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The Westin Mount Laurel

4.0 of 5
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555 Fellowship Rd., Mount Laurel, NJ 08054
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1 room 1 adult
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The Westin Mount Laurel
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222 Reviews from our TripAdvisor Community

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Verona, WI
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Good: Nice location just off I-295 and New Jersey Turnpike, comfortable beds, green hotel, reasonable rate for area. The Bad: Starting to show it's age, small bathroom, limited temperature controls, somewhat loud. Details: I stayed here on business in January. Hotel was easily found, convenient location. Lobby is fine, staff was nice, quick check in. Hallways appear nice, but... More 

Helpful?
Thank WICampFamily
Patrick M, Front Office Manager at The Westin Mount Laurel, responded to this review

WICampFamily, I appreciate you taking the time to provide us with your feedback on the hotel. I am glad to see that you enjoyed your stay overall. I am happy to inform you that the hotel will be addressing some concerns you had with upgrades in the works for the hotel throughout the year. We cannot wait to welcome you... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Don't listen to the negative reviews, this place is great, it was not outdated, the rooms were clean and comfortable, was worried after reading all negative reviews, but not sure what people are talking about, the staff was great, and the location is right off the NJ turnpike

Helpful?
Thank Joeunited77
Patrick M, Front Office Manager at The Westin Mount Laurel, responded to this review

Joeunited77, Thank you for providing the hotel with this amazing feedback. We really appreciate you taking the time to inform us of your stay. We look forward to welcoming you back. Safe travels. More 

Wilmington, Delaware
Level Contributor
142 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I shouldn't hold it against them, but we checked in a 2:30pm and they didn't have a room ready. Apparently, there was a wedding the night before on New Year's Eve, so there were some late night revelers. The desk clerk told me to check back at 3pm. At 3, still no rooms available, and we weren't the only ones... More 

Helpful?
Thank David L
Patrick M, Front Office Manager at The Westin Mount Laurel, responded to this review

David L., Thank you for taking the time to let us know about your recent stay. I do apologize about the delay in check-in. We appreciate your through review of our property. Thank you for your kind words about our hard working staff. It means a lot to us all to have the staff recognized for being friendly. We look... More 

Los Angeles, California
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 18, 2015

Everything was OK but nothing was excellent. The rooms were OK although the beds - especially the linen - (known at Westin) are super-comfortable.The staff was fine but no one stood out as really service oriented. It's perfectly good as a stop-over but not much more. We were there on a business project so didn't spend much time in the... More 

Helpful?
Thank BetondBoundary
Patrick M, Front Office Manager at The Westin Mount Laurel, responded to this review

BetondBoundary, Thank you for your review. I am sorry to hear that you did not have an outstanding experience during your stay. Please note that your concerns have been passed on to the team and management. We do hope you give us another chance as we will definitely improve our service. More 

Tucson, Arizona
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed November 11, 2015

The Westin Mount Laurel is an average hotel with rooms that are in desperate need of a refresh. The bathrooms are small and the rain shower needed more water pressure. Primarily a business hotel, the fitness center should be expanded to meet the needs of executives who value their exercise time in the morning. The gym should also be cleaned... More 

Helpful?
1 Thank desirose8
Patrick M, Front Office Manager at The Westin Mount Laurel, responded to this review

Desirose8, Thank you for taking the time to provide your feedback on your stay here at the Westin Mount Laurel. We appreciate your information. We take all of the feedback from our guests seriously and use it to make improvements. We look forward to showing you our improvements the next time you are in town. Be well More 

Duxbury, Massachusetts
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed November 4, 2015

I had seen the reviews but I was locked into the Westin with a family wedding. No surprises here. I booked a suite which I was hoping would be better and may I say I paid handsomely for it. $271.15 a night plus, $18.98 Sales Tax, plus, $13.56 Room occupancy tax, PLUS, $8.13 BED TAX! Grand total for the 2... More 

Helpful?
1 Thank Standish14
Patrick M, Front Office Manager at The Westin Mount Laurel, responded to this review

Dear Standish14, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

New York City, New York
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 28, 2015

We have stayed here several times to visit with family nearby. The indoor pool is old and needs updating, as does the ancient Jacuzzi. However, the rooms are updated and clean, though not snazzy. Most impressive was the service...we used the proffered valet parking, and as many times as we needed the car it was cheerfully and promptly delivered to... More 

Helpful?
Thank JL G
Patrick M, Front Office Manager at The Westin Mount Laurel, responded to this review

JL G, Thank you for your kind words about the service you receive while at the hotel. We work hard to make sure our guests feel welcomed and enjoy their stay. I do apologize that the pool and spa did not meet your expectations. We take all feedback serious and use it to make adjustments at the hotel. We look... More 

Conn.
Level Contributor
270 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
1 of 5 stars Reviewed October 27, 2015

As you can see from my 1-star rating this will be a very harsh and uncomplimentary review. The Westin Mt. Laurel is located just off route 73 between Interstate 295 and the NJ Turnpike (Exit 4). It is a very easy on-off to both of these roads. The entrance is for drop-off only and you park either behind the building... More 

Helpful?
1 Thank jfood
Patrick M, Front Office Manager at The Westin Mount Laurel, responded to this review

jfood, Thank you for taking the time to provide your feedback on your stay here at the hotel. I am very disappointed to see you did not enjoy your stay and had issues with our rooms. We strive to provide great guest service and I personally want to apologize for falling short during your last stay. We always use the... More 

Glendora, New Jersey
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 7, 2015

My class reunion was held at The Westin so we decided to stay the night of it. Upon checking into the room we found that the temperature in the room was 69 degrees so we pushed it up to 75 just to get it warmer in there. There was a dirty bath towel hanging over the shower curtain rod. On... More 

Helpful?
1 Thank Al B
Patrick M, Front Office Manager at The Westin Mount Laurel, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to the team. Furthermore, I will personally supervise that all your complaints are addressed. I apologize you did not enjoy your stay and if there is... More 

Brick
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 3, 2015 via mobile

3 rooms on my dime, 2 handicap and 1 regular. 4 days for 2 rooms and 2 for the other. Plus several others for family members. >Less than 1/2 roll toilet paper left in both handicap rooms-multiple times-had to keep asking for it even though staff kept saying it supposed to be replaced and if it were their room...it would... More 

Helpful?
Thank Rich W
Patrick M, Front Office Manager at The Westin Mount Laurel, responded to this review

Thank you for your review. I am glad to hear that overall your experience was mostly positive. I am still disappointed to hear your had issues during your stay, and for those I am truly sorry. I will ensure this information is shared. This critical feedback will be sued in training our staff. Thank you and we look forward to... More 

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