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BEST WESTERN PLUS Regency House Hotel

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140 Route 23 North, Pompton Plains, NJ 07444 (Formerly Regency House Hotel & Suites)
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1 room 1 guest
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BEST WESTERN PLUS Regency House Hotel
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287 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Delanco, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We had a family reunion the beginning of August.. The staff was Absolutely wonderful, but when it came down to management Pat who help us promised a lot but did not deliver.. On our big Sunday service and event our room downstairs was not ready so we had no choice but to except the room upstairs which was difficult for... More 

Was this review helpful? Yes 1
Cheshire, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

After reading a few not so glowing reviews , I was a bit nervous about this wedding adventure with elderly mom & sister. From the special accommodation for early check in to change to pretty good freebie breakfast, it was well worth the value. Staff was very friendly and full of suggestions

Review collected in partnership with Best Western

Was this review helpful? Yes
Portsmouth, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel served the purpose. The staff did an excellent job on meeting our needs. The hotel has some age to it and needs updating. There is no elevator. Hotel and the parking lot felt safe and secure. Breakfast selection was good and tasty.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rockland, Maine
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

This vist went downhill from the second we arrived. Light bulbs that did not work.. our telephone did not work.. damaged and stained furnishings, rust, ripped carpet all over the hotel, not just in our room.. Let's start from the beginning.. we are in town, YES, I AM LAYING IN BED AT THIS HOTEL AS I TYPE THIS.. to clean... More 

Was this review helpful? Yes 2

Travelers are raving about these Pompton Plains hotels

1 review
4 of 5 stars Reviewed 1 week ago

Everything about this hotel was fine with the exception of a very important element-the bed was not comfortable at all. I have been fortunate to have gone cross country twice so I feel that I can say this was a 3 night sleep deprived experience. it wasn't the noise or lights. The king size bed didn't work out.

Review collected in partnership with Best Western

Was this review helpful? Yes
Hotelgirl542, Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

Dear Bruce, Thank you for your kind comments concerning your stay at our hotel. I am terribly sorry that you found the bed uncomfortable and were unable to sleep. The next time you are in the area, please give us a call and we will help you select a room with a more comfortable mattress. Kind regards, Rosey S. More 

Lombard
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here for work a few times. The check in process is fairly quick and easy. The rooms are spacious enough for me on my business trip, especially since I'm not in it very much. The hotel is quiet and the beds are comfortable. The breakfast in the morning is your average hotel breakfast, which is always fine... More 

Was this review helpful? Yes
Hotelgirl542, Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

Dear Jess, Thank you for your kind comments concerning your stay at our hotel. We are delighted you continue to find your stay suitable for your needs. We look forward to seeing you again on your next trip to our area. Kind regards, Rosey S. More 

Parkland
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We just went to this hotel thinking that a Best Western should be somewhat decent and what a fiasco. When we arrived we thought there was an elevator. To our surprise- there were steps!!! And when you are traveling with a lot of luggage that is quite a huge burden. Then when we went to our room through the hall... More 

Was this review helpful? Yes 1
Hotelgirl542, Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

Dear LH, Thank you for taking the time to comment on our hotel. I do apologize for the inconveniences you encountered during your stay with us. Please give us a call at the hotel 973-696-0900 and ask to speak to myself or Mary so we can discuss your complaints further. Kind regards, Rosey S. More 

Winchester, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

dirty, unfriendly, unprofessional, overall bad all around. Would never stay there again. my room smelled of smoke and human urine. human hair found in pile in bathroom behind door. old dark had been told recently renovated. I must have missed one of those rooms. BAD BAD BAD!!!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Hotelgirl542, Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

Dear Linda, Thank you for taking the time to comment on our hotel. I do apologize for the inconveniences you encountered during your stay with us. We have recently renovated our second floor guest rooms and are looking forward to renovating the first floor rooms this winter. I do hope you will reconsider and give us another opportunity to serve... More 

Laurel, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel itself was nice...customer service..not so nice. The clerk could not explain why there were two different rates that she was asking my signature for. She did not advise me which direction my room was in, therefore, I was ended up taking a complete tour of the hotel to find my room. She was talking with someone else on... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Hotelgirl542, Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

Dear Caroline, I am sorry that our front desk associate did not provide the level of customer service that we strive to give all of our guests. I would love to speak with you to find out more about this experience so we can work towards re-training the team. I do hope you will give us another opportunity to serve... More 

haskell, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Would stay here any chance I get. The hotel was very clean and quit. There was KFC next store. There was a hess gas station right there. There is a restaurant at the hotel. there is also a macaroni grill in walking distance

Review collected in partnership with Best Western

Was this review helpful? Yes
Hotelgirl542, Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review

Hi Angelo, Thank you for your kind comments concerning your stay at our hotel. We are delighted you continue to find your stay clean and quiet! We look forward to seeing you again on your next trip to our area. Kind regards, Rosey S. More 

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