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Holiday Inn Express Hotel & Suites West Long Branch

2.5 of 5 294 Highway 36 East, West Long Branch, NJ 07764
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites West Long Branch
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Holiday Inn Express Hotel & Suites West Long Branch
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183 reviews from our community

Traveler rating
    96
    58
    19
    6
    4
See reviews for
59
31
17
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • Spanish first
  • Any
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  • All months
    (183)
  • Mar-May only
    (38)
  • Jun-Aug only
    (61)
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    (56)
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    (28)
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Lancaster County, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel last week, Monday until Wednesday. All the staff was great, Clint, Oscar, Jessica, Samantha, everyone I encountered was sweet and friendly especially the breakfast helpers . Always going above and beyond to help you and make you feel special. The one thing I did enjoy while I was at the hotel was the social party... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear KateLynn J, Wow - thank you! We are absolutely thrilled that you completely enjoyed your entire stay with us at the Holiday Inn Express & Suites West Long Branch! Our staff strives to provide exceptional customer service to all of our guests, and it is wonderful to hear that their hard work is appreciated. We will be sure to... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Clint Jordan, the man who made pour reservations, and checked us in, is without a doubt, the most efficient, knowledgeable and professional person we have encountered in a long time. Clint personifies customer service.

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear Jollica, Thank you for the wonderful review of your recent stay at the Holiday Inn Express & Suites West Long Branch! We are very pleased to hear that Clint provided exceptional service throughout your entire stay with us. We will be sure to share this review with him, and his outstanding service will definitely be noted. Thank you again... More 

NJ
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

this time i (we ) went as a couple and both of us were thoroughly impressed with ALL aspects of this establishment: clean, neat, modern, very friendly, inexpensive. large flat tv in room with quality beds and a very clean neat bathroom. the fourth floor's hallway is being refurbished....they honored my request for sheer silence and put us far from... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear olennyboy, Wow - thank you for the wonderful review! We are thrilled that you both had a great stay and enjoyed your accommodations, all the amenities offered at the property, and our exceptional staff. Your review will be shared with everyone here as I am sure it will brighten their day. Thank you again, and we look forward to... More 

Blairstown, New Jersey
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked a block of rooms for our wedding at this hotel, since we were getting married on the beach in Pier Village. The location is great and the hotel is clean, but dealing with this hotel was the most stressful part of wedding planning. The staff at the time were rude and messed up several reservations, including ours, and... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear maction9, Thank you for taking the time to review your recent stay at the Holiday Inn Express & Suites West Long Branch. We do apologize that you experienced some inconveniences during your stay in September. We have addressed your review with management and understand that it was a sold out weekend for the hotel, so unfortunately we weren't able... More 

Naples, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Delightful surprise during the Christmas & New Years week! After an unusually long travel to the NY metro area, we were pleasantly greeted, and the front desk even arranged to make us a very late night mug of steaming tea. That was the first of many treats in outstanding customer service from this lean but highly effective staff. Even during... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear DanceMomJR, Thank you for the outstanding review! We are absolutely thrilled that your stay with us was exceptional from your accommodations to our staff. The customer experience is our number one priority, and we are very pleased to hear that you and your family were taken care of during your entire stay. Your review will definitely be shared with... More 

Massapequa Park, New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 9, 2014

I stayed at this hotel in October, 2014 with my husband. We needed a place to sleep after a party that ended late in the evening and an early morning checkout to visit my daughter in college the next day. The price of the room was very good compared to other hotels in the area. The hotel was located on... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Wow - thanks! We are absolutely thrilled to hear that you had an exceptional stay with us at the Holiday Inn Express Hotel & Suites West Long Branch! We greatly appreciate your review, and we will be sure to share your comments with the entire staff. Thanks again, and we look forward to seeing you again! Sincerely, Holiday Inn Express... More 

Oklahoma City, Oklahoma
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

Loved staying here. It was recommended by my sister who lives in Fair Haven, New Jersey. The king suite we were in was wonderful. Had a Jacuzzi tub and shower. The Jacuzzi was perfect after a long unseasonably cold day. The cost was very reasonable and I would not hesitate to stay here again.

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear Sharon T, We are thrilled to hear that you had an exceptional stay in our king suite with jacuzzi tub! Thank you for a wonderful review, and we hope to see you again soon! Sincerely, Holiday Inn Express & Suites West Long Branch More 

Passaic, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 19, 2014

I've been staying at the Holiday Inn Express of West Long Branch for quite some time now due to my frequent business trips. This hotel has all of the amenities anyone could need; from the tasty free breakfast, nice workout room, to the free internet and warm cookies in the lobby. The rooms are always clean and come equipped with... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear Jessica G, Thank you for continuously choosing to stay with us at the Holiday Inn Express & Suites West Long Branch! We are thrilled that you always have an outstanding stay and enjoy everything we have to offer. We greatly appreciate your wonderful comments about Clint, our front office manager. We will be sure to share your review with... More 

Springboro, Pennsylvania
1 review
5 of 5 stars Reviewed November 14, 2014

I work on the road and for this particular assignment I was staying in this area for a few months. This hotel was able to match an unbeatable price for a holiday inn. The hotel is clean and quiet. I do not eat breakfast so I can not rate the breakfast. Not cause it is bad or because it is... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear CWIinspector, Thank you for the wonderful review of your stay with us at the Holiday Inn Express & Suites West Long Branch! We are very happy to hear you completely enjoyed your stay, and we greatly appreciate your recommendation to other travelers. We hope to see you again soon! Sincerely, Holiday Inn Express & Suites West Long Branch More 

seattlelover317
Top Contributor
59 reviews 59 reviews
23 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 10, 2014

We booked our stay for a family event at the local university. Check in was quick and easy. The room was very clean. The free wi-fi was great. Breakfast is ok although it was very crowded and tables weren't being cleaned quickly enough. The hotel is very close to Monmouth University, lots of shopping at and around the mall and... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Dear seattlelover317, Thank you for taking the time to share your wonderful experience at the Holiday Inn Express & Suites West Long Branch! We are very happy to hear that you and your family enjoyed your accommodations and our convenient location to several NJ hot spots! We appreciate your feedback regarding the breakfast area, and this will be addressed with... More 

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Additional Information about Holiday Inn Express Hotel & Suites West Long Branch

Address: 294 Highway 36 East, West Long Branch, NJ 07764
Phone Number:
Location: United States > New Jersey > Jersey Shore > West Long Branch
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Long Branch 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites West Long Branch
Holiday Inn West Long Branch
West Long Branch Holiday Inn

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