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BEST WESTERN PLUS Murray Hill Inn & Suites

Certificate of Excellence
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535 Central Ave, New Providence, NJ 07974
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BEST WESTERN PLUS Murray Hill Inn & Suites
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Ranked #1 of 1 Hotels in New Providence
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
John S Middlesex, New Jersey
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135 reviews from our community

Traveler rating
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    20
    4
    8
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47
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Middlesex, New Jersey
1 review
5 of 5 stars Reviewed 6 days ago NEW

Everything was great for my entire family who took 25 rooms and had great service. My daughter had a wedding reception near by the hotel shuttled us there and back set up after party for us. They had a great breakfast for everyone too. The rooms were top notch, I highly recommend this hotel.

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Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you so much for your over-the-top review of this hotel, and for sharing your comments on Tripadvisor. We take great pride in making sure our wedding groups receive superior customer service because we understand that our performance impacts the entire weekend. I am pleased to see that our complimentary shuttle handled everything according to your expectations, and that the... More 

New York City, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose this hotel because it's close to my work place. The service at the breakfast area was great. Internet connection was weak and I got disconnected from time to time. A gym bag disappeared from the closet, and the management had not followed up or updated me on that, even though I complained twice. It's a small hotel. If... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

We are pleased to see that the location of our hotel was ideal for your short trip to work each day. Thank you for recognizing the great service by our Breakfast Attendant and sharing your feedback regarding the freshly baked cookies. I am sorry to hear that from time-to-time the Internet connection did not meet your expectations. Coincidentally, we are... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Amazing and friendly staff. Small hotel but has everything you need. I felt home. The staff will do anything to help and make you feel happy and at home. The complementary breakfast is a great plus. The bed was so comfortable. Great experience.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Your recent review on Tripadvisor is greatly appreciated and has been shared with all of the associates. We are always pleased when we can exceed the expectations of our guests, and have them experience all the comforts of home! Providing superior customer care is something we take very seriously and receiving feedback such as your is of course very satisfying.... More 

New Providence, NJ, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Great hotel near Bell Labs and other technology companies. Staff is friendly and attentive, and rates are better than other options in a 15 mile radius. Reserve two weeks or more in advance though, especially if you want a five-night stay or longer.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Your recent feedback on Tripadvisor is greatly appreciated and we are pleased to see that you see the value in our accommodations. While our location has always been a factor in the demand to stay with us, it is always nice to see that the "friendly and attentive " associates make for a very comfortable stay each time! More 

Fair Lawn, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 17, 2015

We used the Murray Hill originally when we got married. The staff was so courteous and helpful with everything from reserving the block of rooms, to check-in, to accommodating requests during our stay and at check out. My husband and I received a free night's stay as the bride and groom and even at 3 a.m. when we checked out... More 

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you for sharing your feedback on Tripadvisor and we are pleased to see that you spend such a special time in your lives with us each year! I will share your comments with all of the associates since you took the time to recognize their courteous customer care. Thank you letting us know that we have succeeded in providing... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 1, 2015

Pleasantly surprised, less expensive than comparable hotels, but exceeded expectations. Clean, comfortable, moderately appointed. Breakfast staff was friendly and efficient. Look forward to our next visit.

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you so much for your thoughtful remarks on Tripadvisor and we are pleased to see that we exceeded your expectations! Our goal of providing our guests with a clean and comfortable room, resulting in perceived value, has been realized. Your comments regarding the very positive breakfast experience are also appreciated. We look forward to your return visit to our... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 14, 2015

This is basically a nice hotel. It is convenient so I have stayed here over a number of years. They need to either find front desk staff who can be friendly and helpful to people when they come through the front door or give the staff they have a course in how to be friendly and efficient to people as... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

I want to apologize again if your initial impression of our hospitality was not as impressive as it could have been. As I mentioned to you in previous correspondence, the associate handling your arrival consistently receives positive feedback from our guests and I am sorry that was not the case in your situation. I am pleased that you enjoyed the... More 

Bengaluru (Bangalore), India
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 1, 2015

I stayed here for 2 weeks for a business trip and the stay was really good. For starters the location of the hotel is really good, its centrally located and is 700 mtrs from the train station. The rooms are nice and clean and the noise level is to the minimum hence the sleep quality is good. The breakfast buffet... More 

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

We are so pleased to see that our location was perfect for your recent visit to the New Providence area, and that your restful stay met your expectations. Thank you for recognizing the efforts of our friendly and helpful associates as well. Our room attendants take pride in the cleanliness of our rooms and I appreciate you mentioning many of... More 

Cypress, CA, United States
1 review
4 of 5 stars Reviewed December 20, 2014

I stay here 2 or 3 times per year for work, (every year since 2008). Staff is always pleasant, rooms are always clean, comfortable, and have not had any problems with noise here. Consistent quality, I have seen the same staff-members for years. They have a laundry, which is a help for longer stays when I want to travel light,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you so much for recognizing the efforts of our associates to maintain the consistent quality of the guest experience. It is satisfying to know that you have always enjoyed a clean and comfortable room during your visits with us. Sharing your comments on Tripadvisor is important to us and mentioning the great value lets us know that we are... More 

brooklyn, United States
1 review
4 of 5 stars Reviewed December 16, 2014

we went to visit with close friends and had dinner in their new house. we went to visit a close friend that just had a baby. staying at the best western plus murray hill in & suites, new providence, new jersey was great and the location was good.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you for taking the time to acknowledge the fun you had over the recent holiday while staying with us here in New Providence. We are pleased that our location works perfectly with your needs, and hope we have the opportunity to serve you in the near future. More 

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