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The Hotel ML

915 Route 73, Mount Laurel, NJ 08054 (Formerly Marriott Mount Laurel)
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1 room 1 adult
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The Hotel ML
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443 Reviews from our TripAdvisor Community

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Philadelphia
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

In my review of the Water Park I noted that the Saturday night package I received was a good value for my family. The staff at the hotel was friendly and it was functional. I loved that I was able to check in so early! I appreciated that they had a movie night for the kids, but they had a... More 

Helpful?
Thank joeyelbows
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post about your recent stay with us. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive from our guests are taken... More 

Norwalk, Connecticut
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

The absolute highlight of this weekend was the service we received from a Talia's (the hotel restaurant and catering service) employee named Matt. We had a total of 5 meals catered and every meal was delicious and served with a smile by all of the employees. Matt was our waiter for one of these catered meals and he was literally... More 

Helpful?
Thank kathicarella
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post about your recent event with us. We really appreciate your positive feedback and are happy we were able to exceed your expectations. Our goal here is to strive to give every guest an excellent experience and I am happy we achieved our stated goal. Thank you also for your nice comments regarding... More 

Collingswood, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

The staff was very friendly. A special thanks to Mr.Jeff Marshall for his help in making the reservation, taking in all of our concerns. Food from the room service delicious. The pool staff was very helpful and attentive, any little issue, like I couldn't figure out the locker situation was handled promptly with a smile. Definitely looking forward to going... More 

Helpful?
Thank Debra E
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how... More 

Philadelphia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was nice and bed was good. Tub not so good - plug was out, and wasn't clean enough that I would want to take a bath. Make sure you know there is no breakfast in the morning unless you want to pay $15 for eggs in the restaurant. Staff was on personal call when I checked out and never... More 

Helpful?
Thank BHBB
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide. I am sorry you had some cleanliness issues with your bathtub. In the future please let us know of an issue such as this while you are here so we can... More 

Jobstown, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

The dinner was excellent tonight. Everything was fresh and the service that Kenny provides is THE BEST. He is attentive to the needs of those he serves and anticipates most requests. Not only that, but he served about 20 of us very quickly and was quick to respond to all our requests.

Helpful?
Thank Robert B
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post about your recent event with us. We really appreciate your positive feedback and are happy we were able to exceed your expectations. Our goal here is to strive to give every guest an excellent experience and I am happy we achieved our stated goal. Thank you also for your nice comments regarding... More 

Marlton, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

Recently held an all day meeting for 100 sales professionals in the ballroom. The entire experience, from planning to execution was done well. Most of the attendees were from out of state and they really enjoyed the "philly style" luncheon. The staff led by Shari, were very helpful and courteous. Phil- Clipper Magazine

Helpful?
Thank Phil R
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post about your recent event with us. We really appreciate your positive feedback and are happy we were able to exceed your expectations. Our goal here is to strive to give every guest an excellent experience and I am happy we achieved our stated goal. Thank you also for your nice comments regarding... More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

The Hotel is clean the staff is very nice but for the money there are so many other hotels within a mile there just is no reason to stay here, they are getting a premium for the water park access and not giving you a premium feel. Much of this hotel very much give you the no name roadside motel... More 

Helpful?
Thank Keith S
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy we were able to provide you with a clean room. We also appreciate the kind comments regarding our staff. The amenities we use are the same ones that... More 

1 review
5 of 5 stars Reviewed January 1, 2016 via mobile

This is our 2nd year in a row spending time with family on New Years Eve and every year seems better than the last. The dinner buffet at the Coco keys park was great with plenty of desserts after. I was especially please with the buffet breakfast and everyone was so polite and helpful and they deserve credit...Kenny, Pam, Lori,... More 

Helpful?
Thank George J
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post about your recent stay with us. We really appreciate your positive feedback and are happy we were able to exceed your expectations. Our goal here is to strive to give every guest an excellent experience and I am happy we achieved our stated goal. Thank you also for your nice comments regarding... More 

northern nj
Level Contributor
134 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed December 29, 2015

This hotel is attached to the indoor waterpark and as such, it's making a ton of money but at cost to consumers. Let's look at the pros and cons. Pros - The front desk staff is nice and responsive. - When we went, they offered a coupon for complimentary hot chocolate (which don't think had any milk in it at... More 

Helpful?
1 Thank NjMoma2
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond to our guest survey about your recent stay with us. We really appreciate your feedback and take all comments seriously. We do offer towels at the water park on the first level by the first aid stand. I apologize if that wasn't pointed out to you. And while we don't offer large... More 

Cary, North Carolina
1 review
5 of 5 stars Reviewed December 17, 2015

I come to Mount Laurel weekly for my work. I stayed several hotels in Mount Laurel. The Hotel ML is the best one so far. Thanks to friendly staff, specific to Priscilla in the front desk helps me check out weekly. I am planning to stay at The ML Hotel in 2016 again.

Helpful?
Thank 143BrendaJ
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. Thank you also for the kind words about Priscilla. We will look forward to your return in the future. More 

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