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BEST WESTERN PLUS Regency House Hotel

3.0 of 5 140 Route 23 North, Pompton Plains, NJ 07444 (Formerly Regency House Hotel & Suites)
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BEST WESTERN PLUS Regency House Hotel
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BEST WESTERN PLUS Regency House Hotel
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228 reviews from our community

Traveler rating
    67
    66
    39
    16
    40
See reviews for
65
50
17
60
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

When visiting upper Passaic or Morris counties, there are very few options without driving 10 or more miles out of the way. The Best Western Regency House has a long history at its location on RT 23. In fact, my wife and I held our wedding there 20 years ago. Since then, the hotel suffered a devastating flood. Post flood,... More 

Was this review helpful? Yes
Harpursville, New York, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

We have stayed here on numerous occasions and have always been very satisfied. The rooms and bathrooms are clean and updated. The staff is courteous and helpful including the breakfast room attendant, Carol. We stayed during the summer also and used the large, clean outdoor pool and totally enjoyed ourselves. We will definitely be staying here in the future as... More 

Was this review helpful? Yes
Sheila B, General Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

We appreciate your kindness in admiring our staff especially Carol, Our accommodations are mostly cleaned to the utmost of customer satisfaction. Our Customer service is excellent as you had the experience of seeing it for yourself. Again, we thank you for your awesome remarks and look forward to your overnight stays with us in the future. More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a quite average BW that is in need of a more care and attention. I stayed in two separate rooms and on both occasions when I got to my room at night, the door was unlocked and resting open against the deadbolt. That is a bit unnerving. Also, the first room had a ripped shower curtain. Both rooms... More 

Was this review helpful? Yes 1
Sheila B, General Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

We are presently working on updating the hotel drapes, furniture and amenities. The elevator is Best Western approved. Our staff is friendly and our customer service is above and beyond. When all new improvements are complete, our hotel will be most acceptable to all. More 

Sacramento, California
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

My wife and stayed 3 nights while visiting relatives in the area. Staff was friendly and helpful. The room was fine although nothing unusual. We were concerned about noise as there was a 30 year high school reunion on Saturday night with loud music. We couldn't hear it in the room. The hotel provides a breakfast but it is pretty... More 

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Sheila B, General Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

Thank you for your response on your overnight stays. We pride ourselves in the breakfast. We offer eggs, potatoes, sausage and or bacon, fresh fruit, cereals bagels, breads, Danish.Yogurt is also offered as well as juice coffee and tea. I apologize if breakfast did not meet your needs. In addition our rooms are constantly being upgraded. We know the importance... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I've been going to this hotel for many years and everytime is enjoyable. The staff including Jackie and Jamie are excellent and work with you to make your stay the best. The hotel is nonsmoking now which is nice, although I'm a smoker. The breakfast has also changed to where a cook makes the food and it's like a buffet... More 

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Sheila B, General Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

Thank you for the excellent remarks about our hotel and staff. We pride ourselves in giving our guests the quality of satisfaction they so deserve. We appreciate you taking the time to write and complete the survey. We are looking forward to your next stay with us. More 

Los Angeles, California
1 review
1 of 5 stars Reviewed 4 weeks ago

I'd really recommend staying at the Mariott Residence Inn in Wayne - not here for business or long-term stays. Wifi was horribly slow & kept going out that we had to go to a cafe to work. Our room had really bad pet odor - we had to buy air freshener. Kitchenette is horribly stocked and cleaning service doesn't do... More 

Was this review helpful? Yes
Sheila B, General Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

Please allow me to say we are currently working diligently to enhance the beauty of our guest rooms and hallways. Our budget is set for great improvements, starting with bedding and curtains and carpeting. All cosmetic upgrades are soon to begin. Pet policy has been in place since November 1, 2013 over one year ago and there are no pets... More 

Baltimore, United States
1 review
3 of 5 stars Reviewed November 4, 2014

This Hotel is OK. the attention to details such as pressed sheets, torn bed linens, working TV, and stocked drinks at the bar were lacking. The hall carpets were torn were there were clearly repairs to the subfloor and in places worn, tattered disrepair was evident in the bed linens and carpets. this hotel was clean but I could tell... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sheila B, General Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

Thank you for your response. We would like to believe we are above Okay as we offer free wifi, free complimentary buffet breakfast, a complimentary newspaper, to name a few. We have clean comfortable beds and friendly staff who are willing to assist guests with their needs as they arise. Welcoming guests upon arrival is one of our most magic... More 

whiting nj, United States
1 review
4 of 5 stars Reviewed October 30, 2014

all and all good except shower was small corner unit breakfast was good. staff was very helpful and pleasant. you don't need 200 characters for a review I almost said forget this interview lol omg are you kidding this is third time I had to add more hot tub needs more jets and bigger are you happy now geez

Review collected in partnership with Best Western

Was this review helpful? Yes
Sheila B, General Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

Thank you for responding to Trip Advisor. Your comments are very important to us. We appreciate your stay. More 

1 review
5 of 5 stars Reviewed October 27, 2014

As in previous stays, the room was clean and comfortable and the staff went out of their way when there were any needs or requests on my part. I enjoyed the ample, free breakfast and free wifi. I would definitely recommend Best Western Plus in Pompton Plains over a few others in the area for value, friendly, professional and courteous... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sheila B, General Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

We appreciate the wonderful remarks about our hotel. We always strive to make sure each guest is comfortable. Our staff is trained to welcome all with a smile and a good morning, afternoon or evening. More 

1 review
1 of 5 stars Reviewed October 25, 2014

Checked in at this hotel on 10/24 for a wedding with my girlfriend. Upon returning from the wedding around 12:30 am on 10/24 we purchased a few bottles of water to keep in the room for our travels back home the next day. My girlfriend opened the door to the refrigerator and a cockroach came crawling out . We immediately... More 

Was this review helpful? Yes
Sheila B, General Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

My apologies for your inconvenience. I would like to say we do have a weekly Pest control Company maintenance program, mostly to keep the insects from outside coming inside the building. As an employee of this hotel for eighteen years, I have never eye witnessed a roach in this hotel. I am not an expert in insects, but never is... More 

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Additional Information about BEST WESTERN PLUS Regency House Hotel

Address: 140 Route 23 North, Pompton Plains, NJ 07444 (Formerly Regency House Hotel & Suites)
Phone Number:
Location: United States > New Jersey > Pompton Plains
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Regency House Hotel 3*
Number of rooms: 104
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