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Candlewood Suites Philadelphia - Mt. Laurel

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4000 Crawford Place, Mount Laurel, NJ 08054
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Candlewood Suites Philadelphia - Mt. Laurel
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133 Reviews from our TripAdvisor Community

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Blackwood, New Jersey, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 12, 2015

The room reminded me of an apartment which was very nice and clean. Check out was at 12:00 so that was a nice bonus. The bed was cozy and the room temperature very comfy. The front desk staff were friendly and polite. The price was inexpensive for everything they offered such as: Stove, Fridge with ice maker, coffee pot. There... More 

Helpful?
Thank Mary D
Ankit P, Loyalty Champion at Candlewood Suites Philadelphia - Mt. Laurel, responded to this review

Mary D, Thank you for taking time to leave your feedback. I am overjoyed that our hotel was able to fit your travel needs, in location and price, and that you found our room amenities to your liking! I have to agree with you, the hotel's 12pm check out is one of my favorite standards at the Candlewood Suites in... More 

Sao Paulo, SP
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 9, 2015

It's a nice place. Plenty of utilities to use and wide room space. The only "snag" that i hit was the fact i found some spiders inside the room. 3 to be precise. Not that i bother that much because i was alone, but for some it could be a bad experience to wear your socks in the morning and... More 

Helpful?
Thank negaopontocom
Ankit P, Loyalty Champion at Candlewood Suites Philadelphia - Mt. Laurel, responded to this review

nagopontocom, Thank you for taking time to leave feedback about your recent stay with us. I am happy that you found your room to be spacious, and that you identified the many hotel amenities Candlewood Suites in Mt. Laurel has to offer. I apologise about the "snag" you discovered with the spiders in your suite, though I truly appreciate you're... More 

Cinnaminson, New Jersey, United States
2 reviews
5 of 5 stars Reviewed November 30, 2015

This location is great - inexpensive and very clean. In particular, staff is very accommodating and friendly. Both Holly and Anthony (front desk) were friendly and made sure all my needs were met. Holly and Anthony made the hotel seem more like a home than a temporary living space.

Helpful?
Thank Jeff B
Ankit P, Loyalty Champion at Candlewood Suites Philadelphia - Mt. Laurel, responded to this review

Jeff B, Thank you for taking time to leave feedback about your long term stay with us! We miss you already! Of course I am pleased to see you found your accommodations enjoyable and convenient. Thank you for recognizing Holly and I. Jeff it's because of valued guests like yourself, thank the staff at the Candlewood Suites in Mt. Laurel... More 

1 review
2 of 5 stars Reviewed November 23, 2015

The first-time me and my husband stayed here. In one night we moved to 3 rooms. First room the door wouldn't open because i think somebody was in the room. Second room the heat didn't work. Third room everything was ok but dvd player did nit work. My husband and I brought movies to watch. We came back two weeks... More 

Helpful?
Thank t j
Edwin O, Manager at Candlewood Suites Philadelphia - Mt. Laurel, responded to this review

We do apologize for the inconvenience that you experienced during your stay with us. Those issues were addressed. Thank you for the feedback. Reservations from third parties only authorize for room charges and taxes, so unfortunately, yes, a valid credit card for incidentals is necessary for checking in. We hope that this policy does not deter you from staying at... More 

Clearwater
Level Contributor
71 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed November 18, 2015

Overall the hotel was quite comfortable and nice. I was heading to Philadelphia for a few days, but all the hotels in the city were priced so high I ended up renting a car and heading out to Mt Laurel. Travel time was a bit of a pain (about 30 minutes) and with the toll and parking downtown I almost... More 

Helpful?
Thank Adam P
Charleston, South Carolina
1 review
4 of 5 stars Reviewed November 16, 2015

Okay, this is not the Four Seasons, but on an extended stay basis, I'd give this property it's due. The biggest selling point has to be the customer service. First and foremost focusing on Holly the CSR extraordinaire! She is exceptional at her job and truly cares about her guests. I worked in the hotel industry for some years and... More 

Helpful?
Thank Bryan B
Edwin O, Manager at Candlewood Suites Philadelphia - Mt. Laurel, responded to this review

Thank you for the awesome review and feedback! We are glad that you enjoyed your stay with us and loved the service that the Candlewood Suites offers. We appreciate you choosing us for your accommodation needs. I will be sure to let the staff know how appreciative you were with their service. Hope to see you again! More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 11, 2015

Whether I'm in town for business or pleasure, I always stay here!! This place in clean, affordable, accommodating, and convenient to EVERYTHING. What else could you ask for. The staff are warm and kind. The cleaning staff are excellent!! The rooms are clean and relaxing. The hotel has a store, a gym, and a free laundry room on the first... More 

Helpful?
Thank xeniwa
Ankit P, Manager at Candlewood Suites Philadelphia - Mt. Laurel, responded to this review

On behalf of the Candlewood Suites Mt Laurel Team, we would like to thank you for the awesome review and feedback. We are glad that you have enjoyed your stay with us and loved the amenities that Candlewood offers. We appreciate for choosing us for your accommodation needs. More 

Des Moines, Iowa
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 13, 2015

I picked this hotel due to time limitations. I did read the reviews prior to booking. There was an unpleasant odor as I walked into the room. The window has white sheers which cannot be covered so if you want a dark room for sleeping, this is not the place for you. There is no continental breakfast but coffee is... More 

Helpful?
Thank torpdo
Ankit P, Manager at Candlewood Suites Philadelphia - Mt. Laurel, responded to this review

We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into and discussed with the appropriate departments. I hope your experience at this hotel does not deter you from staying with... More 

Essex, Vermont
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 9, 2015

My experiences with Candlewood Suites have been good, and I was expecting better from this one. Maybe maintenance was overburdened because the hotel was packed with people in town for "Made in America" concerts in Philly. Check-in took about 20 minutes. Desk staff was trying to help someone adjust a reservation, and the line at the desk got long. Periodically... More 

Helpful?
1 Thank TrickyMike
IHGCare, Guest Relations Manager at Candlewood Suites Philadelphia - Mt. Laurel, responded to this review

Dear TrickyMike, Thank you for taking the time to relay your comments regarding our property during your recent stay. Please accept our apologies for falling short of your expectations on some aspects of your stay. Rest assured that these will be looked into and actions will be taken. Your review will be used to reconsider improvements needed and I hope... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 13, 2015

This hotel's motto should be ' get ill soon'. This hotel is like dump bin. No cleaning of room for 2 weeks. Worst staff, hotel manager. No luggage cart. Rooms are congested. My family got ill staying here and had to pay $300 in expenses for medical and had to take mental agony. When you complain, you get lame excuses..... More 

Helpful?
5 Thank Satish B
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