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Holiday Inn Express Neptune

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3510 Highway 66, Neptune, NJ 07753
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Holiday Inn Express Neptune
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Holiday Inn Express Neptune
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219 reviews from our community

Traveler rating
    132
    58
    17
    8
    4
See reviews for
71
32
13
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • French first
  • German first
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English first
  • All months
    (219)
  • Mar-May only
    (62)
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    (50)
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    (60)
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There are newer reviews for Holiday Inn Express Neptune
See the most recent reviews
New York
Top Contributor
60 reviews 60 reviews
60 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed June 3, 2014

I had some day meetings in the area and decided to stay here based on the positive reviews. As a Platinum. Ambassador, I was recognized and upgraded to a suite. The room was spacious and had a nice view of a grassy area at the side of the hotel. The breakfast area was clean, had a great selection and all... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear meanchat, Thank you! We are so happy to hear that you had an excellent stay at the Holiday Inn Express Hotel & Suites Neptune and enjoyed all the amenities we have to offer at the hotel. We are thrilled that you will be staying with us again when you are in the area. Thanks again! Sincerely, Holiday Inn Express... More 

North Dighton, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed May 28, 2014

We only stayed 1 night at this hotel but we were happy with our choice. Looked new and updated and very clean. The room itself was roomy and extremely comfortable. Breakfast was what I expected but would have liked the option of regular eggs as well as the omelet. The pancake machine wasn't working so that was the only main... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear Disneytas, Wow - thank you! We are happy to hear that you completely enjoyed your stay with us at the Holiday Inn Express & Suites Neptune! We appreciate your feedback and have shared your comments with management. We are always looking for ways to improve the customer experience, and guest feedback is very helpful. Thank you again for the... More 

East Newark, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 10, 2014

I stayed at this hotel from April 24th thru April 27th,2014.I was there for my church state assembly and I was very comfortable in this hotel.I loved the cleanliness of the hotel and the friendly employees. My room was very nice, just what I asked for.The breakfast every morning was wonderful.I was greeted with smiles every morning. WHEN I'm in... More 

Was this review helpful? Yes 1
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear Gloria T, Thank you! We are very happy to hear that you had an excellent stay with us at the Holiday Inn Express Hotel & Suites Neptune and enjoyed your accommodation and the exceptional service given by our staff. We greatly appreciate your recommendation to other travelers, and we hope to see you again very soon! Sincerely, Holiday Inn... More 

Basel, Switzerland
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 5, 2014

We stayed in April, over the Easter weekend. The hotel had several group bookings, and this caused us sleepless nights. Room and corridor parties. We addressed this with reception, who spoke to the people having a corridor party right outside our door at 1am. However the door slamming and talking continued well into the early hours. There is no noise... More 

Was this review helpful? Yes 1
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear Fidgety9, Thank you for taking the time to review your recent stay at the Holiday Inn Express & Suites Neptune. We are glad that you found our hotel to be clean and modern with great accommodations in a convenient locations. However, we are disappointed that noise was a disturbance during your stay. We do our best to make sure... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 3, 2014

This is one of the best HIEX i have ever stayed in. 5 star! The cleanest, the friendliest, the most helpful, what else is there to say! Tiara, Susana, Troy & Kevin are 5 star professionals! Perfect staff for perfect management. The breakfast manager is super as well, charming, pleasant, and constantly refreshing the food and keeping the dining room... More 

Was this review helpful? Yes 1
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear Billy K, Wow - thank you! We are absolutely thrilled that you had an outstanding stay at the Holiday Inn Express & Suites Neptune! It is great to hear that you loved everything from our exceptional accommodations to our amazing staff. Your review will be shared with everyone, as I am sure it will put a big smile on... More 

Derry, New Hampshire
1 review
5 of 5 stars Reviewed April 30, 2014

This hotel is in a great location. Central location between Six Flags and Jersey shore. I have always had great service and the staff is always accommodating. I travel for work and it is rare that I find a hotel that is constantly of high quality no matter what time of year it is.

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear Bryan C, Thank you for the amazing review! We are thrilled you had an excellent stay with us at the Holiday Inn Express & Suites Neptune, and we hope you choose to stay with us again soon! Sincerely, Holiday Inn Express Hotel & Suites Neptune More 

Monticello, New York
1 review
1 of 5 stars Reviewed April 29, 2014

I travelled to Neptune for business, and stayed over at the Holiday Inn for three nights. During this time, I had asked for them twice to salt the walkway, as it was very slippery. Nothing was done! The worst part was that when my Credit card bill arrived, I found that they had tacked on a $160 charge for smoking!... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear ben c, Thank you for taking the time to review your recent stay at the Holiday Inn Express Hotel & Suites Neptune. We have addressed your review with with management and the staff, and we would like to take this opportunity to address your concerns. We are a 100% non-smoking hotel, and we take that very seriously. Upon your... More 

Eagleville, Pennsylvania
Top Contributor
73 reviews 73 reviews
35 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 23, 2014

I'm surprised by the negative experiences of other travelers and their recent reviews and feel badly for them. My experience, however, was much better. I booked a double queen room for business travel. It was large, well appointed and very, very clean. The only thing it lacked was a hair dryer and, upon calling the front desk, one was courteously... More 

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear Tracey B, Thank you for the wonderful review! We are thrilled that you had an excellent stay with us at the Holiday Inn Express Hotel & Suites Neptune and enjoyed your accommodations and the amenities we offer. We appreciate your feedback about the bathroom door and ceiling fan. We will take your comments into consideration as we are always... More 

Arlington, Virginia
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 9, 2014

I'll admit this review is a little late, but I was trying to give the hotel manager a chance to respond to my calls, emails, and survey about my stay...still nothing since my stay in February! I have stayed at this hotel once before with NO problems (and even gave a positive review here...), but my last stay may truly... More 

Was this review helpful? Yes 1
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear Rsierra101, We would like to take this opportunity to apologize for the inconveniences you experienced during your last stay at the Holiday Inn Express Hotel and Suites Neptune. We are glad that you enjoyed your accommodations, but we are disappointed your stay was not as exceptional as your previous visits. We have spoken to management and would like to... More 

Tewksbury, Massachusetts
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 24, 2014

We stayed this past weekend with a group of about 130 people for a regional competition at Monmouth University. Most of these people were between the ages of 11 and 22. My roommate dropped something under the arm chair in the corner of our room....reached down to pick it up....saw something else under the chair.....pulled it out. IT WAS A... More 

Was this review helpful? Yes 1
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear LNP1975, Thank you for your feedback. We have discussed your review with all the staff and management that was on duty during your stay, and we would like to take this opportunity to address your concerns. Firstly, we understand that there was a misunderstanding at check-in with your credit card authorization. When management tried to resolve the issue with... More 

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