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Hampton Inn Philadelphia Mt. Laurel

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5000 Crawford Place, Mount Laurel, NJ 08054
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Hampton Inn Philadelphia Mt. Laurel
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Hampton Inn Philadelphia Mt. Laurel
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223 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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York, PA
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Traveled with a sports team. Hotel accommodated us with a group booking, although the process was a little more challenging than others we've dealt with. With that said, the room was better than most others we've stayed in. Realized when we got home that my son left his sonic care toothbrush, so I called the next day but no one... More 

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Holbrook, United States
1 review
4 of 5 stars Reviewed 1 week ago

I stayed here for one night for business. There are many businesses and restaurants available but you have to drive to them. If you are looking for walking this isn't it. This is also a great location as to highway location. Breakfast was very good and fresh. Staff were welcoming and friendly and gym and services were very clean.

Review collected in partnership with Hampton

Was this review helpful? Yes
Joseph A, Front Office Manager at Hampton Inn Philadelphia Mt. Laurel, responded to this review

Thank you for taking the time to review our hotel. Getting the guests perspective goes a long way in helping us improve ourselves in cleanliness and service. I hope we have the opportunity to serve you again when you are in town. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel is due for remodeling. Room was well worn and not tech friendly. Big patch on inside of door (poorly done) and damaged furniture made the room feel "budget". Argumentative attitude of desk representative tainted the entire stay. Other contact was staff was good, but the posture and aggressive nature of the one representative outweighed the professional posture of... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Joseph A, Front Office Manager at Hampton Inn Philadelphia Mt. Laurel, responded to this review

Thank you for reviewing our hotel. I sincerely apologize for the experience you had during your stay, and rest assured, I will be addressing your dissatisfaction with the employee you mentioned. Excellent guest service is our number one goal and it appears we have failed to deliver on that goal, and for that I am sorry. I am pleased to... More 

Westfield, New Jersey
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This was definitely an above average experience! The Hampton was clean, the bed was so ultra comfortable!!! I slept like a baby! The pillows were excellent too! By far I know I like Hampton's way better than any of the smaller Hilton chains. Such as Hilton Garden Inn and Double Tree. They always let you check out at noon and... More 

Was this review helpful? Yes
Joseph A, Front Office Manager at Hampton Inn Philadelphia Mt. Laurel, responded to this review

Thank you for taking the time to review our hotel. Seeing reviews like this makes all our hard work worth while, I will certainly make Nikolas aware of your kind words. I hope we have the opportunity to have you stay with us again soon. More 

Little Rock, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The Hampton Inn was convenient to where I was working, but the hotel was very dated. My room smelled moldy, musty throughout my entire stay. The window had moisture between the panes which made it look hazy/cloudy. The carpet looked dirty and the upholstered chair was dirty. I would not stay at this hotel unless it has been renovated.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Joseph A, Front Office Manager at Hampton Inn Philadelphia Mt. Laurel, responded to this review

Thank you for taking the time to review our hotel. I sincerely apologize for the experience you had during your stay, and rest assured, we are in the process of total hotel renovation which is scheduled to begin in the next few months. I was made aware by our Director of Sales that she had attempted to reach out to... More 

hunlock creek, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Room was clean and very well laid out. the bathrooms were clean and the rooms were made up nicely. bed was very comfortable and the pillows were nice and soft. the only issue was with the heating/cooling system was not working very well.

Review collected in partnership with Hampton

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Joseph A, Front Office Manager at Hampton Inn Philadelphia Mt. Laurel, responded to this review

Thank you for taking the time to review our hotel. Guest reviews are a great opportunity we have to improve ourselves as a company. I am happy to see you were able to enjoy your stay with us and we look forward to serving you again More 

Cadillac, Michigan
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We have family in Philadelphia and travel there 3 times a year and stay in hotels. This hotel is the best one we have found in this price range ($90-$130 a night). Unlike other Philly hotels, the front desk staff was very helpful (even giving us a list of local restaurants) and gave us some helpful suggestions. All of the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Joseph A, Front Office Manager at Hampton Inn Philadelphia Mt. Laurel, responded to this review

Thank you for taking the time to review our hotel. Customer feedback is a key factor we utilize to see how we are doing from the eyes of our guests. I am pleased that we were able to provide you with such a clean and refreshing stay. I hope we have the opportunity to serve you again. More 

Richmond, Virginia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Complimentary breakfast was not well stocked/replace of food items. staff was friendly, need more breakfast items. bed was comfortable. sheets clean. The only bad thing was the hotel staff tried to charge me again when I used Chase points to book the room. The rooms need to be renovated. Next time I will probably stay in the Hyatt Place across... More 

Was this review helpful? Yes
Joseph A, Front Office Manager at Hampton Inn Philadelphia Mt. Laurel, responded to this review

Thank you for taking the time to review our hotel. Please accept my sincere apology for the inconvenience you experienced at the hotel, I have spoken to the front office staff to ensure this mistake does not happen again. I am pleased to let you know that we are in the process of beginning a total hotel renovation that will... More 

Mansfield, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

It was a great location. I loved that it had washer and dryer, since we were on day 9 of 14 day road trip. Walls are paper thin. We could hear the conversation of the guest next door. Kids enjoyed pool.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Joseph A, Front Office Manager at Hampton Inn Philadelphia Mt. Laurel, responded to this review

Thank you for taking the time to review our hotel. Please accept my sincere apology you were disturbed by neighboring guests. I am pleased your children did enjoy our pool. I hope we have the opportunity to serve you again and make your stay 100% satisfactory. More 

Linden, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Clean, Comfortable, Great Staff.. Breakfast was better than any great diner in NJ. Pool and fitness room were very clean. This hotel is great even if all you want to do is relax...I did not want to leave..

Review collected in partnership with Hampton

Was this review helpful? Yes
Joseph A, Front Office Manager at Hampton Inn Philadelphia Mt. Laurel, responded to this review

Thank you for taking the time to review our hotel. Seeing reviews like this makes all our hard work worth while. I hope we have the opportunity to have you stay with us again soon. More 

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