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Crowne Plaza Hotel Paramus

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601 From Road, Paramus, NJ 07652 (Formerly Radisson Inn Paramus)
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Crowne Plaza Hotel Paramus
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Crowne Plaza Hotel Paramus
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242 reviews from our community

Traveler rating
    102
    74
    44
    14
    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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NC
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed 2 nights for a family event. Staff was very welcoming and friendly and the lobby was unexpectedly nice given the somewhat worn out look of the outside. Room was comfortable and spacious and it looked like they tried hard to keep it clean, despite a few scruffy edges. Note that as far as I could tell there is no... More 

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear BusinessTraveler00, thank you so much for taking the time to share your experience. I appreciate your kind comments regarding the friendliness of our team and the niceness of the lobby & rooms. I truly appreciate your constructive comments regarding the exterior of the hotel. I am happy to say that we have an extensive renovation planned for the fall... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

The gracious staff at the Crowne Plaza Paramus went above and beyond to make our stay comfortable and enjoyable. My family travels often and we rarely receive the service we did while staying at the hotel. Eugene, Andre, and Sarah were especially helpful and paid attention to all of our needs each night. The next time my family is traveling... More 

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Jennifer A, thank you, thank you, thank you for sharing your experience at our hotel! I am so delighted and proud that Eugene & his team took such great care of you! I can't wait to show them your review! They are awesome!! I appreciate you taking the time to a review and we all look forward to having you... More 

Redondo Beach, California, USA
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

Eugene took it upon himself to go above and beyond while helping me book a stay for my parents and their friends. I originally tried to book the stay through reservations but the representative basically was no help at all. I contacted the hotel directly and spoke to Eugene. He took care of the details for me as well as... More 

Was this review helpful? Yes
Eugene L, Front Office Manager at Crowne Plaza Hotel Paramus, responded to this review

Good evening Christine M, Thank you for being an IHG reward member and for taking the time to write a review. I am very glad that you chose to have your family and friends stay with us this week. it has been a lot of fun. Thanks for the kind words, it has truly been a pleasure taking care of... More 

Paramus, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I have been to the Crowne Plaza Paramus a few times before for brief stays. Never had any problems. This time due to business I was there for 6 weeks. Needless to stay the experience is once again wonderful. The staff is excellent from top to bottom. They have almost you can say became really close friends. Find myself spending... More 

Was this review helpful? Yes 1
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Felix, thank you so much for taking the time to write a review and share your experience! I appreciate your kind comments regarding our team! You are one of our friends and we love having you stay with us! Thanks again! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Our high school band recently traveled from Virginia Beach to visit New York City and stayed at the Crowne Plaza Paramus. This was our third stay at the Crowne Plaza, and as always, the service was excellent. The facilities were clean, the staff was friendly and helpful, and our students and chaperones had a wonderful stay. The breakfast was delicious... More 

Was this review helpful? Yes 1
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Katie, thank you so much for taking the time to write a review of your recent experience at the Crowne Plaza Paramus! We love having your students stay with us! Thank you for recognizing Michelle! She loves working with our groups! I am very happy that you found the hotel to be clean and the staff friendly! We look... More 

Albany, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 21, 2015

Stayed two nights. First night needed a car into N.Y. For first trip to Lincoln Center to see the opera. Met, no pun intended, my daughters school group and brought her back to hotel for a musical rehearsal in N.J. on the following day. Hotel staff very pleasant and upon request secured a nice car ride to N.Y. with the... More 

Was this review helpful? Yes 1
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Rosesuth 1960, everyone is so busy these days and that is why we are so appreciative that you took the time to write a review and share your experience! Thank you! I am so glad that you found our team to be pleasant and accommodating and Bonefish to be wonderful! I am so sorry that you weren't able to... More 

Daytona Beach, Florida
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 15, 2015 via mobile

Whenever ever we go up north from Florida to visit family, we never have to think twice about where we want to stay. I love the Crowne Plaza in Paramus. Staff is always very friendly and there to help you if you should need assistance. Maureen the General Manager has helped me many times if I had an issue booking... More 

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Yvette, thank you so much for taking the time to write such a nice review! I am proud & delighted that we are your home away from home!! I am so happy that you enjoy the service we provide and the Bonefish Grill! I am always happy to help!! Hope to see you soon! More 

1 review
4 of 5 stars Reviewed April 14, 2015

I just recently stayed at this hotel for business so I did not get to spend much time at the hotel, but having the Bone Fish Grill restaurant attached was super convenient because after a long day of work, the last thing my group and I wanted to do was to drive somewhere else for dinner. We actually ate there... More 

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Alida, thank you for staying with us and taking the time to write a review of your experience! I am delighted that you enjoyed your stay and the convenience of our on-site Bonefish Grill Restaurant! It is wonderful to be able to offer our guests such a great dining experience without having to leave the hotel!! We look forward... More 

Burlington, Canada
1 review
5 of 5 stars Reviewed March 26, 2015

He is a very friendly person makes customers feel comfortable and at home. He is very polite and sure knows about customer service He knows how to treat people and is very helpful. He has lots of knowledge about the city and customer satisfaction

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Camila, thank you so much for taking the time to write a review! We couldn't agree with you more! Andre is wonderful! He is so uplifting and fun to have around. Thank you so much for recognizing him. Thank you again for taking time out of your day to recognize Andre!! More 

Saratoga Springs, New York
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 23, 2015

We returned for another 4 day "hotel" rest & relaxation stay. The staff once again exceeded our expectations. This includes: Maureen, General Manager, Michele Director of Sales & Marketing, Eugene, Front Desk Manager, his superior staff, Sam, Jose, and the newer staff, the fantastic Breakfast & Housekeeping staff, and the transportation van drivers. The hotel has a good gym, oversized... More 

Was this review helpful? Yes
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review

Dear Jeffery, thank you so much for taking the time to write another beautiful review! We very much appreciate your patronage and the time you take to share your experience. We are honored that you find our staff, service levels and our hotel a great location for your respite! Thank you again! More 

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