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Residence Inn Neptune at Gateway Centre

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230 Jumping Brook Road, Neptune, NJ 07753
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Residence Inn Neptune at Gateway Centre
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Residence Inn Neptune at Gateway Centre
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Residence Inn Neptune at Gateway Centre
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138 Reviews from our TripAdvisor Community

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Traveler rating
    72
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    16
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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  • All months
    (138)
  • Mar-May only
    (24)
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Sloatsburg, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed today NEW

Extremely accommodating staff, reasonable suite price, excellent for families, centrally located within close proximity to shore beaches and entertainment attractions, free continental breakfast...Surprised that no basic information folder was in each room...detailing emergency exits, information about local attractions, TV Channel Guide, local restaurant contact info, map of the local area etc etc... Once again, every member of the staff I... More 

Was this review helpful? Yes
philadelphia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I are world travelers. We love fabulous accommodations and exceptional service. Although this property is not a luxury hotel we love it here. The staff is lovely, the rooms are comfy and clean and having extra space makes it easy to spread out and work if we need to. The beach is 15 minutes away and they... More 

Was this review helpful? Yes
RINeptune, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you so much for your review of our property! It brings us great joy to know you had a great time here and found that our accomodations suited your needs for both leisure and work. We look forward to you returning to our property often this summer and beyond! Nancy Andrae General Manager More 

Somerset, New Jersey
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very nice. Little strange placement in the back of a shopping center but it works for those who want to walk to shop. Used this hotel to stay near the beach. A lot of restaurant options in the area. The room itself was nice and spacious and clean.

Was this review helpful? Yes
RINeptune, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you so much for your kind response about our property. We take pride in making all of our guests stays pleasant. We are glad you found our property comfortable for your stay at the beach and hope you return soon! Nancy Andrae General Manager More 

Latham, New York
Level Contributor
58 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 16, 2015

We stayed here as a family of 4 for a weekend trip to the shore. It is close enough to the beach and boardwalk but far enough away from all the hustle and bustle. We had a room with a kitchen, bath, living room and king size bed. Although much larger then a standard hotel room, I felt it was... More 

Was this review helpful? Yes
RINeptune, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for taking the time to review your recent stay with us. So happy to hear you and your family enjoyed your stay with us and hope to see you again this summer. More 

New York City, New York
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 13, 2015

Like some of my fellow travelers have mentioned previously, this property is not very well maintained. I stayed here with my fiance and 5 month old baby to go to the NJ Seafood Festival for one night. We checked in super early and our room was ready for us which was good. However, when we walked inside the room, we... More 

Was this review helpful? Yes 2
RINeptune, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

I apologize for the cleanliness issues and the lack of follow up with the staff. We pride ourselves in not only clean but exceptional cleanliness and service to our Marriott guests. Thank you for your candid feedback which I have shared with the associates to ensure this is an isolated incident. We appreciate your loyalty and hope to see you... More 

Rochester, New York
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed June 10, 2015

It's a Residence Inn. You get the Residence Inn feel, the Residence Inn service, the Residence Inn homey touches, the Residence Inn everything. It's no better or worse than any other Residence Inn I've ever stayed at. Totally meets that brand's expectations. The location leave a bit to be desired. If you have a car, there are a couple places... More 

Was this review helpful? Yes 1
RINeptune, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

We are a suburban hotel with limited public transportation so it is difficult to be without transportation. We do have several cab companies in the area that service the hotel quickly and affordably. We appreciate your feedback and hope you stay with us in the future. More 

Allentown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 8, 2015

This was our 2nd visit to your hotel. Such a great staff, friendly & courteous. Thank you. Our suite was perfect for our family of 5. Last Aug we came to Neptune for a bridal shower. We stayed somewhere else that was not a good fit for 5 of us. Someone we met on the trip told us about your... More 

Was this review helpful? Yes 1
RINeptune, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

We’re glad you enjoyed your stay with us and look forward to your return. Thank you for taking the time to review us and we’ll see you when your grandchild arrives. More 

Nashua, New Hampshire
Level Contributor
501 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
1 of 5 stars Reviewed May 29, 2015

While my room was OK and the Front Desk staff was friendly if I was in charge here I'd fire whoever manages the breakfast area and the entire housekeeping staff. The cleanliness is what one would expect in a barrio in Guatemala, not in the USA and I was horrified to see a successful inspection certificate. The breakfast area was... More 

Was this review helpful? Yes 1
RINeptune, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

I sincerely apologize for the issues you encountered during your recent stay with us. Although we strive to ensure every guest is satisfied we sometimes miss the mark. I have shared your comments with the staff and I appreciate your feedback as it only helps us improve. More 

Bronx, New York
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 28, 2015

I stayed here for a couple of nights over Memorial Day weekend. The Operations Manager was extremely accommodating and friendly. You can tell she was wearing many hats over the weekend but was not bothered by it and executed everything flawlessly. Her and the staff were great! I would stay here again in a heart beat.

Was this review helpful? Yes
RINeptune, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for joining us over the holiday weekend and taking a moment to share your experience. I will share your comments with our operations manager as well as the rest of the staff. We hope to see you again. More 

Marlton, New Jersey
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed May 17, 2015

Where to start. There were SO many things wrong with this stay. Lets start by saying they gave me the wrong key and wrong room number when I checked in. I walked into another family's room while they were there! How embarrassing for us both. When I finally get the right key and right room number I walked into a... More 

Was this review helpful? Yes 4
RINeptune, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Please accept my sincere apologies for your recent stay with us. It is our goal to ensure all our guests have a comfortable, relaxing stay with us, which we did not provide you. Unfortunately we did not have a room available to move you the evening of your stay. I have shared comments with our staff and we are addressing... More 

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