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BEST WESTERN PLUS Murray Hill Inn & Suites

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535 Central Ave, New Providence, NJ 07974
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BEST WESTERN PLUS Murray Hill Inn & Suites
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165 Reviews from our TripAdvisor Community

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Traveler rating
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    5
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Quiet, unassuming, but attractive and clean hotel. Our room was recently renovated and was attractive, beds were comfortable and room was quiet. Very clean but typical hotel room smell. Price was reasonable. Nice area - not much going on, but in the center of a safe suburban town, with some family-friendy restaurants. Free breakfast in a lovely onsite restaurant, a... More 

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Erie, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Very good value considering location and proximity to shopping, eateries, major highways, Newark Airport and NYC. Decor is bland, rooms smell a bit musty, no premium TV channels, check in takes longer than some other hotels. However, the hotel is clean, extremely well located, safe, and quite adequate. For the price one can look past the slightly "downscale" elements and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

We are pleased to see that our location and proximity to convenient services worked well for you during your visit. Thank you for recognizing the cleanliness of the hotel, and look for décor changes on your next visit, as we begin the second phase of our room updates. More 

SC, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

You will need a decent pillow to sleep. The staff seemed as though the were sleep walking. Breakfast was standard and the coffee was so bad that I went out immediatelly after breakfast and before my meeting to buy a coffee at Starbucks..nearby

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

I am very sorry to see that we disappointed you on many levels, and frankly, those areas are the ones where we normally exceed the expectations of our guests. The pillows that we provide all of our guests are the upgraded Dream maker style, and feedback is generally very favorable. I am sorry that our pillow inventory was not to... More 

naples fl
Level Contributor
202 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nice spacious rooms, clean and comfortable bed, and a great breakfast. The staff from the front desk, breakfast help and room attendants always have a smile and treat you special. Coffee in the lobby 24 hrs. Our go to restaurant when we visit my daughter near by. Highly recommend.

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you so much for providing such satisfying feedback on Tripadvisor, and for touching on so many areas of how we provided great customer care. We take pride in how well our spacious rooms are maintained and our associates truly enjoy making our hotel shine. Our breakfast receives positive feedback from our guests and I am pleased that your visit... More 

Arlington, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The room size and amenities (large fridge, full range in the kitchenette) were the best I've ever encountered. Bed was nice and firm. Bathroom was spacious and accessories complete. Hotel was close to stores in case you needed something. The only problem we encountered was on July 5 when the dining room offered no hot breakfast. We were told there... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you for spending your holiday weekend with us, and we are pleased to see that the large room and "best bed" made for a very comfortable stay. I apologize that we were unable to deliver on the some of the hot breakfast items but there was a localized malfunction in New Providence, and we were unable to operate some... More 

New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2015 via mobile

I want to thank everyone at the Best Western Murray Hill Inn in New Providence for their hospitality. My family and I were there for a family emergency, my brother was in the hospital and passed. The comfort of the room was only surpassed by the kindness & compassion of all the staff. Manager, Mr. Kerry Lee, made our time... More 

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

In light of the circumstances surrounding your recent visit to the area, we thank you for taking the time to recognize the customer care we provided to you and your family. I am sure that the kindness and compassion demonstrated by our associates is indicative of the kind of people you remember from your many years of being a resident... More 

Japan
1 review
5 of 5 stars Reviewed June 19, 2015

The room is great because a fridge and a microwave are available, and air-conditioner can be into Sleep Mode when I sleep to cool down the room mildly. 4 power outlets are around the table, and Wi-Fi connection is high-speed, so I feel no trouble to do my job remotely via the Internet. However, the room rate is too expensive... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you for staying with us during your recent trip to the area, and we are pleased to see that our many room amenities made your visit a comfortable one. We understand that hotels in the Greater NYC area can be expensive and we feel we provide the value our guests come to expect. Please consider staying with us again... More 

PHENIX CITY
2 reviews
5 of 5 stars Reviewed June 18, 2015

The front desk staff was most friendly. The room was neat and clean. Breakfast was second to none, great variety, neat and clean team helping from start to finish. We enjoyed the variety. The first Best Western not to have a swimming pool.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

It is always great to see when we exceed the expectations of our guests, especially when they share this with other travelers. We are pleased that the room was neat and clean, and that our friendly associates made a difference as well. I am sorry that our hotel does not have a swimming pool but hopefully that disappointment was offset... More 

Burlington, Canada
1 review
5 of 5 stars Reviewed June 17, 2015

We stayed at the Best Western Plus Murray Hill Inn from June 11th-June 16th in New Providence, NJ. for our 4 year old son to have surgery by Dr. Nuzzo at the Overlook hospital. The staff went above and beyond there especially Jayne the Front desk manager who allowed us a later check out time of 1pm on Tuesday when... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Speaking for the associates at this hotel, reading reviews such as yours is exactly why we enjoy working in the hospitality industry. While providing clean and spacious rooms, as well as a quality breakfast, is expected of us, we are driven by providing the superior customer care that you received. Recognizing Jayne for her extra effort does not surprise me... More 

Philadelphia
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 15, 2015

This hotel is close to one of our company's offices so I stay whenever I need to go there. Spacious room, very clean, friendly staff, free breakfast (hot and cold selections), all at a great price. No restaurant on premises, but a great Italian restaurant across the street that you can walk to easily. A Chinese restaurant in that same... More 

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

We want to thank you for your loyalty to our brand and for sharing your comments on Tripadvisor. Noting that this hotel is a "great place to stay" means a lot to us, and recognizing the efforts of the associates is very rewarding. We hope we have the opportunity to provide the same spacious and clean accommodations on your next... More 

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