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BEST WESTERN PLUS Murray Hill Inn & Suites

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535 Central Ave, New Providence, NJ 07974
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1 room 1 guest
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BEST WESTERN PLUS Murray Hill Inn & Suites
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171 Reviews from our TripAdvisor Community

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Traveler rating
    79
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    27
    5
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Brooklyn, United States
5 of 5 stars Reviewed yesterday NEW

We booked our room as well as a block for our wedding. Jayne Dearman who arranges the groups is beyond helpful. We got an amazing deal and was able to upgrade easily to a suite which was perfect! It was like having a really large studio apartment. It was perfect for having friends hang out and even had a small... More 

Review collected in partnership with Best Western

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Chapel Hill, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff is always kind and helpful, location is extremely convenient; (close to train station an major highways). I would recommend this hotel to anyone who travels to the New York City area for business or pleasure.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Sharing your experience on Tripadvisor is very important to us, and our "helpful staff" is pleased to see that you enjoyed your recent stay. Our convenient location does in fact appeal to both corporate and leisure travelers, and we thank you for choosing us while visiting the Murray Hill/New Providence area. More 

New Jersey
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a reasonable place for one or more nights if you have business in the area. Our room had been recently refreshed. Breakfast was reasonable and fresh. Not a place for entertaining. Parking is ample and close. Access is a direct mile or so off the highway.

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

It is always nice to read that our convenient location to highways, as well as NJ Transit train lines, made a difference when selecting a hotel for an overnight stay. Just as is important to us is that you found our renovated guest room to be clean and that it met your expectations. We are pleased that many upgrades to... More 

victor, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

great stay. comfortable bed. good food. I would recommend it to my friends. We couldn't find ay hotels with availability and we luckily found this hotel on our cell. glad we did. Love the pillows. comfort. food was pretty good in the morning also.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

We are pleased to see that the comfortable bed and pillows, as well as the good breakfast, made for a great stay. Thank you for sharing your comments and we hope to have you stay with us again in the future. More 

Alexandria, Virginia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our destination took us here at the last minute and we thoroughly enjoyed our stay. Our room was fully equipped with everything a family with children could possible need. The lavish breakfast buffet was delightful with a hot bar and cold bar very tasty treats. In addition, the staff is beyond accommodating. They were willing to help with my request... More 

Review collected in partnership with Best Western

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Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Your recent review has provided each of us with a sense of accomplishment because we truly seemed to have made a difference during your travels. Our associates have succeeded in seeing how a smile and superior customer care can impact the experience of a guest, and make them want to visit us again. Thank you for especially recognizing the efforts... More 

New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 21, 2015

Quiet, unassuming, but attractive and clean hotel. Our room was recently renovated and was attractive, beds were comfortable and room was quiet. Very clean but typical hotel room smell. Price was reasonable. Nice area - not much going on, but in the center of a safe suburban town, with some family-friendy restaurants. Free breakfast in a lovely onsite restaurant, a... More 

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you for taking the time to share your experience on Tripadvisor, and of course we are pleased to hear that your stay was a very nice one. We continue to receive very favorable feedback regarding our renovations, and it is good to know that your room was quiet, clean and comfortable. Our "notch above" breakfast buffet is always improving... More 

Erie, United States
1 review
3 of 5 stars Reviewed July 18, 2015

Very good value considering location and proximity to shopping, eateries, major highways, Newark Airport and NYC. Decor is bland, rooms smell a bit musty, no premium TV channels, check in takes longer than some other hotels. However, the hotel is clean, extremely well located, safe, and quite adequate. For the price one can look past the slightly "downscale" elements and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

We are pleased to see that our location and proximity to convenient services worked well for you during your visit. Thank you for recognizing the cleanliness of the hotel, and look for décor changes on your next visit, as we begin the second phase of our room updates. More 

SC, United States
1 review
3 of 5 stars Reviewed July 18, 2015

You will need a decent pillow to sleep. The staff seemed as though the were sleep walking. Breakfast was standard and the coffee was so bad that I went out immediatelly after breakfast and before my meeting to buy a coffee at Starbucks..nearby

Review collected in partnership with Best Western

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Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

I am very sorry to see that we disappointed you on many levels, and frankly, those areas are the ones where we normally exceed the expectations of our guests. The pillows that we provide all of our guests are the upgraded Dream maker style, and feedback is generally very favorable. I am sorry that our pillow inventory was not to... More 

naples fl
Level Contributor
218 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
5 of 5 stars Reviewed July 13, 2015

Nice spacious rooms, clean and comfortable bed, and a great breakfast. The staff from the front desk, breakfast help and room attendants always have a smile and treat you special. Coffee in the lobby 24 hrs. Our go to restaurant when we visit my daughter near by. Highly recommend.

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you so much for providing such satisfying feedback on Tripadvisor, and for touching on so many areas of how we provided great customer care. We take pride in how well our spacious rooms are maintained and our associates truly enjoy making our hotel shine. Our breakfast receives positive feedback from our guests and I am pleased that your visit... More 

Arlington, United States
1 review
4 of 5 stars Reviewed July 10, 2015

The room size and amenities (large fridge, full range in the kitchenette) were the best I've ever encountered. Bed was nice and firm. Bathroom was spacious and accessories complete. Hotel was close to stores in case you needed something. The only problem we encountered was on July 5 when the dining room offered no hot breakfast. We were told there... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kerry L, General Manager at BEST WESTERN PLUS Murray Hill Inn & Suites, responded to this review

Thank you for spending your holiday weekend with us, and we are pleased to see that the large room and "best bed" made for a very comfortable stay. I apologize that we were unable to deliver on the some of the hot breakfast items but there was a localized malfunction in New Providence, and we were unable to operate some... More 

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