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Marriott Saddle Brook

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138 Pehle Avenue, Saddle Brook, NJ 07663
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Marriott Saddle Brook
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222 Reviews from our TripAdvisor Community

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Traveler rating
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    42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Cleveland, OH
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Strange hotel-- didn't feel like other Marriotts. We checked in and I asked for a quiet room. The first room we received (317) was oddly shaped, very dark, had a refrigerator in the middle of the floor and one towel with holes in it. It definitely did not feel like the room was ready to be rented. I went back... More 

Was this review helpful? Yes
SaddleBrookGM, Front Office Manager at Marriott Saddle Brook, responded to this review

One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very sorry to learn that the quality of service provided by our front desk staff did not quite meet your —... More 

Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Visit hotel sporadically for work. Staff is exceptional but the hotel itself needs significant upgrades. 1. Hotel asks guests to participate in conservation efforts but still prints bills, places them under doors, and takes risks in access to personal information on these bills from the outside corridor. 2. Noise is a problem. They post "quiet hours" signs throughout the hotel... More 

Was this review helpful? Yes
SaddleBrookGM, Guest Relations Manager at Marriott Saddle Brook, responded to this review

Thank you for taking the time to share your recent experience at the Saddle Brook Marriott with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the... More 

Travelers are raving about these Saddle Brook hotels

Beavercreek, Ohio
Level Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for two nights over a weekend while attending a nearby family event. The receptionists were very welcomimg and helpful. They placed us on the third floor to avoid noises from three wedding parties that booked blocks rooms over the weekend (thank you!). The staff, in general, was very polite during our stay. We were... More 

Was this review helpful? Yes
SaddleBrookGM, General Manager at Marriott Saddle Brook, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Saddle Brook Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues your encountered during your stay.... More 

Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We made reservations at the Marriott Saddle Brook because we are Marriott rewards members and they were also the closest hotel to family we were visiting in Fair Lawn. We stayed two nights and found the staff, accomodations, and restaurant all excellent, professionl, and comfortable.

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New York City
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First, I am a Marriott rewards member. I find the brand to be consistently clean with good service and comfortable beds. My company is opening a new location near the Marriot Saddle Brook, so I opted to stay overnight for 2 evenings rather than take long drives home at rush hour. This hotel is not "extravagant" or "opulent". Rather, after... More 

Was this review helpful? Yes
SaddleBrookGM, General Manager at Marriott Saddle Brook, responded to this review

Thank you for your comments we hope to see you return soon to Saddle Brook! More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Great hotel to stay at during your trip to NYC area. Staff is professional , attentive and the service is outstanding. Their food and beverage manager "Fizz" was very helpful during my stay to help arrange Transportation options to / from the airport during my stay.

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Philadelphia, Pennsylvania, United States
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 25, 2015

It is a an older property but clean as I would expect from a full service Marriott. Rooms are decent size but bathroom was really cramped and outdated. It is ok if you are a Marriott person and in the area for a short time but nothing to rave about.

Was this review helpful? Yes
SaddleBrookGM, Guest Relations Manager at Marriott Saddle Brook, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for challenges your experienced during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.... More 

Miami, Florida
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 20, 2015

Either a marketing genius remodeled this Marriott with a retro 1970’s décor or the hotel really needs a remodel. I think it is the latter. The $200 rate was reasonable for North Jersey but I stayed here on a least minute trip because this is the only room I could find in the area for that night. The room was... More 

Was this review helpful? Yes
SaddleBrookGM, Guest Relations Manager at Marriott Saddle Brook, responded to this review

Thank you for your comments, we are sorry to hear about your difficulties with your back after your nights sleep. We hope that you give us another opportunity to show the improvement being made at the property. Please keep us in mind the next time you are in the area. More 

New York
1 review
5 of 5 stars Reviewed June 15, 2015

The hotel front desk compensated for inconveniences with complimentary cheese and fruit and wine tray- front desk sent hand written note for the noise inconvenience as well- Billal. Elanore, Lauren, and Megan

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed June 14, 2015 via mobile

I am a native Jersey person and when traveling back to visit family or attend a NYC event; the Marriott Saddle Brook is our #1 choice. This hotel is situated in a great location approximately 12 mins from the cit and 3 miles from the Garden State Plaza mall. Plenty of high end restaurants to choose from. The Marriott Saddle... More 

Was this review helpful? Yes
SaddleBrookGM, Front Office Manager at Marriott Saddle Brook, responded to this review

Thank you for sharing your experience at the Saddle Brook Marriott. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional... More 

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