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Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk

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18 Western Drive, Westampton, NJ 08060
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Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk
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Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk
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24 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jackson, New Jersey, Usa
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

*Previous review was done in Dec. 2014 This is our second review from our stay in June 2015. The Pros: The hotel has been updated since our Dec. stay. The gentleman that has been employed with Holiday Inn for 3wks, was extremely nice, and cheerful. We were checked in quickly. The rooms were very inviting and welcoming, the beds were... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago NEW

I have never been disappointed by my stay at HIE, Mt Holly, NJ. This is not say that my numerous visits have ben perfect. The real quality of a hotel isn't that they get things right, but how they react during adversity. Even when a mistake happened during one of my reservations, Sabrina (one of the exceptional professionals at HIE)... More 

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Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It was easily to find off the NJ Turnpike. I was greeted by Vanderbilt at the front desk, what a great professional welcome. My room was very clean and was clearly renovated not too long ago. Breakfast was good, let's face it, it is a free upscale continental breakfast. If I don't want the eggs and sausage that they offer,... More 

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Kutztown, Pennsylvania
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Booked 2 rooms with queens beds through holiday inn website, booked a few days before travel. Arrived to stand behind group of about 30 teens in a sports group. 1 person working for HI. Should have anticipated need for additional help. After 45 minute wait I start to check in. After 10 mins the one person working tells me they... More 

Was this review helpful? Yes 1
GuestRelationships, Guest Relations Manager at Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk, responded to this review

We are so sorry to hear of the issues you experienced when were accidentally overbooked. This is not the way that we want our guests to feel about us. Please accept our apologies and we hope you will give us another opportunity in the future to provide an amazing stay at our hotel. More 

Travelers are raving about these Westampton hotels

San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My daughter and I had to drive late into the night and were exhausted when we dragged into this Holiday Express. Good luck for us! From the guy working the graveyard shift at the front desk to the breakfast buffet and housekeeping staff, everyone was incredibly nice, helpful and accommodating. The room was clean and updated, the sheets/bed clean and... More 

Was this review helpful? Yes
GuestRelationships, Guest Relations Manager at Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk, responded to this review

Thank you so much for the lovely review of your stay with us. We're glad to hear that we were able to provide a room for you to recharge from your long drive. We hope to see you again soon! More 

1 review
1 of 5 stars Reviewed 4 weeks ago

We've never had to stay in a hotel in Mt. Holly, NJ before, but this was a special weekend where our friend's place was already packed with family members from overseas. Be aware that companies pay for advertsing space on Google and that they paid for that 4.8 star rating. We arrived early. There were only 4 cars in the... More 

Was this review helpful? Yes
GuestRelationships, Guest Relations Manager at Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk, responded to this review

We appreciate the time you've taken to post a review of your stay with us. We are so very sorry that our hotel did not meet your expectations. We can assure you that ratings that you refer to on Google+, Expedia or Trip Advisor cannot be purchased. Wouldn't all hotels have 5's if they could? Our apologies as well for... More 

Swanzey, New Hampshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 26, 2015

We were traveling home from vacation in SC - we decided to stop for the night versus finishing our trip home - I made a reservation through Expedia for this hotel and paid Expedia (yes, Expedia directly) $125.00 for our 1-night stay. When we arrived the front desk was empty, the phone was ringing and ringing for several minutes and... More 

Was this review helpful? Yes 1
GuestRelationships, Guest Relations Manager at Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk, responded to this review

Our apologies for the difficulties you are encountering. This issue will be escalated to our corporate office to ensure that the proper charges and credits are received. Again we apologies for these billing issues. Safe Travels! More 

Huntsville, Alabama, United States
Level Contributor
3 reviews
2 of 5 stars Reviewed April 17, 2015

Most of us have certain expectations of hotel chains we frequent. This Holiday Inn Express appears to be an older (poorly) renovated hotel. The old style Heat/AC unit was obtrusively noisy. Likewise the vent fan in the bathroom. The rug was dingy and did not look to be overly clean. The free wireless internet did not work for the first... More 

Was this review helpful? Yes
GuestRelationships, Guest Relations Manager at Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk, responded to this review

Thank you for taking the time to post a review of your stay with us. We are sorry to hear of the issues you encountered while staying with us. The details you provided will be shared with our General Manager and team managers to ensure that these areas are addressed. We hope that you will give us another opportunity in... More 

Stonington, Connecticut
Level Contributor
120 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
2 of 5 stars Reviewed April 11, 2015

We stayed here on the last night of our 28 day trip to Florida and back to CT. I didn't want to drive thru NYC during rush hour so we stopped here out of convenience for location. We should have kept going! We have had excellent experience with Holiday Inn Express during trips such as this but this hotel was... More 

Was this review helpful? Yes
GuestRelationships, Guest Relations Manager at Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk, responded to this review

Thank you for taking the time to post a review of your stay with us. We are so sorry to hear of the issues you encountered during your stay. Our General Manager will be addressing them during our next staff meeting. We hope you will give us another opportunity to earn all 5 bubbles on your next trip through Mt.... More 

Chesapeake, Virginia
Level Contributor
348 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
2 of 5 stars Reviewed March 28, 2015

We are platinum priority club members and we stay at Holiday Inn Express hotels all the time. This was one of those flukey Holiday Inn Express hotels that you should avoid at all costs. First of all, the grounds to the hotel were filthy. Literally, garbage all over the place. It actually looked like a dumpster fell over and the... More 

Was this review helpful? Yes
GuestRelationships, Guest Relations Manager at Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk, responded to this review

We appreciate you taking the time to share such a detailed review of your stay with us. Please accept our apologies for the issues you encountered. We hope that you shared them with our management team while you were still on site so that they could be immediately addressed. Your input will be shared with our on property management team... More 

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