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All 6 Neptune hotels

Holiday Inn Express Neptune

2.5 of 5 Hotel   |   3510 Highway 66, Neptune, NJ 07753
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86%
Ranked #2 of 6 hotels in Neptune
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed April 23, 2014
Tracey B Eagleville, Pennsylvania
  • Reviews (162)
  • Photos (49)
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162 people have reviewed this hotel

Traveler rating
    91
    49
    13
    5
    4
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48
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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There are newer reviews for Holiday Inn Express Neptune
See the most recent reviews
Eagleville, Pennsylvania
Contributor
18 reviews 18 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 23, 2014

I'm surprised by the negative experiences of other travelers and their recent reviews and feel badly for them. My experience, however, was much better. I booked a double queen room for business travel. It was large, well appointed and very, very clean. The only thing it lacked was a hair dryer and, upon calling the front desk, one was courteously... More

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear Tracey B, Thank you for the wonderful review! We are thrilled that you had an excellent stay with us at the Holiday Inn Express Hotel & Suites Neptune and enjoyed your accommodations and the amenities we offer. We appreciate your feedback about the bathroom door and ceiling fan. We will take your comments into consideration as we are always... More

Arlington, Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 9, 2014

I'll admit this review is a little late, but I was trying to give the hotel manager a chance to respond to my calls, emails, and survey about my stay...still nothing since my stay in February! I have stayed at this hotel once before with NO problems (and even gave a positive review here...), but my last stay may truly... More

Was this review helpful? Yes 1
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear Rsierra101, We would like to take this opportunity to apologize for the inconveniences you experienced during your last stay at the Holiday Inn Express Hotel and Suites Neptune. We are glad that you enjoyed your accommodations, but we are disappointed your stay was not as exceptional as your previous visits. We have spoken to management and would like to... More

Tewksbury, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 24, 2014

We stayed this past weekend with a group of about 130 people for a regional competition at Monmouth University. Most of these people were between the ages of 11 and 22. My roommate dropped something under the arm chair in the corner of our room....reached down to pick it up....saw something else under the chair.....pulled it out. IT WAS A... More

Was this review helpful? Yes 1
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear LNP1975, Thank you for your feedback. We have discussed your review with all the staff and management that was on duty during your stay, and we would like to take this opportunity to address your concerns. Firstly, we understand that there was a misunderstanding at check-in with your credit card authorization. When management tried to resolve the issue with... More

Corning, New York
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed March 19, 2014

In July of 2012 my husband, niece, and I stayed here and it was great. What a difference this past Friday when my husband and I stayed. The bed was hard and uncomfortable, that along with the constant hallway noise of people talking and doors slamming ALL night made for a sleepless night. The next morning breakfast was awful. The... More

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear cfcz, Thank you for taking the time to review your recent stay at the Holiday Inn Express Hotel & Suites Neptune. We apologize that your most recent stay is not what you had experienced in the past. We addressed your review with management, and we understand that the property was very busy that weekend. Management has spoken with the... More

Maryland
Top Contributor
124 reviews 124 reviews
122 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed March 12, 2014

Nice hotel. Very clean. Very friendly front desk staff. Stayed here overnight. Room smelled of smoke. I was ok as it was not that strong. But they also have a heavy cleaning fee of 150.00. So you got to let the front desk know if this happens to you. Interesting enough another family member stayed here as well and had... More

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear leroyk, Thank you for taking the time to share your experience at the Holiday Inn Express Hotel & Suites Neptune. We are thrilled you enjoyed your accommodations and the amenities we offer! We greatly appreciate your review, and we hope to see you again soon! Sincerely, Holiday Inn Express Hotel & Suites Neptune More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed February 16, 2014

I stayed at the Holiday Inn Express in Neptune, NJ for an extended period of time. Courtney, the Manager, and her team went out of their way to make sure my stay was effortless and comfortable. I highly recommend this hotel. My only suggestion is to change up the breakfast more, which if you are staying for a shorter stay... More

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear Kathy B, Thank you for the excellent 5-star review of your stay at the Holiday Inn Express & Suites Neptune! Your review will be shared with Courtney and the entire staff, as I am sure it will brighten their day. We greatly appreciate your feedback and your comment about our breakfast options will be addressed with management. Thank you... More

New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed February 15, 2014

I booked a group of rooms for my team and everyone in my group enjoyed their stay. The hotel,is clean, renovated and well decorated. The sales coordinator, Stacey Pirello,was extremely helpful. Accommodations were great! We will definitely stay here again next time we are in Neptune!

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear tripletconnection, Wow - thank you! We are thrilled that you and your friends had an excellent stay with us at the Holiday Inn Express & Suites Neptune. Your wonderful review was shared with Stacey and the rest of the staff. Thank you again, and we cannot wait to see you during your next stay! Sincerely, Holiday Inn Express &... More

Rochester, New York, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2014 via mobile

Front desk staff seemed a little startled to see us waiting to check in. Said something about "I guess I should clock in." She recovered nicely, but did not share any of the usual breakfast info or Rewards Club member acknowledgement. Didn't bother me, but other guests may need that info. Nice hotel, very clean and contemporary. Lots going for... More

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear Ethan C, Thank you for the fantastic 5-star review of your recent stay at the Holiday Inn Express Neptune. We are thrilled you enjoyed your stay, and we hope you choose to stay with us again soon. Sincerely, Holiday Inn Express Neptune More

Top Contributor
58 reviews 58 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 24, 2014 via mobile

Holiday inn expresses are usually competent but not special. This one is really very nice. It's only 4 years old, nicely appointed. Larger rooms , very comfortable bedding, and actually a nice pool as well as a gym. The desk is very well trained. This is a very comfortable hotel if you are in the area for business or even... More

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear shermannj, Thank you for the wonderful 5-star review! We are happy to hear that you enjoyed everything about your stay. We greatly appreciate your review, and we hope you choose to stay with us again in the future. Sincerely, Holiday Inn Express Neptune More

Weehawken, New Jersey
1 review
5 of 5 stars Reviewed January 22, 2014

Couldn't ask for better service. Stayed in a snow storm and all the staff was incredible helpful. The person at the front desk Tiarra helped me in a crazy time. Rooms are clean. Also, Breakfast is great and they start serving their full breakfast at 6AM. Thank you.

Was this review helpful? Yes
Jenny F, Manager at Holiday Inn Express Neptune, responded to this review

Dear JackBusinessTravelor, Thank you for the amazing 5-star review! We are glad you had an exceptional stay despite the crazy snow storm we experienced in New Jersey this week. It is great to hear the staff was able to help you with all your needs during your stay. Thank you again for the wonderful review, and we hope to see... More

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Additional Information about Holiday Inn Express Neptune

Address: 3510 Highway 66, Neptune, NJ 07753
Phone Number:
Location: United States > New Jersey > Neptune
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Neptune 2.5*
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Also Known As:
Holiday Inn Express Neptune Hotel Neptune

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Stay Smart(R) at the brand new Holiday Inn Express Hotel of Neptune, NJ, ideally situated near exit 102 (coming from the North) and exit 100A (coming from the South) of the Garden State Parkway, minutes from the Jersey Shore Premium Outlets, Asbury Park Boardwalk and beautiful Jersey Shore Beaches. Enjoy our wide array of just built first-class features - a heated, indoor pool, 24-hour business center and state-of-the-art fitness center. We offer attentive service with a personal touch. Guests must be 21 years of age or older to check in (some exceptions apply). Valid photo ID and credit card required at check in. For arrivals from Memorial Day through Labor Day, cancellations may be made by 6pm at least one day prior to arrival. For arrivals after Labor Day and before Memorial Day, cancellations may be made by 6pm on the day of arrival. ... more   less 
Number of rooms
95

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