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BEST WESTERN PLUS Murray Hill Inn & Suites

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535 Central Ave, New Providence, NJ 07974
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Murray Hill Inn & Suites
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BEST WESTERN PLUS Murray Hill Inn & Suites
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146 reviews from our community

Traveler rating
    65
    47
    21
    5
    8
See reviews for
52
23
11
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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New Providence, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Good location: close to highway, and restaurants. Good size bedroom. Free parking, wi-fi, and good continental breakfast included. Bathroom: light and exhaust fan connected together, noisy if only needs to have the light. Should have more vanity space for those carrying many items for make-up.

Review collected in partnership with Best Western

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Boston, Massachusetts
Top Contributor
223 reviews 223 reviews
44 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Arrived and noone on check-in. Most archaic form to fill in and reception smelt of insect repellant. Disabled room on ground floor by elevator, super noisy. Old school air con that will make anyone sick. Room smelt, particularly the bathroom. Only plus...comfy bed. Breakfast disgusting and serving yoghurts 10 days out of date Def not a biz hotel but location... More 

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Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

I am sorry to see that your recent visit with us did not meet your expectations, and I would appreciate it if you could find the time to call me directly to discuss your comments. I see from your reservation that you were assigned the room type that was reserved online, but apparently the location of that room type did... More 

Saline, MI
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our older daughters and I were in town to attend our youngest daughter’s bridal shower and elected to stay at this Best Western. We’re very happy we did. While it is an older facility, much has been done to upgrade it. The rooms are scrupulously clean, the beds are comfortable, the amenities are high-end, our room had a Keurig coffee-maker,... More 

Review collected in partnership with Best Western

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Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

We are delighted to see that our accommodations and customer service contributed to the successful outcome of your recent visit to New Providence. We are pleased that our recent upgrades, as well as our high standards for cleanliness, were recognized by you and your family. We try to provide the best amenities to our guests, and feedback such as yours... More 

Paris, France
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

exactly the right hotel for a business trip. Clean, friendly, quiet. Nothing fancy but working all day, it has everything needed. just missing the fact that restaurant is closed, just offereing breakfast

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

We are pleased to see that our clean, friendly and quiet accommodations provided "everything" you needed during your recent stay with us. Thank you for taking a moment to share your thoughts with Tripadvisor, and we hope to have our lunch and dinner service operating for your next visit. More 

中国, China
1 review
4 of 5 stars Reviewed 3 weeks ago

Very good experience. Very good experience. Very good experience. Very good experience. 不错的体验,美中不足的是早餐中缺少蔬菜,建议增加蔬菜供应,谢谢。不错的体验,美中不足的是早餐中缺少蔬菜,建议增加蔬菜供应,谢谢。不错的体验,美中不足的是早餐中缺少蔬菜,建议增加蔬菜供应,谢谢。不错的体验,美中不足的是早餐中缺少蔬菜,建议增加蔬菜供应,谢谢。

Review collected in partnership with Best Western

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Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you very much for sharing your experience on Tripadvisor and we are pleased to see that you had such a good experience with us! More 

Fairfax, Virginia
Top Contributor
296 reviews 296 reviews
51 hotel reviews
154 helpful votes 154 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I would have given it a 4 but the mattresses are overly firm. The location is very good, in a very quiet suburban area. Guest services were nice and helpful. They have a free breakfast. We will stay here again

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you very much for sharing your impression of our hotel on Tripadvisor, and for taking the time to point out some specific areas that impacted your stay. I am sorry that you found our new mattress to be too firm for your preference, so I have made a note in your profile to assign you a room with a... More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

This was a pleasant surprise, nice place to stay, very clean and updated. The only problem we had we booked through travel advisor and they did not have the room they promised. However, we got to the hotel around 11:30 am.

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

We are pleased to see that you found our hotel to be clean and updated, and that you have taken the time to share your experience. We are sorry that we were not aware of your request for an early arrival because we certainly would have had the requested room available for you. We will do our best to honor... More 

Westford, Massachusetts
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 16, 2015

The Murray Hill Best Western is my first choice when I have business in New Jersey, why? Because I know what I am going to get: helpful, friendly front desk staff, clean rooms, solid breakfast, a no-frills, nothing fancy but solid and safe spot to rest my weary head. Blanch at the front desk is terrific and a reliable resource... More 

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

I am pleased to see that our helpful associates and clean rooms made such an impression that you shared it on Tripadvisor. I want to also thank you for mentioning our "solid" complimentary breakfast because we try to exceed the expectations of our guests. Recognizing Blanche at our Frond Desk is most appreciated, and your comments of course will be... More 

Vero Beach, Florida
1 review
5 of 5 stars Reviewed April 14, 2015

I wasn't sure what to expect when I booked a suite here for a week, but was pleasantly surprised. The room was clean, spacious and had a well equipped kitchen. The hot breakfast was very good, the room well cleaned every day, and the staff always friendly and helpful, particularly Michele who helped me on a number of occasions with... More 

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

On behalf of everyone at the Murray Hill Inn & Suites I want to thank you for recognizing our efforts, and sharing your experience on Tripadvisor. We try hard to provide superior customer care to each of our guests and it is always nice to hear that we have accomplished our objective. Thank you for acknowledging the cleanliness and spaciousness... More 

1 review
5 of 5 stars Reviewed April 9, 2015

This hotel has a very good location to local stores, good restaurants (do try Sammi's Land & Sea in Berkeley Heights) & the train station that takes you into NYC. I missed not having the restaurant open for dinner ... the complimentary breakfast was convenient.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you so much for taking the time to complete our survey and share your comments on Tripadvisor. We are pleased to see that our location was convenient for your visit, and that you found the accommodations to be comfortable and clean. We hope to provide our brand of hospitality to you in the future. More 

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