This hotel was impressively clean and well-maintained. It's still rather new and the rooms are modern and stylishly decorated. I felt right "at home" here because the room was well-appointed with a fridge, microwave, coffee maker and plenty of attractive touches (we had a regular room, not a suite). I must repeat, the room was absolutely spotless! Conveniently located on... more

Jacuzzi did not work. They tried to fix it and could not - which stinks, but these things happen. Called manager next day, no call back. Called again, no call back. Customer service at the management level not good AT ALL. Other staff seemed nice. All i wanted was a refund to the general room price. If something happens on... more

Reserved the room for an escape getaway on Thursday night of our vacation. The website was confusing so we called the hotel to book the package that included a hot tub room, sparkling wine with wine glasses & a $50 certificate to Library IV restaurant. The lady who answered the phone told us it would be cheaper to book the... more

We arrived at this hotel at 7 P.M. on the night of our stay. The room given to us was dirty...used tampon on floor, blood stains on the tile in the bathroom. We asked for another room and were told "no...all booked". We then asked for the room to be cleaned, and went to dinner. When we came back at... more

I stayed here for 5 nights and had no problems. The hotel is very clean, front desk and housekeeping friendly and professional, great breakfast (includes waffles, hardboiled eggs, yogurt, fresh fruit, cereals, coffee, tea, juice, granola bars and more). The location is very convenient and easy to find. The only negative is walls that allow noise to pass through from... more

My boyfriend and I stayed for our anniversary in the jacuzzi suite. It was a very nice room, comfortable beds, and a good breakfast. However, I must second what another reviewer said. My credit card was charged twice. You put it through on the website and it was charged before I checked in. The girl at the front desk said... more

Our wedding reception was at Scotland Run; this hotel was nearby, newer, and convenient. We had booked the honeymoon suite over 10 months in advance. Overall, if you only intend to spend a night there, it's fine. However, the honeymoon suite is on the first floor of the hotel and the staff does not take tired newlyweds into account when... more

I fly into Cross Keys airport for business every few months, and always come back to this hotel because it's so close to the small airport and your rooms are comfortable and work-friendly. Kudos to the staff who consistently goes the 'extra mile' to make sure that my stay is perfect in every way. Also, I love the Scotland Run... more

Thank you for helping my wedding party during my recent wedding. Your hotel was fabulous! My friends and relatives were extremely happy with your staff's great attitudes and the beautifully decorated rooms. They loved the hospitality room. My new husband booked a hot tub suite to surprise me for our 1st month anniversary. :) Kudos to your hotel, we loved... more