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DoubleTree by Hilton Hotel Newark Airport

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128 Frontage Rd, Newark, NJ 07114
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DoubleTree by Hilton Hotel Newark Airport
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852 Reviews from our TripAdvisor Community

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Rochester, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Our large group stayed at the hotel and had a seminar in the hotel over the course of three days. We were most impressed with the front desk staff, specifically Felix. Felix remembered all of our names throughout the trip and was interested in truly getting to know us. He gave us stellar recommendations for nearby attractions and food and... More 

Helpful?
Thank Kelan F
Halfmoon, New York
Level Contributor
124 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed the night before our flight and returned from our trip a week later. We stayed on the HHonors floor which was clean and comfortable. It could use a few upgrades, but overall was fine. I had soup, salad, and a glass of wine at the on-site restaurant, all of which were overpriced. The soup and salad were good,... More 

Helpful?
Thank Suzanne A
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

Thank you for sharing your experiences at our hotel. We are happy to learn our convenient location and attentive staff made your stay pleasurable. Your kind words for one if our team members is valued and we can’t wait to share your feedback with him. It was our pleasure to assist your friend with a last minute extra stay. The... More 

Level Contributor
7 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago

Arrived a few days after the blizzard. Walked into my room after check-in and the room was easily 82-85 degrees. Much warmer than the common areas of the hotel. Called front desk. Maintenance arrived. Told me "I'm not going to lie to you sir .... the chiller is broken and there's nothing I can do to cool off your room,... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tony M
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Newark Airport, responded to this review

Dear Tony M, We’re very sorry we didn’t provide you with the high quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the malfunctioning heater. We’ve reported the problem to our maintenance team. We appreciate the opportunity to help make it right and address the issues with the room amenities and hope... More 

Wantage, New Jersey
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The room were very nice and clean..the service was a little slow, the pool was nice too .but i there s no really privacy,because is right on the back of the lobby...the parking since it was right after a storm I guess it was hard to clean it. But it was a mess..

Helpful?
Thank REM1026
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

We appreciate the time you have taken to share your review of DoubleTree by Hilton Hotel Newark Airport. Although we are pleased you enjoyed the cleanliness of our hotel, we do regret any inconveniences you experienced with our on-site parking during the snowstorm. Though our team was working hard to get the snow removed, it took a little longer than... More 

Lewiston, New York
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Arrived at the airport at about 900p and called for shuttle....every fifteen minutes they said...20 minutes later the shuttle drove by at high speed and did not stop. The Best Western driver took pity on the by now group of us trying to get to Doubletree and took us himself. I guess the message from Doubletree is that they would... More 

Helpful?
Thank J4372XAPeter_S
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Newark Airport, responded to this review

Dear J4372XAPeter_S, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and will reach out to you shortly to further assist. We hope that... More 

Moorestown, New Jersey
1 review
3 of 5 stars Reviewed 1 week ago

Facility is antiquated. Ventilation in rooms is terrible with no windows to open and the HVAC system does not cool at all. Staff is exceptional in every way but are working with a hotel that has not been updated in a long time. It's showing.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Louise K
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

Thank you for your review. While we appreciated your acknowledgment of the efforts of our staff to create a welcoming stay, we do regret any disappointments you experienced. Your valuable feedback will help us pinpoint areas where we can make improvements. We hope to see you again the next time you are in the area. More 

Savannah, United States
1 review
4 of 5 stars Reviewed 1 week ago

I have to say that the staff was amazing throughout the storm. They worked very hard and were super accommodating to us. Many of them had to stay overnight and had a smile on their face. The beds were comfortable and the room was great! The only issue that I have was that since we were stuck in Newark for... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rande J
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

Thank you for your feedback about your stay at DoubleTree by Hilton Hotel Newark Airport. We are pleased you appreciated the efforts of our team to make your stay enjoyable and found your guestroom to be comfortable. It will be a pleasure to have you stay with us again. More 

irvine, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Although the staff was very friendly, the property and location are just average... Close to the airport.. I guess that can be a pro and a con... Got a Milk to take back to my room, and it was spoiled... It was quick business trip, so I wasn't so focused on the amenities. I guess it just is what it... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jay L
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

We appreciated the time you have taken to share your review with us. While we are pleased our dedicated staff had a positive impact on your visit we do regret any inconveniences you experienced. Your feedback about the beverage you received will be shared with our team and we truly apologize for any inconveniences you experienced. We hope to welcome... More 

Lilburn, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very nice hotel, very courteous staff - they made the difference. Room had nice balcony, but view was of the interior of the hotel - would have appreciated the option of an outside view prior to room assignment.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dionne W
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

Thank you for choosing DoubleTree by Hilton Hotel Newark Airport for your visit to the area. We are happy to know you enjoyed your time with us and appreciated our friendly staff. We wish we had known your room preference so that we could have provided you with the views you were looking for. We look forward to welcoming you... More 

Johns Creek, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel provides an excellent value for the cost. Most evident is the courtesy of the staff and eagerness to make your stay as pleasant as possible. I will recommend this hotel to others needing one in this location, and will be staying here on my future trips to Newark.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank George S
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

We couldn’t be happier that you feel DoubleTree by Hilton Hotel Newark Airport is a great hotel. It sounds like your stay suited you perfectly, and we are delighted that you look forward to visiting with us again. We thank you for your wonderful review and recommendation. It will be a pleasure to welcoming you back. More 

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