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The Westin Mount Laurel

4.0 of 5
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555 Fellowship Rd., Mount Laurel, NJ 08054
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The Westin Mount Laurel
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Ranked #18 of 27 Hotels in Mount Laurel
A recent review
4 of 5 stars reviewed 1 week ago
roadwarriorla los angeles
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181 reviews from our community

Traveler rating
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    57
    43
    22
    15
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57
30
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52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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los angeles
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

I spent a couple of nights at this Westin recently. It was nice, the typical Westin experience. Great bed, great shower, nice toiletries. The elevators are slow and there are 2 entrances - which is confusing. Don't go to the big one on the side with the Porte Corchère, that is for ballrooms and doesn't connect to the main hotel... More 

Was this review helpful? Yes 1
New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel with family members just this past easter weekend (FRI-SUN) for a short vacation visiting surrounding areas (Philadelphia, etc.). While the hotel offers great value (SPG 7000 points / night), and front desk staff is friendly and helpful, I encountered, unfortunately, one of worst Westin experiences ever. My room was on the 3rd FL, on Sunday... More 

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Marietta, Georgia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were in town for a wedding and I couldn't have asked for a better place to stay two nights. I thought the price was extremely reasonable for this being a Westin. The Hotel staff, especially the Bell Men and the person at the SPG booth were very friendly and helpful. When I needed to find the closest mall for... More 

Was this review helpful? Yes 1
Long Branch, New Jersey
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Front desk staff was good, they helped me with an early check-in. Bedding was comfortable and room service was quick. The room was large but so was the crack in the mirror over the desk. It was glued but looked unsafe.

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Bob K, General Manager at The Westin Mount Laurel, responded to this review

Dear F13 fan, Thank you for your recent review and your positive feedback about our Front Office staff, Room Service and our "Heavenly Beds". It is always great to hear from our guests and a senior contributor. We will be sure to follow up and take a look at the mirror crack that you mentioned as well. Thank you again... More 

Cape Cod
Top Contributor
84 reviews 84 reviews
21 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a typical Westin, great beds especially. We'd slept the night before on the Auto Train, so we really appreciated the Westin Heavenly Bed. We are Starwood loyalists, so we usually stay at Westin or Sheraton. This one was only 7,000 SPG points which makes it 4 stars, maybe 3. We asked for and got an upgrade to the... More 

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Bob K, General Manager at The Westin Mount Laurel, responded to this review

Dear Capemalia, We were so glad to be your final stop on your way home from Florida and that you were able to experience our Club lounge and Heavenly beds. We truly appreciate your loyalty to the Westin brand and to Starwood Hotels and Resorts. I trust that our Front Office team was able to remove the HSIA charge from... More 

Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Even though the Westin beds are comfy,the heat blowing on you all night is not very relaxing. Room service never picked up the order card from our door so we had to call down in the morning for our pricey breakfast. They were accommodating however, with an early check in.

Was this review helpful? Yes 1
Bob K, General Manager at The Westin Mount Laurel, responded to this review

Dear Kathleen P, Thank you for staying with us recently and for your survey feedback. While I was glad to see that our team was able to accomodate your early check in, I was disappointed that we did not pick up your room service door hanger menu. I hope this did not cause you to be delayed in the morning.... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2015

Me and my family recently stayed at the Westin Mount Laural for a weekend. It was me, my wife & our four kids. We desperately needed a joining room & we we're accommodated the staff was great' the room service awesome! I loved the free parking & I especially loved the fact we could enter from the front & back... More 

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Bob K, General Manager at The Westin Mount Laurel, responded to this review

Dear Sterling J, What a fantastic review!! Our team gets so excited to hear such positive feedback and I will be sure to share your comments with everyone! We look forward to seeing you and your entire family for your next getaway weekend! Be well, Bob K More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 1, 2015

Two years ago I would have given the Westin 5 stars easily, but it's gone down hill lately. This is (was) my go-to place when I'm in town for work because it's 5 minutes from my office and a quick drive into Center City. Also, there's a lot of bars, resteraunts, and places to chill close by (the elbow room... More 

Was this review helpful? Yes 1
Vinalhaven, Maine
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 6, 2015

An inverse-proportion law of hotels: the more space reserved for functions (weddings, conventions, meetings, etc.), the less care are given the rooms above. My room (on the 6th floor) was missing a lightbulb on a bedside table lamp. The requested "king bed" morphed into two full-sized beds. Full sized? I didn't know that hotels still even had that size, a... More 

Was this review helpful? Yes 2
Hammonton, New Jersey
Top Contributor
55 reviews 55 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 2, 2015

My friends and I attended a women's retreat at this venue, so I did not select the hotel as I usually do. I was pleasantly surprised by the luxurious furnishings, super comfy bed, well appointed bathroom and huge window. It was an enjoyable weekend and I recommend it highly.

Was this review helpful? Yes 1
Bob K, General Manager at The Westin Mount Laurel, responded to this review

Dear MM-23 Thank you for your fantastic review! Our staff really enjoyed working with your entire group and we are already looking forward to your return next year. Thank you again and be well!! Bob More 

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