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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

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500 Diemer Drive, Mount Laurel, NJ 08054
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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
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47 Reviews from our TripAdvisor Community

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Spokane
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Had the pleasure of spending two months in the Mt. Laurel are on business in January and February. I have stayed in many of the ESA properties all across the country and not all have been a great experience! I found the Pacilli Place location to be the exception. The room was twice the size of other ESA properties, clean,... More 

Helpful?
Thank Robert S
Willingboro, New Jersey
1 review
5 of 5 stars Reviewed January 5, 2016 via mobile

Every time I come here I always feel welcomed. The staff has changed some but everyone is very friendly and the rooms are nice and inexpensive. They could get more TV channels and an ice machine, but all in all, comfortable and convenient stay!

Helpful?
Thank Keisha S
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Charlotte, North Carolina, United States
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 28, 2015

I checked in to the hotel on a Friday, had a problem when I woke up on Saturday and got the run around from the staff until Monday! So when entering the room, it is very clean and well kept. But after about an hour after waking up on Saturday morning I started to realize I was getting bit. I... More 

Helpful?
Thank Jannie F
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We would also like to apologize for the confusion... More 

Travelers are raving about these Mount Laurel hotels

Atlantic City, New Jersey
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 10, 2015 via mobile

This hotel has a nice clean outside to it. The front desk staff member was also really nice. The room itself was nice and spacious as well. The vending machines were well stocked and they had fliers and brochures for the surrounding states. The room was clean except for the microwave, which was not cleaned. And there was a lot... More 

Helpful?
Thank John L
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the cleanliness issues you experienced. I will use your comments as a training tool to coach our housekeeping staff to ensure you experience is not repeated. Still, I am glad that you enjoyed our friendly customer service and reasonable rates. Thank you again for... More 

Brownsburg, Indiana
1 review
5 of 5 stars Reviewed July 23, 2015

I had to come to the area for a last minute trip. The rates were decent and the service was great! The staff was very kind to my family and I. This hotel has a great location and was easy to find. Beds were very comfortable as well.

Helpful?
Thank mandapanda1979
1 review
4 of 5 stars Reviewed June 29, 2015 via mobile

This hotel was very nice. We stayed in room 114 which after looking at the layout we discovered was one of the larger rooms in the hotel. Everything was very clean, no odd odors or stains anywhere. The staff was attentive. The grab and go breakfast was minimal and almost empty both days we were there before 9am but there... More 

Helpful?
Thank eg1192
Hamilton, Montana, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 16, 2015

The breakfast is one of the most basic my husband and I have ever had, but the full size fridge and microwave allowed him to purchase and prepare his own meals which saved money. Price was excellent for the value. Housekeeping doesn't come daily, as it is extended stay.Saw no mouse traps, thank God.

Helpful?
Thank Carol P
Voorhees, New Jersey, United States
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 8, 2015

For travels who would like a kitchen and cook their own food, this place is perfect. They have basic kitchen amenities. Clean and tidy rooms. Grab and go breakfast. Perfect for one and all. Front desk personnel courteous.

Helpful?
Thank Lakshmi M
brockton, ma
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed April 10, 2015

Having had a very pleasant stay in Lynchburg, VA where I was impressed with the staff in particular, I thought I was getting a nice place with extra room and an attentive staff. Unfortunately, I was mistaken. Things got off to a bad start at our 12:45 AM check in, when we needed to go back to the desk for... More 

Helpful?
3 Thank mamacox5
Kitchener, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 29, 2015

Booked through Hotwire and was given this hotel according to our location choice. First impressions of the hotel based on outer appearance was iffy. Check in went smoothly. The room was clean, spacious, has a mini kitchen equipped with fridge, stove, microwave, sink. They provide pots and pans, dishes, utensils, dish drying rack. The hotel also has a laundry mat... More 

Helpful?
Thank Traynice
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you so much for posting a review of our property. I'm glad that you enjoyed your room and were able to take advantage of our fully equipped kitchens. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

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