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All 27 Mount Laurel hotels

Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

2.5 of 5 Hotel   |   500 Diemer Drive, Mount Laurel, NJ 08054
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Ranked #17 of 27 hotels in Mount Laurel
A recent review
4 of 5 stars Reviewed October 18, 2012
Diana B Oil City, Pennsylvania, United States
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30 people have reviewed this hotel

Traveler rating
    6
    12
    4
    1
    7
See reviews for
11
6
8
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
See the most recent reviews
Philadelphia, PA
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 7, 2012

I accidentally left my robe hanging on the back of the bathroom door and they stole it. Why would you want someone else’s robe, eww! After several phone calls and emails, no one ever got back to me. Yes, it’s only a robe, but I loved that robe. Good thing it wasn’t something valuable. Make sure you have all your... More

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Manager-PCH, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you lost your robe. I appreciate you bringing this to our attention. I hope that you will contact me directly, at rcasas@extendedstay.com, should you wish to discuss this further. I do hope that you will return to our hotel, or any other Extended Stay Hotels... More

Oil City, Pennsylvania, United States
1 review
4 of 5 stars Reviewed October 18, 2012

From check in we were very impressed. Our room was very nice and comfortable. Loved the kitchen area. I am looking forward to our next visit to New Jersey because we are going to stay here again. There were only a couple of minor things that could have been better. The tub was very slow to drain after a shower.... More

Was this review helpful? Yes
Manager-PCH, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had a few issues during your stay. I am retraining the hotel staff to ensure that these items do not occur again in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you... More

Florida, Massachusetts
1 review
5 of 5 stars Reviewed September 19, 2012

i loved it.iwill def go there again.went for a vacation to get away.everyone was friendly.the one girl marissol was sweet and helped me out alot.room was clean and overall outside was clean to.i will be there again next year

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Manager-PCH, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Philadelphia - Mt. Laurel. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing... More

Philadelphia, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 5, 2012

I planned a small timeout work break and needed sum quiet downtime I picked Extended Stay Deluxe to try I had stayed at Extended Stay before(reg not deluxe) so tried sumthing new and was pleased with the check in ladies on 8/31/12 they got me checked in fast my room was great,coffee,bagels muffins and fresh fruit started my morning and... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal base of customers like... More

La Porte, IN
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 4, 2012

Your opinion of this hotel will probably depend on the reason for your stay and how much time you spend in the room. It is not luxurious, but it is by no means a fleabag hotel. You've probably seen the other reviews that mention the condition of the carpet - and they are accurate. When I visited in July, 2012,... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you for posting a review about your stay at our hotel. The staff and I strive to provide friendly service, clean rooms and comfortable surroundings. I am happy to hear that overall we were able to do this; however, I appreciate the feedback about areas we can still improve on. Please know, your comfort is very important to us.... More

Toms River, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 15, 2012

I've stay at this hotel numerous times and was quite pleased with the accomodations except for the one time i booked a smoking room of which i always do and my last visit i didnt get one .I had to go outside to smoke and it was raining not pleased with that at all . I found the room to... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. Please know that we would be thrilled to have you... More

Hermitage, Pennsylvania
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 28, 2012

We recently booked a suite for two nights, May 25/26, 2012 and arrived on Friday at 4:00 pm. We had stayed at this location about a year ago and it was satisfactory. Upon this arrival, we noticed that the lobby carpeting was grimey, soiled and stained. The hallway carpeting was no better. The room we were given on the first... More

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Bill, I recently received a copy of your review of the Extended Stay Deluxe Philadelphia - Mt. Laurel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is... More

Carmel, Indiana
Top Contributor
100 reviews 100 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 25, 2012

hotel room was fine, but breakfast was less than continental, disappointing, would look for another hotel, that perhaps offers a breakfast

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you for taking the time to make us aware of your experience at Extended Stay Deluxe Philadelphia - Mt. Laurel. It is with great pride that we provide clean, comfortable rooms at affordable rates, which is why it was great to read your kind words about the room. However, it was with equally great concern that I read the... More

Medford Lakes, New Jersey, USA
Top Contributor
54 reviews 54 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 22, 2012

Let me begin by saying if you're looking for a luxurious visit to New Jersey, this is not what you're looking for. This hotel is perfect for someone passing through, someone who needs a hotel for business, or someone looking for a cheap hotel close to Cherry Hill and Philadelphia. The positives: location, price, convenience, comfort, cleanliness, friendly staff, the... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

I recently received a copy of your review of the Extended Stay Deluxe Philadelphia - Mt. Laurel. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I am also grateful for your other positive comments; however, I would like to give you my most heartfelt apology regarding the part of... More

LONG ISLAND NEW YORK
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 20, 2012

This hotel is convenient to being off the New Jersey Turnpike. I was in town to see the Mets play the Phillies - which is a 20 minute ride to the hotel (Mets won!) It was clean and neat - the bed was very comfortable but the pillows sucked. The fire alarm went off at 3am in the morning and... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

I recently received a copy of your review of the Extended Stay Deluxe Philadelphia - Mt. Laurel. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies. I... More

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Additional Information about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Also Known As:
Mount Laurel Extended Stay
Address: 500 Diemer Drive, Mount Laurel, NJ 08054
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #17 of 27 hotels in Mount Laurel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place 2.5*
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