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All 3 Saddle Brook hotels

Holiday Inn Saddle Brook

3.0 of 5 Hotel   |   129 Pehle Avenue, Saddle Brook, NJ 07663
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Holiday Inn Saddle Brook
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31%
Ranked #2 of 3 hotels in Saddle Brook
A recent review
5 of 5 stars reviewed 6 days ago
RobertGee Hackensack, New Jersey
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  • Reviews (110)
  • Photos (38)
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  • Room tips (11)
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110 people have reviewed this hotel

Traveler rating
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    33
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See reviews for
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Niles, Michigan
1 review
1 of 5 stars Reviewed 2 days ago NEW

This hotel needs better management and customer service! As an IHG employee visiting another IHG property I was extremely disappointed. There was a HUGE lack of the caring attitude and common courtesy of the hotel staff except Angel, he was the only one that showed the customer service skills that should have been used by all staff and was the... More

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Hackensack, New Jersey
1 review
5 of 5 stars Reviewed 6 days ago NEW

When I arrived I didnt expect much from the place, but the staff made the difference. I was pleasently happy with the room although they dont have microwaves or refrigerators in the room. All in all I enjoyed it.

Was this review helpful? Yes
Kearny, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

They offered just what I needed, and were very close to Met Life stadium. My rate included breakfast which was rather nice, eggs my way, choice of meat and potatoes. It was rather nice having it made fresh for me instead of some hotel buffets.

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Family stayed there last week for a one night stop over before flying home. The hotel looks like it is closed, old lift only one worked when we were there so it took a long time to come. restaurant carpet needs replaced not nice to dine in rooms were clean and decent but there were some stains in foot stools... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Saddle Brook, responded to this review

Dear Alan M, Thank you for taking the time to provide feedback on your stay. It is unfortunate the common areas of the hotel prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to... More

Saratoga Springs, New York
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 weeks ago

My general thinking is that if the room is clean enough, staff is friendly enough and I can sleep, that is all I need. This hotel really tested that logic. The room was clean enough. The staff was friendly enough. The bed comfortable and room quiet. Typically that is all it takes to 4 or 5 star review from me.... More

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IHGCare, Guest Relations Manager at Holiday Inn Saddle Brook, responded to this review

Dear Mark T, Thank you for writing a candid review. It is nice to know that you found the staff friendly and the room comfortable and quiet. On the other hand, it is unfortunate that the overall condition of the hotel and amenities were a let down during your stay. Please accept our apologies for the inconvenience these aspects have... More

Pensacola, Florida
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 10, 2014

The room was very large. Bed were alright but not that great. Pool was nice and warm. Could barely see the bottom thou. Shower was great but toilet had almost no pressure. The door was messed up in getting into my room. Handle was broken or not working properly. Balcony door didn't open. Not a bad stay. Would stay again.

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IHGCare, Guest Relations Manager at Holiday Inn Saddle Brook, responded to this review

Dear B3amt3am, Thank you for taking the time to leave a review. I am glad that you liked our large rooms and the warm pool. We strive to give great and impressive service to all of our guests and it is regrettable we fell short of your expectations during your stay. Please accept our sincere apology for the issues you... More

Gold Coast, Australia
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 9, 2014

The place is old style inside but it felt more European old and a little stylish rather than crying out for a renovation. Difficult to get to the place off the highway with the GPS and afternoon traffic. Next to highway but vehicle noise not an issue. Great indoor swimming pool area. Checkin was organised and friendly. No fridge in... More

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Massachusettes
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 22, 2014

The room was outdated and dirty. There were multiple hairs in both beds and in the bathroom. The halls, lobby and elevator all smelled very musty. The room was also musty and caused me to have an Asthma attack. After we took a shower there was a puddle on the bathroom floor, which apparently happens often, because it looked like... More

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Christina T, General Manager at Holiday Inn Saddle Brook, responded to this review

Thank you so much for taking the time to write about your experience with us. We are sorry to hear that your experience was not up to your standards. The items you have mentioned regarding the cleanliness and quality of the room with be addressed with our Housekeeping Manager and Chief Engineer. Please contact us at hisalessaddlebrook@gmail.com so we can... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 1, 2014

It was a decent experience, I checked in late at night, front desk staff was really helpful...offered water and milk for a yr old infant...rooms are decent, have been there couple of times, Location is very positive.

Was this review helpful? Yes 1
Christina T, General Manager at Holiday Inn Saddle Brook, responded to this review

Thank you so much for your review of our hotel. I am glad to hear you enjoyed your stay with us and that you were offered great service. We value your feedback and take great pride in hearing that the staff went above and beyond. Hope to see you again soon!! More

Scranton, Pennsylvania
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 11, 2014

What I liked the most about this hotel is the space of the room. Not to mention the internet speed that was good and free though. The staff were not as professional as I expected. At the reception I was standing for more than two minuets to check out and he was not even looking at me and was taking... More

Was this review helpful? Yes
Management08031, Manager at Holiday Inn Saddle Brook, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide a comfortable and enjoyable experience. We are very happy to hear your comments about the size of the room and internet. Our technology department takes great pride in providing the best service for our guests. However, we are extremely disappointed to hear your... More

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Additional Information about Holiday Inn Saddle Brook

Address: 129 Pehle Avenue, Saddle Brook, NJ 07663
Phone Number:
Location: United States > New Jersey > Saddle Brook
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Saddle Brook 3*
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Also Known As:
Holiday Inn Saddle Brook Hotel Saddle Brook
Saddle Brook Holiday Inn

38 photos of this hotel

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Room/suite (14)
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Hotel & grounds (6)
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Other (3)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Stay at the new Saddle Brook, New Jersey! Located just off Interstate 80 and the Garden State Parkway. Standing 8 stories high, you will capture a breathtaking view of New York City's skyline from our Executive Floor. Whether it's meeting space, guestrooms, or just to visit. Let the Saddle Brook Hotel make this a time to remember. ... more   less 
Number of rooms
156

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