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Sheraton Parsippany Hotel

Certificate of Excellence
3.5 of 5
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199 Smith Road, Parsippany, NJ 07054
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Sheraton Parsippany Hotel
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Ranked #5 of 17 Hotels in Parsippany
Certificate of Excellence
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363 Reviews from our TripAdvisor Community

Traveler rating
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    114
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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NY
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As an SPG member, i suspect we always get the "good" rooms, mine was spacious, clean and comfortable. Ate at the restaurant mid-week (somewhat crowded due to a conference), then again when i stayed there a Sunday night. I imagine those with business meetings in the area are the prime visitors and this is a perfectly fine hotel, if a... More 

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Harrisonburg, Virginia
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has a few issues. Poor food selection and an overwhelmed staff in the restaurant. A very dated appearance which is reminiscent of the Shawshank prison, and a bit crusty as far as cleanliness is concerned. I saw a pretty big cockroach in the hallway and no wonder, many food trays spend all night or day sitting in the... More 

Was this review helpful? Yes 3
Cocoa Beach, Florida
Top Contributor
179 reviews 179 reviews
18 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't know that I'd return. The room was fine. Definitely newer furniture and good beds with plenty of pillows. What I didn't appreciate was that the WiFi came with a fee, $9.95 per day...seriously? $160 a night and you're going to ask me to pay for WiFi, plus there's no refrigerator or microwave! In the end we probably paid... More 

Was this review helpful? Yes 4
Jonathan S, Manager at Sheraton Parsippany Hotel, responded to this review

Thank you for giving our hotel a chance for your recent trip to Parsippany and writing about your visit. I apologize for the issues when dealing with the WIFI. When booking through a Starwood channel or signing up for our Starwood Preferred Guest program, WIFI is complementary. This is not the lasting memory we wanted to leave with you, we... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been extremely happy with our stay at the Sheraton Parsipanny. The club room floor room we stayed in was large and comfortable. Erma, in the Club lounge is such a shining star! Customer service here is excellent and I love the fitness center and spa.

Was this review helpful? Yes 2
Jonathan S, Manager at Sheraton Parsippany Hotel, responded to this review

Hello Mgordon11, Thank you for choosing us for your trip and taking the time to post. I am so happy to hear that you enjoyed your stay with us. I appreciate you acknowledging on our talent, it is our best asset. You are always welcome to Sheraton Parsippany, and we hope you will pick us again for your next trip.... More 

Wool
Top Contributor
137 reviews 137 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I attended a long running convention here, Chiller Theatre, and the hotel handle the huge influx of esoteric fans with great aplomb, they are very helpful, and the rate is reasonable. I had a very nice room well away from all the action, perfect.

Was this review helpful? Yes 2
Jonathan S, Manager at Sheraton Parsippany Hotel, responded to this review

Hello SLELWool, Thanks so much for writing about your trip! I am happy you had a good time! Our goal is to create memorable experiences for all of our guests, and it’s always nice to hear great guest feedback. We hope to see you again the next time your travels bring you back to Parsippany. Please reach out to me... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I visit the Sheraton Parsippany Hotel frequently and always in April and October for the Chiller Theatre Convention. The Tipperary Pub is an exceptional place to go for a drink and the food is excellent. The bartender Thomas Hartnett is amazing he is a fabulous mixologist always has a smile on his face, makes you feel welcome and provides extraordinary... More 

Was this review helpful? Yes
Jonathan S, Manager at Sheraton Parsippany Hotel, responded to this review

Hello Chillersteph, Thank you so much for taking the time to post about your stay. I am delighted you had a memorable experience! I truly appreciate you taking the time to recognize our talent – they are certainly the best! I can’t wait to share your comments with them. You are always welcome at Sheraton Parsippany, so please think of... More 

Washington DC
Top Contributor
200 reviews 200 reviews
52 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed April 27, 2015

I've stayed at the other "castle" hotels (there are 3) and this is far and away the best of them. I highly recommend staying here. The rooms are generous due to the architectural corners that add space. The staff from every department was extremely friendly and responsive (with one exception noted later). The restaurant breakfast buffet was first rate with... More 

Was this review helpful? Yes 2
Justin D, VIP Manager at Sheraton Parsippany Hotel, responded to this review

Hello Kauai-Biz-Traveler, Thank you for a nice review. I'm happy I was able to assist you with your concerns regarding the club lounge. While I am not the front desk manager, I was empowered to assist in any way I could. We appreciate that your son enjoyed our hotel and we look forward to you and your family returning. If... More 

Long Island, NY
Contributor
18 reviews 18 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 24, 2015

We went the day before a large convention so I wasn't sure what to expect, but I was more than satisfied with our stay! Our room was spacious (1 king bed,a pull out sofa, business desk/chair nice tv), clean, and comfortable. *Bonus - there was an individually wrapped shower puff in the bathroom which I haven't seen before and really... More 

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Jonathan S, Manager at Sheraton Parsippany Hotel, responded to this review

Hello Ehcdiva, Thanks for posting a review! I am glad to hear that you enjoyed your stay with us and had a fun weekend. Please think of us when you are planning another trip to Parsippany. Feel free to reach out to me at Jonathan.Brindley@sheraton.com when you have made another reservation so I can oversee your stay. Thanks again for... More 

punchbugmom
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 23, 2015

This is our second time staying at the Parsippany Sheraton and this stay was even better than the last! We had reserved the room using a discount site so we got a great rate but only one king bed. Since there were 4 of us, we needed 2 queens. I called a few days in advance and they moved us... More 

Was this review helpful? Yes 1
Jonathan S, Manager at Sheraton Parsippany Hotel, responded to this review

Hello Punchbugmom, Thank you for taking the time to send a review. We are thrilled that you had a lovely Girls Weekend. It always nice to receive a positive guest review and we hope that you will consider us again, and look forward to seeing you in the very near future. Please feel free to reach out to me at... More 

Wausau, Wisconsin, United States
Top Contributor
66 reviews 66 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 17, 2015 via mobile

Four nights here and very comfortable. Staff was very courteous and friendly. Rooms were clean and comfortable. Excellent health club for exercise, Spa on site however I did not use. Limited restaurant choices however the food was very good as was the room service! Shuttle service was great and helpful. If I'm in the area again I would absolutely go... More 

Was this review helpful? Yes 2
Jonathan S, Manager at Sheraton Parsippany Hotel, responded to this review

Hello Tom P, Thank you for sharing your stay on Trip Advisor. Your kind comments are greatly appreciated. We are always delighted to hear when guests enjoy their stay at the Castle and I would be happy to share your feedback with the entire team. We look forward to your next stay at the Sheraton Parsippany and as always, please... More 

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