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Crowne Plaza Hotel Paramus

Certificate of Excellence
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601 From Road, Paramus, NJ 07652 (Formerly Radisson Inn Paramus)
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Crowne Plaza Hotel Paramus
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245 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

As alluded to in the title, a cheap roadside motel would be comparable, if not better. I counted the minutes until the family was awake so we could leave. The room: the room humidity dominated the conversations and everything was damp; the sheets, pillows and then everything within the suitcases. This was not just our room but a large issue... More 

Was this review helpful? Yes 1
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear RedJumbos, thank you for your feedback regarding your recent visit at our hotel and please accept my sincerest apologies for the less than satisfactory experience you had. I am happy to say that we are undergoing an extensive renovation this fall and I will make sure that your comments are shared with the appropriate people. Rest assured that these... More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We didn't check in til late because we stopped on our way home. Very quiet set back off the main roads. Very clean but disappointed no refrigerator. Staff was very friendly and helpful. Breakfast is a little pricey for a family of 4. No charge for parking and great location.

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Nikki B, thank you very much for staying with us and taking the time to write a review! I am so happy that you found the staff to be friendly and the hotel to be clean! Our team works very hard to ensure our guests are happy! We have listened to our guest's feedback, which is similar to yours... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here overnight on a Saturday night in March 2015 - two couples, two rooms. It was a bit dated, but we drove by what appeared to be another Crown Plaza under construction close by, so maybe they're relocating. Other than that (and it wasn't really an issue for us) we had no complaints. Room was clean, beds were... More 

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear c-tothe-line, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and you found the beds comfortable and the staff friendly! It's something our staff takes great pride in, so we value your feedback. We are planning an extensive renovation this fall, so we hope you will visit... More 

NC
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

Stayed 2 nights for a family event. Staff was very welcoming and friendly and the lobby was unexpectedly nice given the somewhat worn out look of the outside. Room was comfortable and spacious and it looked like they tried hard to keep it clean, despite a few scruffy edges. Note that as far as I could tell there is no... More 

Was this review helpful? Yes 1
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear BusinessTraveler00, thank you so much for taking the time to share your experience. I appreciate your kind comments regarding the friendliness of our team and the niceness of the lobby & rooms. I truly appreciate your constructive comments regarding the exterior of the hotel. I am happy to say that we have an extensive renovation planned for the fall... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 19, 2015

The gracious staff at the Crowne Plaza Paramus went above and beyond to make our stay comfortable and enjoyable. My family travels often and we rarely receive the service we did while staying at the hotel. Eugene, Andre, and Sarah were especially helpful and paid attention to all of our needs each night. The next time my family is traveling... More 

Was this review helpful? Yes 2
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Jennifer A, thank you, thank you, thank you for sharing your experience at our hotel! I am so delighted and proud that Eugene & his team took such great care of you! I can't wait to show them your review! They are awesome!! I appreciate you taking the time to a review and we all look forward to having you... More 

Redondo Beach, California, USA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2015

Eugene took it upon himself to go above and beyond while helping me book a stay for my parents and their friends. I originally tried to book the stay through reservations but the representative basically was no help at all. I contacted the hotel directly and spoke to Eugene. He took care of the details for me as well as... More 

Was this review helpful? Yes 1
Eugene L, Front Office Manager at Crowne Plaza Hotel Paramus, responded to this review

Good evening Christine M, Thank you for being an IHG reward member and for taking the time to write a review. I am very glad that you chose to have your family and friends stay with us this week. it has been a lot of fun. Thanks for the kind words, it has truly been a pleasure taking care of... More 

Paramus, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 30, 2015

I have been to the Crowne Plaza Paramus a few times before for brief stays. Never had any problems. This time due to business I was there for 6 weeks. Needless to stay the experience is once again wonderful. The staff is excellent from top to bottom. They have almost you can say became really close friends. Find myself spending... More 

Was this review helpful? Yes 2
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Felix, thank you so much for taking the time to write a review and share your experience! I appreciate your kind comments regarding our team! You are one of our friends and we love having you stay with us! Thanks again! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 24, 2015

Our high school band recently traveled from Virginia Beach to visit New York City and stayed at the Crowne Plaza Paramus. This was our third stay at the Crowne Plaza, and as always, the service was excellent. The facilities were clean, the staff was friendly and helpful, and our students and chaperones had a wonderful stay. The breakfast was delicious... More 

Was this review helpful? Yes 1
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Katie, thank you so much for taking the time to write a review of your recent experience at the Crowne Plaza Paramus! We love having your students stay with us! Thank you for recognizing Michelle! She loves working with our groups! I am very happy that you found the hotel to be clean and the staff friendly! We look... More 

Albany, New York
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 21, 2015

Stayed two nights. First night needed a car into N.Y. For first trip to Lincoln Center to see the opera. Met, no pun intended, my daughters school group and brought her back to hotel for a musical rehearsal in N.J. on the following day. Hotel staff very pleasant and upon request secured a nice car ride to N.Y. with the... More 

Was this review helpful? Yes 1
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Rosesuth 1960, everyone is so busy these days and that is why we are so appreciative that you took the time to write a review and share your experience! Thank you! I am so glad that you found our team to be pleasant and accommodating and Bonefish to be wonderful! I am so sorry that you weren't able to... More 

Daytona Beach, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 15, 2015 via mobile

Whenever ever we go up north from Florida to visit family, we never have to think twice about where we want to stay. I love the Crowne Plaza in Paramus. Staff is always very friendly and there to help you if you should need assistance. Maureen the General Manager has helped me many times if I had an issue booking... More 

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Yvette, thank you so much for taking the time to write such a nice review! I am proud & delighted that we are your home away from home!! I am so happy that you enjoy the service we provide and the Bonefish Grill! I am always happy to help!! Hope to see you soon! More 

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