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The Heldrich

Certificate of Excellence
10 Livingston Avenue, New Brunswick, NJ 08901
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The Heldrich
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Ranked #1 of 4 Hotels in New Brunswick
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Lou C Harrisburg, Pennsylvania
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366 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harrisburg, Pennsylvania
Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Attend a sales conference at this property and found it to be very comfortable and accommodating for a large business conference. The meals were good, the staff helpful and friendly. The only negative if I had to state one was the parking garage is on the next block but they do offer valet parking. Rooms were clean and comfortable, although... More 

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I booked king bed room and very comfortable with two groomsmen during the wedding period. The hallway went quiet and walking around the downtown was very easily without worrying about vehicle parking overnight. They provide valet parking overnight (costs $80/night). There is restaurant inside hotel, but not provided with breakfast, or buffet, while we were very hungry monsters in the... More 

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Henry S, Front Office Manager at The Heldrich, responded to this review

We are happy that you liked your king bedroom. We would also like to point out that our overnight parking is only $25 per night and we do offer breakfast in our Restaurant seven days a week. We hope to have the opportunity to host you again in the future. Thank you. More 

1 review
1 of 5 stars Reviewed 2 days ago NEW

We stayed there overnight. Room size was good. But the contents need to be upgraded. The fact tables and fixtures looked worn out as if they got it from a thrift shop, shower curtains are better in some cheap motels compared to ones here. The sofa bed looked worst than something you could have found along the curbside and was... More 

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Henry S, Front Office Manager at The Heldrich, responded to this review

We are happy that you liked the generous size of the room. We do however sincerely regret that the condition of the room failed your expectations. We are currently in the process of upgrading all the furnishings to not only meet but exceed our guests' expectations. We hope to welcome you back in the future as we are certain your... More 

Princeton, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Front desk staff and bell service are outstanding. Room was lovely, immaculate and beds were very comfortable. A little peeling paint in the shower, but otherwise outstanding. I would definitely return.

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Henry S, Front Office Manager at The Heldrich, responded to this review

We appreciate your kind review on the Trip Advisor about the outstanding service provided by our Front Desk and Bell staff. All the bathrooms are currently being touched up to further enhance our guests' experience. We hope to have the pleasure of welcoming you back again in the near future. Thank you. More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

we spent a weekend with friends, and took out 5 rooms, the size of the suite is amazing, however the staff was extremely unaccommodating, one of our rooms was not ready until 6pm. however when it came to check out we were refused the courtesy of a few extra minutes, and were told that if we were not out by... More 

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Henry S, Front Office Manager at The Heldrich, responded to this review

We are happy that you liked the look of the hotel and the generous size of your suite. We sincerely regret that your room was not ready by the check-in time and late check out was not granted. We are reviewing our guest service standards with our staff to make sure that all our guests experience nothing but the best... More 

Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I "won" a room at the Heldrich through a bid on a blind internet travel site. I must say that I'm pleasantly surprised. The facilities are lovely, quiet and clean. The desk staff were eager to welcome me and recommend nearby restaurants. This hotel is located in a city, so parking wasn't free...$25 per day does feel a little steep.... More 

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Henry S, Front Office Manager at The Heldrich, responded to this review

We appreciate your kind comments about our clean and quiet facilities and the hospitality of our Front Desk team. There is a meter and even free street parking available in the neighborhood but the NBPA garage parking offers comfort and security to our guests. We do offer free internet service in our business center. We hope to have the pleasure... More 

San Diego, Texas
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel a couple of times now and really enjoy it. First, it is in a great location and you can walk to many places in the area. There are a lot of places to eat and even a couple of theaters nearby. Second, the service is nice and everyone is friendly and helpful. Even the... More 

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Henry S, Front Office Manager at The Heldrich, responded to this review

We appreciate your nice comments about our great location in the heart of New Brunswick within walking distance of great restaurants, bars and theaters. We are also happy that you keep coming back to the Heldrich because of our clean and spacious rooms, friendly staff and a very good value offered by the outstanding selections at our daily breakfast buffet.... More 

Mission Viejo, California
1 review
5 of 5 stars Reviewed 1 week ago

I attended a four-day training course at The Heldrich and stayed a night before and after the course. I expected an okay stay and was pleasantly surprised by an exceptional stay. The staff was friendly; check-in and check-out was fast and efficient; restaurant food was good; bar was good; meeting rooms and support, e.g. coffee and snacks, were exceptional. I... More 

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Henry S, Front Office Manager at The Heldrich, responded to this review

We sincerely appreciate your nice comments about our friendly Front Desk team, quick and easy check in and check out process, the tasty menu in the Restaurant and the Bar and the outstanding service provided by our Conference Services during your training seminar. We hope to have the pleasure of welcoming you back again in the near future. Thank you. More 

Sault Ste. Marie, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

Great location and the hotel and staff are amazing! Definitely a go to place next time I'm there. The hotel is so beautiful, very modern and trendy. It is in a central location next to many things to do including a performing arts area right across the street

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Henry S, Front Office Manager at The Heldrich, responded to this review

We truly appreciate your kind comments about our "amazing" hotel. We are happy you liked our trendy and clean look, the convenient location and enjoyed the hospitality of our team. We hope to have the pleasure of hosting you again in the near future. Thank you. More 

Herndon, Virginia
Top Contributor
73 reviews 73 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

I came for a short business trip and was thoroughly impressed with The Heldrich. Everything was nice, clean and in good working order, and the hotel staff were extremely friendly, professional and eager to help. The only thing that I disliked was that the breakfast room automatically added a 15% tip to the check, and when the credit card slip... More 

Was this review helpful? Yes 2
Henry S, Front Office Manager at The Heldrich, responded to this review

We appreciate your kind comments about our friendly staff, our clean and well maintained facility and convenient location across from the State Theater. Our F&B Director is following up on your issue with the breakfast inclusive gratuity. We hope to have the pleasure of welcoming you back again soon. Thank you. More 

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