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The Hotel ML

3.5 of 5 915 Route 73, Mount Laurel, NJ 08054 (Formerly Marriott Mount Laurel)
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The Hotel ML
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331 reviews from our community

Traveler rating
    92
    72
    65
    46
    56
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156
23
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66
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York City, New York
2 reviews
5 of 5 stars Reviewed yesterday NEW

I was extremely nervous about my reservation at The Hotel ML with all the negative reviews I read. Thankfully, my fears were unwarranted! The morning of check in, I called the Hotel and requested a early check in. Priscilla at the the Front Desk was very nice and asked what time would I be arriving. I told her 1 pm... More 

Was this review helpful? Yes 1
Morristown, New Jersey
1 review
3 of 5 stars Reviewed 1 week ago

Went for a family trip with my brother and sister-in-law and nieces (ages 2 and 10 months). Overall it was a good getaway with a short car ride to the location and plenty of additional places to go and eat with the Cherry Hill Mall nearby. Food at the hotel was okay and servers James Brown and Lisa were excellent... More 

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Sayreville, New Jersey
1 review
1 of 5 stars Reviewed 1 week ago

Waiting too long for just checking .....rooms suppose to be ready by 4:00 almost six o'clock room not even ready yet we have to wait almost two hours just for check in and got the key for the room still have to wait another hour in front of the room for them to be ready to clean what a horrible... More 

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Marlton, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

Our convention went from Friday AM to Sunday AM. Meeting rooms and banquets were setup as requested and staff responded promptly to every request. Food was excellent, including the special dietary requests for a few attendees. Staff checked with us several times each day to confirm all was well and whether we needed anything. This was the second time we... More 

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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Second time experience the duo that is Hotel ML/Coco Key. As always the rooms are impeccable. The service was on time with the extra items. The kids of course enjoyed the water park. Our server, Linda during the breakfast buffet was prompt and courteous. She was a breath of fresh air in an industry where people often do not consider... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After reading not so good reviews I was a little iffy If I really wanted to go, however the representative Alex helped me plan my trip to the MAX! Got everything I needed and more. Once I got there to check in I was greeted with a special note from Alex, and a special happy birthday card for my daughter... More 

Was this review helpful? Yes 2
New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

the rooms are very outdated and seem dirty because of it. The desk chairs are just grimey. the bathrooms are updated and they seem clean but i have seen a bug or 2 in crawling around in the bathroom, gross. The beds are ok but im guessing there just as old as the rooms (at least 12 years old). The... More 

Was this review helpful? Yes 1
Medford, New Jersey
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We used the Hotel ML as a preferred hotel for our wedding guests. From beginning to end, it was an absolute nightmare. I wish I had read reviews online about this place prior to selecting them. After our wedding, we took the shuttle to the hotel. When we got to the front desk, we "checked in" where we were informed,... More 

Was this review helpful? Yes 1
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Catelyn E, I'm very sorry to hear about your experience. We do take your comments and customer service very seriously and I want to provide the right answers to your review. I've reached out to the Director of Operations to find out what happened at check in. There was mix up not with the hotel room key, but with... More 

LaGrangeville, New York
Top Contributor
96 reviews 96 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

So we're so we start. First we arrived at 4:10 pm for a 4 o'clock scheduled check inn,after at 10+ minute wait the words your room is not ready yet !!! So after asking to see a manger that never showed up 30'minutes later they found a room. The room it self was not very bad, except the heat was... More 

Was this review helpful? Yes
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Junior148, I’m so disappointed to see your review as I look through all the reviews we have from the end of the year. We strive to provide all of our guests with accommodations that exceed their expectations. I want to make sure that the front desk provides rooms in a prompt manner. Please don’t hesitate to reach out to... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed for the new years eve event. We had a great time. Room was very clean. Water park was fun. Plenty of attentive life guards.Food was delicious. The only cons are the following: Check in lady seemed very unhappy to be there. Didn't even crack a smile. Cable signal for in room tv was poor. It's a good thing... More 

Was this review helpful? Yes
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post about the Hotel ML and CoCo Key Water Resort. We’re glad to hear that the New Year’s event was a success! I will most certainly pass along your review to our event staff to ensure your comments are utilized in the future. Also, we’re always happy to hear the food is delicious!... More 

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Additional Information about The Hotel ML

Address: 915 Route 73, Mount Laurel, NJ 08054 (Formerly Marriott Mount Laurel)
Location: United States > New Jersey > Mount Laurel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Hotel ML 3.5*
Number of rooms: 278
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Also Known As:
Marriott Mount Laurel
Mount Laurel Marriott
Hotel Style:
#12 Business Hotel in Mount Laurel

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