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Hilton Short Hills

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41 John F. Kennedy Parkway, Short Hills, NJ 07078
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Hilton Short Hills
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Hilton Short Hills
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590 reviews from our community

Traveler rating
    250
    193
    78
    50
    19
See reviews for
141
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alameda, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

An unnoteworthy Hilton (average room - $319/night). TERRIBLE bed (rolled towards the center of the bed). Also, requested and paid for a late check-out at 5:00 pm ($15/hour after 1:00 pm). During that time, I was contacted 3 times by knocking on the door ("Did you want your room made up" and "When are you going to check out?") and... More 

Review collected in partnership with Hilton Hotels & Resorts

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District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for one night in April. This was the most expensive hotel under the Hilton umbrella in the general area. The good: The room was clean and front desk staff friendly. The bad: I had no air conditioning. When I called the front desk, they sent someone up who said "This is the time between winter and summer,... More 

Was this review helpful? Yes 1
New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a lovely stay at the Hilton, and enjoyed our "ladies night out". Your staff at the front desk, especially Michael, were all very accommodating. The shuttle drivers were very helpful in finding us a nice place to eat, and getting us there and back. The shuttle driver for the evening even went out of his way to get... More 

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Richard C, Guest Relations Manager at Hilton Short Hills, responded to this review

Good afternoon, We are so delighted to hear that you had a positive Massage experience at the Hilton Short Hills. We also extend an apology that there seemed to be some confusion with one of the Spa services booked by your guest. At eforea Short Hills we always do our very best to listen to our guests needs and apply... More 

Milan, Italy
Contributor
17 reviews 17 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice rooms. Nice bar with good Martini and very friendly staff. On the negative side the people at the front desk are not exceedingly polite and the place is in the middle of nowhere (only a high end mall is close by). Neither here nor there but hope I will not have to come back.

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London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Overall, a great experience. My most recent stay is the 3rd in as many months. The staff is fantastic and most helpful, the food is very good, and the spa and pool are modern and very clean. I will stay again at this hotel, and will use other Hiltons globally as I have done for the past 40 years.

Review collected in partnership with Hilton Hotels & Resorts

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Beaconsfield, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good location: next to Shopping Mall ,not far from Golf course All the facilities in the Hotel are excellent The fitness place is all equipped and clean.The pool is tempting overall everything is very good

Review collected in partnership with Hilton Hotels & Resorts

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Denver, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel before and actually had a good experience, but this last trip, I found a bed bug in my room. I took a picture of it, called the front desk. While they handled it and moved me, I checked out a day later with no communication about the incident. I finally got an email from... More 

Review collected in partnership with Hilton Hotels & Resorts

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Melissa S, Guest Relations Manager at Hilton Short Hills, responded to this review

Dear dwat521, I sincerely apologize for the unfortunate experience you had during your stay. I appreciate your speed in bringing this issue to me, allowing me to follow up with our pest control company and make it right to ensure that you and future guests are taken care of. If I can assist you further, certainly let me know. Thank... More 

Chatham, New Jersey
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The Hilton at short hills was beyond disappointing. Do yourself a favor and stay at a cheap motel instead. Ambiance and decor 10 Staff at desk at check-in 10 Wait staff at restaurant 10 Room -30 Hair in sink -10 (eewww) Bed needing to be remade -10 Dilapidated furniture -10 Food at restaurant less than mediocre. Almost as though the... More 

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Melissa S, Guest Relations Manager at Hilton Short Hills, responded to this review

Dear CarolsPearls, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with the condition of your guest room. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests.... More 

bedfordshire
Contributor
14 reviews 14 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for 3 nights on business. The rooms were very clean and comfortable and room service was also good. Reception were friendly. A free shuttle was offered to the office which was a great service. The only negative is that they didn't book this one day when we ordered it and piled us into a car saying it... More 

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Richard C, Guest Relations Manager at Hilton Short Hills, responded to this review

Ms. Edwards, Thank you for filling out our Tripadvisor survey, as we appreciate all our guests' feedback. I am glad to see you were overall satisfied with your stay at our property and that you managed to enjoy some time at the mall right across the street from us during your business trip! I did happen to note your experience... More 

Springfield, New Jersey
Contributor
18 reviews 18 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed March 17, 2015

I stayed at this hotel March 15 & 16th 2015......made reservations over the phone...check in was very smooth, young lady at the front desk wasn't overly friendly but she checked us in she did ask her what brought us there and I explained to her that our hot water heater had broken and we had no heat or hot water... More 

Was this review helpful? Yes 3
Melissa S, Guest Relations Manager at Hilton Short Hills, responded to this review

Dear Ms. Stewart, As per our recent correspondence regarding your stay, I am glad to know that I was able to make up for your experience at our hotel. I was delighted to read in your response that you still have faith in the Hilton brand and will continue to remain loyal. As hoteliers, our success is dependent upon the... More 

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