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All 27 Mount Laurel hotels

The Westin Mount Laurel

4.0 of 5 Hotel   |   555 Fellowship Rd., Mount Laurel, NJ 08054
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53%
Ranked #21 of 27 hotels in Mount Laurel
A recent review
4 of 5 stars reviewed 2 weeks ago
psully22 Colonia, New Jersey
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137 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Colonia, New Jersey
Contributor
18 reviews 18 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed overnight at The Westin Mount Laural for a dance competition my kids had early the next morning. The Hotel has a very large and eligant lobby. We checked in late in the day, which was very fast by the time I parked the car my wife and kids were in the room. The rooms are very nice,the bed... More

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West Chester, PA
Contributor
20 reviews 20 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this property for 3 nights recently for a conference I was attending. I found most of the front desk staff to be friendly and eager to help, and the room clean and comfortable. The bed really was heavenly, and I slept much better than I usually do in a hotel. I did not use any of the... More

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Madison, Connecticut
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 6, 2014

Mr. Faye, After reading so many poor reviews of your property are you prepared to reply in a timely manner? You have a well tenured pedigree in hospitality. Many guests are eagerly waiting for your hotel to be at the level of service that the WESTIN brand consistently delivers. It is quite clear that disappointments are abound within the SPG... More

Was this review helpful? Yes 2
New York City, New York
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 5, 2014

I travel a lot for business, and stay almost exclusively at SPG properties. This Westin does not come close to delivering the SPG experience. I stayed at this property in excess of 100 nights over a year and a half period for two reasons only: 1. I am loyal to SPG and wished to maintain my status, and 2. The... More

Was this review helpful? Yes 2
New Jersey
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 23, 2014

I recently stayed here for business. It's a modern upscale hotel. However, they need to pay attention to some issues. Upon check in, my first key didn't work. My second room hadn't been cleaned. My third room was great and to their credit, a free upgrade because of the troubles. They also gave me a free breakfast voucher worth $15.99... More

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Potomac, Maryland
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 20, 2014

I just stayed at the hotel for five nights over the last two weeks. It was not my first time at the hotel, but the first time in 2014. Things are going downhill. On both occasions I booked rooms with King Size beds. Both times I was told that there were no King Beds available and that there was nothing... More

Was this review helpful? Yes 1
Martin F, General Manager at The Westin Mount Laurel, responded to this review

Dear Scott S., Thank you for your comments concerning our hotel in Mt. Laurel. I sincerely apologize that we did not providie the level of comfort you should expect in a Westin Hotel during your visit. I do appreciate the positive comments about the staff. On a positive note we do expect to address many of the issues you mentioned... More

Madison, Connecticut
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 19, 2014

I must to respond to the guest with the cracked mirror. Also an SPA Member (Gold) ~ ~ I have been at this property many times. I have had good experiences, and average experiences. I believe the bottom line here is, and I mean "BOTTOM LINE" once again this is not a corporate property. One which has complete, unaltered guidelines... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 17, 2014

To begin, I am a ‘seasoned’ traveler, staying at many different hotels and chains and finally deciding after disappointment after disappointment to make the permanent switch, and joining the SPG program. I currently am a platinum member, one of their highest ‘loyalty’ program members, yet; if this had been my first experience in a Starwood hotel this would have certainly... More

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 31, 2014 via mobile

I will never stay in another Westin again. 1) When I arrived and got to my floor four police officers were escorting guests off of my floor and out of the hotel. 2) There is a very large mirror above the desk in my room, it is broken. 3) When I tried to use the portable phone in my room... More

Was this review helpful? Yes 3
Martin F, General Manager at The Westin Mount Laurel, responded to this review

Dear Mr. Bruner, Once again, please accept my apologies for the less than satisfactory visit you had at our hotel. I am glad that I had the opportunity to talk to you personally about this and and express my apology directly to you. Now that some time has passed I do hope that you will consider staying with us again... More

U.S.A.
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 3, 2013

Very comfortable, clean room. After a long drive, our room was exactly what we needed. The staff at check-in was helpful. The room was very spacious and offered all of the amenities you come to expect from Westin. Definitely recommend.

Was this review helpful? Yes 1
Martin F, General Manager at The Westin Mount Laurel, responded to this review

Dear SO22, Thank you for your favorable review. We are so pleased that you enjoyed your brief visit to Mount Laurel. I do hope your travels bring you back to us soon and often. Regards, Martin Faye General Manager More

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Additional Information about The Westin Mount Laurel

Also Known As:
The Westin Mount Laurel Hotel Mount Laurel
The Westin Mount Laurel Hotel
Westin Mount Laurel
Mount Laurel Westin
Address: 555 Fellowship Rd., Mount Laurel, NJ 08054
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 27 hotels in Mount Laurel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Mount Laurel 4*
Official Description (provided by the hotel):
Refreshingly designed to enliven the spirit, The Westin Mount Laurel brings renewal to southern New Jersey and the Philadelphia area. ... more   less 
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