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Teaneck Marriott at Glenpointe

Certificate of Excellence
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100 Frank W Burr Blvd, Teaneck, NJ 07666
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Teaneck Marriott at Glenpointe
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Teaneck Marriott at Glenpointe
Teaneck Marriott at Glenpointe
Teaneck Marriott at Glenpointe
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379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Calgary, Canada
Top Contributor
54 reviews 54 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great place. Meeting was next door so the location was perfect for me. Little lacking in the concierge room on 14th floor. Disappointing and for that it loses one "star" and there seemed to be a lot of proms or dinners going on in the conference room and everyone would congregate outside in the foyer for drinks, which was annoying... More 

Was this review helpful? Yes
Keith S, General Manager at Teaneck Marriott at Glenpointe, responded to this review

These detailed comments are very much appreciated and I will be certain to recognize both Randy along with Amy for making you experience brilliant! I am also excited to announce the addition of our new Marriott "M" Club, which will soon replace the existing Concierge Lounge, allowing for many enhanced offerings! We will look forward to your return visits in... More 

Belfast, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here for 3 nights and was massively impressed at the level of service from all staff I met during my staff, concierge, bar and waiting staff were fantastic but I really must single out Betsy on the front desk who checked us in, gave us a short tour of the facilities and then addressed every issue our party brought... More 

Was this review helpful? Yes
Keith S, General Manager at Teaneck Marriott at Glenpointe, responded to this review

Thank you for taking the time to share this feedback! Everything we do is aimed at providing you with an excellent hotel experience, so please know that I have passed along your comments with our entire team and will be certain to recognize Betsy for her genuine hospitality. We look forward to welcoming you back and will have the Buffalo... More 

West Chester, Pennsylvania
Top Contributor
96 reviews 96 reviews
26 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 1 week ago

I am a Platinum member and travel every week on business. My experience at this full service marriott was not so great. To start with, my access card did not allow me to get into the Concierge Lounge. So i had go back to the front desk to fix it. The lounge (on 14th floor) is very small, for a... More 

Was this review helpful? Yes
Keith S, General Manager at Teaneck Marriott at Glenpointe, responded to this review

Please allow me to apologize for the challenges that occurred during your recent stay. We do appreciate your loyalty as a Platinum Elite and of course, welcome thousands of international travelers throughout the year. I realize the existing Concierge Lounge is small; however, excited to share our plans for the new Marriott "M" Club, which will open in Q4 of... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed for one night for a friend's wedding on April 25, 2015 to April 26, 2015. Almost everything about the hotel was excellent. The bed and pillows were awesome. The bright and cheerful check-in lady was great. The biggest negative for me (and still is) is the ridiculously long hold for incidentals for $167. It's been over two weeks... More 

Was this review helpful? Yes 2
Keith S, General Manager at Teaneck Marriott at Glenpointe, responded to this review

Thank you for providing the details of your recent experiences and I am pleased to see the outstanding comments regarding your stay. I would like to apologize for the challenges specific to holding any funds on your credit card, as we did release the authorization; however, it appeared to be delayed due to your bank policy. We have made contact... More 

Pembroke Parish, Bermuda
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The staff are very friendly and professional. The rooms are clean and the in-room coffee was delicious. The beds are super comfortable. Pancetta was divine, satisfied my foodie urge for great meals. The spa water offered at the front of the hotel was wonderfully refreshing. The hotel itself is also very clean. Diligent staff work hard to maintain this hotel.... More 

Was this review helpful? Yes
Keith S, General Manager at Teaneck Marriott at Glenpointe, responded to this review

We truly enjoyed hosting your convention and I thank you for sharing these additional highlights from your recent experiences. I am pleased to see our team made your stay brilliant and we will look forward to welcoming you back! More 

Barrington, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We are long-time Marriott loyalists and have been staying at the Glenpointe Marriott for several years whenever we visit NYC. I never imagined that a hotel could feel like such a home-away-from-home! While literally, each and every staff person we came into contact with provided exemplary customer service, we must call out a few of our favorites who made this... More 

Was this review helpful? Yes 1
Keith S, General Manager at Teaneck Marriott at Glenpointe, responded to this review

Wow!! You have provided such an amazing review of your experiences and I am so grateful to share these comments with our team! Thank you for recognizing Victoria, Randy, Daisy and John specific to how they made your stay brilliant! We truly appreciate your continued loyalty to the Teaneck Marriott family and can't wait to see you again! More 

Closter, New Jersey
1 review
5 of 5 stars Reviewed April 19, 2015

This hotel is my favorite hotel for many many years,, for business related meeting, pleasure, intensive study, etc. They provide a great services by staffs, front desk, customer services, concierge, high quality beds and facilities, etc.- Very friendly in a professional manner. I trust and strongly recommend this hotel as the best hotel in the East Coast, NJ/NY/CT/PA, So amazing... More 

Was this review helpful? Yes
Keith S, General Manager at Teaneck Marriott at Glenpointe, responded to this review

On behalf of Team Teaneck, we truly thank you for being part of our family and for highlighting such amazing feedback! It has been a pleasure getting to know you and we always look forward to welcoming you back. I will share these comments with each of our hosts and appreciate your recommendation of the Teaneck Marriott at Glenpointe! More 

Amherst, Massachusetts
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 19, 2015

I love the spacious rooms at this hotel. Only complaint I have is that I had no fridge in my room. I stayed there for an event and not sure why but the staff was a little less accommodating the usual. I had politely asked for my room to be extended to a half day checkout of 6pm for the... More 

Was this review helpful? Yes
Keith S, General Manager at Teaneck Marriott at Glenpointe, responded to this review

Your continued loyalty to the Teaneck Marriott at Glenpointe is very much appreciated and I thank you for taking the time to highlight your experiences. I will be certain to recognize Betsy for the difference she continues to make with each of our guests along with the efforts taken to directly impact this stay. She is a perfect representation of... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed April 18, 2015

Our room was large and spotless. The beds were comfortable as were the easy chairs in the room. Linens were clean. Hotel is very nice with many places to sit, enjoy TV or watch the people go buy. The bar wasn't crowded but it took us forever to get 4 glasses of wine! The bathroom was nice and the TV... More 

Was this review helpful? Yes
Keith S, General Manager at Teaneck Marriott at Glenpointe, responded to this review

We appreciate your feedback and I am pleased to see your experiences were enjoyable! Please allow me to apologize for the delay in service when ordering your glasses of wine and know that I have brought this to the attention of our Restaurant GM. In addition and for future reference, we do have refrigerators in each of our Premium room... More 

1 review
1 of 5 stars Reviewed April 16, 2015

We encountered the most dishonest crew members while we stayed in this hotel. My wife ordered room service while I was in the bathroom. When the waiter brought the food to the room, I answered the door and when the waiter handed me the receipt to sign it, he failed to mention gratuity (18 or 20%) and a room service... More 

Was this review helpful? Yes
Keith S, General Manager at Teaneck Marriott at Glenpointe, responded to this review

Amelio - Please allow me to apologize for the inconveniences caused. It is common practice to apply an automatic gratuity on all "in room" dining orders. After reviewing our tickets further, I have confirmed the checks specifically spell out this gratuity inclusion in two different locations both above and below the signature line to ensure your awareness. Please know I... More 

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