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Extended Stay America - Somerset - Franklin

2.5 of 5
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30 Worlds Fair Drive, Somerset, NJ 08873
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Extended Stay America - Somerset - Franklin
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Ranked #7 of 15 Hotels in Somerset
A recent review
3 of 5 stars reviewed 2 weeks ago
Phyl_1949 New Jersey
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56 Reviews from our TripAdvisor Community

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    27
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Jersey
Level Contributor
13 reviews
6 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I spent about 5 weeks at this hotel. It was clean and the staff was very friendly and accommodating. The problem was there is nothing there to keep you occupied. I knew there was no fitness center or pool but my gym had 2 locations within about 20 minutes so I felt it would be okay. But for someone else... More 

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Level Contributor
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Don't stay at this hotel. I've been here for 3 weeks. They advertise free breakfast and I still haven't been able to find it. I found a dead roach in the bathroom. Last week when they cleaned my room they made the bed and took the trash out of the trash can but didn't take the box or empty bottles... More 

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New Jersey
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 21, 2015

Accommodations are very standard. Biggest complaint was that place is too cheap to provide real milk with morning coffee. Just coffeemate from a pump bottle. Pretty gross by NJ standards. Staff was friendly and courteous and cared about doing their job. One nice thing about this hotel is that it is a short walk to a decent pub on Pierce... More 

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Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 17, 2015

I stayed here only overnight because of bad weather/. The room was clean, and the staff was nice. Only issue was when I wanted anything to cook or eat with I had to go to the front desk and ask for it. I understand why they do this, but it was very inconvenient for me.

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Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed February 17, 2015

Extremely dissatisfied. Staff attitude in particular was very rude. The rooms were not cleaned on time and the reason for that, they said is some bits of paper and other stud (bands etc.) lying scattered on the floor. So, to get the room service, we had to clean the room ourselves. The effort in doing that is definitely not worth... More 

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Manager_11525, General Manager at Extended Stay America - Somerset - Franklin, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not cleaned to your standards. I discussed your comments with our team, and we are taking steps to improve our housekeeping services. We continually work to... More 

Pune, India
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 14, 2015

I was here with my family before moving into our apartment. Good experience overall. On-the-go breakfast is a bit of a letdown as the choices are fairly limited. WiFi speed was good in the room and laundry facility was definitely a plus. Will recommend for longer stays with family.

Was this review helpful? Yes 1
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 12, 2015

I stayed here for two nights, as it was closer to my client. I went with my family though, as I had a free day, It is OK for extended stay, but don't expect services of a full-service hotel. Ignore the "free-breakfast" claim. Some fruits and breakfast bars are available near the reception. The person at the reception is watching... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 2, 2014

I stayed for about a week and had a great experience. The room was clean and as described. I found one small stain on the comforter which is why I marked it down a star. The customer service of Felicia B was incredible. I was traveling for work and had to sign some documents and fax them back as soon... More 

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Leesburg, Virginia
1 review
5 of 5 stars Reviewed October 20, 2014

What a great place to stay!!! The entire staff was extremely friendly, the place smelled great (others in previous reviews complained about smells) and the hotel was very clean which is a huge plus for me. Daouda, the hotel manager....wow, what a great guy!!! He was very accommodating to our needs and extremely friendly to us and others. We will... More 

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1 review
5 of 5 stars Reviewed September 23, 2014

The friendly staff is really what made my stay here so good. Some other reviewers mentioned smells. True, there can be smells in the hall, but that is expected when every room has a stove. If you don't like it, just get a candle and stop whining. I never really had a problem with this. I stayed at this hotel... More 

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