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Holiday Inn Express Hotel & Suites West Long Branch

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294 Highway 36 East, West Long Branch, NJ 07764
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Holiday Inn Express Hotel & Suites West Long Branch
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229 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • All months
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    (58)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Have stayed at this Holiday Inn multiple times in the past 4-5 years. Proximity to Seven Presidents Beach is great. Also Mammoth Mall for rainy days. :) Staff has consistently been exceptional. Friendly and helpful. Rooms always clean. Breakfast reliably good.

Was this review helpful? Yes
Nashville, Tennessee
Level Contributor
114 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice, rather large Holiday Inn Express with large rooms and comfy beds. Breakfast was adequate, though the space is a bit tight considering the room count here. Wi-Fi was sluggish and needs upgrading - again, with this many rooms, we need more bandwidth. Our bed was quite comfy. The faucet assembly on our bathroom sink was loose.wobbly... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear DavidLou, Thank you for taking the time to review your recent stay at the Holiday Inn Express & Suites West Long Branch! We are happy to hear you enjoyed your stay, and we greatly appreciate all the feedback. We have alerted maintenance about the issues you noted to be fixed immediately. Thank you again for the wonderful review, and... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Room was nice and bed was comfy. The parking was tough. Breakfast was pretty good. Staff amazing. Try to get a suite splurge the space and the bathroom had a jetted tub and separate walk in shower. Fridge in room plus microwave. 2 big flat screen tvs. I will go back and pay for suite and not wait for upgrade.... More 

Was this review helpful? Yes 1
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear Elliot G, Wow - thank you! We are thrilled to hear that you enjoyed everything about your stay in one of our suites plus all the amenities we offer. We greatly appreciate the outstanding review, and we look forward to having you stay with us again soon! Sincerely, Holiday Inn Express & Suites West Long Branch More 

New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In its category of hotel, this hotel is top notch. The rooms are large, comfortable and clean. The staff is friendly and accommodating to your every need. They are clearly managed well. There is an indoor pool that the children enjoy and a nice outdoor seating area. The free breakfast is more than adequate and saves you the time, trouble... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear Andrew A, Thank you! We are thrilled to hear you have continuously chosen to stay with us over the years and always have an exceptional stay! We greatly appreciate your wonderful review, and we look forward to your next stay with us. Sincerely, Holiday Inn Express & Suites West Long Branch More 

Long Island, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Have stayed at many hotel chains, but this is the only one that is EXTREMELY deceiving when booking online. Booked several months in advance and had to modify my reservation a week before arrival. Although I booked through the hotel website, I was told it went through a "third party", ihg ( which I found is actually only the parent... More 

Was this review helpful? Yes 2
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear NorthFork, We would like to take this opportunity to apologize for your recent stay, and we understand your frustration. It is to our understanding that you may have booked a pre-paid, nonrefundable reservation through our IHG site. When booking this specific rate, guests are charged ahead of time, any time from the day of booking up until the day... More 

Woodhaven, New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel numerous times and I continue to stay here because they never disappoint. Hotel is always clean the staff is always friendly. My only complaint is that it is virtually impossible to get a late check out at this hotel. Other than that love this place!

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear Taccara B, Thank you for the outstanding review! We are thrilled to hear that you continuously choose to stay with us at the Holiday Inn Express & Suites West Long Branch and always have a phenomenal stay. We greatly appreciate the wonderful comments, and we look forward to seeing you again soon. Sincerely, Holiday Inn Express & Suites West... More 

Staten Island, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The staff was so helpful. The friendly front desk staff even gave us coupons as well as a map and a list of places to eat. The hotel was so clean!! Shower worked great. You couldn't beat the price for this high quality hotel.

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear Sharon A, Thank you! We are pleased that the staff made your stay with us exceptional. We pride ourselves in providing top-notch customer service, and we are so happy your stay was everything you had hoped. Thank you again, and we hope you choose to stay with us again soon. Sincerely, Holiday Inn Express & Suites West Long Branch More 

Oceanport, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

While undergoing home construction, my husband and I chose the Holiday Inn Express in W. Long Branch, NJ after exploring about 5 other similar accommodations. This hotel could not have worked out better. From the front desk (managers Brook and Clint) to the breakfast and housekeeping staff, it was a "family" atmosphere. They do everything possible to make the stay... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear Cathy K, Thank you for this wonderful 5-star review! We are so happy that you completely enjoyed your stay while your home was under construction. We will be sure to share your review with Brooke, Clint, and the rest of the staff as I am sure it will brighten their day. Thank you again, and we hope you stop... More 

minneapolis
Level Contributor
240 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we thoroughly enjoyed our stay at this holiday inn express. our room was quiet, comfortable, small fridge, small micro, crisp sheets, nice towels, nice amenities in the bathroom. only 4 stars because there was no wifi on the fourth floor close to room 400. very disappointing. we had to keep going to the lobby for any wifi. otherwise, a very... More 

Was this review helpful? Yes 1
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear seetheworld010, Thank you so much for the wonderful review! We are absolutely thrilled that you completely enjoyed your stay with us at the Holiday Inn Express & Suites West Long Branch. We greatly appreciate your review and feedback. We will look into the issue regarding WiFi on the fourth floor. Thanks again, and we hope you choose to stay... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 27, 2015 via mobile

My family and I decided to head down to the shore for a few days for a mini get away and we picked this hotel because it was within a few miles to the beach. I'm really glad we chose to stay at this hotel for a few reasons. First, the price was very reasonable compared to some of the... More 

Was this review helpful? Yes 1
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear RoseNye, Thank you for the wonderful 5-star review! We are very happy to hear that you and your family had an exceptional stay with us at the Holiday Inn Express & Suites West Long Branch during your mini getaway to the shore. We greatly appreciate your review, and we look forward to having you stay with us again soon.... More 

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