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Somerset Hills Hotel

200 Liberty Corner Road, Warren, NJ 07059
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Somerset Hills Hotel
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Ranked #1 of 1 Hotels in Warren
A recent review
5 of 5 stars Reviewed March 20, 2015
Mark H Basking Ridge, New Jersey
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180 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Canaan, New Hampshire
Top Contributor
77 reviews 77 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When I pulled into the parking lot late last night, I should have been warned...only a handful of cars for a multi-hundred room hotel. I stayed while on a business trip, primarily because it was close to the company I was visiting. About halfway thru a miserable night of tossing and turning, I thought seriously about packing up and going... More 

Was this review helpful? Yes 1
Andrew P, General Manager at Somerset Hills Hotel, responded to this review

First and utmost we wish to thank you for selecting The Somerset Hills Hotel. We sincerely apologize for the unpleasant experience and offer you no excuses. We are in the midst of a renovation and yes things are not as they should be. Please know we appreciate your business and hope you will allow us the opportunity to show our... More 

Basking Ridge, New Jersey
1 review
5 of 5 stars Reviewed March 20, 2015

I recently stayed at this property and had a fantastic customer service experience. Anastasia at the front desk was very friendly and extremely accommodating in assisting me with a room selection to meet my family's needs. The restaurant staff was very friendly and helpful as well.

Was this review helpful? Yes
Andrew P, General Manager at Somerset Hills Hotel, responded to this review

Thank you soooo much for your comments! We are fortunate to have someone like Anastasia on our staff and we are so thankful when our guests acknowledge our efforts. We realize you have many options so to be your hotel of choice means so much to us! We look forward to hosting you once again in the near future! Have... More 

Doylestown, Pennsylvania, United States
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 13, 2015

I stay here quite often, i go to a near by hospital for treatment and just feel so at home at this place. One of the main reasons is the staff. Kevin has been wonderful in helping coordinate my reservations. The girls and guys at the desk are always so pleasant and helpful. Breakfast at the hotel is highly recommended,... More 

Was this review helpful? Yes
Andrew P, General Manager at Somerset Hills Hotel, responded to this review

Thank you so much for taking the time to write such a wonderful review! We are fortunate to have someone like Kevin on our staff and we so appreciate your kind words. We realize you have many options so to be your hotel of choice means so much to us! We look forward to hosting you once again in the... More 

Polk City, Florida
Senior Contributor
27 reviews 27 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 4, 2015

Stayed at the Somerset Hills Hotel to be close to family in NJ. Room was OK, typical 1980's room. No refrigerator or microwave, found in all the budget places around. ONE cup coffee maker in room, Why bother?? NO complementary coffee on the weekends, how cheap can you get? Comfortable and clean room, very basic.

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Andrew P, General Manager at Somerset Hills Hotel, responded to this review

First and utmost thank you for staying with us during your recent visit to The Warren, NJ area. We sincerely apologize for not meeting your expectations. Our guest feedback is very important to us and we take your suggestions very seriously. We hope if your travel plans should bring you back to the NJ area that you will give us... More 

Tonbridge, United Kingdom
Top Contributor
54 reviews 54 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed December 6, 2014

Tired looking hotel. Decent bar though. My room smelled of cigarette smoke - not pleasant. Breakfast was good. But the air con at night made such a noise it woke me every time it fired up. Not great overall. Good value wise.

Was this review helpful? Yes 1
John A, General Manager at Somerset Hills Hotel, responded to this review

We would like to thank you for taking the time to write your comments in regards to your recent stay at The Somerset Hills Hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are in the process of a renovation and should... More 

New York City
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 23, 2014

Somerset Hills is a perfectly adequate hotel. The staff is friendly, The decor, a bit outdated. The hot water, very hot. The internet connection functioning. The parking is exposed. The location is, well, Warren, NJ. There is almost nothing within walking distance (a strip mall across a busy street). But, that is the location. On the other hand, there are... More 

Was this review helpful? Yes 1
John A, General Manager at Somerset Hills Hotel, responded to this review

Thank you for taking the time to write your comments in regards to your recent stay at The Somerset Hills Hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are in the process of undergoping... More 

Frederick, Maryland
Contributor
17 reviews 17 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 4, 2014

We attended a reunion and stayed the night. The food was the standard buffet selections, but it was cooked very nicely - the chicken breast was juicy and the salmon was very moist. The cheesecake was very good, not too sweet with a clean dairy taste. The bartender for the event was knowledgeable and quick, and the liquor selection was... More 

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John A, General Manager at Somerset Hills Hotel, responded to this review

Thank you for taking the time to write your comments regarding your recent stay and the event you attended at The Somerset Hills Hotel. We very much appreciate and value your feedback and will share it with our team. We appoligize for the inconveniece with your guest room and are glad it was rectified in a timely manner. Your responses... More 

Doylestown, Pennsylvania, United States
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 27, 2014

This hospital is very close to an outpatient center of Memorial Sloan Kettering Cancer Center in Basking Ridge. The main reason I chose this hotel is because I was able to get shuttle service to the the doctors and treatment offices. The entire staff are really excellent, very helpful. The rooms are average and I see them making improvements every... More 

Was this review helpful? Yes
John A, General Manager at Somerset Hills Hotel, responded to this review

Thank you for taking the time to write your comments in regards to your recent stay at The Somerset Hills Hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad... More 

Aberdeen, Washington
1 review
4 of 5 stars Reviewed October 22, 2014

The hotel was under renovation during our stay but the staff was excellent. When our rental car had a flat in the parking lot and the car folks said it would take a day to fix, Stacy, at the front desk, hooked us up with a local tire shop that did the job in a few hours, then refused payment... More 

Was this review helpful? Yes
John A, General Manager at Somerset Hills Hotel, responded to this review

Thank you for taking the time to write your comments regarding your recent stay at The Somerset Hills Hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

new providence, nj
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 8, 2014

So my husband planned a romantic night away for me. I have stayed at the Somerset Hills Hotel many of times before. What a shock to see that the room was only 99 dollars. Well comes to be the hotel is doing renovation on certain floors, but the room we stayed in was not all that "romantic". The bathroom had... More 

Was this review helpful? Yes 1
John A, General Manager at Somerset Hills Hotel, responded to this review

Thank you for taking the time to write your comments on your recent stay at The Somerset Hills Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to ensure we offer an exceptional experience for our... More 

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