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Comfort Suites Newark

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1348 McCarter Hwy (Rt 21), Newark, NJ 07102
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Comfort Suites Newark
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225 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This is an excellent hotel to stay. I was put up here for 2 nights. The staff was pretty friendly and courteous. The hotel and the room was clean. The room also was spacious and always made up and clean. 2 beds, 1 sofa and still there was space in the room. Breakfast was great. Definitely staying here next time... More 

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Victoria, Canada
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night on a business trip to NJ. I would to be clean, staff were friendly, well maintained. Location is convenient. Quite pleased for a hotel in this category. If returning to the area I would stay here again in the future.

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Chicago, Illinois
Top Contributor
87 reviews 87 reviews
80 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for one night and overall had a decent experience, but I'm not sure if I'd stay here again. The hotel is really easy to find off the highway and the staff was friendly upon check-in. The room for the most part was OK, but unfortunately there were a few cleanliness issues. The pillowcases were dirty... More 

Was this review helpful? Yes
comfortsuitesnewark, General Manager at Comfort Suites Newark, responded to this review

Dear Guest, We accommodate many guests each evening and we strive to make their stay a wonderful and satisfying experience. Consequently,it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from guests are taken seriously. I would like to assure you that all the issues raised... More 

Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here while visiting New York. The hotel is modern & has nice rooms, considering how inexpensive they are! The staff was friendly & considerate to all of our needs (we stayed 3 nights). The breakfast was good as well. We drove, so the free parking & being close to the highway made the experience even better. We will... More 

Was this review helpful? Yes 2
comfortsuitesnewark, General Manager at Comfort Suites Newark, responded to this review

Dear Guest, Thank you for taking the time to complete a online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Plainsboro, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

My boyfriend and I stayed at this hotel to be close to Newark Airport. I was very impressed with the new decor and it was very clean and comfortable. The staff was corteous and professional too. I will defiantely stay there again. K&T

Was this review helpful? Yes
comfortsuitesnewark, General Manager at Comfort Suites Newark, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Pittsburgh, Pennsylvania
Senior Contributor
41 reviews 41 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our group stayed here to participate in the New York 5 Boro bike ride. Newer, clean, very nice place to stay. Staff was superb and very helpful. They even gave us towels to use in the lobby restroom to wash up after the ride (we had checked out earlier). No restaurants super close by is my only diappointment. We were... More 

Was this review helpful? Yes
comfortsuitesnewark, General Manager at Comfort Suites Newark, responded to this review

Dear Guest, Thank you for taking the time to complete a review regarding your recent stay at our hotel. We are happy to hear you had a wonderful stay. We hope to see you again soon! Sincerely, -- Ash Sardar Manager Comfort Suites Newark 1348 McCarter Hwy, Newark, NJ 07104 Ph: (973) 481 5200 Fax: (973) 481 9399 Email: csnj123@gmail.com... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This is the second time I've visited this hotel and both times, I can say that the employees have been incredibly friendly and personable. This time; however, I was not too impressed with the housekeeping aspect of the hotel. I stayed in a suite with two beds and a pull-out sofa. The pull-out had very questionable stains on the seat... More 

Was this review helpful? Yes 1
comfortsuitesnewark, General Manager at Comfort Suites Newark, responded to this review

Dear Guest, Thank you for taking the time to complete a review regarding your recent stay at our hotel. We are happy to hear you had a wonderful stay. I would like to assure that we have addressed all the issues you have raised. Your feedback is very important to us and we can assure you that we will use... More 

Newton, New Jersey
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 28, 2015

Hotel was located in a not so good area but we totally felt safe at this location. The staff was extremely friend and the hotel was very quiet for the location, the Breakfast was above most hotels that I have stayed at. Don't let the location scare you. Would stay here again.

Was this review helpful? Yes
comfortsuitesnewark, General Manager at Comfort Suites Newark, responded to this review

Dear Guest, Thank you for taking the time to complete a review regarding your recent stay at our hotel. We are happy to hear you had a wonderful stay. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our... More 

1 review
5 of 5 stars Reviewed May 23, 2015 via mobile

Nice hotel was impressed the moment I walked into the beautiful lobby. I was greeted by the staff behind the registration and I was greeted by the other staff through out my stay. The room was spacious and had a fridge and Hd TV. The gym was decent and I could use the wifi with ease and found it efficient.... More 

Was this review helpful? Yes
comfortsuitesnewark, General Manager at Comfort Suites Newark, responded to this review

Dear Guest, We accommodate many guests each evening and we strive to make their stay a wonderful and satisfying experience. Consequently,it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from guests are taken seriously. I would like to assure you that all the issues raised... More 

1 review
4 of 5 stars Reviewed May 23, 2015

We stayed as part of a big group of students from Europe, the service was great, the breakfast was good, whenever anything was missing the breakfast ladies were really friendly and helpful (Yezenia being one of them), the same with room service, by the end of our stay I knew some of them by name, Rosa, Ximena Soledad :-), really... More 

Was this review helpful? Yes
comfortsuitesnewark, General Manager at Comfort Suites Newark, responded to this review

Dear Valued Guest, Thank you for sharing your feedback with us. I am delighted to hear you enjoyed your recent stay. It's great to hear you were happy with our service. We hope we are able to provide you with the same great accommodations the next time you are in the area. -- Ash Sardar Manager Comfort Suites Newark 1348... More 

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