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Crowne Plaza Hotel Paramus

Certificate of Excellence
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601 From Road, Paramus, NJ 07652 (Formerly Radisson Inn Paramus)
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Crowne Plaza Hotel Paramus
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251 Reviews from our TripAdvisor Community

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Traveler rating
    103
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Dallas, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

Over my two week stay, I enjoyed nothing but stellar service from the staff. From the front desk members like Samantha and Jose to the housekeeping manager Jackie to the kitchen staff Big Jose who daily prepared outstanding lemonade. I though roughly enjoyed interacting with them on a daily basis. Highly recommend a stay here whether overnight or extended!

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Camilo C, thank you so much for your review of our hotel. I am so delighted that you enjoyed your stay and our team was able to make you feel so comfortable! Providing a great service experience is something our staff takes great pride in! Again, thank you for taking the time to share your experience! We hope you... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

I really enjoyed my stay at this Crowne Plaza. It's an older building, but everything else was very acceptable. Mr. Eugene Lynch, Sarah Perdomo, and a couple of others whose names I forget unfortunately, were in a word awesome. I had some business issues arise and needed some assistance and they were ever so helpful helping me find solutions to... More 

Was this review helpful? Yes
Eugene L, Front Office Manager at Crowne Plaza Hotel Paramus, responded to this review

Good afternoon Gary A. It was an absolute pleasure having you stay with us for a couple of weeks, we were happy to help you in any way possible. We like to think that our house is your house so trying to help you accomplish your business here or at home is what we are glad to do. Thank you... More 

New Mexico
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed at this facility for five weeks while working on a volunteer construction project. The room was very spacious and comfortable and having a refrigerator and microwave was very helpful. All the staff were very pleasant and helpful but we got especially close to Eugene and Sarah at the front desk who always warmly greeted us upon our arrival in... More 

Was this review helpful? Yes
Michelle G, Director of Sales at Crowne Plaza Hotel Paramus, responded to this review

Dear Thelma L, Thank you so much for taking the time to provide feedback about your recent stay with us. I am so happy to hear that Eugene and Sarah were so helpful throughout your stay and that you enjoyed the room, breakfast, Bonefish Grill and the Paramus Park Mall right next door. It definitely makes not having a car... More 

Boston, Massachusetts
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked this sight unseen because of the name and it was close to my client and had a Bonefish Grill onsite. Upon arrival I was surprised to find it a 2 story motel that had been converted. There are no outside doors so security is somewhat better, I say "somewhat" because the back door on the building was not... More 

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear seal5kla, thank you for your candid feedback regarding your recent visit at our hotel and please accept my sincerest apologies for the hotel not meeting your expectations. I am happy to confirm that you are correct, we were meeting yesterday in regards to our upcoming renovation project that is scheduled to begin this fall. I appreciate your observations and... More 

Dallas, Texas
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for one week. The staff were always nice and usually helpful. The first impression is that the lobby and common areas were clean. The room was mostly clean and well kept everyday. They were kind enough to provide complimentary coffee each morning in the lobby. The WIFI worked fine and I could get work... More 

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Betty_BoopTexas, thank you so much for staying with us and for taking the time to write a review. Please accept our sincerest apologies for the difficulties you encountered with your AC unit. I am very excited to share that we will be undergoing an extensive renovation this fall and all of our AC units will be replaced at that... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Booked a block of three rooms because it was near the cemetery that we were in town to attend a funeral at. Hotel is clean but could use some sprucing up; as noted below there is a renovation planned for the fall. Bonefish Grill restaurant on site which is convenient. Hotel breakfast is pretty good... get the upgrade which gives... More 

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Les H, thank you for staying with us and for taking the time to write a review. I am so sorry for your loss. I am so happy to hear that Eugene was able to make this difficult time a little easier for you. He is quite an incredibly kind and compassionate man and I am so proud that... More 

Boston, Massachusetts
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 21, 2015

As alluded to in the title, a cheap roadside motel would be comparable, if not better. I counted the minutes until the family was awake so we could leave. The room: the room humidity dominated the conversations and everything was damp; the sheets, pillows and then everything within the suitcases. This was not just our room but a large issue... More 

Was this review helpful? Yes 1
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear RedJumbos, thank you for your feedback regarding your recent visit at our hotel and please accept my sincerest apologies for the less than satisfactory experience you had. I am happy to say that we are undergoing an extensive renovation this fall and I will make sure that your comments are shared with the appropriate people. Rest assured that these... More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 8, 2015

We didn't check in til late because we stopped on our way home. Very quiet set back off the main roads. Very clean but disappointed no refrigerator. Staff was very friendly and helpful. Breakfast is a little pricey for a family of 4. No charge for parking and great location.

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Nikki B, thank you very much for staying with us and taking the time to write a review! I am so happy that you found the staff to be friendly and the hotel to be clean! Our team works very hard to ensure our guests are happy! We have listened to our guest's feedback, which is similar to yours... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 1, 2015

We stayed here overnight on a Saturday night in March 2015 - two couples, two rooms. It was a bit dated, but we drove by what appeared to be another Crown Plaza under construction close by, so maybe they're relocating. Other than that (and it wasn't really an issue for us) we had no complaints. Room was clean, beds were... More 

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear c-tothe-line, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and you found the beds comfortable and the staff friendly! It's something our staff takes great pride in, so we value your feedback. We are planning an extensive renovation this fall, so we hope you will visit... More 

NC
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

Stayed 2 nights for a family event. Staff was very welcoming and friendly and the lobby was unexpectedly nice given the somewhat worn out look of the outside. Room was comfortable and spacious and it looked like they tried hard to keep it clean, despite a few scruffy edges. Note that as far as I could tell there is no... More 

Was this review helpful? Yes 1
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear BusinessTraveler00, thank you so much for taking the time to share your experience. I appreciate your kind comments regarding the friendliness of our team and the niceness of the lobby & rooms. I truly appreciate your constructive comments regarding the exterior of the hotel. I am happy to say that we have an extensive renovation planned for the fall... More 

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