your compliments to the staff and we look forward to you coming back for some of our Crème Brule (hopefully you do not have to drive thousands of kilometres). Hoping to see you back soon. Warmest... More 

Johannesburg, South Africa
Top Contributor
58 reviews 58 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 26, 2012

My wife and I have stayed at the Coach House 5 times over the last 8 years; it is typically our Wedding Anniversary venue because of the surroundings, tranquility and 5 Star service. Our recent 4-day (3 night) trip suggest the former 2 have been retained, but we felt that perhaps the old lady is heading down to 3 stars.... More 

Was this review helpful? Yes
Coach H, Manager at Coach House Hotel & Spa, responded to this review

Dear Sir/Madam, We thank you for taking the time to inform us of your personal experience at the Coach House. We are consistently looking for ways to improve and will use your and other valuable customers feedback as a route map to restoring Coach House to her former glory. Since your review we have already put Coach House on a... More 

Frankfurt, Germany
Top Contributor
60 reviews 60 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed May 30, 2012

We have been staying at the Coach House for the last 10 years and it is sad to see that this hotel is slowly but surely dilapidating. The rooms are in desperate need of renovations, the quality of the food has dropped, the equipment in the Gym are in a bad state and the indoor pool area is not very... More 

Was this review helpful? Yes 2
Coach H, Manager at Coach House Hotel & Spa, responded to this review

Dear Sir, Madam, Thank you for your review on Tripadvisor...We take this forum as a score card on our performance and as a valuable management tool in helping us to build and make positive progress on such a wonderful property. We have spent some time on getting the right management team in place to bring the Coach House back to... More 

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Additional Information about Coach House Hotel & Spa

Address: Old Coach Road | Agatha, Tzaneen, South Africa
Location: South Africa > Limpopo Province > Tzaneen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Coach House Hotel & Spa 4*
Number of rooms: 45
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Also Known As:
Coach Hotel Tzaneen

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