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Candlewood Suites Philadelphia - Mt. Laurel

2.0 of 5
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4000 Crawford Place, Mount Laurel, NJ 08054
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Candlewood Suites Philadelphia - Mt. Laurel
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Ranked #17 of 27 Hotels in Mount Laurel
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113 Reviews from our TripAdvisor Community

Traveler rating
    19
    43
    27
    15
    9
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25
34
11
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
2 of 5 stars Reviewed 5 days ago NEW

Five out of seven days we did not have hot water and had to go to my daughter's house to take a shower. We were told every day that it would be repaired "tomorrow" after the third day we asked for a refund we were told "sorry, but since we paid in advance there was nothing they could do" when... More 

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Schaumburg, Illinois
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 19, 2015

This was the first time at a Candlewood Suites, and I am not picky- just like a clean hotel room. Unfortunately, the stains on the carpeting in my room made me question the entire cleanliness. The quality was less than the price that I paid. I had limited interaction with the staff, but they where pleasant.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Philadelphia - Mt. Laurel, responded to this review

Dear Weekendgetaway628, Thank you for your feedback regarding your recent visit at our hotel. We are sincerely sorry to read about your negative experience particularly with the hotel's cleanliness. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel... More 

2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 19, 2015 via mobile

The hotel inside and out is clean, well kept, and very comfortable. The rooms are clean and have a full kitchen, flat screen TV and DVD player in the room in case you just want to relax in the room. They also allow some pets. And you can wash clothes at the "inhouse" laundromat for free. The staff are extremely... More 

Was this review helpful? Yes 2
Top Contributor
165 reviews 165 reviews
67 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed March 29, 2015

We booked this hotel for an affordable weekend in Philly. There was plenty of parking and check in was easy. The room was big and the mini kitchen was great. We used the coffee pot every morning. The water pressure was a little off in the shower but no big deal. I'd definitely consider staying here again.

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 20, 2015

This is a very nice, clean and pet friendly hotel. The quality of the room is excellent and very clean. We are especially appreciative of being able to bring our 60+ lbs. dog with us. There is a large pet area to walk the dog. The location is ideal,making it easy to visit Philadelphia and Atlantic City during the same... More 

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New York
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 16, 2015

I have stayed at this hotel before and this is the first time that I can say everything went fine. Checked in with no problems and check in was fast and accurate. Room was clean and neat with no issues (last time I had to change room because of broken furniture.) I requested a DVD player and was told that... More 

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Westville, NJ
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 22, 2015

Decided to run away and stay the weekend. First room we were put in had no hot water. The second room was nice and had hot water. Unfortunately, due to inclement weather we first lost cable and then the power went out. I don't blame the hotel for the power and cable, but what I was disheartened was that no... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Philadelphia - Mt. Laurel, responded to this review

Dear Tracy S, Thank you for taking the time to review our hotel. I am pleased you liked the location and cleanliness of our hotel and rooms. I would like to sincerely apologize for the inconveniences that occurred during your stay most especially with the mishaps in the service received from our staff. I have taken note of your valuable... More 

Indianapolis
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 2, 2015 via mobile

Premium property. Nice clean and comfortable. Full clean kitchen. No restaurant on property. I didn't care for the location so much, but a very good stay. Packaged food is not the same as a cooked meal, but nonetheless clean and worth it. Candlewood is a good brand anyway.

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 22, 2015

Dirtiest smelling rotten hotel I have ever stayed at. I have stayed at nicer motel 6. I hopefully will never return to this hotel. They got the reservations messed up. The room smelled so bad I couldn't sleep. The rooms were very small. If there is a way to avoid this hotel I would.

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Candlewood Suites Philadelphia - Mt. Laurel, responded to this review

Dear dirtbikerida, Thank you for taking the time to write us a review regarding your recent stay. I sincerely apologize for the experience you had with the cleanliness of the property. We are also deeply sorry for the mix up on the reservations. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 15, 2015 via mobile

I recently stayed at this hotel Jan 12-14th as I had family in a local hospital. I chose this hotel based on some of the reviews I had seen. I saw a few , however , thought every hotel was going to have a few. Check in was fine ( approx 5pm ). As I went use drew toilet I... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Philadelphia - Mt. Laurel, responded to this review

Dear sf49168, Thank you for your feedback and for writing us a review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding room cleanliness which was unacceptable. We will address these concerns. We assure you that the feedback of our hotel will be reviewed and... More 

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